Retail TouchPoints

JULY 29, 2021

If they have one bad experience, they’re never going to do it again. But if they have two good experiences, they’re hooked for life, so the bar is high. RTP: Tell me about a little bit about where social commerce fits into your ecommerce strategy. I trust that I can have that omnichannel experience.

Social Commerce 278

Social Commerce Checkout Payment Services Clienteling 278

Retail TouchPoints

NOVEMBER 18, 2020

The requirements for safe retailing under COVID are well understood — set up sanitation procedures, add signage to enforce social distancing and emphasize touchless commerce wherever possible. One way Kroger has simultaneously improved the customer experience and safety is through an emphasis on friction-reducing technologies.

Customer Experience 221

Customer Experience Kiosk Clienteling Fulfillment 221

Retail TouchPoints

FEBRUARY 12, 2024

In addition to managing a global customer success portfolio, Vishnubhotla established high-value strategic partnerships. His leadership skills extend to spearheading revenue generation efforts, serving a diverse clientele across multiple industries.

Shipping 235

Shipping Clienteling Returns Shopping 235

Retail TouchPoints

JULY 9, 2020

“Companies in the luxury sector were already very focused on finding ways to extend the in-store customer experience to their digital platforms, but the virus outbreak has exponentially increased that need.” The RealReal also had to pivot to a digital clienteling model when its brick-and-mortar locations across the U.S.

Clienteling 266

Clienteling Consumer Accounting Boutique 266

Retail Minded

JULY 29, 2023

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52