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How American Eagle, Kroger and Snap are Reinventing Customer Experiences for a COVID Age

Retail TouchPoints

However, this creates a new challenge in maintaining an optimal customer experience, particularly in touch-sensitive retailing segments like grocery. One way Kroger has simultaneously improved the customer experience and safety is through an emphasis on friction-reducing technologies.

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Simplifying the Customer’s Return Trip

Retail Pro

Building a clientele is tough. It requires understanding who the customer is, what their tastes are and how to serve them: a simple plan, but not easy to execute.

Returns 67
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‘We are in the Business of Emotions, Not Transactions’: Exclusive Q&A with Neiman Marcus Group CTO Bob Kupbens

Retail TouchPoints

Bob Kupbens : Our long-term investment in digital technology over the next three will allow us to build and deepen long-term relationships with our luxury customers through the use of technology, and further scale a personalized luxury experience.

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WHAT IS FUELING THE REBIRTH OF PHYSICAL STORES?

Retail Minded

It is not simply a matter of digital vs. physical anymore but rather it’s about how a brand can leverage all avenues in which their business connects to customers to deliver that truly remarkable customer experience journey.

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Don’t Fall Victim to a Cyber Attack: A Shopper’s Guide to Cybersecurity

Retail TouchPoints

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. It’s a way to treat ourselves, and to indulge in a little luxury.

Shipping 223
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Harry Rosen Goes ‘Headless’ to Support Digital Service Shift

Retail TouchPoints

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. We found the path we were going on wasn’t about finding one great software partner.

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The Retail Technology Show announces the shortlist for its 2024 Innovation Awards

A1 Retail

Flip (stand 6K38 ) – An employee experience platform, retailers including McDonald’s use Flip ’s white-label app to reach and rally their retail workforce, from head office to the shop floor, to improve operations and customer experience.