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Holiday Sales Grew 4% to Top $994 Billion, Exceeding Expectations

Retail TouchPoints

economy, said Jack Kleinhenz, Chief Economist at the NRF in a statement. While the shorter holiday shopping calendar likely influenced the continued trend of more online shopping, there was also a return to in-person shopping experiences and a focus on early buying, Kleinhenz added. 1 through Dec. 31, reaching $296.7

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Overstock Teams with UPS to Tackle Home Furnishings Returns

Retail TouchPoints

These post-purchase performance metrics will help us evaluate the end-to-end shopping experience for our customers,” said Johnson. The new doorstep returns pilot comes as Overstock.com completes its transition into a furniture-only online retailer, after 18 months spent exiting all non-home categories.

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Janie and Jack Aims to Become One-Stop Kids’ Shop with Addition of Third-Party Marketplace

Retail TouchPoints

Childrenswear brand Janie and Jack is launching a third-party marketplace, in partnership with Mirakl , to expand its online offerings beyond fashion and into home furnishings and dcor, toys, health and wellness products, and kids and baby gear.

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IKEA Prepares for Brighton Store Launch with Localised Approach to Home Furnishings

365 Retail

Through home visits and focus groups with Brighton and Sussex locals, IKEA has gathered insights into how people live, their challenges, and their aspirations for their homes. These findings will be integral to the design and layout of the new store, aiming to provide a personalised shopping experience.

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The Future of Shopping: What to Expect in 2032

Retail TouchPoints

Ecommerce, along with other digital channels, took center stage as new shopping habits formed and expectations drastically shifted. While we won’t be traveling in flying cars to our favorite stores anytime soon, we’re still on the fast track to a transformed shopping experience.

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Sensible gifting took centre stage as consumers embraced practicality this Christmas

Retail Focus

New data from leading eCommerce provider Visualsoft saw that while overall Christmas revenue dropped by 4% compared to 2023, average order value (AOV) rose by 21%, reflecting the growing impact of thoughtful shopping and retailer incentives. Office goods saw revenue increase 35% as people look to kit out their space for homeworking.

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IKEA trials “Home Experience of Tomorrow” concept store

Retail Focus

Called the “Home Experience of Tomorrow”, the transformation includes an innovative new design and incorporates new technology, new ways to shop, and a focus on emotional and empowering customer experiences. The essence of retail is to serve people. Open meeting places are designed to encourage interaction and community.