Retail Dive

AUGUST 24, 2021

The DTC brand is placing ads in the search results of the contact lenses specialist that the latter claims lead consumers to a confusingly similar site.

ATS 107

ATS Consumer 107

Cisco Retail

MAY 20, 2021

A few years ago, when the contact center industry started talking about cloud being the inevitable next step in the evolution of the contact centers, there were some specific benefits which fueled that trend, such as faster delivery of innovation and updates. End-to-end contact center visibility. Cloud-like upgrade capabilities.

Customer Experience 85

Customer Experience Planning ATS 85

Independent Retailer

MAY 5, 2022

Constant Contact recently published new research exploring how U.S. Constant Contact’s report indicates the desire to support small businesses remains strong. Downtown America is typically home to at least one restaurant (77%), bakery/coffee shop (76%), and salon/beauty shop (60%).

Consumer 75

Consumer Shopping Planning Marketing 75

Hyken

APRIL 14, 2023

She shares how leaders can keep contact center agents happy and engaged in the changing work environment that now includes hybrid and remote work setups. Customer contact agents hold one of the most important keys to the success of any business in the palms of their hands – customer satisfaction.

Management 54

Management Employee Engagement Planning Customer Experience 54

Hyken

AUGUST 5, 2022

This week we feature an article by Shruti Bansal, Digital Marketing Expert at Ameyo , an AI-powered contact center solution. She shares how contact centers can use voice bots to capture, interpret, and analyze verbal input from the speaker and reply in a similar natural language.?. Improve first contact query resolution .

Customer Experience 60

Customer Experience Marketing Management ATS 60

Hyken

DECEMBER 16, 2022

He writes about ‘quiet quitting’ and how contact centers can resolve this challenge in their organization. For those who know they aren’t at risk of losing their job, ‘quiet quitting’ is the chosen strategy to minimize the stresses of work. How can the contact center industry resolve this challenge? .

Fulfillment 56

Fulfillment Accounting Employee Engagement Management 56

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 291

Merchant Services ATS Customer Experience Marketing 291

Retail Focus

JANUARY 17, 2024

Additionally, brands like Burberry and Coach, known for their innovative visual merchandising, have also been celebrated at these awards, setting trends that resonate across the industry.

Visual Merchandising 147

Visual Merchandising ATS 147

Retail Focus

DECEMBER 1, 2022

The Pollen Estate has announced that ‘ Pop-Up at the Cop Shop ’, the Crisis at Christmas Pop Up, will return to Savile Row this December 5th-14th, 2022. The Christmas charity fundraiser will be hosted at the decommissioned police station, West End Central, on Savile Row. Donations can be received directly at 27 Savile Row.

Returns 130

Returns ATS Shopping Accessories 130

Retail TouchPoints

JUNE 24, 2022

Gap will experiment with new ideas through four new retail spaces at its San Francisco headquarters, designed to support the Old Navy , Gap, Banana Republic and Athleta brands. Retail labs aren’t limited to brick-and-mortar companies. brick-and-mortar operations in February 2022.

ATS 264

ATS Checkout Fashion Apparel 264

Retail TouchPoints

JULY 20, 2021

Zoom Video Communications has agreed to acquire Five9 , a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately $14.7 With the acquisition, Zoom said it aims to build “the engagement platform of the future.”

Marketing 299

Marketing Customer Experience ATS 299

Retail Gazette

APRIL 19, 2024

Hundreds of Waitrose customer service workers at a key outsourcer that previously faced redundancy are no longer at risk. The John Lewis Partnership, which also owns Waitrose, was reported back in February to be planning to reduce the number of staff it employs at customer service provider Foundever as it looked to streamline costs.

Grocer 59

Grocer ATS Planning Management 59

Inside Retail

JULY 26, 2023

Contact Majura Park today to learn more about this exceptional opportunity to secure one of three available shops within Majura Park Shopping Centre, joining the ranks of other prestigious retailers and positioning your brand in a prime ACT location with unmatched convenience and accessibility.

Shopping 130

Shopping ATS Specialty Retailers Location 130

A1 Retail

JUNE 14, 2021

Additional digital formats will also ensure international reach, new contacts and networking opportunities during the year. “Trade fairs have always been an instrument to revive the economy and trade after a crisis. But nothing is better than personal contact,” Rohde continues.

Consumer 52

Consumer Management Shopping ATS 52

Inside Retail

JANUARY 9, 2023

He believes that modern retail processes make it easier for owners to contact customers via email, social media or SMS. The post A look at Sanity’s final days: What happens when a retailer says goodbye? However, if the business is going into administration, he believes the first priority of the administrators is to save the business.

ATS 245

ATS Returns Management Consumer 245

Retail TouchPoints

NOVEMBER 16, 2020

CVS Pharmacy has implemented touch-free checkout using PayPal and Venmo QR codes at all 8,200 standalone retail locations, reaching a milestone set at the start of the partnership in July 2020. Introducing more digital options, including touch-free payments at the register, is in step with changing consumer preferences.”.

Checkout 167

Checkout Location ATS Accounting 167

Retail Gazette

FEBRUARY 22, 2024

Staff at nine Asda supermarkets in London have approached the GMB union as they consider strike action in a dispute about working conditions. The news comes as Asda union staff at the supermarkets Wisbech, Brighton Hollingbury and Brighton Marina currently vote on whether to strike.

Supermarket 59

Supermarket ATS Management 59

Retail Gazette

JULY 4, 2023

Morrisons is to close its manufacturing centre in Bradford, placing over 450 jobs at risk. The supermarket said it plans to transfer the work to its newly expanded fruit packing plant in Thrapston, Northamptonshire and its distribution centre in Wakefield, where it will create 400 new jobs at the sites.

ATS 97

ATS Supermarket Planning 97

365 Retail

JANUARY 24, 2024

Additionally, brands like Burberry and Coach, known for their innovative visual merchandising, have also been celebrated at these awards, setting trends that resonate across the industry. The event often previews styles that will dominate the retail world in the upcoming years.

Visual Merchandising 106

Visual Merchandising ATS 106

Cisco Retail

AUGUST 9, 2022

We find that providers can deliver better remote care, at lower cost, when they standardize on a virtual care platform with the ability to support all core use cases. Video makes the message more personal than a simple email, is available for consumption at the recipient’s convenience and reduces the need for yet another meeting.

ATS 127

ATS Management Location 127

Inside Retail

JANUARY 11, 2022

The bigger issue at play, however, is the continued shortage of rapid antigen tests around the country. ACCC chair Rod Sims said the watchdog had already received over 100 customer contacts in relation to the pricing of rapid antigen tests. Price gouging helps nobody.

ATS 246

ATS Supermarket Consumer 246

Retail Gazette

OCTOBER 15, 2023

The retail giant has entered a consultation period for nearly 100 employees at the retailer’s base in Accrington, the Lancashire Telegraph reported. Frasers Group is making cuts to its Studio Retail staff based in East Lancashire as it looks to streamline operations.

ATS 64

ATS Planning Fashion 64

Retail Bound

MARCH 19, 2024

Are you planning to exhibit at a trade show in 2024? After 30+ years attending and/or exhibiting at trade shows in the US, here are our top 9 tips for exhibitors to have a great trade show. Exhibitors should be aware of their competition When exhibiting at trade shows, it is important to be aware of your competition.

ATS 52

ATS Promotions Target Market Planning 52

Small Biz Trends

SEPTEMBER 3, 2022

American Marketing Association Chicago: Connex at Catalyst Ranch is an opportunity to network with leading marketers in small groups to better understand what is taking place in the segment. This event will look at two timely topic. Click on the red button and attend Connex at Catalyst Ranch on September 14, 2022 from 6 to 8 PM.

Marketing 138

Marketing ATS Management 138

Retail TouchPoints

FEBRUARY 16, 2024

Consumers are only one click away from retailers at all times. While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand.

Customer Experience 272

Customer Experience Payment Services Consumer Management 272

Cisco Retail

MARCH 29, 2024

What an action-packed week we have had at Enterprise Connect! It was a fantastic opportunity to connect with customers and partners as we unveiled a series of groundbreaking collaboration… Read more on Cisco Blogs

ATS 69

ATS 69

Inside Retail

OCTOBER 8, 2023

Known for its distinctive retro-Italian look and feel, the business offers gelato and cakes which are handmade by a team of in-house chefs at its current production facility, and then delivered to its seven Melbourne stores. We’ve completely outgrown the current operation,” Piccolina Gelateria founder Sandra Foti told Inside Retail. “I

Planning 264

Planning ATS 264

Retail TouchPoints

FEBRUARY 19, 2021

Smalls reportedly led a walkout at the Staten Island facility, though Amazon alleges he was fired for refusing to remain quarantined at home after being in contact with a coworker who contracted COVID-19.

Fulfillment 147

Fulfillment ATS Accounting 147

Inside Retail

FEBRUARY 16, 2024

At least 15 staff will be affected by the administration, with many being casual employees. “In Creditors, including gift voucher holders, are invited to contact SMB Advisory with further questions.

Fashion 278

Fashion Apparel Returns Management 278

Inside Retail

SEPTEMBER 24, 2022

As Optus began contacting up to 10 million customers who could be victims of a data breach, the Australian Consumer and Competition Commission has warned all of the telco and phone retailer’s customers to protect their accounts and watch for scams. Scammers may use your personal information to contact you by phone, text or email.”

Accounting 246

Accounting Consumer ATS 246

Star Miconics

OCTOBER 6, 2023

But what does it mean for your cannabis business regarding the necessary point-of-sale (POS) hardware for selling at farmers markets? Mobile POS System and Tablet or Smartphone When selling cannabis at farmers markets, a robust mobile POS system is the cornerstone of your POS setup. Contact Star Now It’s a win-win.

Payment Services 97

Payment Services Marketing ATS Checkout 97

Retail TouchPoints

OCTOBER 1, 2022

With customizable tools and analytics, email integration reduces the time you spend sending emails to individual contacts. As a result, you can create predefined lists tailored to different contacts’ needs. Additionally, an integration feature lets you group consumers and contacts according to their overall buying behavior.

Marketing 289

Marketing Checkout Planning Returns 289

Star Miconics

JANUARY 10, 2024

Industry leader Star Micronics is set to make a significant impact at Retail’s Big Show with its latest range of innovative POS hardware and technology for the modern age. The event, known as Retail’s Big Show, will be held at the Jacob K. We look forward to welcoming you at Booth 5656! Love Industry News?

ATS 59

ATS Point of Sale Accessories Marketing 59

A1 Retail

NOVEMBER 25, 2021

By Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive. It is a situation made worse by taking place at a time when resources are stretched with many customer service agents still working remotely or being forced to isolate.

Consumer 40

Consumer ATS 40

Inside Retail

JULY 12, 2023

Documents listed by the Australian Securities and Investments Commission (ASIC) show Calia Australia, which operates the flagship restaurant and retail store in the city’s Emporium shopping complex and a spin-off restaurant at the Chadstone shopping centre, appointed voluntary administrators on June 28.

Payment Services 245

Payment Services Point of Sale Location Shopping 245