Retail Technology Review

NOVEMBER 3, 2126

By Sam Cortez, managing editor and outreach specialist for Scalefluence.com Merchandising is the process and practice of displaying and arranging products for the best customer experience. The concept of merchandising is based on guiding prospective customers through the buyer’s journey and presenting them with the right products, at the right time and place, in the right quantity, and with the best prices.

Customer Experience 28

Customer Experience Management ATS 28

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey.

Customer Experience 191

Customer Experience Customer Retention Advertising Consumer 191

Inside Retail

JUNE 8, 2021

Like many retail businesses, Australian footwear giant Accent Group saw a big uptick in customer service enquiries during last year’s Covid-19 lockdown. With stores shut, customers flooded the company’s support team with questions about product fit, delivery delays and return policies.

Customer Experience 207

Customer Experience Fulfillment Returns Shipping 207

Retail Touch

OCTOBER 18, 2021

Customer experience and employee experience live in two different acronyms, CX and EX. Here are five capabilities organizations should invest in to create connected experiences for their shoppers and employees. Only 33% say those experiences are relevant and connected.

Customer Experience 89

Customer Experience Returns Management Shopping 89

Cisco Retail

OCTOBER 12, 2021

Totally satisfied customers contribute 14 times as much revenue as a somewhat dissatisfied customer 1 , so a superior customer experience (CX) is a must-have in any organization’s business strategy. Smart and connected experiences. Customer Perspectives.

Customer Experience 101

Customer Experience Management Returns ATS 101

Inside Retail

JUNE 3, 2021

Retail has certainly been at the front of the pandemic rollercoaster. For brands that have already been focused on enhancing the customer journey, the last year has accelerated the path to digital transformation. This will help them to deliver a great click and collect experience.

Customer Experience 141

Customer Experience Checkout Advertising Fulfillment 141

Shep Hyken

AUGUST 13, 2021

This week we feature an article by David Tattersall, Head of Client Relations at Handpicked Accountants , an online network housing the best-performing accountants across the UK. He writes about how successful, global brands use social media to deliver outstanding customer service experiences.

Customer Experience 99

Customer Experience Management Accounting Technical Support 99

Shep Hyken

SEPTEMBER 3, 2021

She writes about how contact center agents can maximize productivity and provide a better customer experience. Research shows that 86% of agents feel they don’t have the resources or the authority to deal with customers effectively, which hurts productivity and service quality.

Customer Experience 98

Customer Experience Management Planning Marketing 98

Shep Hyken

JULY 7, 2021

It is one of the most common questions I’m asked in interviews: What’s the difference between customer service and customer experience (also known as CX)? The example I used was how Home Shopping Network (HSN) incorporated gamification into the customer experience.

Customer Experience 104

Customer Experience Promotions Shopping ATS 104

Shep Hyken

SEPTEMBER 24, 2021

This week we feature an article by Noa Danon, co-founder and CEO of EverAfter, a company that helps build lasting relationships with customers and partners using data and content. She writes about how companies can keep their customers happy while looking for opportunities to sell more.

Customer Experience 102

Customer Experience Management Marketing Consumer 102

Small Biz Trends

JULY 8, 2021

However, human interaction is still key in creating a positive customer experience. Personalization and customization are key in targeting a customer base and to make sure a business is serving their specific needs. How to Humanize Customer Experience.

Customer Experience 98

Customer Experience Returns Accounting Consumer 98

Shep Hyken

SEPTEMBER 17, 2021

This week we feature an article by Jeff Pedowitz, ForbesBooks author of F The Funnel: A New Way To Engage Customers & Grow Revenue, and President and CEO of The Pedowitz Group. He offers five tips for brands to enhance the customer experience and in the process build brand loyalty.

Customer Experience 79

Customer Experience Marketing Spend Consumer Marketing 79

Inside Retail

JULY 26, 2021

Your brand is whatever your customer says it is. These customer experiences can either infuse others with a desire for the same shopping euphoria or cause would-be customers to distance themselves from your brand. Customer journey disruption is here to stay.

Customer Experience 208

Customer Experience Planning Kiosk Checkout 208

Shep Hyken

DECEMBER 3, 2021

He shares the four key areas that lead to elevated customer experiences while growing rapidly. Prior to my arrival at XGS, the company had trained its focus on the flooring space and had kicked off an ambitious growth phase. . Happy Enabled Employees = Happy Customers.

Customer Experience 60

Customer Experience Employee Engagement Accounting Shipping 60

Shep Hyken

AUGUST 18, 2021

I recently released my 2021 Achieving Customer Amazement research. and asked them numerous questions about topics related to customer service, customer experience, loyalty, reviews, and more. One of the questions had to do with creating a personalized experience. .

Customer Experience 113

Customer Experience Consumer ATS 113

Theatro

NOVEMBER 18, 2021

Consistently expediting experiences for your customers play a significant role in your customer’s overall satisfaction. customer satisfaction rates have fallen ?to Customers expect to receive the information they are searching for immediately.

Customer Experience 52

Customer Experience Returns Consumer ATS 52

Retail Touch

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. Contactless customer experience.

Customer Experience 92

Customer Experience Checkout Consumer Planning 92

Hyken

MAY 14, 2021

This week we feature an article by Ashwini Dave, a digital marketing expert at Acquire , a conversational customer experience software platform. She shares five rules that businesses should follow to create a great customer experience. Make The Customer An Owner.

Customer Experience 68

Customer Experience Accounting Marketing ATS 68

I Vend

SEPTEMBER 14, 2021

The growth in ecommerce solutions also leads to an increase in returns – and retailers’ returns processes are now a key element in creating a positive customer experience and protecting revenue.

Customer Experience 83

Customer Experience Returns Shopping Fashion 83

Retail Touch

SEPTEMBER 10, 2021

Madison Reed responded by building out its omnichannel experiences: in the last 18 months , the retailer has launched virtual hair coloring parties, added video consultations and introduced video screens at its Color Bars. Interactive Screens Tie the In-Store Experience Together.

Customer Experience 65

Customer Experience Consumer Planning ATS 65

I Vend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 83

Customer Experience Checkout Advertising Marketing Spend 83

Retail Touch

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Modern Warehouse and Production Management Systems for Product Customization.

Customer Experience 98

Customer Experience Customer Retention Shipping Management 98

I Vend

NOVEMBER 17, 2021

Whilst online ordering certainly is important to meet many customers’ needs, an online-only channel doesn’t cut the mustard with all shoppers, any more than a brick and mortar only option. iVend Retail for Hardware Don’t risk anything less than an outstanding customer experience.

Customer Experience 52

Customer Experience Fulfillment Returns Shopping 52

Cisco Retail

NOVEMBER 12, 2021

At Cisco Partner Summit earlier this week, we announced a new suite of CX offers and capabilities: Cisco Partner Lifecycle Services (PLS). The other key component of our new offerings is the Partner Experience (PX) Cloud. Accelerating Customer Success for Our Partners.

Customer Experience 77

Customer Experience Consumer Marketing ATS 77

Retail Touch

NOVEMBER 9, 2021

And today’s brands have moments — not minutes — to attract, engage with and retain a potential customer before the buying window closes. Customers want you to know and surface what they want; they do not want to go foraging across a website searching for the “thing” they’re seeking.

Customer Experience 87

Customer Experience Consumer Marketing Shopping 87

Independent Retailer

NOVEMBER 11, 2021

Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. Customers Expect Personalized Experiences.

Customer Experience 52

Customer Experience Customer Retention Promotions Consumer 52

Retail Touch

MAY 11, 2021

Many retailers are getting the concept of customer journeys wrong, or, rather, they have great customer journeys mapped out — they just end after the “purchase” moment. The customer journey starts off linear, but it should end in a cycle of repurchasing.

Customer Experience 68

Customer Experience Customer Retention Returns Shopping 68

365 Retail

MAY 19, 2021

Among many others, one thing we have missed over the past months is without a doubt the real-life shopping experience. We no longer find it exciting to receive parcels at the door. Only 8% of consumers globally said in-store sanitary measures affected their shopping experience.

Customer Experience 86

Customer Experience Shopping Advertising Point of Sale 86

Frank Mayer

JUNE 23, 2021

The self-service kiosks were purchased to alleviate lines at the cash register and allow counter employees to focus efforts on other tasks. Customers have responded positively to the addition of kiosks and can easily browse the menu and place an order. Frank Mayer and Associates, Inc.

Kiosk 52

Kiosk Customer Experience ATS Location 52

Retail Assist

MAY 17, 2021

on a like-for-like sales basis (when compared to April 2019), at which point they had increased 3.7% Online sales continued to grow across most categories, but at a reduced rate as many consumers stepped away from their computers to head outside.

Customer Experience 52

Customer Experience Outdoor Marketing Spend Returns 52

V Count

APRIL 1, 2021

The most challenging part is converting these visitors into buying customers, not just one-time customers, but regulars as well. Statistics show that providing an excellent customer experience is the key to increasing a business’s conversion rate.

Customer Experience 78

Customer Experience Checkout Store Layout Advertising 78

Frank Mayer

MAY 10, 2021

The interactive kiosks allow customers to browse the store menu and place orders while learning more about products available. The company helps companies, retailers, and brands utilize the latest solutions and technologies to create engaging customer experiences.

Kiosk 52

Kiosk Customer Experience Consumer Location 52

I Vend

OCTOBER 7, 2021

Customer experience is the retail ‘holy grail’ – the all-important goal that retailers must achieve to be successful. I’ve written about customer experience on numerous occasions this year – citing it as one of the top four priorities for retailers in 2021.

Customer Experience 52

Customer Experience Checkout Fulfillment Inventory Management 52

Hyken

MAY 7, 2021

This week we feature an article by Saurav, a marketer and storyteller at Freshworks. He shares how brands can make their customers’ digital experiences more personalized. Are you looking to make your digital customer experience more personalized?

Customer Experience 67

Customer Experience Checkout Business Communication Fulfillment 67

A1 Retail

SEPTEMBER 1, 2021

From supermarkets offering a single place for all our groceries, entertainment and even clothes shopping, to retail parks bringing the names we love from the high street to the suburbs, being able to do as much as possible in one trip has been at the heart of modern retail strategy.

Customer Experience 52

Customer Experience Supermarket Location Shopping 52

Hyken

MAY 28, 2021

This week we feature an article by Megan Wenzl, the SEO Content Manager at Linnworks. Imagine a customer goes online to buy a new pair of golf shoes.? . This customer has multiple options on how she’ll shop for the golf shoes. But now, shopping is a constant experience.

Customer Experience 65

Customer Experience Checkout Returns Shopping 65

Hyken

MAY 7, 2021

This week we feature an article by Saurav, a marketer and storyteller at Freshworks. He shares how brands can make their customers’ digital experiences more personalized. Are you looking to make your digital customer experience more personalized?

Customer Experience 53

Customer Experience Checkout Business Communication Fulfillment 53

Cisco Retail

OCTOBER 26, 2021

Cisco CX is here to support you as you take your bold next steps into reimagining the future, creating new experiences for your customers, and delivering an even greater value. BIS06: Simplify your Customer’s Cisco Experience with the Enhanced PX Cloud.

Customer Experience 84

Customer Experience ATS 84

Cisco Retail

JULY 29, 2021

When the pandemic hit us, expectations by customers and employees initially were driven by empathy, with disruptions to services expected – but 18 months on, today everyone expects the same level of service they got pre-pandemic, irrespective of where people are working from.

Customer Experience 113

Customer Experience Consumer Management ATS 113

A1 Retail

SEPTEMBER 3, 2021

Fluent Commerce partners with Amblique to deliver a new distributed order management system to enhance the in-store and online experience for T2 Tea customers in Australia and around the world. Iconic tea retailer T2 Tea , in collaboration with Amblique , the ecommerce and digital consulting specialists, has selected Fluent Order Management, the distributed Order Management System (OMS) from Fluent Commerce to enhance customer experience both in-store and online.

Customer Experience 61

Customer Experience Shipping Management Location 61

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined.

Customer Experience 52

Customer Experience Employee Engagement Visual Merchandising Finance 52

Retail Touch

JANUARY 13, 2021

For instance, while Walmart’s massive war chest is imposing, the retail giant still came in at No. Each retailer kind of runs the gamut — no retailer was perfectly strong across all categories,” said Melissa Minkow, Retail Lead at CI&T in an interview with Retail TouchPoints.

Customer Experience 83

Customer Experience Fulfillment Returns Department Stores 83

Retail Touch

OCTOBER 13, 2020

At its heart, a progressive web app (PWA) is a website that functions like a native app on a shoppers’ device. My argument for PWAs has less to do with the user experience,” said Ryan Gellis, Founding Partner of RMG Media.

Customer Experience 88

Customer Experience ATS Marketing 88