Retail TouchPoints

JANUARY 29, 2025

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead. Every touch point presents an opportunity to build brand loyalty or lose a potential customer to a competitor.

Customer Experience 267

Customer Experience Marketing Management Brand Management 267

Retail TouchPoints

OCTOBER 31, 2024

Today’s consumers are increasingly skilled at tuning out marketing. Just look at email, where 79% of consumers ignore or delete marketing emails at least half the time. Wallet notifications offer a new way to reach customers on the device they never leave home without: their smartphone.

Marketing 297

Marketing Customer Experience Consumer Point of Sale 297

Retail TouchPoints

JANUARY 16, 2025

As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for companies. Customer Experience Index (CX Index ) rankings , only 3% of companies are currently customer-obsessed and put their customers needs front and center.

Customer Experience 304

Customer Experience Consumer Shopping Marketing 304

Small Biz Trends

JUNE 18, 2025

Key Takeaways Holistic Customer Experience: Retail customer experience comprises all interactions, from storefronts to post-purchase, fundamentally influencing customer perceptions and loyalty. In today’s fast-paced retail world, creating an unforgettable customer experience is crucial.

Customer Experience 71

Customer Experience Store Layout Payment Services Supply Chain Management 71

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

DECEMBER 26, 2024

Shoppers can use technology to their advantage and shop at all three stores in whatever way works best for them. Grocery margins already are quite slim, and every item that customers choose to purchase elsewhere is a missed opportunity. Clunky, inefficient setups can make customers feel like theyre wasting their time.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

OCTOBER 30, 2024

Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Physics AI and the Opportunity for Global Supply Chains John Furner, President and CEO of Walmart U.S. ,

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Inside Retail

APRIL 10, 2025

Here, we speak with #8, Tara McKeon, founder of Proud Poppy Clothing, about creating an inclusive fashion label, how social media plays a role in the customer experience and what’s next for her $20 million lifestyle brand. Building and nurturing this community has also been at the heart of our journey.

ATS 147

ATS Fashion Customer Experience Boutique 147

Retail TouchPoints

FEBRUARY 19, 2025

A great experience, like a physical retail environment, can change someones day, she said in an interview with Retail TouchPoints. Thats why Kondrat and the entire team at Rekon Retail focus on creating this retail magic for consumers by helping growing brands develop the vision for their brick-and-mortar experiences.

Outdoor 259

Outdoor Customer Experience Store Operations Location 259

Retail TouchPoints

JANUARY 23, 2025

Store openings are expected to remain steady at approximately 5,800 (compared to 5,970 in 2024), but that would still represent a net loss of more than 9,000 stores. Retailers need to embrace technologies like artificial intelligence to deliver a better customer experience and to optimize pricing to remain relevant and avoid ongoing closures.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. Amazons other attempts at brick-and-mortar have fared even more poorly. billion acquisition of Whole Foods. Regular carts, albeit green, are available outside.)

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

NOVEMBER 29, 2024

and European retailers have observed – and, often, participated in – the social-commerce explosion happening in China and elsewhere in the Asia-Pacific region (APAC) while wondering if, when, and to what extent the same thing would happen at home. For the last half decade, U.S. The “if” and “when” are now clear. influencer).

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

OCTOBER 17, 2024

Elevating the Customer Support Experience Customer support in retail is as important as ever: Research found that 93% of customers are likely to make repeat purchases with companies that offer excellent customer service.

Customer Experience 308

Customer Experience Shopping Marketing Promotions 308

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Retail experiences work all year round. Gymshark, for instance, offers gym classes, a running club and personal training at its flagship location in London.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JULY 22, 2025

And no matter when these purchases take place, the students themselves are increasingly making, or at least influencing, what is bought. Leading retailers with the best data, tools, analytics and communications will gain share in the coming months if they focus on value, transparency and winning customers over.”

Consumer 147

Consumer ATS Apparel Promotions 147

Retail TouchPoints

MARCH 26, 2025

These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points. Use Case #1: Enhanced Data Understanding At the heart of AI-powered knowledge graphs lies their ability to integrate and analyze data from various sources.

Customer Experience 147

Customer Experience Accounting Promotions Planning 147

Retail TouchPoints

JANUARY 24, 2025

It will streamline tasks for users and bring the benefits of agents to companies that want innovative customer experiences and desire higher rates of conversion. At Ebay, were leveraging the latest advances in AI to reinvent the future of ecommerce for enthusiasts, said Nitzan Mekel-Bobrov, Chief AI Officer at Ebay in a LinkedIn post.

Payment Services 296

Payment Services Customer Experience Shopping ATS 296

Retail TouchPoints

NOVEMBER 14, 2024

In 2024 alone, several high-profile companies, including Dell, AT&T, Ticketmaster and Disney have suffered the consequences of a major breach. In the retail and consumer sectors, the average cost of a security breach was below this average, sitting at $3.91 million and $3.48 million, respectively.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

JANUARY 15, 2025

Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. While dedicated lines deliver higher reliability, they come at a higher a cost. James Stark is Head of Direct Sales UK – Enterprise, Merchant Services at Worldline.

Payment Services 279

Payment Services Merchant Services Telecommunications Accounting 279

Retail TouchPoints

JUNE 2, 2025

By embedding digital signage within the IoT ecosystem, retailers can create dynamic, data-driven experiences that respond in real time to customer behavior, environmental factors and inventory levels. At its core, IoT consists of a network of devices that communicate and share data in real time.

Inventory Management 251

Inventory Management Store Layout Promotions Store Operations 251

Retail TouchPoints

DECEMBER 31, 2024

Instead of passing those costs along to customers, retailers have the opportunity to cut costs in other areas like return shipping costs, cross-border fees and replenishment costs, while protecting the precious customer experience. Ellie Crawford is the Director of Product Management at Manhattan Associates.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

NOVEMBER 6, 2024

This has led to a growing demand for more secure delivery options as customers seek ways to protect themselves from theft. Urban Areas at Higher Risk The problem of porch piracy is not uniform across the United States. In either scenario, the retailer loses, either financially or reputationally.

Fulfillment 274

Fulfillment Consumer Customer Experience Checkout 274

Inside Retail

FEBRUARY 18, 2025

The Iconic CEO Jere Calmes stepped into the role in July 2023 with a vision to replicate the growth, operational efficiencies and opportunities he implemented at Lamoda Group, a leading online fashion and lifestyle platform of Russia and the Commonwealth of Independent States (CIS). Itll probably exist for quite a while.

Returns 214

Returns Fulfillment Customer Experience Fashion 214

Inside Retail

JULY 10, 2025

Mecca and Sephora have shaped the Australian beauty retail landscape, building their brands on loyalty, curated experiences, and a deep emotional connection with customers. They are both loved by millions of Aussie shoppers – but when it comes to online customer experience, which brand truly comes out on top? out of 100.

Payment Services 194

Payment Services Checkout Returns Customer Experience 194

Retail TouchPoints

FEBRUARY 4, 2025

At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. Data is the Key to AI Success The adoption of generative AI at scale hinges on a retailer’s ability to harness and utilize data effectively.

Kiosk 302

Kiosk Grocer Consumer Marketing 302

Inside Retail

NOVEMBER 28, 2024

He explained how the brand’s new store in Sydney’s QVB building is a space where beauty meets innovation and the values that have defined Clarins for the past seven decades — care, commitment, and community — manifest into an immersive, personalised and exceptional customer experience. Are global Clarins stores a new concept too?

Boutique 247

Boutique Customer Experience Planning Consumer 247

Retail TouchPoints

NOVEMBER 26, 2024

Her unique combination of experience at traditional apparel retailers — she previously ran ecommerce for Banana Republic while serving as Chief Marketing Officer of that brand — and digital-first tech brands including GoPro and Pandora , has made Lapic uniquely suited to steer this heritage apparel brand toward digital success.

Boutique 289

Boutique Apparel Customer Experience Shopping 289

Inside Retail

DECEMBER 16, 2024

LaManna, the 10,000sqm independent supermarket located at Essendon Fields, is rising to the Christmas occasion. Moreover, our emphasis on creating a vibrant in-store atmosphere with festive displays and personalised customer service makes shopping at LaManna more than just a transaction its an experience.

Supermarket 246

Supermarket Department Stores Shopping Planning 246