Retail TouchPoints

JUNE 2, 2022

parent company of the Circle K convenience store chain, will purchase more than 10,000 touchless self-checkout systems, with plans to deploy them in more than 7,000 Circle K and Couche-Tard stores in the U.S., The Mashgin system, branded as “Smart Checkout,” relies on AI-powered technology that can improve customer checkout time up to 400%.

Checkout 328

Checkout Payment Services Customer Experience Location 328

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options.

Checkout 299

Checkout Payment Services ATS Returns 299

Retail TouchPoints

JUNE 14, 2022

Holiday Oil Company , a convenience store retailer with 67 locations in Utah, has selected the Gilbarco Veeder-Root Passport Express Lane self-checkout system, to help ease its labor challenges and create a frictionless shopping experience. For employees, it helps balance out staffing shortages and maintain store standards.

Checkout 264

Checkout Kiosk Customer Experience Location 264

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. That way, as consumer preferences and technology change, your site will deliver what your customers are looking for.

Customer Experience 287

Customer Experience Checkout Marketing Spend Consumer 287

Retail TouchPoints

AUGUST 23, 2023

For retailers, self-checkout is something of a double-edged sword. There’s no doubt the technology can bring tremendous benefits, such as allowing more customers to pay at the same time, thus reducing wait times without having to staff additional cashier stations.

Checkout 246

Checkout Payment Services Location Point of Sale 246

Retail TouchPoints

MAY 12, 2021

Delek US Holdings will implement AI-powered self-checkout at more than 70 Delek DK convenience stores in Texas by late summer 2021, through a partnership with Mashgin. Delek is adopting the technology to speed up the in-store shopping experience and improve safety, which remains a concern even at the tail end of the pandemic.

Checkout 229

Checkout ATS Kiosk Accounting 229

Retail TouchPoints

NOVEMBER 2, 2020

The convenience store experience just got more convenient at Chartw ells , a division of Compass Group that operates thousands of stores on college and corporate campuses. The retailer recently debuted its first store to be retrofitted with checkout-free technology at the University of Houston campus.

Checkout 293

Checkout Payment Services ATS Location 293

Inside Retail

JUNE 29, 2023

Many brands are getting so caught up with trends like AI or the latest social media platform, they’re overlooking the importance of the customer experience, contends an expert in experiential retail. link] That means making your website navigation as easy as possible, and the checkout as simple as possible.

Customer Experience 246

Customer Experience Checkout Returns Advertising 246

Retail TouchPoints

MARCH 3, 2022

After a successful pilot of stationary self-checkout technology at its recently renovated NYC flagship store, Bed Bath & Beyond will deploy solutions from NCR at select locations nationwide. “As NCR has been an incredible partner along this journey and its self-checkout solution brings an important capability to our stores.

Checkout 246

Checkout Customer Experience Location Planning 246

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 323

Customer Experience Checkout Consumer Marketing 323

Retail TouchPoints

MAY 9, 2022

Mashgin , a self-checkout solution powered by AI and computer vision, has raised $62.5 million in Series B funding at a $1.5 The Mashgin solution speeds checkout by reading multiple items simultaneously, although it requires shoppers to set their purchases down on the countertop devices’ base to operate.

Checkout 273

Checkout Payment Services Planning Point of Sale 273

Retail Gazette

DECEMBER 14, 2023

Last month Booths axed its self-service checkouts in all but two of its 28 stores, claiming the move was in response to customer demand. The high-end supermarket will only retain self-checkouts in its Windermere and Keswick stores in the Lake District as these stores can become very busy.

Checkout 126

Checkout Grocer Supermarket Shopping 126

Retail TouchPoints

SEPTEMBER 29, 2020

Self-checkout is already a big part of how customers shop — according to RBR’s report, “EPOS and Self Checkout in 2020” , shipments of self-checkout solutions increased by 52% in 2019 to a new record high. How can retailers learn how their shoppers and store associates are using self-checkout solutions?

Checkout 279

Checkout Payment Services Management Customer Experience 279

Inside Retail

MAY 31, 2023

Over the past year, the retail giant has been working with the AFL and Delaware North, a global hospitality company, to install two checkout-free venues at Marvel Stadium in Melbourne. The Runner at Marvel Stadium. You really transform the customer experience, especially when there’s a cost to be [in-store].

Checkout 130

Checkout Customer Experience Payment Services Returns 130

Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. To secure your place at the CX Retail Exchange 2023, request an invitation or visit our site.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Retail Gazette

NOVEMBER 15, 2023

Tesco is trialing scan-free self-checkouts at one of its west London stores in a bid to provide a more “seamless and convenient” shopping experience. Customers can then check the list and pay as usual without needing to download the Tesco Grocery app as used in its other GetGo stores.

Checkout 115

Checkout Supermarket Customer Experience Shopping 115

Retail TouchPoints

AUGUST 4, 2022

While many holiday shoppers favor online experiences to avoid waiting in endless checkout lines or battling over parking spaces, many now face competition from a new challenger: automated bad bots. The bot operators then resell the goods at a higher margin to make a profit.

Customer Experience 278

Customer Experience Management Checkout Shopping 278

Retail Focus

OCTOBER 31, 2022

H&M Angel Central “ will create a welcoming, modern and meaningful shopping experience where style, creativity and culture are celebrated,” says H&M UK & IE Expansion Manager, Christopher Clare. With sustainability at the heart of its business model, H&M continues to lead the transition to circular, climate positive fashion.

Customer Experience 130

Customer Experience ATS Checkout Management 130

Inside Retail

NOVEMBER 29, 2022

Customer experience (CX) has long been a strategic focus for business-to-consumer (B2C) retailers who understand its role as a key driver of customer acquisition, conversion, and retention. Despite this understanding, many retailers still under-invest in their B2B customer experience.

Customer Experience 130

Customer Experience Payment Services Accounting Target Market 130

Retail TouchPoints

DECEMBER 6, 2021

Built on Shopify Plus and developed in partnership with Astound Commerce , the new Elie Saab site aims to re-create the in-store customer journey with a content-rich, immersive digital experience. A number of technology integrations provide equivalents to a high-touch in-store experience, including: Stockist.co

Customer Experience 279

Customer Experience Boutique Checkout Accessories 279

Inside Retail

JANUARY 17, 2022

Your online checkout is an opportunity to give customers what they want, there and then. So it’s crucial not to fall at the final hurdle. Our guide provides five key components to optimise security and protect shoppers without trading off on customer experience. Protecting shoppers. Recovering payments.

Payment Services 130

Payment Services Checkout ATS Customer Experience 130

Retail TouchPoints

MARCH 29, 2023

Inventory needs to be carefully sorted between the front and backroom, and each store needs to have a clear view of inventory to ensure customers aren’t disappointed by an out-of-stock. “At “If you look purely at purely physical inventory, we don’t have big discrepancies — it’s less than 2% ,” said Baghel.

Checkout 264

Checkout Planning Customer Experience Management 264

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

Checkout 268

Checkout Store Layout Payment Services Kiosk 268

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

Customer Experience 246

Customer Experience Planning Payment Services Kiosk 246

Retail TouchPoints

APRIL 17, 2024

“Payments are a critical link between our brands and millions of URBN customers who expect checkouts to be as easy as trying on or adding items to a cart,” said Dave Hayne, CTO at URBN in a statement.

Payment Services 239

Payment Services Merchant Services Checkout Accounting 239

Inside Retail

JUNE 3, 2021

Retail has certainly been at the front of the pandemic rollercoaster. Combine this with a customer base whose expectations of what makes a great experience have continued to rise, and in some cases are heightened through periods of lockdown, and you have a sense of the challenge facing the retail sector.

Customer Experience 147

Customer Experience Checkout Location Fulfillment 147

Retail TouchPoints

JANUARY 15, 2024

DTC brand Good American has introduced a new immersive in-store experience at its LA flagship in the Westfield Century City mall, powered by a series of Samsung commercial LED displays. Image courtesy Samsung Inside the store a custom 31.5-foot-wide Launched in 2016, the brand opened its flagship store in June 2023.

Visual Merchandising 263

Visual Merchandising ATS Checkout Fashion 263

Inside Retail

JANUARY 24, 2022

Whilst we love the convenience and real-time availability of the online experience, whenever there has been an easing of lockdowns, people have flooded back to the physical retail environment. Who could forget the long queues outside of Kmart at midnight on the eve of restrictions lifting last year?”

Payment Services 162

Payment Services Checkout Kiosk Sporting Goods 162

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit.

Customer Experience 96

Customer Experience Checkout Planning Promotions 96

Retail TouchPoints

SEPTEMBER 26, 2023

The new offering in the Mercedes Pay+ platform turns the car into a payment device at service stations via an integration with the Mercedes MBUX infotainment system. Payment will be made automatically, and the driver will be able to leave the gas station without having to walk to the checkout area.

Payment Services 264

Payment Services ATS Checkout Customer Experience 264

Frank Mayer

JANUARY 14, 2022

Read on to discover three customer experience predictions for the upcoming year. The Hybrid Shopping Experience. In short, now they can toggle between shopping methods depending on what’s convenient at the moment.”. And, at this point, it’s no longer a desire, but an expectation. What does this mean for 2022?

Customer Experience 79

Customer Experience Kiosk Checkout Shrinkage 79

Retail TouchPoints

OCTOBER 7, 2022

Since moving to digital in 2016, we’re always looking for innovative ways to serve our readers,” said Campbell Price, Ecommerce Director at The Independent in an interview with Retail TouchPoints. One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. IndyBest’s centralized shopping section.

Merchant Services 278

Merchant Services Checkout ATS Fulfillment 278

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4% The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Inside Retail

JANUARY 14, 2024

At least that was the key message at Retail’s Big Show, the National Retail Federation’s (NRF) annual conference, which is being held in New York City this week. But what does that mean for the retail industry and how can it be applied to drive sales and enhance the customer experience? per cent.” per cent.”

Payment Services 130

Payment Services ATS Checkout Customer Experience 130

Retail TouchPoints

JULY 21, 2023

The supermarket retailer will roll out the smart carts at select St. We aim to make customers feel like each shopping experience was custom-made for them, and we’re excited to take another big step forward with the rollout of this pilot of Instacart’s Caper Carts.”

Checkout 245

Checkout Promotions Supermarket Accounting 245

I Vend

APRIL 20, 2023

It’s also often the only point at which there is any direct engagement with the shopper. Learn how our mobile POS transforms the checkout process. Mobile POS is not new technology, but with the growing focus on customer experience, its presence has become ever-more prevalent, and the market is still growing apace.

Checkout 91

Checkout Point of Sale Payment Services Store Layout 91

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 77

Customer Experience Shrinkage Checkout Inventory Management 77