Retail TouchPoints

OCTOBER 30, 2023

DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Consumers, on the other hand, should compare rates at the point of sale with those provided by their card issuer to ensure they are getting a good deal.

Merchant Services 294

Merchant Services Payment Services Point of Sale Consumer 294

A1 Retail

JUNE 19, 2023

Mike Sponza, Music and Licensing Director at M-Cube talks to A1 Retail about the importance of getting the music right in your shop or store. It is a fundamental engagement tool which develops the brand-customer relationship. Therefore it is an integral part of the point of sale.

Customer Experience 52

Customer Experience Point of Sale Shopping Marketing 52

Retail TouchPoints

DECEMBER 16, 2022

Lowe’s has unveiled a new solution, developed in its Innovation Labs division, designed to combat retail theft in way that is invisible to customers through the use of RFID chips and the blockchain. We see a future where technologies like Project Unlock can help the entire retail ecosystem create a great environment for our customers.”.

Point of Sale 355

Point of Sale Customer Experience ATS Store Operations 355

Retail Gazette

FEBRUARY 6, 2024

Caroline Ellis, commercial director at ASC, advises on the key elements of an integrated returns journey, allowing retailers to protect their margins, while enhancing customer experience.

Customer Experience 52

Customer Experience Returns Inventory Management Point of Sale 52

Retail TouchPoints

SEPTEMBER 11, 2023

Yet as more retailers turn to immersive customer experiences to create a competitive advantage, there is one major problem many are unprepared for: unreliable internet. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Point of Sale 264

Point of Sale Customer Experience Shopping Location 264

Retail TouchPoints

APRIL 16, 2024

ALDIgo, using technology from Grabango , tracks which items shoppers put in their carts; customers can then pay with a credit or debit card or the Grabango app at cashierless pay stations or they can use traditional manned lanes.

Checkout 130

Checkout Supermarket ATS Consumer 130

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 77

Customer Experience Shrinkage Checkout Inventory Management 77

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., Throughout 2022 we will test a new frictionless and personalized shopping experience — from the fitting room to checkout,” said Alan Boehme, CTO at H&M Group in a statement.

Checkout 299

Checkout Payment Services ATS Returns 299

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 289

Finance Payment Services Consumer Shopping 289

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 242

Checkout Payment Services ATS Accounting 242

Retail TouchPoints

MARCH 18, 2024

The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By While there is some resistance to self-service POS, the efficiency and cost-effectiveness can’t be overlooked,” said Benjamin Bond, Principal at Kearney in an interview with Retail TouchPoints.

Checkout 259

Checkout Payment Services Store Operations Customer Experience 259

Star Miconics

JANUARY 26, 2023

But while those things are still in the realm of science fiction, AI has become increasingly engrained in the modern technology we now use every day, from our smartphones to our point-of-sale (POS) systems. In fact, a recent blog posted by Techjury revealed that the AI market is projected to grow at CAGR of 38.0%

Point of Sale 52

Point of Sale Merchant Services Inventory Management Checkout 52

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Retail TouchPoints

AUGUST 22, 2023

“Sephora operates with a customer-first mindset, and our goal is to provide an elevated shopping experience in all of the ways that our beauty community chooses to shop with us,” said Stefan Jensen, VP, Treasurer at Sephora in a statement. Associates will need to install the mobile Point of Sale App on their iPhones to use it.

Merchant Services 246

Merchant Services Payment Services Point of Sale Checkout 246

Retail Focus

JUNE 21, 2023

By investing in technology, bricks and mortar businesses give themselves the best possible chance to survive and even thrive during these economically turbulent times, by encouraging repeat store visits and purchases through enhanced customer experience (CX) and smarter business decisions. Just What Can Technology Do For Business?

Point of Sale 173

Point of Sale Checkout Customer Experience Store Layout 173

365 Retail

MAY 19, 2021

We no longer find it exciting to receive parcels at the door. Endless months of working from home and social distancing has reminded us as a collective that we are social beings with a thirst for physical experiences. . Cleverly, the display of images highlighted the special bond between the brand and its customers throughout time.

Customer Experience 104

Customer Experience Shopping Consumer Point of Sale 104

Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. This year, expect AI applications to become de facto at your favorite retailers. and then authorize the bot to shop for them.

Consumer 290

Consumer Customer Experience Checkout Shopping 290

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. NRS supports more than 20,000 active POS terminals.

Point of Sale 290

Point of Sale Supermarket Customer Experience Management 290

Star Miconics

OCTOBER 6, 2023

This groundbreaking change allows licensed cannabis cultivators and retailers to connect directly with consumers in a market-style setting, creating a new avenue for cannabis sales. But what does it mean for your cannabis business regarding the necessary point-of-sale (POS) hardware for selling at farmers markets?

Payment Services 97

Payment Services Marketing ATS Checkout 97

Retail TouchPoints

JUNE 10, 2022

At a discount retailer like Dollar General, controlling costs is perhaps even more crucial. As Owens framed it, the ability to keep company costs down is how it also keeps prices low for its customers. “[Our] DSW , Circle K and Bed Bath & Beyond are just a few of the many retailers planning deployments of self-checkout solutions.

Checkout 304

Checkout Location Kiosk ATS 304

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Retail TouchPoints

JULY 27, 2020

Faster checkouts can reduce long lines conditioned by social distancing, while the greater cleanliness associated with contactless appeals to consumers reluctant to touch anything at the point-of-sale. Cybersecurity Finds Its Cheat Code. Increased e-Commerce resulting from new online lifestyles has left it floundering.

Retail Trends 243

Retail Trends Payment Services ATS Checkout 243

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. For instance, most consumers are willing to tip at restaurants for table service and food delivery.

Consumer 240

Consumer Checkout Kiosk Payment Services 240

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4% The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Inside Retail

JANUARY 21, 2024

Iconic French fashion brand Longchamp has just opened the doors to a newly renovated apartment at the ‘Paris end’ of Melbourne’s Collins Street in a way that is très chic. A family business Longchamp is a French luxury brand with four generations of family business at its heart. billion in 2024. billion in 2024.

Department Stores 262

Department Stores Boutique Fashion Accessories 262

Retail TouchPoints

DECEMBER 13, 2023

Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation. customer experience). Nothing is more difficult than seeing the problem from another’s vantage point — this is where the executive sponsor plays a critical role.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

JULY 8, 2022

Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer.

Merchant Services 277

Merchant Services Payment Services Point of Sale Checkout 277

Retail TouchPoints

FEBRUARY 9, 2022

Stripe will be the first payment platform to offer the service to business customers, including the Shopify Point of Sale app this spring. With Tap to Pay on iPhone, millions of businesses using Stripe can enhance their in-person commerce experience by offering their customers a fast and secure checkout.”.

Payment Services 299

Payment Services Point of Sale Checkout Consumer 299

Retail TouchPoints

NOVEMBER 2, 2020

The convenience store experience just got more convenient at Chartw ells , a division of Compass Group that operates thousands of stores on college and corporate campuses. The retailer recently debuted its first store to be retrofitted with checkout-free technology at the University of Houston campus.

Checkout 293

Checkout Payment Services ATS Location 293

Retail TouchPoints

DECEMBER 13, 2021

The Worcester R e d Sox (the Triple-A affiliate of the Boston Red Sox) has teamed up with Standard AI to open an autonomous fan store at the team’s newly constructed stadium, Polar Park.

Shopping 255

Shopping ATS Checkout Marketing 255

Retail TouchPoints

JUNE 2, 2023

Industry experts gathered at Manhattan Momentum 2023 in Phoenix to discuss their approaches to these various challenges. For Hot Topic’s Young Customers, ‘It’s All About Breadth’ At Hot Topic, two factors put additional pressure on an already complicated supply chain. For our customers it’s all about breadth.”

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Retail TouchPoints

APRIL 3, 2024

By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance. This reflects real-life customer experiences with your products and encourages others to engage with your brand on social media platforms.

Promotions 279

Promotions Customer Experience Point of Sale Accessories 279

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores). It was an involved, intense process.

Checkout 237

Checkout Merchant Services Payment Services Customer Experience 237

Inside Retail

MARCH 21, 2024

“While we have delivered an incredible product, some of the innovations are really at ‘stage one’. Value plays a very important role throughout the entire store, so we have used various point-of-sale mechanics to draw customers’ attention,” Rose added. The G[eneral] Store through that process was wildly vulnerable.

Supermarket 278

Supermarket Beauty and Health Point of Sale Shopping 278

Retail TouchPoints

DECEMBER 25, 2023

in its fiscal year 2023 (ending in September) versus 2022…which may come as no surprise to you at all if you’ve been in a Costco on a Saturday lately. And if you’re a brick-and-mortar retailer that wants Sephora-sized success, here are three things you can do to deliver the type of exceptional in-store experiences your customers expect.

Customer Experience 282

Customer Experience Dead-Stock Store Layout Point of Sale 282

Retail TouchPoints

SEPTEMBER 7, 2023

L’Oréal Group will purchase the Aēsop beauty brand from Natura &Co , parent company of Avon and The Body Shop , in a transaction that values Aēsop at $2.52

Point of Sale 264

Point of Sale Shopping Planning Marketing 264