Retail TouchPoints

OCTOBER 22, 2024

The key is understanding what CX looks like at each stage and establishing a CX strategy built to adapt as the business grows from one stage to the next. At this stage, having an adaptable CX strategy in place is crucial. Adaptable CX strategies can address specific needs at different business stages and across sectors.

Payment Services 264

Payment Services ATS Customer Experience Boutique 264

Retail TouchPoints

JUNE 20, 2025

There is no doubt he is the right successor at the right time, and I’m excited to see Tailored Brands continue to thrive under his leadership.”

Promotions 147

Promotions Apparel Fashion Accounting 147

Retail TouchPoints

MARCH 11, 2025

By offering participants a chance to win a fun prize through this type of consumer promotion, you can create excitement for your brand, attract new customers and keep existing consumers coming back for more. A sweepstakes is a type of consumer promotion that is based on chance, where every entrant has the same opportunity to win.

Promotions 246

Promotions Fulfillment Consumer Advertising 246

Retail TouchPoints

MARCH 12, 2025

In his first earnings cycle at the helm , Kohls new CEO Ashley Buchanan laid out his plan to turn around the embattled company, which has struggled for years to return to a position of strength while fending off activist investors. Sales were down at the department store in both Q4 2024 and for the full year, both of which ended Feb.

Store Layout 267

Store Layout Promotions Jewelry Department Stores 267

Retail TouchPoints

JUNE 3, 2025

PayPal Credit is one of our most popular products and customers have long been requesting the ability to use it on the go as they look for more choice and flexibility wherever they shop, said Scott Young, SVP, Global Head of Consumer Financial Services at PayPal in a statement.

Payment Services 255

Payment Services Finance Promotions Consumer 255

Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. Amazons other attempts at brick-and-mortar have fared even more poorly. billion acquisition of Whole Foods. Regular carts, albeit green, are available outside.)

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

MARCH 7, 2025

Supplement Existing Price Promotions Service providers can add a digital incentive to an existing discount promotion to get even more traction with customers. Reward Actions Both Before and After the Purchase Discounts tend to be a one-and-done proposition, effectively beginning and ending at checkout.

Payment Services 262

Payment Services Promotions Checkout Planning 262

Inside Retail

DECEMBER 2, 2024

For brand teams at retailers, I always champion a shift of mindset. Your promotion vehicles are next in the retail comms framework. These promotional vehicles can take different forms. Here are some great examples of promotional vehicles that ladder up to a CVP. Think like a brand. But act like a retailer.

Promotions 246

Promotions Store Layout Customer Experience Location 246

Retail TouchPoints

NOVEMBER 11, 2024

Because Caper Carts are integrated with retailers’ existing loyalty programs, customers also can access personalized promotions and rewards while shopping, including automatic discounts and digital coupons. At the end of their trip, customers check out directly from the cart. ”

Grocer 288

Grocer Wholesale Promotions Advertising 288

Retail TouchPoints

JUNE 2, 2025

At its core, IoT consists of a network of devices that communicate and share data in real time. If a particular section of the store sees more traffic, a digital display could promote items from that section, creating a tailored shopping experience.

Inventory Management 251

Inventory Management Store Layout Promotions Store Operations 251

Retail TouchPoints

DECEMBER 12, 2024

With Augmodo, the AI assistant lets them know which products are out of stock and in the wrong place, and which tasks are needed next, said Mark Finocchiaro, Managing Partner, CIO and Director at Chemist Warehouse in a statement.

Planning 269

Planning Promotions Location Management 269

Retail TouchPoints

NOVEMBER 6, 2024

Through the strategic partnership, nearly 900 stores will use RFMN’s dynamic Digital Window Signs to promote weekly sales programs, special events, promotional ads and other ad messages, powered by Save A Lot’s retail media network.

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Location Grocer Promotions Supermarket 278

Retail TouchPoints

DECEMBER 4, 2024

There is no hiding when your competitors’ products are right next to yours in search results at a quarter of the price tag. Odds are everyone has heard the foundational marketing concept of the 4Ps (product, promotion, price, placement) as the basic levers of driving growth.

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Advertising Promotions Marketing Returns 278

Retail TouchPoints

JUNE 10, 2025

Pacsun , which created a “Roadside Stand”-style pop-up at Coachella in April 2025 , followed the music eastward to New York City for the Governors Ball music festival that was held June 6-8. Participants also could take part in festival-inspired moments, including a live DJ set with Out.of.office.

ATS 147

ATS Apparel Promotions Fashion 147

Retail Focus

NOVEMBER 26, 2024

The influencer marketing industry was priced at £21 billion in 2024 and is projected to rise to £25 billion pounds by the close of 2024. In a market saturated with #AD, authenticity isn’t just a buzzword—it’s the key to success,” says Cristiano Winckler, Director of Digital Operations at Somebody Digital.

Consumer 246

Consumer Promotions Advertising Marketing 246

Inside Retail

JULY 7, 2025

Here’s a closer look at where this mixed-media world is evolving and what best-in-class brands are doing right. A look at what’s working, what’s next Retailers are beginning to experiment with biometric sensors that can interpret facial expressions and body language to detect a shopper’s emotional state.

ATS 130

ATS Visual Merchandising Kiosk Checkout 130

Retail TouchPoints

JANUARY 2, 2025

At the same time , in-person shopping and spending also saw gains , with Mastercard remarking on what it called consumers balanced basket: restaurant spending grew 6.3% Also in line with expectations, consumers sought out value this year, reported Mastercard, with promotions driving sales throughout the season. last year).

Consumer 283

Consumer Returns Jewelry Shopping 283

Inside Retail

JANUARY 5, 2025

At opposite ends of the political spectrum, the National Party and the Greens both argued that divestment provisions should be incorporated into federal competition laws to ensure fair trading with suppliers and consumers. and a low point of $15.24, albeit edging close to the higher mark at years end. In comparison, Coles posted a $1.11

Consumer 246

Consumer Supermarket Promotions Net Profit 246

Retail TouchPoints

NOVEMBER 7, 2024

Mikayla Hopkins: Brands should prioritize strategies that maximize engagement in this limited time frame, focusing on creating buzz and anticipation without overwhelming consumers with early promotions. RTP: Optimizing pricing and promotions requires alignment between marketing, merchandising and other key functions.

Marketing 278

Marketing Promotions Consumer Advertising 278

Inside Retail

JANUARY 8, 2025

. “Black Friday sales events proved once again to be a big hit, with widespread discounting and higher spending across all retail industries,” said Robert Ewing, head of business statistics at the Australian Bureau of Statistics (ABS). billion while the ACT stood flat at $685 million. . billion. .

Sporting Goods 264

Sporting Goods Department Stores Promotions ATS 264

Inside Retail

NOVEMBER 18, 2024

For Jim Ritchie, founder and strategy partner at branding agency US+US, the price drop class action and ACCC legal action against the Australian supermarket points to something much larger. “As The unspoken pact is clear: Give consumers what they want at a fair price, and we’ll tolerate the massive profits you rake in.”

Supermarket 246

Supermarket Promotions Consumer Accounting 246

Retail TouchPoints

NOVEMBER 25, 2024

At Macy’s we promote a culture of ethical conduct,” said Tony Spring, Chairman and CEO of Macy’s, Inc. At Macy’s First 50 stores — that is, the locations where the company has already made investments in staffing, assortment and merchandising as part of its Bold New Chapter turnaround strategy — comparable sales grew 1.9%.

Accounting 279

Accounting Location Promotions Management 279

Retail TouchPoints

DECEMBER 26, 2024

Shoppers can use technology to their advantage and shop at all three stores in whatever way works best for them. When shoppers open their grocery loyalty apps, they should be met with a curated set of promotions that align with their budget, preferences and lifestyle.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Inside Retail

NOVEMBER 13, 2024

The trolley, dubbed Caper Cart, is a collaboration between Coles and US supermarket technology company Instacart, and it is scheduled to be trialled at Coles Richmond Traders in Melbourne early next year. Coles has launched an all-in-one AI-powered Smart Trolley trial designed to enhance in-store shopping experiences through technology.

Shopping 244

Shopping Supermarket Checkout Promotions 244

Retail Wire

OCTOBER 10, 2024

Krispy Kreme has announced an exciting promotion to commemorate the launch of its donuts at McDonald's locations in the Chicago area, starting October 15.

Promotions 237

Promotions Location Shopping ATS 237

Inside Retail

NOVEMBER 27, 2024

The Black Friday Cyber Monday sales period has expanded to become ‘Black November’ this year, with many retailers and brands starting their promotions earlier than ever. This presents a unique opportunity for us to offer great value at a time when customers are looking for ways to stretch their dollars further.

Markdowns 241

Markdowns Promotions Advertising Department Stores 241

Retail TouchPoints

NOVEMBER 27, 2024

Transforming the square feet at your disposal into an attractive place for people to browse and buy is nothing new, but given the demand for omnichannel experiences there’s increasing pressure to maximize in-store engagement while acknowledging that many consumers will still prefer to buy online. Retail experiences work all year round.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JANUARY 6, 2025

Introducing tariffs on consumer goods could further escalate prices, reigniting inflation at a time when consumer budgets are already stretched painfully thin. Incremental price increases on inelastic goods can protect margins, while promotions on elastic goods can sustain demand. Weakened consumer spending is another factor to watch.

Apparel 278

Apparel Consumer Payment Services Promotions 278

Inside Retail

JULY 3, 2025

Long-serving CEO of Haigh’s Chocolates, Alister Haigh, will retire this August after more than 30 years at the helm of one of Australia’s oldest family-owned chocolate companies. Millard has spent 19 years with the company, beginning as a supply chain manager in 2006 and serving as COO for the past four years.

Supply Chain Management 245

Supply Chain Management Promotions Planning Management 245

Retail TouchPoints

NOVEMBER 27, 2024

Participants and onlookers at the annual Macy’s Thanksgiving Day Parade look set to get wet tomorrow, but one person will be staying nice and dry — the Today Show ’s Jill Martin, who is hosting the streaming special Macy’s Parade of Deals with Jill Martin on NBCUniversal ’s Peacock platform. 29 at Noon Eastern and Nov. 30 at 7 a.m.

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Promotions Fashion Location Shopping 277

Retail TouchPoints

DECEMBER 27, 2024

My Gen Z colleagues at work have a completely different mindset than my kids (also Gen Z), who are still in school. Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. Gen Z often buys multiple items, tries them on at home and returns what doesnt fit. But deals arent everything.

Returns 278

Returns Promotions Shopping Shipping 278

Inside Retail

NOVEMBER 18, 2024

Located at 31-33 Knox Street, the new store features a curated selection of menswear and womenswear collections, including tailored jackets, modern denim, outerwear, accessories, and footwear. ” The new store offers exclusive promotions, including gifts with purchases and complimentary beverages during the opening week. .

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Accessories Promotions Location Planning 264

Retail TouchPoints

JANUARY 9, 2025

[Editors note: I sat down with the folks at PAN, our co-host for an exclusive event that will take place Monday, Jan. at KYMA at Hudson Yards, to discuss a few of the key trends retail will be grappling with in 2025 for this blog post. Read on to take a look at the issues we plan to watch and cover onRetail TouchPoints.

Social Commerce 289

Social Commerce Consumer Promotions Shipping 289

Retail TouchPoints

DECEMBER 19, 2024

Nicholsons career also has included stints at Walmart, SuperValu and Winn-Dixie. In his new position, Nicholson will be responsible for merchandising strategy, category management, promotional planning and execution and pricing at the retailer, which operates more than 350 supermarkets in New England and the mid-Atlantic.

Shopping 265

Shopping Supermarket Promotions Returns 265

Inside Retail

JANUARY 28, 2025

According to the company, the key initiatives of its three-year strategy include improving the quality of earnings through promotional events, accelerated growth of owned brands, and operating cost and working capital efficiencies. The company plans to open four to six additional locations later this year.

Promotions 266

Promotions Location Planning Management 266

Inside Retail

MARCH 25, 2025

However, the legacy footwear retailer has been staging a noteworthy attempt at a comeback with strategic steps, including an updated store of the future design, reimagined customer loyalty program and updated omnichannel operations, largely via the help of AI.

Customer Experience 130

Customer Experience ATS Consumer Apparel 130