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The Importance of Omnichannel Customer Service in Modern Retail

Retail Focus

Achieving this level of integration demands meticulous planning, strong infrastructure, and expert technical support to ensure each component operates harmoniously. Meeting Evolving Customer Expectations Todays consumers expect personalised service no matter where they shoponline, via an app, or in-store.

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Thinking Locally to Drive PoS and Expansion Campaigns

Retail TouchPoints

What is the tax liability and what process will you use for making payments? Remember, every new market will likely have its distinct guidelines related to PoS displays, promotions and advertising. Devise a Financial Strategy New markets mean ironing out import tax and payment procedures.

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Ebay Aims to Support Sellers with Cash Advances, Streamlined Advertising Hub

Retail TouchPoints

Ebay is working to better support its sellers with a revamped advertising experience as well as a new Business Cash Advance offering that gives sellers quick access to revenue-based loans. Payment schedules will be designed to scale with the seller’s sales cycle, with no minimum payments and no early payment penalty.

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What effect are online casinos having on the e-commerce landscape?

Retail Focus

With increasing digitisation, payment innovation and behavioural data use, online gambling platforms are reshaping not just how people spend but how platforms operate, market and scale. They operate using many of the same principles as traditional e-commerce retailers, including: User acquisition and funnel optimisation.

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Smart shopping carts, low-code and robots: Welcome to retail tech in 2023

Inside Retail

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Retail workers have access to information about products, promotions, and pricing instantly. Payment systems evolution. Robotics on the rise.

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Supre, YD, Midas rank top for overall online store experience

Inside Retail

For the Overall Online Store Experience, the Online CX Index covered search and discovery, pre-purchase support, and checkout and payment analysing up to 100 data points across the entire pre-purchase experience. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

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Harvey Norman loses Asic case over misleading finance claims

Inside Retail

The Federal Court has ruled that Harvey Norman, along with Latitude Finance Australia, made false and misleading financial claims in a national advertising campaign. The campaign, which ran from January 2020 to August 2021, was for a 60-month interest-free and no-deposit payment method.

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