Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Its retail performance exceeded Moody’s analyst expectations, and margins held up well despite heavy competition from rivals like Walmart , Target and Best Buy , according to Charlie O’Shea, VP at Moody’s.

Fulfillment 271

Fulfillment Drop-Shipping Apparel Shipping 271

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. Target’s Store-Based Fulfillment Model Drives Convenience. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. Target’s physical comparable sales grew 8.9%

Consumer 325

Consumer Fulfillment Department Stores Sporting Goods 325

Retail TouchPoints

OCTOBER 4, 2021

Consumers always say they’ll move up, but often their behaviors don’t follow exactly what they’re going to say ,” said Hilding Anderson, Head of Retail Strategy at Publicis Sapient in an interview with Retail TouchPoints. “I And the number-one prediction for holiday 2021: 1. Black Friday Will be the Day of BOPIS.

Merchant Services 320

Merchant Services Payment Services Fulfillment Promotions 320

Retail Focus

OCTOBER 25, 2021

Despite travel restrictions, a record number of tickets were sold for the 2021 awards ceremony which took place at Proud Embankment on the 14th of October. As the 2021 awards come to a close we are delighted to announce that the 2022 Creative Retail Awards are now open for entries. WINNERS & HIGHLY COMMENDED 2021.

ATS 204

ATS Supermarket Outdoor Fulfillment 204

Retail Focus

SEPTEMBER 9, 2021

The winners and highly commended entries will be announced at a unique awards ceremony to be held at Proud Embankment on 14th October 2021. The 2021 shortlist can be viewed in our official launch video below or keep scrolling to view a breakdown of our shortlisted entries for the 2021 event. Submitted by: Flannels.

Supermarket 312

Supermarket Payment Services Outdoor Fulfillment 312

Inside Retail

SEPTEMBER 7, 2021

While 2020 saw brick-and-mortar retail businesses buckle under the strain of social distancing and stay-at-home orders, the number of purchases being made online skyrocketed. At the same time, they also realised that managing an e-commerce business comes with its own challenges and requires a different set of tools.

Fulfillment 130

Fulfillment Shipping Management Customer Experience 130

Inside Retail

FEBRUARY 17, 2022

Based on customer insights and market trends, Swisslog, as an industry leader with successful micro fulfilment centres (MFCs) and e-grocery fulfilment centres (EFCs) operating across the globe, has identified five trends that will shape e-grocery fulfilment this year. E-grocery orders get smaller and more frequent. .

Fulfillment 130

Fulfillment Grocer Supermarket Shopping 130

Retail TouchPoints

AUGUST 18, 2021

The biggest standout was Target’s same-day digital services, which grew nearly 55% in 2021 on top of the 270% growth posted in 2020. in Q2 2021, maintaining some of the momentum from the 24.3% Walmart Posts Solid Ecommerce Growth. Walmart’s total revenue hit $141 billion , up 2.4% compared to Q. YoY led by brick-and-mortar.

Grocer 288

Grocer Advertising Fulfillment Shopping 288

Retail TouchPoints

OCTOBER 31, 2022

“This fall, we opened our 2,000 th store and continued to expand Ross and dd’s footprints across our existing markets as well as in our newer states,” said Gregg McGillis, Group EVP of Property Development at Ross Stores in a statement. “In billion in Q1 2021 to $4.3 billion in Q1 2021 to $4.3 billion to $4.6 billion.

Location 270

Location Planning Fulfillment Marketing 270

Retail TouchPoints

NOVEMBER 22, 2023

“Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post. Parcel stations help us move goods even faster to a customer’s home by using our private fleet to transport more online orders.

Fulfillment 251

Fulfillment Store Operations Customer Experience Planning 251

Retail TouchPoints

APRIL 30, 2021

Amazon topped both its own and experts’ Q1 2021 expectations, with 44% year-over-year sales growth and $108.5 The retailer expects its momentum to carry over into Q2 2021, with sales hitting anywhere from $110 billion to $116 billion. However, Amazon seems to think a summer Prime Day holds even more potential in 2021.

Returns 264

Returns Shipping Fulfillment Management 264

Retail TouchPoints

SEPTEMBER 22, 2020

Lowe’s will install pickup lockers at all its U.S. stores by the end of March 2021. Shoppers can access their items using a one-time barcode within an automated email notification sent after an associate fulfills their order. The retailer also was an early adopter of traffic metering at the start of the pandemic.

Supply Chain Management 264

Supply Chain Management Fulfillment Management Shopping 264

Retail TouchPoints

FEBRUARY 1, 2021

Commerce trends that were on the horizon were suddenly adopted at a brisk pace, including online food ordering, curbside pickup and BOPIS (buy online, pick up in-store). So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? These are four with staying power: 1.

Customer Experience 306

Customer Experience Checkout Consumer Marketing 306

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 215

Checkout Payment Services ATS Accounting 215

Retail Gazette

MARCH 21, 2024

Waitrose is set to close its Enfield warehouse in the summer, placing 545 jobs at risk. According to Retail Week, Burbedge explained: “With this in mind, regrettably we’re proposing to close Waitrose Enfield [customer fulfilment centre] on July 20 and move order volume into Waitrose Coulsdon and Greenford CFCs.

ATS 111

ATS Grocer Fulfillment Planning 111

Inside Retail

DECEMBER 20, 2021

It’s kind of elongated and stretched out,” noted Adam Ioakim, managing director, APAC at Emarsys. In 2021, the festive period has continued to change. They’re building new distribution warehouses, they’re bringing on more staff to fulfil online orders. They’re looking at a more omnichannel approach.

Shopping 246

Shopping Fulfillment Consumer Customer Experience 246

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty.

Payment Services 239

Payment Services Shopping Planning Fulfillment 239

Retail TouchPoints

MARCH 8, 2023

Best Buy Health will work with Atrium Health to develop new hospital-at-home offerings, helping enable providers to deliver high-quality care while reducing emotional and financial burdens on patients and caregivers. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

ATS 276

ATS Consumer Customer Experience Fulfillment 276

Retail TouchPoints

OCTOBER 7, 2022

Since moving to digital in 2016, we’re always looking for innovative ways to serve our readers,” said Campbell Price, Ecommerce Director at The Independent in an interview with Retail TouchPoints. Then the merchant takes over for fulfillment, logistics and so on.”.

Merchant Services 269

Merchant Services Checkout ATS Fulfillment 269

Retail TouchPoints

SEPTEMBER 7, 2023

Books-A-Million will leverage its 231 stores to offer same- and next-day delivery using the white label Walmart GoLocal service, which Walmart introduced in August 2021. The service is available for tens of thousands of products that are in-stock at nearby stores, including books, toys, games and collectibles.

Fulfillment 264

Fulfillment Shopping Marketing Consumer 264

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

Fulfillment 268

Fulfillment Social Commerce Customer Retention Consumer 268

Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. for multi-city deployments of autonomous delivery vehicles in September 2021. and Louisiana since late 2020.

Marketing 257

Marketing Fulfillment Location Shopping 257

Retail TouchPoints

SEPTEMBER 20, 2023

Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. Toward Pay Increases Photo courtesy Amazon Amazon has opened more than 50 new fulfillment centers, delivery stations and same-day delivery sites in the U.S. Amazon: 250,000 + $1.3B

Planning 258

Planning Fulfillment Payment Services Location 258

Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Those grocery retailers that listen, and move proactively, could have a very good 2021.

Promotions 278

Promotions Shopping Consumer Fulfillment 278

Retail TouchPoints

SEPTEMBER 23, 2021

As SEOs [search engine optimizers], any heavy lifting we can do to clear a path for our clients toward success in the holiday shopping season will be especially welcome in 2021. We’ll look at these key elements of a positive and profitable holiday shopping program that will help you make a meaningful contribution to excellent client outcomes.

Shopping 264

Shopping Shipping Beauty and Health Fast Fashion 264

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

OCTOBER 6, 2021

Shoppers in select markets will be able to schedule same-day and next-day delivery for supplies that can easily fit in a car, including tools, fasteners and paint, with coverage expanding to multiple markets nationwide by the end of 2021. population.”.

Fulfillment 287

Fulfillment Supermarket Returns Marketing 287

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Additionally, consumers can shop on Sephora’s website for same-day delivery powered by DoorDash Drive, the company’s white label fulfillment platform. Items from U.S. BJ’s Wholesale Club selected DoorDash as its grocery delivery partner across 226 stores in March 2022.

Fulfillment 278

Fulfillment Wholesale Accounting Consumer 278

Retail TouchPoints

SEPTEMBER 7, 2023

Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. speaking to the more than 1,000 sellers present at the event. Exhibit A — how Amazon built its hugely successful digital commerce business: 1. Create an effective ecommerce platform 2.

Fulfillment 311

Fulfillment Advertising Customer Experience Marketing 311

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions.

Fulfillment 278

Fulfillment Markdowns Store Operations Customer Experience 278

Retail TouchPoints

JUNE 7, 2022

Clark stepped into the role in early 2021 following the departure of Jeff Wilke ; he had most recently served as SVP of Worldwide Operations. Clark has served in managerial positions at a number of fulfillment centers and helped establish the company’s Tokyo fulfillment center, and led the build out Amazon’s transportation network.

Consumer 272

Consumer Fulfillment Customer Experience Planning 272

Retail TouchPoints

NOVEMBER 8, 2023

The ultimate goal is to create expanded storage capacity for the industry at a competitive price, thereby “driving increased speed to market, advancing products closer to the customer and improving storage efficiency,” explained the company in a statement. Services include: Inventory storage solutions for both raw materials (i.e.

Fulfillment 222

Fulfillment Location Marketing ATS 222

Mass Relators

MARCH 4, 2022

CINCINNATI — Kroger announced at its 2022 Business Update in Orlando Friday that it will offer more Americans delivery through the addition of spoke facilities in Austin and San Antonio, Texas and Birmingham , Ala. powered by the Kroger Fulfillment Network and Ocado Group.

Fulfillment 52

Fulfillment Location Value Offer Customer Experience 52

Retail TouchPoints

NOVEMBER 22, 2022

Target is adding Starbucks options to its Drive Up curbside service at 240 stores in California, Delaware, Minnesota, New Jersey, New York, Pennsylvania, Texas, Washington and West Virginia. At that time the customer can indicate that they are en route via the Target app and place an order from the full Starbucks Café menu.

ATS 313

ATS Returns Planning Fulfillment 313

Retail TouchPoints

SEPTEMBER 14, 2021

has partnered with Instacart to launch Kroger Delivery Now, a virtual convenience store fulfilled by Kroger that delivers fresh groceries and household essentials in as little as 30 minutes. Convenience orders on Instacart are up more than 150% since May 2021, and nearly 20% of shoppers choose Priority Delivery at checkout.

Fulfillment 250

Fulfillment Grocer Checkout Finance 250

Retail TouchPoints

JANUARY 15, 2021

A closer look at these metrics allows you to revisit your business strategy, sharpen the systems you have in place and increase sales. But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Evaluating 2020 Metrics and Planning for 2021.

Payment Services 150

Payment Services Promotions Shipping Planning 150

Retail TouchPoints

MARCH 7, 2022

The service aims to help ensure customers’ offices are fully stocked at all times regardless of where they are located. “As Whether working from home, the office or a hybrid of the two, customers can have peace of mind knowing that the office supplies and essentials they need are available for on-demand delivery at the tap of a button.”.

Location 261

Location ATS Consumer Fulfillment 261