Retail Focus

SEPTEMBER 9, 2021

After an exciting process of reviewing a record amount of entries, the shortlist for the third Creative Retail Awards has been revealed. The winners and highly commended entries will be announced at a unique awards ceremony to be held at Proud Embankment on 14th October 2021. Pets at Home New Store Concept, Stockport.

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Small Biz Trends

JUNE 29, 2023

The customer service representative emerges as a pivotal figure, often embodying the company’s image. This article details the specifics of crafting a precise and comprehensive customer service representative job description tailored for a small business environment. Processing payments and refunds.

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Retail TouchPoints

APRIL 12, 2021

Enter low-code, which abstracts away many of the hurdles from the consumer-facing app development process. The low-code approach is built around a visual interface that allows users to assemble drag-and-drop code components, API-based services, machine learning, IoT capabilities and model-driven logic, and do it with Lego-like simplicity.

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Payment Services Customer Experience Fulfillment Marketing 299

Retail TouchPoints

MARCH 24, 2021

In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments. As we reflect back, we know that BOPIS and curbside have become essential services with long-term practicality.

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Payment Services Fulfillment Consumer Returns 270

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Consumer Payment Services Fulfillment Advertising 141

Retail TouchPoints

MAY 24, 2021

In another sign of the global growth of buy now, pay later services, Zip Co Ltd. million , with the deal expected to close in Q4 2021. Acquisition of the remaining shares of Spotii, for a price of approximately $16 million , is expected to be completed in Q3 2021. trillion ecommerce market, the world’s second-largest.

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Inside Retail

NOVEMBER 29, 2022

Since 2019, it has relaunched its online offering in Australia, rolled out dedicated e-commerce sites and fulfilment centres in New Zealand and the UK, and upgraded its warehouse management and order management systems, leading to significant efficiency gains and growth. It was incredibly manual and inefficient,” said Diez-Simon. “If

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Payment Services Fulfillment Checkout Fashion 245

Retail TouchPoints

DECEMBER 20, 2023

Manhattan’s Fairway Market grocery chain has partnered with Instacart to develop a new convenience-focused service called Fairway Now that will offer delivery of last-minute grocery items and household essentials in as fast as 30 minutes. This enables Instacart to expedite deliveries for Fairway Now, particularly during peak in-store hours.

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Retail TouchPoints

NOVEMBER 28, 2022

Additionally, Bluecore saw an 11% increase in Black Friday site traffic, a 5% increase in orders and a 1% increase in average order values compared to 2021. Mobile shopping once again played a major role on Black Friday, with 48% of digital sales coming from smartphones, up from 44% in 2021. 19 through Nov.

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Payment Services Fulfillment Accounting Consumer 267

Retail TouchPoints

MARCH 17, 2022

Convenience store retailer Casey’s will host in-person hiring events March 23 and 24 at its more than 2,400 stores to fill 5,000 positions. Walmart was already on something of a hiring spree: in 2021, the retailer added 5,500 pharmacists and pharmacy managers, 13,000 pharmacy technicians and 4,500 truck drivers across its private fleet.

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Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re Inflation is driving up shopping prices as we head into the holiday season, a time when many people already feel pressured to go all out on gifts for family and friends,” said Colleen McCreary, consumer financial advocate and Chief People Officer at Credit Karma in an interview with Retail TouchPoints.

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Retail TouchPoints

SEPTEMBER 8, 2021

It’s not just possible but inevitable that retailers can thrive on Amazon and compete with it at the same time. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. The purchasing power of $79 in 2005 equals about $109.90

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Merchant Services Payment Services Fulfillment Shipping 232

Retail TouchPoints

JANUARY 15, 2021

A closer look at these metrics allows you to revisit your business strategy, sharpen the systems you have in place and increase sales. But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Evaluating 2020 Metrics and Planning for 2021.

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Payment Services Promotions Shipping Planning 149

Inside Retail

SEPTEMBER 11, 2021

Speedy delivery is the name of the game for supermarket retailers all over the world right now, as major chains invest in micro fulfilment centres and explore dark stores in an effort to keep up with customers’ rising expectations during the pandemic. By the end of June 2021, Missfresh operated 625 mini-warehouses in 16 cities in China.

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Payment Services Merchant Services Fulfillment Marketing 130

Retail Focus

APRIL 7, 2022

For many SME retailers, the thought of scaling their businesses to enter new markets has many perceived barriers, particularly if you’re managing multiple roles within your business from stock procurement to marketing, quality control and customer services. Simplifying the schemes available. Moving your stock to an EU distribution centre .

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Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. A high level of services unique to each customer, delivered with little or no downtime, is what consumers now expect. Customers don’t just want to buy a product — they want an experience. From Monolith to Microservices.

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Retail TouchPoints

JUNE 17, 2022

There are many operational efficiencies and synergies. So fast forward to today and we have approximately 96 active aggregators operating globally. We, Accel Club, raised $170 million funding in November 2021. So you are currently looking at a range of three to six times with respect to multiples. The Multiples Effect.

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Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

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Payment Services Customer Experience Consumer Advertising 232

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. However, there are other dynamics at play that will impact seasonal results.

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Retail TouchPoints

JULY 11, 2023

According to Claire O’Donnell, Director of Selling Partner Empowerment, Communities and Trust at Amazon, “most of our independent selling partners are small- and medium-sized businesses” by Gartner’s definition of the term. from Prime Day 2021, while 1P sales increased 6.1% , according to Capitol One Research.

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Payment Services Shipping Checkout Fulfillment 159

Small Biz Trends

SEPTEMBER 18, 2021

More than 190 countries, 40 industries, and 5,900 categories are at your disposal in 16 translated languages. And if you make your purchase during Super September (Sept 1- 30, 2021), you get an additional 10%-off. Automated processes of payments and order fulfillment. Travel Less … Or Not at All.

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Payment Services Drop-Shipping Shipping Fulfillment 143

365 Retail

JULY 26, 2021

Transaction volumes across Chinese supply chains had been growing at a phenomenal rate in the second half of 2020, but Tradeshift’s data suggests a significant slowdown since the beginning of 2021. Supply chain operators are walking a tightrope in order to keep recovery on track.

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Payment Services Finance Fulfillment ATS 109

Retail TouchPoints

JANUARY 22, 2021

The IDC FutureScape 2021 webinar took a close look at some of the biggest, most impactful developments retailers can expect in the coming years. Part of the redesign of the store is all about finding the right balance of consumer pickup locations where inventory exists, where we store it and where and how fulfillment happens. ”.

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Payment Services Store Layout Fulfillment Consumer 216

A1 Retail

SEPTEMBER 27, 2021

Registration is now open for IRX (InternetRetailing Expo) & eDX taking place on 13 & 14 October 2021 at the NEC, Birmingham. These topics are explored through a series of interactive workshops and a comprehensive conference with sessions from senior experts at Gymshark, DPD, Grenade and more. Register – for free – here.

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Payment Services ATS Customer Experience Fulfillment 80

365 Retail

APRIL 28, 2021

Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab , the leading operations experience platform, reveals.

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Merchant Services Payment Services Fashion Checkout 52

Retail TouchPoints

JANUARY 20, 2022

The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. There will be humans working the store too.

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Retail TouchPoints

SEPTEMBER 29, 2020

As a result, many retailers must move beyond manual processes to calculate their sales tax obligations. Retailers are faced with the task of creating immersive shopper journeys within their brick-and-mortar stores, while at the same time reassuring skittish consumers that the experience is safe for them.

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Payment Services Fulfillment Location Shipping 269

Inside Retail

OCTOBER 19, 2021

In a recent report , Riskified looked at the impact of the recent shift to e-commerce on fashion retailers. Online shoppers want variety – and they want it for everything, including their payment options. Buy-Now, Pay-Later solutions can also bring in new users that were previously unable to finance an entire purchase at once.

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Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

JULY 8, 2021

However, these positive attitudes are dependent on factors like physical alternatives, costs and a dependable means of payment, along with credit terms. Marcotte: For all retailers, 2020 and 2021 was a time for creating or improving online access and fulfillment for shoppers impacted by COVID.

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Payment Services Consumer Shopping Returns 288

Retail TouchPoints

JANUARY 14, 2021

Krista Bourne, SVP Consumer Sales and Operations for Verizon , and Fokke De Jong, CEO and Founder of Suitsupply shared insights on how their businesses are reinventing the shopper journey during a session at NRF 2021 — Chapter One. At Verizon this year we’ve already handled 1.4

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Payment Services Customer Experience Apparel Fulfillment 191

Retail Insider

OCTOBER 14, 2021

It is with great pleasure that we can announce the launch of the latest ‘Retail Insider Digital Retail Innovations’ report for 2021 (sponsored by Webloyalty ). Having said that, Amazon still figured prominently with entries in the Top 60 for its Grocery Stores, Amazon One palm payments and Amazon Key in–garage grocery delivery.

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Payment Services Supermarket Fulfillment Shopping 52

Independent Retailer

APRIL 19, 2022

billion worth of products were sold globally during the two-day event in 2021, a staggering 1,144 percent increase on its inception in 2015. The Future of Payment Automation. Streamlining a fragmented payments process will not just save sellers money, but also time and need for higher headcounts, as well.

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Payment Services Fulfillment Inventory Management Shipping 81

Retail TouchPoints

FEBRUARY 5, 2021

The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. Creating a Frictionless Returns Process. Post-Holiday Challenges. Fostering Systems Integration and Visibility.

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Payment Services Returns Specialty Retailers Promotions 178

Inside Retail

APRIL 15, 2021

We’ve seen extraordinary e-commerce growth as a result of the pandemic, and Australian retailers have stepped up to the challenge by innovating at a speed we never realised was possible. Agility was embraced all the way to the boardroom, and the industry innovated and experimented at lightning speed. Digital payment.

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Merchant Services Payment Services Shopping Customer Experience 130

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Inside Retail

APRIL 10, 2022

Luxury streetwear label Off-White is the latest fashion brand to offer its customers payment with cryptocurrencies at its three flagship stores in Paris, Milan and London. Transactions are managed through a sophisticated digital payment system by Berlin-based technology company Lunu.

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