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Apple to Expand Further into Payment Services with Built-in BNPL Option

Retail TouchPoints

At Apple ’s 2022 Worldwide Developers Conference (WWDC), the tech giant unveiled a slew of updates for its impending iOS 16 release, including a new buy now, pay later (BNPL) option that will be incorporated into Apple Wallet. At launch, Apple Pay Later will only be available in the U.S.

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Apple fined $2bn for thwarting rival music streaming service downloads

Inside Retail

The European Commission charged Apple last year with preventing Swedish streaming service Spotify and others from informing users of payment options outside its App Store, following a 2019 complaint by Spotify. A ruling at the Luxembourg-based General Court, Europe’s second-highest, is likely to take several years.

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Payments in 2021: What Lies Ahead After the Digital Boom

Retail TouchPoints

It has been a year of momentous change for the payments industry. For instance, cash usage waned even further this year amongst fears around the pandemic, leading to a coin shortage across the country that had many merchants pointing consumers to digital payments if they lack exact change.

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Unlocking Commerce: The Win-Win of Dynamic Currency Conversion

Retail TouchPoints

One such payment option that has demonstrated its effectiveness in streamlining these transactions is Dynamic Currency Conversion (DCC). DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. As evidenced by the data showing U.S.

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Amazon to Begin Accepting Venmo Payments

Retail TouchPoints

Amazon will begin offering Venmo as a payment option on its website and app, rolling it out to select customers immediately and available to all U.S. Amazon shoppers will be able to add their Venmo account as a payment method for their Amazon account and even set it up as their default payment option. shoppers by Black Friday.

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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

Consumers are only one click away from retailers at all times. While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand.

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Power imbalance: data reveals “woeful” payment times by large retailers

Inside Retail

According to data analysed by ASBFEO of 7,000 big businesses collected by the federal government’s Payment Times Reporting Regulator , only 24 per cent of big businesses in the retail sector are paying its small business customers within 30 days. This was introduced as a mechanism to increase transparency, and improve payment performance.