Inside Retail

MAY 25, 2022

The importance of an easy checkout process and a reassuring returns process are consistent themes dating back to last year’s State of Ecommerce Report. Make sure there are no surprises with your shipping costs. Combining high shipping cost with failing to disclose the cost early in checkout is a recipe for disaster.

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Small Biz Trends

JUNE 29, 2023

The customer service representative emerges as a pivotal figure, often embodying the company’s image. This article details the specifics of crafting a precise and comprehensive customer service representative job description tailored for a small business environment. Processing payments and refunds.

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Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. million applications to start new businesses through September 2021. million applications to start new businesses through September 2021. These can all be categorized as customer service-type chargebacks.

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Inside Retail

APRIL 4, 2024

When Ashley Raymond, Danna Tao, Margy McCallum, and Meagan Doyle teamed up for a class project at The University of Texas at Austin, little did they know they would launch not one but two companies together. According to Verified Market Research , the self-defense products market was valued at around $2.9

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Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re Inflation is driving up shopping prices as we head into the holiday season, a time when many people already feel pressured to go all out on gifts for family and friends,” said Colleen McCreary, consumer financial advocate and Chief People Officer at Credit Karma in an interview with Retail TouchPoints.

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Retail TouchPoints

JANUARY 15, 2021

A closer look at these metrics allows you to revisit your business strategy, sharpen the systems you have in place and increase sales. But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Evaluating 2020 Metrics and Planning for 2021.

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Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. A high level of services unique to each customer, delivered with little or no downtime, is what consumers now expect. Customers don’t just want to buy a product — they want an experience. From Monolith to Microservices.

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Inside Retail

DECEMBER 1, 2022

With Christmas just around the corner, it’s important to stay vigilant as scams and fraud can happen to any business that accepts debit and credit card payments, and can have a significant financial and reputational impact at this time of year. Tools like 3DSecure can help with these additional security processes.

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Retail TouchPoints

FEBRUARY 4, 2021

At the best of times, this presents a vast attack surface for criminals. Before the NotPetya attack rampaged through Europe in 2017, affecting companies including FedEx and shipping giant Maersk, few people would have thought a vulnerability in a piece of accounting software could create such devastation. Adopt a zero trust approach.

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Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Give Back-to-School Shoppers Alternative Payment Options. Streamline Your Checkout Process for Busy Parents and Students.

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Retail TouchPoints

SEPTEMBER 20, 2023

Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. And many retailers, seeking to snag the best staff, have announced competitive hourly wage rates and flexible payment options that offer anytime access to earned pay.

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Retail TouchPoints

SEPTEMBER 8, 2021

It’s not just possible but inevitable that retailers can thrive on Amazon and compete with it at the same time. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. The purchasing power of $79 in 2005 equals about $109.90

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Retail TouchPoints

DECEMBER 19, 2022

All of these retailers succeed by building hype around the launch, priming their loyal customers to place their order as soon as the product or service is released. This scenario has become common in recent years, with individuals getting creative to be first in line to resell at an inflated price. Bots are available to rent.

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Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Ultra-rapid grocery delivery will gain further influence.

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Small Biz Trends

SEPTEMBER 18, 2021

More than 190 countries, 40 industries, and 5,900 categories are at your disposal in 16 translated languages. And one of the best ways it makes these products available to small and medium online retailers like you is by offering drop shipping. Automated processes of payments and order fulfillment.

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Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

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Retail Focus

APRIL 7, 2022

For many SME retailers, the thought of scaling their businesses to enter new markets has many perceived barriers, particularly if you’re managing multiple roles within your business from stock procurement to marketing, quality control and customer services. Simplifying the schemes available.

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Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. However, there are other dynamics at play that will impact seasonal results.

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Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

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Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Retail TouchPoints

JULY 11, 2023

According to Claire O’Donnell, Director of Selling Partner Empowerment, Communities and Trust at Amazon, “most of our independent selling partners are small- and medium-sized businesses” by Gartner’s definition of the term. from Prime Day 2021, while 1P sales increased 6.1% , according to Capitol One Research.

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Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?

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Small Biz Trends

MAY 30, 2022

The list of tablets below will give you an idea of what is available across price ranges, brands, and operating systems. This can be particularly useful at points of sale for payment processing and signatures, for taking photos, or for any task that requires you to be mobile. Also noted is its lightweight at only.76

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Inside Retail

FEBRUARY 22, 2022

The website, Bluethumb Digital, is designed to attract crypto converts and more traditional art collectors alike, with payments accepted via Ether (the native cryptocurrency on the Ethereum blockchain) and credit card. Lowering the barriers to entry. The launch comes amidst growing demand for NFTs. billion, according to TechCrunch.

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Inside Retail

NOVEMBER 29, 2022

It is also exploring new in-store fulfilment options in Australia, and continuing to add new payment methods, which customers have been clamouring for. It wasn’t that long ago, however, when Taking Shape was still relying on manual processes to fulfil online orders in its warehouse. “It Improving the customer experience.

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365 Retail

AUGUST 5, 2021

Harvey Nichols has announced the launch of an innovative new luxury resale service in partnership with Reflaunt. This innovative service provides customers with an effortless way to part with their pre-loved items and in rehoming them with a new owner, not only earns them Harvey Nichols vouchers, but closes the fashion circle.”.

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Retail TouchPoints

MAY 2, 2022

Authentic Brands Group (ABG) has reportedly filed a lawsuit against one-click checkout service Bolt , claiming that the solution provider failed to deliver on promises in a contract related to the implementation of the technology, according to Bloomberg , The Business Journals and other media sources.

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Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. The 2021 Javelin Identity Fraud Study includes findings on identity fraud scam approaches that criminals use on each generation: Baby Boomers. Consumers in every age bracket are in fraudsters’ sights.

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A1 Retail

JULY 2, 2021

By Carly Thomas, Senior Director at Digital River. The global ecommerce market is expected to continue to grow in 2021, illustrating that there is a strong a market for cross-border ecommerce. They also expect to make purchases with their preferred payment method. Compliance is Key. Think Local, Act Global.

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Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Retailers are overly focused on quelling fraud at the expense of building customer relationships — which is their most foundational need for survival, growth and long-term success.

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365 Retail

APRIL 28, 2021

Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab , the leading operations experience platform, reveals.

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Inside Retail

JULY 6, 2021

So, what’s in store for retail in 2021 and beyond? Let’s look at four key forecasts: Continued rise of digital Shift in the role of bricks-and-mortar Increased value of personalised experiences Greater influence of young consumers. Shopping at the edge” will expand. At Salesforce, we call this phenomenon “shopping at the edge”.

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Independent Retailer

SEPTEMBER 2, 2021

Independent Retailer has put together a survival guide to help indie retailers navigate the 2021 holiday season — Black Friday, Cyber Monday, Christmas, and everything in between. shoppers when it comes to which brands consumers will shop with during the 2021 holiday season, followed by price point and quality/selection. In the U.S.,

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Retail TouchPoints

SEPTEMBER 29, 2020

As a result, many retailers must move beyond manual processes to calculate their sales tax obligations. Retailers are faced with the task of creating immersive shopper journeys within their brick-and-mortar stores, while at the same time reassuring skittish consumers that the experience is safe for them.

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Inside Retail

JUNE 29, 2022

Still, it was trailing Lazada in its home country of Singapore, as well as in the Philippines, Malaysia and Thailand – four of the key Southeast Asian markets in which it was operating. Its revenue growth hit 160 per cent in 2020 and 136 per cent in 2021, which translated into an increase in dollar terms from US$835 million to US$5.1

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A1 Retail

JANUARY 19, 2022

Buy now, pay later (BNPL) transactions increased nearly 30 percent during the 2021 holiday period. The data showed that BNPL transactions peaked more than 43 percent in October as shoppers began their 2021 holiday shopping early. Within October 2021, a peak at 99 percent was recorded compared to the same period in 2020.

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Independent Retailer

APRIL 19, 2022

billion worth of products were sold globally during the two-day event in 2021, a staggering 1,144 percent increase on its inception in 2015. The Future of Payment Automation. Streamlining a fragmented payments process will not just save sellers money, but also time and need for higher headcounts, as well.

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