Retail TouchPoints

SEPTEMBER 20, 2023

Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. Toward Pay Increases Photo courtesy Amazon Amazon has opened more than 50 new fulfillment centers, delivery stations and same-day delivery sites in the U.S. Amazon: 250,000 + $1.3B

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Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

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Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Those grocery retailers that listen, and move proactively, could have a very good 2021.

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Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S.

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Retail TouchPoints

JANUARY 19, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. “We’ve cooperated fully, and the government’s allegations don’t reflect the reality of safety at our sites. .

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Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. economy has never been shut down like this in my lifetime,” said Hilding Anderson, Head of Strategy, Retail, North America at Publicis Sapient in an interview with Retail TouchPoints.

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Retail TouchPoints

MARCH 24, 2022

5 spot in 2021 to 13 th this year. Discount and value retailers Schwarz Group (with its Lidl and Kaufland banners), Aldi and Costco also remained in the Top 10 this year, as did international supermarket operators Carrefour and Ahold Delhaize and furniture giant IKEA. Walmart and Amazon have retained their No.

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Fulfillment Department Stores Supermarket Returns 278

Retail TouchPoints

FEBRUARY 24, 2021

While physical stores have spent much of the year closed, the pandemic period has driven innovation and fueled a huge acceleration in what were just emerging trends at the start of last year. Local store formats should be a focus for future growth to meet specific local market needs. The Store as a Set. Local Retail.

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Consumer Fulfillment Location Shopping 162

365 Retail

SEPTEMBER 23, 2021

Reimagining the role of the store as an online fulfilment channel will become an increasing priority for retailers in their post-pandemic recovery, the latest IDC White Paper, sponsored by Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , has revealed.

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Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Retail ‘winners’ were already doing this at much higher levels than others, even before COVID,” said Buzek. of all in-store sales and the GDP of Canada.

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Retail TouchPoints

AUGUST 7, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued another citation to Amazon for exposing its workers to ergonomic hazards and failing to provide proper medical care, this time at its fulfillment center in Logan Township, N.J. Aurora and Colorado Springs, Colo.; Nampa, Idaho; Waukegan, Ill.;

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Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Looking for even more data and insights to power your approach?

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Retail TouchPoints

DECEMBER 22, 2021

A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG). Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère.

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Retail TouchPoints

JULY 1, 2022

Back in 2016, Ron Johnson was asked in a fireside chat at Shoptalk about the biggest mistake he had ever made. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity.

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Retail TouchPoints

SEPTEMBER 12, 2022

The deal will give Tuesday Morning access to REV’s fulfillment network, infrastructure, systems and technology and ecommerce capabilities. The last bankruptcy resulted in the closure of approximately 230 of its 687 stores.

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A1 Retail

SEPTEMBER 27, 2021

Registration is now open for IRX (InternetRetailing Expo) & eDX taking place on 13 & 14 October 2021 at the NEC, Birmingham. These topics are explored through a series of interactive workshops and a comprehensive conference with sessions from senior experts at Gymshark, DPD, Grenade and more. Register – for free – here.

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Payment Services ATS Customer Experience Fulfillment 80

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Retail TouchPoints

MAY 20, 2021

The pay boost, taking effect June 6, 2021, will impact 8,000 part-time and full-time employees, approximately 90% of Under Armour’s store and fulfillment center workforce. The 3,000 open jobs, some of which are seasonal, include sales and stock positions as well as store managers, and the $15 minimum will apply to all of them.

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Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. Chairman and CEO Rodney McMullen started the meeting by acknowledging two tragic events that had shaken the company in recent weeks — a shooting at a Roundy’s distribution center in Oconomowoc, Wis.

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Supermarket Fulfillment Returns Planning 227

Retail TouchPoints

AUGUST 13, 2021

The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace. Hudson’s Bay is actually the third retail banner HBC has divided in 2021 — both Saks Fifth Avenue and Saks OFF 5TH underwent a similar separation process. Wayne Drummond will lead Hudson‘s Bay as President.

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Retail TouchPoints

DECEMBER 23, 2020

The transaction is expected to close in the second half of 2021. Additionally, the retailer will start honoring The Great American Outdoors Group’s “Low Price Guarantee,” which ensures the retailer will match or beat any qualified competing offers in-store or online.

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Retail TouchPoints

MARCH 3, 2021

“With all these options to generate profitable growth, we’re in a position to play offense and lean into the opportunity to build on last year’s momentum,” said Michael Fiddelke, EVP and CFO at Target during the call. “As We remain extremely bullish on our college sites,” said John Mulligan, EVP and COO at Target during the call.

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Retail TouchPoints

AUGUST 10, 2021

At Chicago’s McCormick Place, Aug. Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. These are just a sampling of the sessions that fill the retailX 2021 agenda.

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Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re Inflation is driving up shopping prices as we head into the holiday season, a time when many people already feel pressured to go all out on gifts for family and friends,” said Colleen McCreary, consumer financial advocate and Chief People Officer at Credit Karma in an interview with Retail TouchPoints.

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Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. That will go to the expertise and additional capabilities that these employees will need to have, or learn, and become skilled at. ”.

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Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. 31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year.

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Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

NOVEMBER 12, 2021

Dollar General is the latest retailer to dive into delivery, partnering with DoorDash to offer same-day service from more than 9,000 stores — and with plans to expand to more than 10,000 locations by December 2021. The two companies first partnered for a 600 -store pilot program in summer 2021.

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Location Planning Consumer Shopping 289

Retail TouchPoints

SEPTEMBER 29, 2020

Leverage Digital Tech for Touchless Store Experiences. Retailers are faced with the task of creating immersive shopper journeys within their brick-and-mortar stores, while at the same time reassuring skittish consumers that the experience is safe for them. Market at Samsung Electronics America Display Division. “We

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Payment Services Fulfillment Location Shipping 269

Retail TouchPoints

JULY 27, 2020

curbside pickup, turning entire stores into fulfillment centers) has left many retailers unprepared for this now new-normal, and has exposed their slow speed towards digital transformation. Retail employees at all levels have been hit hard. Several themes emerged, including: Retail in the U.S. Yes, some technologies (e.g.

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Returns Fulfillment Checkout Marketing 200

Retail TouchPoints

JANUARY 12, 2022

The off-price chain plans to open approximately 50 net new stores this year, and ramp up the pace of expansion to about 80 stores per year thereafter. The retailer unveiled its plans at a recent investor meeting and said it will target “under-penetrated geographies” for the new locations, in particular rural and small-town markets.

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Retail TouchPoints

NOVEMBER 9, 2021

experience with a strong focus on advancement opportunities, culture and engagement,” said Danielle Kirgan, Chief Transformation and Human Resources Officer at Macy’s in a statement.

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Retail TouchPoints

JUNE 7, 2022

Martin Brok, CEO and President of Sephora , is reportedly leaving the company at the end of June after a tenure of less than two years. Prior to that position Brok spent more than eight years at Nike , eventually serving as its VP, Global Product and Merchandising Operations and Analytics.

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Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS?

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Fulfillment Payment Services Inventory Management Shipping 41

Mass Relators

MARCH 31, 2024

. — Dollar General has promoted 18 executives to new roles at the company. In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. Prior to joining DG, she served in several leadership roles at YUM!

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Promotions Merchant Services Planning Beauty and Health 52

Retail TouchPoints

JUNE 10, 2020

during Q1 2021 following temporarily closures of its North American stores due to COVID-19, Signet Jewelers is accelerating its “Path to Brilliance” strategy, designed to expand e-Commerce and “optimize its store base,” which is entering its third year. Of the more than 1,100 stores that have reopened, more than three-quarters.

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Jewelry Fulfillment Advertising Location 149

Retail TouchPoints

OCTOBER 6, 2022

Amazon’s operations employees are paid, on average, approximately $19 per hour based on position and location. The company also is offering a signing bonus of $1,000 to $3,000 at select locations, and has touted the fact that these seasonal roles are often “the start of a long-term career inside or outside the company.”.

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Promotions Shipping Planning Location 270

Retail TouchPoints

APRIL 19, 2023

Since launching its first non-food partnership in 2020 and the introduction of its dedicated Kids and Baby category in 2021, Uber’s grocery, retail and new verticals business has grown to more than 100,000 merchant partners.

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Accessories Planning Consumer Shopping 251