Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. In fact, Walmart has worked with Gatik for autonomous deliveries from distribution centers to stores in Bentonville, Ark.

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Marketing Fulfillment Location Shopping 238

Retail TouchPoints

SEPTEMBER 20, 2023

Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. Toward Pay Increases Photo courtesy Amazon Amazon has opened more than 50 new fulfillment centers, delivery stations and same-day delivery sites in the U.S. Amazon: 250,000 + $1.3B Macy’s, Inc.:

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Planning Fulfillment Payment Services Location 240

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S.

Fulfillment 256

Fulfillment Wholesale Accounting Consumer 256

365 Retail

SEPTEMBER 23, 2021

Reimagining the role of the store as an online fulfilment channel will become an increasing priority for retailers in their post-pandemic recovery, the latest IDC White Paper, sponsored by Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , has revealed.

Fulfillment 52

Fulfillment Store Layout Shipping Consumer 52

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. There will be demand.

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Apparel Returns Department Stores Fulfillment 229

Retail TouchPoints

FEBRUARY 24, 2021

Stores no longer need people that just sell, they will perform multiple roles; fulfilling click-and-collect orders, performing livestreaming demonstrations or giving an onboarding tutorial to a customer at their home. The Store as a Set. Download a copy of the full report, “Retail Insights 2021” here.

Consumer 162

Consumer Fulfillment Location Shopping 162

Retail TouchPoints

MARCH 24, 2022

5 spot in 2021 to 13 th this year. Discount and value retailers Schwarz Group (with its Lidl and Kaufland banners), Aldi and Costco also remained in the Top 10 this year, as did international supermarket operators Carrefour and Ahold Delhaize and furniture giant IKEA. Walmart and Amazon have retained their No.

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Fulfillment Department Stores Supermarket Returns 263

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

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Store Operations Customer Experience Location ATS 311

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Retailers had wanted to do this before as a way to save on labor costs.”.

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Payment Services Checkout Fulfillment Kiosk 337

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Looking for even more data and insights to power your approach?

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Employee Engagement Store Operations Consumer Management 263

Retail TouchPoints

AUGUST 7, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued another citation to Amazon for exposing its workers to ergonomic hazards and failing to provide proper medical care, this time at its fulfillment center in Logan Township, N.J.

Fulfillment 211

Fulfillment Location ATS Store Operations 211

Retail TouchPoints

SEPTEMBER 12, 2022

The deal will give Tuesday Morning access to REV’s fulfillment network, infrastructure, systems and technology and ecommerce capabilities. The holding company’s pace of acquisitions slowed after the initial wave of bankruptcies caused by COVID, but it acquired UK-based luxury brand Ralph & Russo Limited in July 2021.

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Finance Fulfillment Planning Store Operations 245

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

MAY 20, 2021

The pay boost, taking effect June 6, 2021, will impact 8,000 part-time and full-time employees, approximately 90% of Under Armour’s store and fulfillment center workforce. Under Armour is the latest retailer to increase its minimum hourly pay, from $10 to $15 ( $15.25 and Canada with an average starting pay of $17 per hour.

Fulfillment 149

Fulfillment Planning Management Store Operations 149

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.

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Store Operations Planning Location Customer Experience 298

Retail TouchPoints

AUGUST 13, 2021

The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace. Hudson’s Bay is actually the third retail banner HBC has divided in 2021 — both Saks Fifth Avenue and Saks OFF 5TH underwent a similar separation process. Wayne Drummond will lead Hudson‘s Bay as President.

Customer Experience 298

Customer Experience Fulfillment Returns Marketing 298

Retail TouchPoints

DECEMBER 23, 2020

The transaction is expected to close in the second half of 2021. Additionally, the retailer will start honoring The Great American Outdoors Group’s “Low Price Guarantee,” which ensures the retailer will match or beat any qualified competing offers in-store or online.

Outdoor 263

Outdoor Shopping Fulfillment Store Operations 263

Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. with BNPL orders in 2021 up 44% compared to 2019 and 3% over 2020, according to the Adobe Digital Economy Index. “In

Consumer 260

Consumer Merchant Services Payment Services Drop-Shipping 260

Retail TouchPoints

AUGUST 10, 2021

Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. These are just a sampling of the sessions that fill the retailX 2021 agenda. At Chicago’s McCormick Place, Aug.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. Leadership pointed to two core areas for driving that growth: the fresh food segment and digital, which was described as “a growth engine” for the supermarket retailer, one of the nation’s biggest. .

Supermarket 213

Supermarket Fulfillment Returns Planning 213

Retail TouchPoints

JULY 27, 2020

curbside pickup, turning entire stores into fulfillment centers) has left many retailers unprepared for this now new-normal, and has exposed their slow speed towards digital transformation. Smart retailers like Nordstrom are shifting sales associates to fulfillment roles for curbside or online orders.

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Returns Fulfillment Checkout Marketing 197

Retail TouchPoints

MARCH 3, 2021

Target is planning to open 30 to 40 new small-format stores each year, with an emphasis on locations near college campuses and in cities such as New York, Los Angeles and Portland. The retailer plans to open on-campus college stores with the University of Georgia and the University of Michigan later in 2021. “We

Fulfillment 190

Fulfillment Planning Shopping Location 190

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. 31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. The second-highest selection was virtual appointments with salespeople/stylists, at 34%.

Home Furnishings 293

Home Furnishings Shipping Fulfillment Consumer 293

Retail TouchPoints

JULY 1, 2022

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.). Enjoy’s stock has steadily declined since its NASDAQ debut, from a high of $11 to $0.21

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Telecommunications Finance Store Operations Consumer 300

Retail TouchPoints

SEPTEMBER 29, 2020

You can encourage initial purchases and repeat business by fulfilling quickly, responding thoughtfully and promptly to inquiries and reviews and by maintaining a competitive pricing structure.”. Look at your peak times and work with fulfillment centers to determine what should go to the stores and what should go to the fulfillment centers.

Payment Services 259

Payment Services Fulfillment Location Shipping 259

Retail TouchPoints

JANUARY 12, 2022

Big Lots also plans to accelerate its direct fulfillment program with suppliers in order to expand its assortment, hinting at a potential third-party marketplace play. At the investor meeting, Big Lots also provided an update on results for Q4 of fiscal 2021.

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Planning Checkout Finance Returns 182

Retail TouchPoints

NOVEMBER 12, 2021

Dollar General is the latest retailer to dive into delivery, partnering with DoorDash to offer same-day service from more than 9,000 stores — and with plans to expand to more than 10,000 locations by December 2021. The two companies first partnered for a 600 -store pilot program in summer 2021.

Location 274

Location Planning Consumer Shopping 274

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Retail TouchPoints

NOVEMBER 9, 2021

Following are some of the most notable milestones on the road to higher wages: In June 2020 , Target implemented a $15 minimum wage; In January 2021 , Wayfair boosted its minimum wage to $15 per hour for all U.S.

Planning 286

Planning Marketing Store Operations ATS 286

Retail TouchPoints

SEPTEMBER 23, 2022

Target will add as many as 100,000 seasonal associates to its workforce this holiday season, approximately the same number as in 2021. That figure also is significantly lower than the 150,000 workers Walmart planned to hire for the 2021 holiday season. Target’s target is 2.5X Target’s target is 2.5X 6 all the way through Dec.

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Planning Shopping Store Operations Fulfillment 215

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. She also led NMG’s supply chain transformation strategy to modernize its omnichannel distribution and fulfillment network.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Retail TouchPoints

JUNE 10, 2020

during Q1 2021 following temporarily closures of its North American stores due to COVID-19, Signet Jewelers is accelerating its “Path to Brilliance” strategy, designed to expand e-Commerce and “optimize its store base,” which is entering its third year. Signet now operates approximately 3,200 stores.

Jewelry 149

Jewelry Fulfillment Advertising Location 149

Retail TouchPoints

NOVEMBER 4, 2022

DoorDash has been expanding its reach in the delivery space over the past two years, striking deals with some of the country’s largest retailers: In March 2021, Rite Aid partnered with DoorDash for same-day delivery across 2,100 stores; Dollar General began using DoorDash for same-day deliveries across more than 9,000 locations in November 2021; and (..)

Wholesale 190

Wholesale Location Store Operations Customer Experience 190

Retail TouchPoints

JUNE 7, 2022

During Brok’s tenure, Sephora has deployed new technology and services as well as expanding its partnership with Kohl’s : Sephora launched same-day delivery in partnership with Delivery Solutions in November 2021; In February 2022 , Kohl’s and Sephora revealed plans to add 400 Sephora shop-in-shops to reach their goal of 850 locations by 2023; and (..)

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Planning Location Shopping Point of Sale 312

A1 Retail

SEPTEMBER 27, 2021

Registration is now open for IRX (InternetRetailing Expo) & eDX taking place on 13 & 14 October 2021 at the NEC, Birmingham. IRX (InternetRetailing Expo) & eDX takes place on 13 & 14 October 2021 at the NEC, Birmingham. Register – for free – here. www.internetretailingexpo.com.

Payment Services 80

Payment Services ATS Customer Experience Fulfillment 80

Retail TouchPoints

OCTOBER 6, 2022

Target also is maintaining its 2021 holiday hiring levels, with plans to again bring on 100,000 seasonal workers. In contrast, Walmart has cut back significantly on its holiday hiring, with plans to add just 40,000 seasonal workers to its payroll this year, significantly less than the 150,000 workers it planned to hire in 2021.

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Promotions Shipping Planning Location 260