Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. Our go-forward strategy builds on these strengths to drive share growth, increase profitability across digital, and deliver strong and sustainable total shareholder returns.”. on March 22.

Supermarket 211

Supermarket Fulfillment Returns Planning 211

Retail TouchPoints

AUGUST 13, 2021

The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace. Hudson’s Bay is actually the third retail banner HBC has divided in 2021 — both Saks Fifth Avenue and Saks OFF 5TH underwent a similar separation process.

Customer Experience 298

Customer Experience Fulfillment Returns Marketing 298

Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Stores in Napa and Petaluma, Calif. Customers using these bins through Oct. Customers using these bins through Oct. Starbucks also is planning to bring reusability to the drive-thru.

Returns 187

Returns Payment Services Point of Sale Location 187

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

FEBRUARY 5, 2021

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions. Next Steps.

Payment Services 173

Payment Services Returns Specialty Retailers Promotions 173

Retail TouchPoints

MARCH 5, 2024

Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

OCTOBER 6, 2022

“Whether someone is looking for some extra money for a few months or a long-term career, the holidays are a great time for people to join Amazon, and many of our seasonal employees return year after year or transition into full-time roles,” said John Felton, SVP of Worldwide Operations at Amazon in a statement.

Promotions 258

Promotions Shipping Planning Location 258

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS? How does BOPIS work?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” And 2021 was itself a record year for foot traffic. It’s also why retailers are spending billions on new store openings, up 13% versus 2021.

Checkout 295

Checkout Location Shopping Consumer 295

Retail TouchPoints

MAY 4, 2021

As such, look for ways to reinvent shopping experiences — perhaps a no-lane, no-touch checkout option; refill stations to replenish commonly used goods such as shampoo or cleaning spray (sustainability sells, after all, to the tune of $150 billion by 2021 ); or omnichannel experiences that blur the digital and physical realms. Are returns up?

Planning 272

Planning Checkout Shopping Consumer 272

Inside Retail

FEBRUARY 27, 2023

However, over the 12-month period from November 2021 to November 2022, online purchases were down 3.8 per cent due to lockdown-driven spending in 2021. Engaging experiences that attract customers to the website or the store will only go so far.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. Want the latest thinking on how brick-and-mortar stores can be reconfigured for a post-pandemic environment? 16 and 17, has been designed to provide practical answers to the most pressing questions on retailers’ minds today. 17 from 1:20 to 2:10 p.m.

Merchant Services 291

Merchant Services Payment Services Consumer Beauty and Health 291

Mass Relators

SEPTEMBER 12, 2022

billion in 2021, according to Digital Commerce 360. Overall in 2021, consumers spent $870.78 As we have all experienced, this growth has subsided from its peak numbers, but by no means has it returned to normal levels — i.e., pre-COVID levels. Consumers flocked online for essential purchases, adding $102.08 merchants, up 14.2%

Grocer 52

Grocer Merchant Services Fulfillment Supermarket 52

Retail TouchPoints

NOVEMBER 3, 2020

As moderators of the live roundtable titled Designing Stores That Delight Shoppers With Technology , Joé Lloyd of AVIXA and Beth Warren of CRI had the chance to dive in with an engaged group of retail executives from across the globe, to discuss some of the innovative technologies and strategies that are keeping customers coming inside.

Clienteling 190

Clienteling Returns Consumer Location 190

Retail TouchPoints

AUGUST 5, 2020

The reaction in New Zealand was to shut the country down immediately and to prohibit any foreign national in the country until 2021. In South Korea, the situation with COVID-19 is under control and life is returning back to normal. Germany: Germans are returning to work on a staggered schedule to help maintain social distancing.

Supermarket 256

Supermarket Returns Shopping Department Stores 256

Retail TouchPoints

FEBRUARY 3, 2021

With COVID-19 infection rates hitting and even exceeding their previous peaks, it is likely we’ll see the return of stricter quarantine orders and accompanying business restrictions on in-store activity. As we look ahead into 2021, it is apparent that we are far from being out of the woods with COVID-19.

Advertising 244

Advertising Marketing Spend Consumer Shopping 244

Retail TouchPoints

FEBRUARY 11, 2021

Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. Shoppers will return to some degree after the pandemic, but malls need to reinvent themselves. In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. In Q4 2021, it processed 70% of online orders through its stores. It transformed [the business].”.

Fulfillment 282

Fulfillment Shipping Inventory Management Location 282

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns.

Returns 279

Returns Merchant Services Drop-Shipping Consumer 279

Retail Next

JULY 21, 2021

They’re enforcing extra health and safety regulations, executing new processes like curbside pickup and adjusting to the role of omnichannel as many stores become temporary fulfillment centers for online orders. in 2021, and several big names like Google and Glossier are even opening new flagship stores!

Customer Experience 40

Customer Experience Fulfillment Returns Consumer 40

Retail TouchPoints

DECEMBER 8, 2022

billion in 2021, up from a mere $291 million the year before. The true innovation in the NA space is creating a sense of familiarity for the consumer, like going to their local wine and liquor store. Store-Based Fulfillment Keeps Costs in Check. Sales of these products reached $3.1 and high-end partnerships.

Fulfillment 253

Fulfillment Customer Experience Marketing Consumer 253

Retail TouchPoints

SEPTEMBER 22, 2022

Unfortunately, the facts indicate Kohl’s lacks the right leadership for the exceedingly challenging period ahead — one that will require the Company to reverse high-single-digit sales declines, contain capital expenditures and operating expenses, and immediately optimize fulfillment, marketing and merchandising.”.

Operating Expenses 240

Operating Expenses Fulfillment Management Accounting 240

Retail TouchPoints

JANUARY 4, 2024

Starbucks will now fill customers’ own clean cups with their favorite drink, whether they’re ordering in-store, via mobile or at a drive-thru. In a Starbucks location, customers can tell the barista that they’ve brought their own cup, or if they’re staying in the café they can request a reusable ceramic or glass cup at most stores.

Location 149

Location Returns Planning Management 149

Retalon

SEPTEMBER 23, 2021

Small but sophisticated, they source products globally and fulfill orders directly to customers. Non-store retailing examples: distance selling. Optimize fulfillment and returns to lower logistics costs. Product fulfillment also must meet customers where they are — even in your stores.

Fulfillment 41

Fulfillment Consumer Location Store Operations 41

Retail TouchPoints

AUGUST 14, 2020

the former New York City flagship will become a drop-off site for returning items. On March 27, Rent the Runway laid off its entire retail staff during a Zoom call, offering no assurance that the jobs would return, according to a report in The Verge. “We We have no visibility into when or if we will be able to reopen our stores.

Apparel 191

Apparel Returns Finance Accessories 191