Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay.

Customer Experience 298

Customer Experience Fulfillment Returns Marketing 298

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. ’ ” said Anderson. There will be demand.

Apparel 231

Apparel Returns Department Stores Fulfillment 231

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Retailers had wanted to do this before as a way to save on labor costs.”.

Payment Services 342

Payment Services Checkout Fulfillment Kiosk 342

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Looking for even more data and insights to power your approach?

Employee Engagement 267

Employee Engagement Store Operations Consumer Management 267

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.

Store Operations 298

Store Operations Planning Location Customer Experience 298

Retail TouchPoints

AUGUST 10, 2021

Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. These are just a sampling of the sessions that fill the retailX 2021 agenda. We hope to see you there!

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. The second-highest selection was virtual appointments with salespeople/stylists, at 34%.

Home Furnishings 297

Home Furnishings Shipping Fulfillment Consumer 297

Retail TouchPoints

MAY 5, 2022

The Home Depot has introduced Home Depot Ventures, a $150 million venture capital fund designed for early-stage companies aiming to improve the customer experience and shape the future of home improvement.

Customer Experience 259

Customer Experience Management Store Operations ATS 259

Retail TouchPoints

JULY 27, 2020

curbside pickup, turning entire stores into fulfillment centers) has left many retailers unprepared for this now new-normal, and has exposed their slow speed towards digital transformation. Smart retailers like Nordstrom are shifting sales associates to fulfillment roles for curbside or online orders.

Returns 198

Returns Fulfillment Checkout Marketing 198

Retail TouchPoints

OCTOBER 1, 2022

and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. However, demand for multiple fulfillment options isn’t the only way cannabis sales are beginning to reflect the rest of retail. We also have an unmatched consumer experience in the store so that folks will select us.”.

Customer Experience 308

Customer Experience Consumer Promotions Planning 308

A1 Retail

SEPTEMBER 27, 2021

Registration is now open for IRX (InternetRetailing Expo) & eDX taking place on 13 & 14 October 2021 at the NEC, Birmingham. IRX (InternetRetailing Expo) & eDX takes place on 13 & 14 October 2021 at the NEC, Birmingham. Register – for free – here. www.internetretailingexpo.com.

Payment Services 80

Payment Services ATS Customer Experience Fulfillment 80

Retail TouchPoints

SEPTEMBER 29, 2020

You can encourage initial purchases and repeat business by fulfilling quickly, responding thoughtfully and promptly to inquiries and reviews and by maintaining a competitive pricing structure.”. Look at your peak times and work with fulfillment centers to determine what should go to the stores and what should go to the fulfillment centers.

Payment Services 263

Payment Services Fulfillment Location Shipping 263

Retail TouchPoints

NOVEMBER 9, 2021

Following are some of the most notable milestones on the road to higher wages: In June 2020 , Target implemented a $15 minimum wage; In January 2021 , Wayfair boosted its minimum wage to $15 per hour for all U.S.

Planning 289

Planning Marketing Store Operations ATS 289

Inside Retail

FEBRUARY 27, 2023

However, over the 12-month period from November 2021 to November 2022, online purchases were down 3.8 per cent due to lockdown-driven spending in 2021. Success requires organisation-wide agility and focus Delivering great customer experiences across the entire buying journey is challenging.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

NOVEMBER 4, 2022

DoorDash has been expanding its reach in the delivery space over the past two years, striking deals with some of the country’s largest retailers: In March 2021, Rite Aid partnered with DoorDash for same-day delivery across 2,100 stores; Dollar General began using DoorDash for same-day deliveries across more than 9,000 locations in November 2021; and (..)

Wholesale 191

Wholesale Location Store Operations Customer Experience 191

Retail TouchPoints

APRIL 19, 2023

Since launching its first non-food partnership in 2020 and the introduction of its dedicated Kids and Baby category in 2021, Uber’s grocery, retail and new verticals business has grown to more than 100,000 merchant partners.

Accessories 241

Accessories Planning Consumer Shopping 241

Retail TouchPoints

AUGUST 29, 2023

Amazon built synthetic data sets to mimic millions of realistic shopping scenarios — including variations in store format, lighting conditions and even crowds of shoppers — to help ensure accuracy in virtually any setting.

Checkout 195

Checkout Payment Services ATS Accounting 195

Retail TouchPoints

JUNE 1, 2022

In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” And 2021 was itself a record year for foot traffic. This drove the 18% sales growth last year in brick-and-mortar stores, while ecommerce sales grew 14%. typically sold near cash registers.

Checkout 297

Checkout Location Shopping Consumer 297

Retail TouchPoints

JULY 27, 2023

Joann announced plans in January 2023 to save up to $200 million per year by lowering supply chain costs, and Chief Customer Officer Chris DiTullio detailed plans to upgrade Joann stores chainwide in an October 2021 interview.

Location 185

Location Planning Store Operations Customer Experience 185

Retail TouchPoints

JANUARY 10, 2023

In December 2022, Staples joined a growing list of brick-and-mortar retailers accepting Amazon returns in their stores, including Kohl’s, Rite Aid, UPS Stores and more than 500 Whole Foods locations.

Returns 249

Returns Drop-Shipping Wholesale Shipping 249

Retail TouchPoints

MARCH 28, 2023

The retailer, a certified B Corporation, began an ambitious five-year plan in 2021 to roll out refill stations in a majority of its stores, with the target of saving 25 tons of plastic annually. The stations are now available in 800 stores worldwide and, after bringing the program to its U.S. footprint.

Shopping 233

Shopping Consumer Planning Marketing 233

Retail TouchPoints

FEBRUARY 5, 2021

Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. Ultimately, planning for holiday season 2021 begins with the recap of holiday season 2020. Gene Bornac is Chief Strategy Officer at enVista.

Payment Services 175

Payment Services Returns Specialty Retailers Promotions 175

Retail TouchPoints

NOVEMBER 17, 2021

Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. In China alone, livestreaming sales were estimated at $66 billion in 2019 and $160 billion in 2020, and are projected to reach $300 billion in 2021, according to Bryan Amaral, Founder and CEO of Clientricity. Look at their lifestyle.

Consumer 302

Consumer Shopping Shipping Planning 302

Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. Want the latest thinking on how brick-and-mortar stores can be reconfigured for a post-pandemic environment? 16 and 17, has been designed to provide practical answers to the most pressing questions on retailers’ minds today. 17 from 1:20 to 2:10 p.m.

Merchant Services 298

Merchant Services Payment Services Consumer Beauty and Health 298

Retail TouchPoints

MAY 4, 2021

As such, look for ways to reinvent shopping experiences — perhaps a no-lane, no-touch checkout option; refill stations to replenish commonly used goods such as shampoo or cleaning spray (sustainability sells, after all, to the tune of $150 billion by 2021 ); or omnichannel experiences that blur the digital and physical realms.

Planning 279

Planning Checkout Shopping Consumer 279

Retail TouchPoints

MARCH 5, 2024

Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

AUGUST 14, 2023

Customers using these bins through Oct. Since 2021, Starbucks has been testing the 100% reusables model in multiple markets, including Arizona, Colorado and at the SODO 8 store inside the retailer’s Seattle headquarters, as well as globally in Japan, Singapore, London and South Korea.

Returns 194

Returns Payment Services Point of Sale Location 194

Retail TouchPoints

FEBRUARY 10, 2022

The episode was shot in early 2021 and aired on Jan. This was a way for me to learn about how we could make the business better for our internal customers, our associates, as well as our external customers. Studio Lambert ©2021 CBS Broadcasting, Inc. Studio Lambert ©2021 CBS Broadcasting, Inc.

Inventory Management 303

Inventory Management Beauty and Health Management Planning 303

Retail TouchPoints

MAY 12, 2021

When the pandemic took hold, Seattle-area Town & Country Markets (T&C) went to work ensuring their customers still felt safe and well-cared-for. As 2020 came to a close, the company wanted to confirm that the changes made (and those being planned) set them up for success in 2021 and beyond. The Research. What We Learned.

Shopping 219

Shopping Checkout Location Planning 219

Retail TouchPoints

JANUARY 19, 2021

Employee and customer safety will remain a top priority in 2021 as the trends that worked well in the 2020 holiday shopping season — such as contactless technology and BOPIS options — continue to be widely adopted. social distancing, occupancy limits, etc.)

Management 167

Management Customer Experience Shopping Consumer 167

Retail TouchPoints

NOVEMBER 3, 2020

As moderators of the live roundtable titled Designing Stores That Delight Shoppers With Technology , Joé Lloyd of AVIXA and Beth Warren of CRI had the chance to dive in with an engaged group of retail executives from across the globe, to discuss some of the innovative technologies and strategies that are keeping customers coming inside.

Clienteling 191

Clienteling Returns Consumer Location 191

Retail TouchPoints

FEBRUARY 11, 2021

Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants. Here’s to a safe, healthy, prosperous 2021. Send us your picks.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

FEBRUARY 3, 2021

As we look ahead into 2021, it is apparent that we are far from being out of the woods with COVID-19. This combination of record-high online engagement with lower internet advertising costs has meant that we are seeing some amazing digital campaign performance, and that’s expected to continue through the end of the year and beyond. .

Advertising 245

Advertising Marketing Spend Consumer Shopping 245

Retail Next

JULY 21, 2021

However, despite the huge amount of data available and highly advanced tools being used to make sense of it, very often the tools don’t integrate with each other and so are inefficient at saving time and adding real value to the customer experience. Store teams have a lot less time. The 3 biggest challenges for retailers.

Customer Experience 40

Customer Experience Fulfillment Returns Consumer 40

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. In Q4 2021, it processed 70% of online orders through its stores.

Fulfillment 288

Fulfillment Shipping Inventory Management Location 288

Retail TouchPoints

AUGUST 5, 2020

The reaction in New Zealand was to shut the country down immediately and to prohibit any foreign national in the country until 2021. But for the most part, things are back to normal. In an island country of six million people, you can do that. The results are in and this worked very well. There is a turn inward in New Zealand.

Supermarket 260

Supermarket Returns Shopping Department Stores 260