Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. Those grocery retailers that listen, and move proactively, could have a very good 2021. Bill Beyea is Senior Manager, Promotion Intelligence Advisory Services for Inmar Intelligence.

Promotions 276

Promotions Shopping Consumer Fulfillment 276

Retail TouchPoints

JANUARY 7, 2021

Macy’s will close an additional 45 stores by mid-2021 as part of its previously announced plan to shutter 125 locations by 2023. Liquidation sales have already started at some of the stores, while the rest are scheduled to start later in January.

Planning 208

Planning Location ATS Store Operations 208

Retail TouchPoints

NOVEMBER 22, 2023

Walmart has introduced parcel stations — essentially mini “post offices” designed to streamline stores’ receiving and delivering of orders — and will have them operating in more than 40 stores by the end of 2023. and scaling up its plans for drone deliveries by partnering with Google parent company Alphabet.

Fulfillment 229

Fulfillment Store Operations Customer Experience Planning 229

Retail TouchPoints

JULY 22, 2021

In this article, we take a look at the key risks that may be faced by retail businesses in 2021 but also through the next decade. While the pandemic has shed light on the resilience of the retail industry, there are still looming risks for the next decade. The lingering impact of COVID-19. It is safe to state that the world has changed.

Payment Services 305

Payment Services Consumer Customer Experience Accounting 305

Retail TouchPoints

OCTOBER 18, 2023

Former PVH and Gap executive Sarah Clarke has been named Chief Supply Chain Officer, and J.Crew veteran Valerie van Ogtrop will join AEO in the newly created role of EVP of Brand Operations, both effective Oct. Clarke joins AEO from PVH Corporation where she served as Global Chief Supply Chain Officer from 2021.

Finance 246

Finance Accounting Store Operations Planning 246

Retail TouchPoints

DECEMBER 22, 2020

Former Macy’s CEO Terry Lundgren told CNBC that retail store closures could continue into 2021 as disruption persists. More than 11,000 stores have closed in 2020, totaling nearly 150 million square feet of retail space, according to data from real estate firm CoStar Group. Lundgren noted that the U.S.

Planning 170

Planning Store Operations 170

Retail TouchPoints

FEBRUARY 24, 2021

The store can use timed appointments to control the number of people in-store, leading to a more dedicated form of customer service and also a more efficient store operation. The Store as a Set. Stores can be used for livestreaming or as a backdrop for customers’ production of their own content.

Consumer 162

Consumer Fulfillment Location Shopping 162

Retail TouchPoints

MAY 17, 2022

Patel was promoted to CEO in July 2021 as part of the retailer’s turnaround efforts following its emergence from Chapter 11 bankruptcy in an expedited “ one-day reorganization.” He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. .

Store Operations 228

Store Operations Promotions Planning Management 228

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence.

Apparel 229

Apparel Returns Department Stores Fulfillment 229

Retail TouchPoints

FEBRUARY 24, 2021

Accelerating vaccine rollouts combined with pent-up consumer demand will drive 2021 U.S. The projected increases for 2021 will put sales growth rates on a par with 2020’s. Online and other non-store sales, which are included in the total, zoomed higher in 2020, reaching $ 969.4 retail sales to at least $4.33 growth rate.

Accounting 147

Accounting Consumer Store Operations ATS 147

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

Store Operations 311

Store Operations Customer Experience Location ATS 311

Retail TouchPoints

DECEMBER 28, 2023

Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores. Rawlinson joined The Container Store in 2021 with more than 20 years of experience in digital retail.

Customer Experience 252

Customer Experience Promotions Store Operations Marketing 252

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. The children’s specialty apparel retailer currently operates 920 stores as well as an e-Commerce business representing 31% of its revenue.

Location 149

Location Shipping Apparel Returns 149

Retail TouchPoints

NOVEMBER 29, 2022

The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores.

Fulfillment 254

Fulfillment Markdowns Store Operations Customer Experience 254

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.

Store Operations 298

Store Operations Planning Location Customer Experience 298

Retail TouchPoints

MAY 31, 2022

Her other leadership titles there include EVP of Store Operations, President of Catalog Division, Neiman Marcus Direct and President of NM Stores. Intermix is owned by private equity firm Altamont Capital Partners, which acquired the retailer from Gap in 2021.

Customer Experience 250

Customer Experience Store Operations Fashion Planning 250

Retail TouchPoints

DECEMBER 6, 2023

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center.

Accounting 237

Accounting Sporting Goods Store Operations Customer Experience 237

Retail TouchPoints

FEBRUARY 28, 2023

In June 2021, owner HBC decided to separate the Saks Off 5th ecommerce and store operations into two separate businesses, with the digital business being supported by a $200 million investment from Insight Partners. SaksOff5th.com has appointed former Untuckit executive Julie Mares to the newly created role of SVP of Ecommerce.

Customer Experience 215

Customer Experience Store Operations Planning Marketing 215

Retail TouchPoints

OCTOBER 5, 2020

Fast-fashion retailer H& M announced plans to close approximately 250 stores next year as it seeks to step up the pace of its transformation via digital investments, store portfolio optimization and increasingly integrated channels.

Fast Fashion 185

Fast Fashion Fashion Accounting Location 185

Retail TouchPoints

AUGUST 3, 2020

The transaction is expected to close in Q1 2021. According to Reuters , the Canadian convenience store operator Alimentation Couche-Tard and private-equity firm TDR Capital also were vying to buy Speedway. The $21 billion cash price “reflects an attractive EBITDA multiple of 7.1X 7-Eleven Inc.

Store Operations 261

Store Operations Accounting Returns 261

Retail TouchPoints

JULY 1, 2022

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.). Enjoy’s stock has steadily declined since its NASDAQ debut, from a high of $11 to $0.21

Telecommunications 301

Telecommunications Finance Store Operations Consumer 301

Retail TouchPoints

JANUARY 25, 2023

In October 2021 , Starbucks announced plans to raise its minimum wage to $17 per hour by summer 2022, and in November 2021 Macy’s committed to a $15 minimum wage chainwide by May 2022. Target was among the first major retailers to raise its minimum wage to $15, in June 2020.

Planning 307

Planning Store Operations Consumer 307

Retail TouchPoints

OCTOBER 18, 2021

Like many brick-and-mortar retailers, Macy’s online sales grew while physical store operations took a beating last year when the pandemic caused some temporary store closures. A Macy’s ecommerce split would mirror the actions of rival Saks Fifth Avenue , which revealed plans in March 2021 to split off its ecommerce business.

Department Stores 202

Department Stores Store Operations Planning Location 202

Inside Retail

JUNE 2, 2021

H&M country manager Thomas Coellner said in a statement that the decision was made following a global review of sustainable store operations. “At At H&M, we continuously review our store portfolio and assess all rent negotiations in order to future-proof the business.

Fast Fashion 264

Fast Fashion Fashion Store Operations Management 264

Retail TouchPoints

MARCH 12, 2021

Kimbell also will be nominated to stand for election to the company’s board of directors at the 2021 annual stockholders meeting. Additionally, Kecia Steelman, currently Chief Store Operations Officer, will be elevated to the role of COO.

Store Operations 207

Store Operations Planning Marketing ATS 207

Retail TouchPoints

NOVEMBER 18, 2022

This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017. Among those shoppers 67% plan to visit stores, up from 64% in 2021. billion in 2021. year-over-year growth experienced in 2021 but still well above the average annual increase of 4.9%

Shopping 257

Shopping Department Stores Planning Accounting 257

Inside Retail

JUNE 2, 2021

H&M country manager Thomas Coellner said in a statement that the decision was made following a global review of sustainable store operations. “At At H&M, we continuously review our store portfolio and assess all rent negotiations in order to future-proof the business.

Fast Fashion 246

Fast Fashion Store Operations Fashion Management 246

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Looking for even more data and insights to power your approach?

Employee Engagement 264

Employee Engagement Store Operations Consumer Management 264

Retail TouchPoints

MAY 13, 2024

Ironically, in January 2021 , the Human Right Campaign identified both Best Buy and Target (along with 49 other retailers) as among the best places to work in terms of LGBTQ equality.

Apparel 222

Apparel Planning Store Operations Customer Experience 222

Retail TouchPoints

MARCH 9, 2023

Dick’s has been diversifying the formats of its 850 total stores over the past few years, most recently with its February 2023 acquisition of Moosejaw from Walmart. The retailer: Introduced its House of Sport concept store in April 2021; Debuted its Going, Going, Gone! billion , up from $12.3

Location 251

Location Sporting Goods Planning Discount Store 251

Retail TouchPoints

NOVEMBER 12, 2021

Dollar General is the latest retailer to dive into delivery, partnering with DoorDash to offer same-day service from more than 9,000 stores — and with plans to expand to more than 10,000 locations by December 2021. The two companies first partnered for a 600 -store pilot program in summer 2021.

Location 275

Location Planning Consumer Shopping 275

Retail TouchPoints

MARCH 1, 2023

“Innovation is a key operating principle for Hibbett as we continuously look for ways to improve the shopper experience and adapt to ever-changing consumer needs and wants,” said Ben Knighten, SVP of Store Operations for Hibbett in a statement. “We

Returns 254

Returns ATS Kiosk Customer Experience 254

Retail TouchPoints

OCTOBER 4, 2021

Claire’s is already working to build on this momentum through the launch of its Cdrop subscription box service in September 2021. million in Q2 2021 on revenue of $356 million. As of July 2021, the retailer had 6.5 members accounted for half its sales in the country in the first half of fiscal 2021.

Jewelry 262

Jewelry Accessories Accounting Location 262

Retail TouchPoints

OCTOBER 26, 2022

Target and Apple launched their partnership in February 2021 at an initial 17 stores , gradually expanding the number to 36 in 2021 and reaching 150 today. Each store-in-store concept features Apple-trained Target Tech Consultants and twice the space dedicated to Apple products compared to other Target locations.

Location 244

Location Promotions Shopping ATS 244

Retail TouchPoints

SEPTEMBER 23, 2022

Target will add as many as 100,000 seasonal associates to its workforce this holiday season, approximately the same number as in 2021. That figure also is significantly lower than the 150,000 workers Walmart planned to hire for the 2021 holiday season. Target’s target is 2.5X Target’s target is 2.5X 6 all the way through Dec.

Planning 215

Planning Shopping Store Operations Fulfillment 215

Retail TouchPoints

OCTOBER 20, 2023

The off-price furniture and décor retailer, a subsidiary of The TJX Companies , made a belated ecommerce debut in September 2021 but now has decided to focus its energies on the in-store experience. “We HomeGoods will shut down its ecommerce site on Oct.

Fashion 254

Fashion Shopping ATS Store Operations 254

Retail TouchPoints

NOVEMBER 9, 2021

Following are some of the most notable milestones on the road to higher wages: In June 2020 , Target implemented a $15 minimum wage; In January 2021 , Wayfair boosted its minimum wage to $15 per hour for all U.S.

Planning 286

Planning Marketing Store Operations ATS 286