Retail TouchPoints

MAY 22, 2023

The largest increase took place from 2021 to 2022 when shoplifting complaints increased 44% year-over-year to reach almost 64,000 , many of which were committed by organized theft rings , according to New York State Assemblymember Jenifer Rajkumar in a statement.

Planning 278

Planning Kiosk Management Consumer 278

Retail TouchPoints

MARCH 7, 2023

As part of the retailer’s plans to open 100 locations in 2023, Ross Stores opened 11 Ross Dress for Less and eight dd’s Discounts stores in 13 states during February and March. This is the second year in a row when Ross Stores will grow its footprint by 100 locations while maintaining the same ratio of Ross to dd’s shops.

Planning 243

Planning Apparel Discount Store Department Stores 243

Retail TouchPoints

FEBRUARY 4, 2022

Additionally, the retailer has adopted a “poison pill” shareholder rights plan to prevent hostile takeovers. it’s likely that the plan is an effort to keep the company whole despite pressure from investors such as Engine Capital, which has been pushing Kohl’s to spin off its ecommerce business into a standalone entity.

Planning 283

Planning Finance ATS Store Operations 283

Retail TouchPoints

SEPTEMBER 23, 2022

Target will add as many as 100,000 seasonal associates to its workforce this holiday season, approximately the same number as in 2021. The retailer is hoping the higher starting wage range it announced in February 2022 , $15 to $24 per hour, will streamline its holiday hiring plans despite ongoing labor shortages. 24, 2022.

Planning 205

Planning Shopping Store Operations Fulfillment 205

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. Macy’s had eliminated the COO position, it turns out temporarily, in March 2021. Gennette will work with both Spring and Mitchell until his retirement to ensure a smooth transition.

Planning 234

Planning Home Furnishings Finance Management 234

Retail TouchPoints

APRIL 10, 2023

Bankruptcy Court in Maryland and plans to close all 39 stores in Maryland, Virginia and the District of Columbia. The retailer has been battling declining sales for several years, incurring operating losses of $280,000 and $1.76 million in fiscal years 2020 and 2021, respectively. million , and Timberland , owed $1.4

Planning 183

Planning Accessories Apparel Merchandise Store 183

Retail TouchPoints

MARCH 10, 2022

For fiscal 2021, which ended Jan. billion , up 18% from the $16 billion in sales the previous fiscal year, and increased comp store sales by 13%. “Our continued expansion of both chains also demonstrates our commitment to further building our presence in both existing and newer markets,” McGillis added.

Location 228

Location Planning Discount Store Returns 228

Retail TouchPoints

FEBRUARY 1, 2021

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Others didn’t plan to have them in the works for another one to three years. Suddenly, with physical stores forced to shutter, companies had to turn on a dime to provide these services.

Customer Experience 272

Customer Experience Checkout Consumer Marketing 272

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

MAY 21, 2021

will transition approximately one-third of its most successful Footaction stores to other banners over the rest of 2021 and shutter the remaining locations as their leases expire during the coming two-year period. The retailer, which purchased Footaction in 2004, currently operates a total of 256 Footaction stores in 36 U.S.

Planning 293

Planning Location Consumer Store Operations 293

Retail TouchPoints

FEBRUARY 8, 2023

The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. After announcing its ambitious franchising plans in May 2021, the retailer converted an existing Greensboro, N.C. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

Planning 201

Planning Location Checkout Marketing 201

Retail TouchPoints

DECEMBER 22, 2020

Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. Leaders discussed their plans for the business, including growing its connections with shoppers and improving supply chain capabilities, on a Dec. 18 call with analysts.

Checkout 358

Checkout Planning Consumer Management 358

Retail TouchPoints

NOVEMBER 22, 2023

Walmart has introduced parcel stations — essentially mini “post offices” designed to streamline stores’ receiving and delivering of orders — and will have them operating in more than 40 stores by the end of 2023. and scaling up its plans for drone deliveries by partnering with Google parent company Alphabet.

Fulfillment 218

Fulfillment Store Operations Customer Experience Planning 218

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

FEBRUARY 16, 2021

As a result, it will report Reebok as “discontinued operations” from Q1 2021 onwards. Adidas initially acquired Reebok in 2006 and implemented the “Muscle Up” turnaround plan in 2016. This will enable the company to focus on strengthening the adidas brand in the global sporting goods market.

Planning 182

Planning Sporting Goods Marketing Store Operations 182

Retail TouchPoints

DECEMBER 2, 2021

Dollar General is preparing to embark on a massive expansion as it comes off a strong Q3 2021. The off-price retailer announced plans for 1,050 new store openings, 1,750 store remodels and 100 store relocations; the launch of 1,000 pOpshelf locations by fiscal 2025; and the company’s entrance into Mexico with 10 stores in fiscal 2022.

Planning 256

Planning Location Consumer Marketing 256

Retail TouchPoints

NOVEMBER 24, 2020

Footwear brand UGG has opened its first flagship store, on Fifth Avenue in New York City, the first in a planned fleet of flagship stores that will roll out globally in 2021 and beyond. The multi-level, 12,842-square-foot store will feature exclusive items and experiences not available at the retailer’s other stores.

Planning 225

Planning Promotions Shopping ATS 225

Retail TouchPoints

DECEMBER 10, 2020

Shopko Optical has partnered with SiteSeer Technologies to harness its suite of analytic tools, with plans to use them for site selection during an upcoming brick-and-mortar expansion phase.

Planning 208

Planning Location Store Operations ATS 208

Retail TouchPoints

JULY 21, 2020

store, and it plans to open 70 more brick-and-mortar locations in 2020. Four of those new stores will be in the greater Phoenix area, representing a new market for Aldi , as well as its first locations in Arizona. The new DC also will support Aldi stores in southern Alabama and the Florida Panhandle. in a statement.

Location 213

Location Planning Supermarket Marketing 213

Retail TouchPoints

OCTOBER 27, 2021

Ulta Beauty plans to maintain its growth with 50 new store openings each year, enhanced last mile options and investments in media and AI, including the launch of an in-house retail media network. The retailer is putting global expansion plans on hold as it focuses on its home country.

Planning 221

Planning Consumer Location Marketing 221

Retail TouchPoints

OCTOBER 18, 2023

Former PVH and Gap executive Sarah Clarke has been named Chief Supply Chain Officer, and J.Crew veteran Valerie van Ogtrop will join AEO in the newly created role of EVP of Brand Operations, both effective Oct. Clarke joins AEO from PVH Corporation where she served as Global Chief Supply Chain Officer from 2021.

Finance 235

Finance Accounting Store Operations Planning 235

Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. Those grocery retailers that listen, and move proactively, could have a very good 2021. Bill Beyea is Senior Manager, Promotion Intelligence Advisory Services for Inmar Intelligence.

Promotions 272

Promotions Shopping Consumer Fulfillment 272

Retail TouchPoints

JANUARY 22, 2021

Shares of American Eagle Outfitters (AEO) were up today following the retailer’s 2021 investor meeting, where the company outlined plans to close at least 200 largely mall-based American Eagle locations while at the same time expanding its Aerie brand. The company has set a revenue target of $5.5

Planning 187

Planning Checkout Apparel Location 187

Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

Location 147

Location Payment Services Planning Store Operations 147

Retail TouchPoints

JANUARY 19, 2023

Over the last several months we’ve demonstrated the extent to which we work every day to mitigate risk and protect our people, and our publicly available data show we’ve reduced injury rates nearly 15% between 2019 and 2021. What’s more, the vast majority of our employees tell us they feel our workplace is safe. “We

Planning 258

Planning ATS Shipping Location 258

Retail TouchPoints

MARCH 3, 2021

An auction is scheduled for April 21, 2021, with the sale set to be approved on April 30, 2021. Looking forward, Kruczynski said he expects ecommerce to remain key for the company thanks to new offerings implemented last year, including curbside pickup, expanding custom print offerings and a growing subscription program.

Planning 298

Planning Finance Accounting Location 298

Retail TouchPoints

MAY 17, 2022

Patel was promoted to CEO in July 2021 as part of the retailer’s turnaround efforts following its emergence from Chapter 11 bankruptcy in an expedited “ one-day reorganization.” He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. .

Store Operations 218

Store Operations Promotions Planning Management 218

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. Comparable store sales declined 12.7% , even with an 800%. For the three months ended Aug.

Store Operations 296

Store Operations Planning Location Customer Experience 296

Retail TouchPoints

MARCH 11, 2021

The company plans to gain market share and increase currency-neutral sales by an average of 8% to 10% annually between 2021 and 2025, through an aggressive expansion of Adidas’s already booming DTC business, including ecommerce; digitalization of its operations and stores; an expanded membership program; and an increased focus on sustainability.

Planning 193

Planning Wholesale Sporting Goods Accounting 193

Retail TouchPoints

MAY 11, 2021

The company will emerge with significantly less debt and continue operating 130 stores, its ecommerce site and the Waste Not Paper by Paper Source wholesale division. Elliott also owns Barnes & Noble , and the firm plans to look for mutually beneficial retail partnerships that leverage complementary aspects of each retailer.

Planning 149

Planning Wholesale Management Store Operations 149

Retail TouchPoints

DECEMBER 22, 2020

Former Macy’s CEO Terry Lundgren told CNBC that retail store closures could continue into 2021 as disruption persists. More than 11,000 stores have closed in 2020, totaling nearly 150 million square feet of retail space, according to data from real estate firm CoStar Group. Lundgren noted that the U.S.

Planning 168

Planning Store Operations 168

Retail TouchPoints

FEBRUARY 16, 2021

The effort kicked off with 11 stores across Ohio, Maryland, Florida, Texas, New York and Mississippi in the first week of February, with more grand openings slated for every weekend through November 2021. All stores will follow CDC-recommended health and safety protocols, including mandatory masks and regular sanitization.

Location 208

Location Planning Store Operations ATS 208

Retail TouchPoints

NOVEMBER 18, 2022

million people plan to shop between Thanksgiving Day and Cyber Monday in 2022, representing 69% of all holiday shoppers, according to a survey conducted by the National Retail Federation (NRF) and Prosper Analytics. This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017.

Shopping 246

Shopping Department Stores Planning Accounting 246

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. The children’s specialty apparel retailer currently operates 920 stores as well as an e-Commerce business representing 31% of its revenue.

Location 149

Location Shipping Apparel Returns 149

Retail TouchPoints

NOVEMBER 29, 2022

The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores.

Fulfillment 244

Fulfillment Markdowns Store Operations Customer Experience 244

Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Her other leadership titles there include EVP of Store Operations, President of Catalog Division, Neiman Marcus Direct and President of NM Stores.

Customer Experience 240

Customer Experience Store Operations Fashion Planning 240

Retail TouchPoints

FEBRUARY 28, 2023

In June 2021, owner HBC decided to separate the Saks Off 5th ecommerce and store operations into two separate businesses, with the digital business being supported by a $200 million investment from Insight Partners. SaksOff5th.com has appointed former Untuckit executive Julie Mares to the newly created role of SVP of Ecommerce.

Customer Experience 206

Customer Experience Store Operations Planning Marketing 206