Retail TouchPoints

FEBRUARY 8, 2023

The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. After announcing its ambitious franchising plans in May 2021, the retailer converted an existing Greensboro, N.C. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

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Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

Fulfillment 247

Fulfillment Social Commerce Customer Retention Consumer 247

Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Those grocery retailers that listen, and move proactively, could have a very good 2021.

Promotions 276

Promotions Shopping Consumer Fulfillment 276

Retail TouchPoints

JULY 21, 2020

store, and it plans to open 70 more brick-and-mortar locations in 2020. Four of those new stores will be in the greater Phoenix area, representing a new market for Aldi , as well as its first locations in Arizona. The new DC also will support Aldi stores in southern Alabama and the Florida Panhandle. in a statement.

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Location Planning Supermarket Marketing 214

Retail TouchPoints

JANUARY 19, 2023

Over the last several months we’ve demonstrated the extent to which we work every day to mitigate risk and protect our people, and our publicly available data show we’ve reduced injury rates nearly 15% between 2019 and 2021. What’s more, the vast majority of our employees tell us they feel our workplace is safe. “We

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Planning ATS Shipping Location 268

Retail TouchPoints

SEPTEMBER 12, 2022

The funding, along with $3 million in convertible debt financing from certain Tuesday Morning leaders including CEO Fred Hand, will help the troubled retailer implement an omnichannel turnaround plan. The deal will give Tuesday Morning access to REV’s fulfillment network, infrastructure, systems and technology and ecommerce capabilities.

Finance 245

Finance Fulfillment Planning Store Operations 245

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. Comparable store sales declined 12.7% , even with an 800%. For the three months ended Aug.

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Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online.

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Employee Engagement Store Operations Consumer Management 264

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. There will be demand.

Apparel 229

Apparel Returns Department Stores Fulfillment 229

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 Adoption of curbside pickup has accelerated throughout the retail world during the pandemic, and Walmart Canada will expand the company’s Pickup offering to have it available at approximately 270 stores by the end of 2020. The equivalent in U.S. dollars is $2.58

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Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery.

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Payment Services Checkout Fulfillment Kiosk 338

Retail TouchPoints

MARCH 3, 2021

As such, we’re planning for annual Capex in the $4 billion range in each of the next few years to support remodels, new stores and supply chain projects that add replenishment capacity and modernize the network, including sortation centers.”.

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Fulfillment Planning Shopping Location 190

Retail TouchPoints

MAY 20, 2021

The pay boost, taking effect June 6, 2021, will impact 8,000 part-time and full-time employees, approximately 90% of Under Armour’s store and fulfillment center workforce. Under Armour is the latest retailer to increase its minimum hourly pay, from $10 to $15 ( $15.25 and Canada with an average starting pay of $17 per hour.

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Fulfillment Planning Management Store Operations 149

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. Leadership pointed to two core areas for driving that growth: the fresh food segment and digital, which was described as “a growth engine” for the supermarket retailer, one of the nation’s biggest. .

Supermarket 213

Supermarket Fulfillment Returns Planning 213

Retail TouchPoints

AUGUST 13, 2021

The Bay, which will be led by President and CEO Iain Nairn, will be responsible for overall brand direction, marketing, buying, planning and technology for both businesses. The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace.

Customer Experience 298

Customer Experience Fulfillment Returns Marketing 298

Retail TouchPoints

JUNE 7, 2022

During Brok’s tenure, Sephora has deployed new technology and services as well as expanding its partnership with Kohl’s : Sephora launched same-day delivery in partnership with Delivery Solutions in November 2021; In February 2022 , Kohl’s and Sephora revealed plans to add 400 Sephora shop-in-shops to reach their goal of 850 locations by 2023; and (..)

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Planning Location Shopping Point of Sale 313

Retail TouchPoints

JULY 1, 2022

Enjoy will continue operating throughout the bankruptcy process but will wind down its operations in the UK, according to an SEC filing. The ultimate plan is to sell to the highest bidder. To fund its operations throughout the Chapter 11 proceedings, Enjoy has received a $2.5 as of July 1, 2022.

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Telecommunications Finance Store Operations Consumer 301

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. The brand also created a class for people with basic or outdated data and analytics skills to update their experience, according to reporting in VentureBeat.

Home Furnishings 294

Home Furnishings Shipping Fulfillment Consumer 294

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. 31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

AUGUST 10, 2021

Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. These are just a sampling of the sessions that fill the retailX 2021 agenda. At Chicago’s McCormick Place, Aug.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

OCTOBER 6, 2022

Target also is maintaining its 2021 holiday hiring levels, with plans to again bring on 100,000 seasonal workers. In contrast, Walmart has cut back significantly on its holiday hiring, with plans to add just 40,000 seasonal workers to its payroll this year, significantly less than the 150,000 workers it planned to hire in 2021.

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Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. with BNPL orders in 2021 up 44% compared to 2019 and 3% over 2020, according to the Adobe Digital Economy Index. “In

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Consumer Merchant Services Payment Services Drop-Shipping 261

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

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Checkout Payment Services ATS Accounting 191

Retail TouchPoints

NOVEMBER 12, 2021

Dollar General is the latest retailer to dive into delivery, partnering with DoorDash to offer same-day service from more than 9,000 stores — and with plans to expand to more than 10,000 locations by December 2021. The two companies first partnered for a 600 -store pilot program in summer 2021.

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Location Planning Consumer Shopping 275

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. Melanie Cook Brian Haug Brian Haug has been promoted to senior vice president, margin planning and analytics.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Retail TouchPoints

JULY 27, 2023

Joann announced plans in January 2023 to save up to $200 million per year by lowering supply chain costs, and Chief Customer Officer Chris DiTullio detailed plans to upgrade Joann stores chainwide in an October 2021 interview.

Location 181

Location Planning Store Operations Customer Experience 181

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022.

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Planning Marketing Store Operations ATS 286

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

Payment Services 259

Payment Services Fulfillment Location Shipping 259

Retail TouchPoints

APRIL 19, 2023

Since launching its first non-food partnership in 2020 and the introduction of its dedicated Kids and Baby category in 2021, Uber’s grocery, retail and new verticals business has grown to more than 100,000 merchant partners. and Canada in a statement.

Accessories 237

Accessories Planning Consumer Shopping 237

Retail TouchPoints

MAY 4, 2021

Retailers sometimes move at a near-glacial pace, planning out huge builds with extreme precision — and sometimes years in advance. This isn’t to say that planning should fall by the wayside. But any plan going forward will need to include recalibration of the shopping experience. We’re past planning our responses to the crisis.

Planning 275

Planning Checkout Shopping Consumer 275

Retail TouchPoints

JUNE 10, 2020

during Q1 2021 following temporarily closures of its North American stores due to COVID-19, Signet Jewelers is accelerating its “Path to Brilliance” strategy, designed to expand e-Commerce and “optimize its store base,” which is entering its third year. Signet now operates approximately 3,200 stores.

Jewelry 149

Jewelry Fulfillment Advertising Location 149

Retail TouchPoints

MARCH 28, 2023

The retailer, a certified B Corporation, began an ambitious five-year plan in 2021 to roll out refill stations in a majority of its stores, with the target of saving 25 tons of plastic annually. The stations are now available in 800 stores worldwide and, after bringing the program to its U.S. footprint.

Shopping 228

Shopping Consumer Planning Marketing 228

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS?

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Fulfillment Payment Services Inventory Management Shipping 41

Retail TouchPoints

FEBRUARY 10, 2022

The episode was shot in early 2021 and aired on Jan. It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have. As Leite shares at the end of the episode, she plans to triple the company’s revenue over the next five years.

Inventory Management 299

Inventory Management Beauty and Health Management Planning 299

Retail TouchPoints

FEBRUARY 5, 2021

As was mentioned earlier, the transaction does not start when the customer enters the store, and it does not end when the customer makes the purchase. Ultimately, planning for holiday season 2021 begins with the recap of holiday season 2020. Gene Bornac is Chief Strategy Officer at enVista.

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Payment Services Returns Specialty Retailers Promotions 173

Retail TouchPoints

AUGUST 14, 2023

Since 2021, Starbucks has been testing the 100% reusables model in multiple markets, including Arizona, Colorado and at the SODO 8 store inside the retailer’s Seattle headquarters, as well as globally in Japan, Singapore, London and South Korea. Starbucks also is planning to bring reusability to the drive-thru.

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Returns Payment Services Point of Sale Location 189