Retail TouchPoints

JANUARY 7, 2021

Macy’s will close an additional 45 stores by mid-2021 as part of its previously announced plan to shutter 125 locations by 2023. Liquidation sales have already started at some of the stores, while the rest are scheduled to start later in January.

Planning 208

Planning Location ATS Store Operations 208

Retail TouchPoints

FEBRUARY 16, 2021

Five Below will open 170 stores over the next nine months, bringing its total to more than 1,200 locations, according to Knox Pages. The effort kicked off with 11 stores across Ohio, Maryland, Florida, Texas, New York and Mississippi in the first week of February, with more grand openings slated for every weekend through November 2021.

Location 208

Location Planning Store Operations ATS 208

Retail TouchPoints

MARCH 7, 2023

As part of the retailer’s plans to open 100 locations in 2023, Ross Stores opened 11 Ross Dress for Less and eight dd’s Discounts stores in 13 states during February and March. The 2023 additions will include 75 Ross and 25 dd’s Discounts locations. billion in 2021. billion versus $18.9

Planning 251

Planning Apparel Discount Store Department Stores 251

Retail TouchPoints

SEPTEMBER 29, 2023

brick-and-mortar retailing in late 2021 with a 20,000-square-foot flagship store at New Jersey’s American Dream mall , followed by 452 Toys ‘R’ Us shop-in-shops at Macy’s in 2022. The new stores will open in prime locations that complement the existing Macy’s retail footprint, according to the company.

Planning 279

Planning Specialty Retailers Shipping Returns 279

Retail TouchPoints

SEPTEMBER 20, 2023

including Amazon , Target and Macy’s , have announced their plans for holiday hiring, but all told this season may see one of lowest levels of seasonal hiring since 2008 , according to report by Challenger, Gray & Christmas shared with Reuters. In select locations the company also is offering signing bonuses of $1,000 to $3,000.

Planning 241

Planning Fulfillment Payment Services Location 241

Retail TouchPoints

JULY 27, 2023

Joann announced plans in January 2023 to save up to $200 million per year by lowering supply chain costs, and Chief Customer Officer Chris DiTullio detailed plans to upgrade Joann stores chainwide in an October 2021 interview.

Location 181

Location Planning Store Operations Customer Experience 181

Retail TouchPoints

JANUARY 26, 2022

Amazon is bringing its Amazon Go convenience store format to the suburbs with the launch of a location in Mill Creek, Wash. The retailer also is planning an Amazon Go location in the Los Angeles metro area. in the coming months, according to Business Insider , MarketWatch and other media outlets.

Location 246

Location Store Layout Checkout Planning 246

Retail TouchPoints

APRIL 7, 2022

Walgreens has partnered with Blue Shield of California to expand in-person and virtual care options through the launch of 12 additional Walgreens Health Corner locations in the San Francisco Bay Area and Los Angeles County. Walgreens has big plans for VillageMD , which the retailer acquired in October 2021.

Location 243

Location Planning Management ATS 243

Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

Location 147

Location Payment Services Planning Store Operations 147

Retail TouchPoints

MAY 21, 2021

will transition approximately one-third of its most successful Footaction stores to other banners over the rest of 2021 and shutter the remaining locations as their leases expire during the coming two-year period. The retailer, which purchased Footaction in 2004, currently operates a total of 256 Footaction stores in 36 U.S.

Planning 296

Planning Location Consumer Store Operations 296

Retail TouchPoints

SEPTEMBER 2, 2020

Macy’s is looking to grow its store base outside of malls, according to CNBC. Macy’s CEO Jeff Gennette revealed plans to test several smaller Macy’s and a Bloomingdale’s at non-mall locations, as well as a continued effort to grow its discount Macy’s Backstage brand. “We business forward.”.

Location 196

Location Fashion Planning Store Operations 196

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. The children’s specialty apparel retailer currently operates 920 stores as well as an e-Commerce business representing 31% of its revenue.

Location 149

Location Shipping Apparel Returns 149

Retail TouchPoints

FEBRUARY 1, 2021

Another, a fashion brand with product stuck in closed retail locations, had to shift distribution models to meet a surge in online demand. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Others didn’t plan to have them in the works for another one to three years.

Customer Experience 283

Customer Experience Checkout Consumer Marketing 283

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

DECEMBER 2, 2021

Dollar General is preparing to embark on a massive expansion as it comes off a strong Q3 2021. The off-price retailer announced plans for 1,050 new store openings, 1,750 store remodels and 100 store relocations; the launch of 1,000 pOpshelf locations by fiscal 2025; and the company’s entrance into Mexico with 10 stores in fiscal 2022.

Planning 267

Planning Location Consumer Marketing 267

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

DECEMBER 10, 2020

Shopko Optical has partnered with SiteSeer Technologies to harness its suite of analytic tools, with plans to use them for site selection during an upcoming brick-and-mortar expansion phase.

Planning 215

Planning Location Store Operations ATS 215

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. Comparable store sales declined 12.7% , even with an 800%. rise in global e-Commerce sales.

Store Operations 298

Store Operations Planning Location Customer Experience 298

Retail TouchPoints

OCTOBER 27, 2021

Ulta Beauty plans to maintain its growth with 50 new store openings each year, enhanced last mile options and investments in media and AI, including the launch of an in-house retail media network. The retailer is putting global expansion plans on hold as it focuses on its home country.

Planning 232

Planning Consumer Location Marketing 232

Retail TouchPoints

JANUARY 22, 2021

Shares of American Eagle Outfitters (AEO) were up today following the retailer’s 2021 investor meeting, where the company outlined plans to close at least 200 largely mall-based American Eagle locations while at the same time expanding its Aerie brand. The company has set a revenue target of $5.5

Planning 188

Planning Checkout Apparel Location 188

Retail TouchPoints

JANUARY 19, 2023

The company’s warehouse in Florida received an additional citation for struck-by hazards , and three similar investigations are ongoing at locations in Aurora, Colo., Amazon facilities in Deltona, Fla., Waukegan, Ill. and New Windsor, N.Y. all received hazard alert letters on Jan. 17, 2022 for exposing workers to ergonomic hazards.

Planning 268

Planning ATS Shipping Location 268

Retail TouchPoints

MARCH 3, 2021

Paper Source already has begun closing 11 of its underperforming locations but will keep the remaining 147 stores and its ecommerce site open throughout the bankruptcy proceedings. An auction is scheduled for April 21, 2021, with the sale set to be approved on April 30, 2021. million in financing.

Planning 298

Planning Finance Accounting Location 298

Retail TouchPoints

JULY 29, 2021

Dollar General is currently in expansion mode with plans for opening 1,050 new stores, remodeling 1,750 existing locations and relocating 100 stores in 2021. pOpshelf targets shoppers with incomes ranging from $50,000 to $75,000 , compared to $35,000 to $40,000 for the retailer’s flagship stores.

Consumer 305

Consumer Apparel Location Planning 305

Retail TouchPoints

MARCH 21, 2023

store locations in Florida, Texas, Colorado and California. The retailer plans to expand the 7Charge network into Canada as well as other U.S. A companion 7Charge app will help drivers locate charging locations and enable seamless payments.

Payment Services 244

Payment Services Supermarket Location Planning 244

VMS

JANUARY 25, 2022

owners of Sears and Kmart, announced plans to permanently close the Ft. Sears location. The company also sold some land it owned adjacent to the location to RK Centers, which is planning to build a mixed-use development on the site. In 2021 alone, there were 46 Sears closures. Transformco (Hoffman Estates, Ill.),

Location 59

Location Visual Merchandising Store Operations Planning 59

Retail TouchPoints

JUNE 21, 2022

has installed more than 350 electric vehicle (EV) chargers at locations across the country, with plans to add more by the end of this year. Future installations are also planned for stores in Ohio, Illinois, Kentucky, Michigan, Tennessee and Virginia. The Kroger Co.

Location 282

Location Planning ATS Store Operations 282

Retail TouchPoints

JUNE 7, 2022

During Brok’s tenure, Sephora has deployed new technology and services as well as expanding its partnership with Kohl’s : Sephora launched same-day delivery in partnership with Delivery Solutions in November 2021; In February 2022 , Kohl’s and Sephora revealed plans to add 400 Sephora shop-in-shops to reach their goal of 850 locations by 2023; and (..)

Planning 313

Planning Location Shopping Point of Sale 313

Retail TouchPoints

OCTOBER 18, 2021

Like many brick-and-mortar retailers, Macy’s online sales grew while physical store operations took a beating last year when the pandemic caused some temporary store closures. A Macy’s ecommerce split would mirror the actions of rival Saks Fifth Avenue , which revealed plans in March 2021 to split off its ecommerce business.

Department Stores 202

Department Stores Store Operations Planning Location 202

Retail TouchPoints

MARCH 1, 2023

For example, when Kohl’s first piloted the launch of Amazon return kiosks in 2017, it saw new customers increase 9% at test locations compared to 1% increases at other stores. That partnership has since been expanded chainwide.

Returns 254

Returns ATS Kiosk Customer Experience 254

Retail TouchPoints

NOVEMBER 12, 2021

Dollar General is the latest retailer to dive into delivery, partnering with DoorDash to offer same-day service from more than 9,000 stores — and with plans to expand to more than 10,000 locations by December 2021. The two companies first partnered for a 600 -store pilot program in summer 2021.

Location 275

Location Planning Consumer Shopping 275

Retail TouchPoints

OCTOBER 5, 2020

Fast-fashion retailer H& M announced plans to close approximately 250 stores next year as it seeks to step up the pace of its transformation via digital investments, store portfolio optimization and increasingly integrated channels. H&M reported that its Q3 net sales decreased 16%. Sales for September 2020 decreased 5%.

Fast Fashion 185

Fast Fashion Fashion Accounting Location 185

Retail TouchPoints

OCTOBER 6, 2022

Amazon’s operations employees are paid, on average, approximately $19 per hour based on position and location. The company also is offering a signing bonus of $1,000 to $3,000 at select locations, and has touted the fact that these seasonal roles are often “the start of a long-term career inside or outside the company.”.

Promotions 261

Promotions Shipping Planning Location 261

Retail TouchPoints

JANUARY 5, 2023

Bloomingdale’s plans to open its third Bloomie’s location in Seattle’s University Village neighborhood some time in 2023. The retailer opened its first Bloomie’s store in Fairfax, Va. in September 2021 and a second store in the Chicagoland area in 2022.

Accessories 242

Accessories Apparel Location Planning 242

Retail TouchPoints

JANUARY 10, 2022

JD.com has entered the autonomous store space in Europe with the launch of two omnichannel cashierless stores in the Netherlands. The Ochama shops, located in Leiden and Rotterdam, carry everything from food to home furnishings and are operated entirely by robots.

Home Furnishings 268

Home Furnishings Checkout Location Planning 268

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 191

Checkout Payment Services ATS Accounting 191

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The company currently operates 23 stores in Canada under the JD , size? The Retail Management Suite from Jesta I.S.

Loss Prevention 209

Loss Prevention Management Planning Location 209

Retail TouchPoints

FEBRUARY 23, 2023

Party City Holdco, parent company of Party City , will close 22 underperforming stores as part of its Chapter 11 reorganization. The retailer’s plans were revealed in court documents filed with the U.S. At the time the retailer operated 770 company-owned stores and 53 franchise locations. compared to Q3 2021.

Location 232

Location Planning Consumer Store Operations 232