Retail TouchPoints

SEPTEMBER 2, 2020

Macy’s is looking to grow its store base outside of malls, according to CNBC. Macy’s CEO Jeff Gennette revealed plans to test several smaller Macy’s and a Bloomingdale’s at non-mall locations, as well as a continued effort to grow its discount Macy’s Backstage brand. “We We are also focused on laying the groundwork for 2021 and beyond.

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Location Fashion Planning Store Operations 196

Retail TouchPoints

JULY 27, 2023

Joann announced plans in January 2023 to save up to $200 million per year by lowering supply chain costs, and Chief Customer Officer Chris DiTullio detailed plans to upgrade Joann stores chainwide in an October 2021 interview.

Location 166

Location Planning Store Operations Customer Experience 166

Retail TouchPoints

JANUARY 26, 2022

Amazon is bringing its Amazon Go convenience store format to the suburbs with the launch of a location in Mill Creek, Wash. The retailer also is planning an Amazon Go location in the Los Angeles metro area. in the coming months, according to Business Insider , MarketWatch and other media outlets.

Location 229

Location Store Layout Checkout Planning 229

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. The children’s specialty apparel retailer currently operates 920 stores as well as an e-Commerce business representing 31% of its revenue.

Location 148

Location Shipping Apparel Returns 148

Retail TouchPoints

FEBRUARY 16, 2021

Five Below will open 170 stores over the next nine months, bringing its total to more than 1,200 locations, according to Knox Pages. The effort kicked off with 11 stores across Ohio, Maryland, Florida, Texas, New York and Mississippi in the first week of February, with more grand openings slated for every weekend through November 2021.

Location 208

Location Planning Store Operations ATS 208

Retail TouchPoints

SEPTEMBER 27, 2023

Target will close nine stores in four cities on Oct. Target noted that it has made multiple efforts to secure these location, including adding more security team members, using third-party guard services and implementing theft-deterrent tools across its business. leaving 15 stores in this market. billion in 2021.

Sporting Goods 247

Sporting Goods Store Operations Location Accounting 247

Retail TouchPoints

FEBRUARY 1, 2021

Another, a fashion brand with product stuck in closed retail locations, had to shift distribution models to meet a surge in online demand. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance.

Customer Experience 265

Customer Experience Checkout Consumer Marketing 265

Retail TouchPoints

JULY 21, 2020

store, and it plans to open 70 more brick-and-mortar locations in 2020. Four of those new stores will be in the greater Phoenix area, representing a new market for Aldi , as well as its first locations in Arizona. The new DC also will support Aldi stores in southern Alabama and the Florida Panhandle.

Location 212

Location Planning Supermarket Marketing 212

Retail TouchPoints

NOVEMBER 18, 2021

The store closures will begin in spring 2022 and are the result of CVS “evaluating changes in population, consumer buying patterns and future health needs to ensure it has the right kinds of stores in the right locations for consumers and for the business,” according to a company statement.

Location 182

Location Health & Wellness Consumer Store Operations 182

Retail TouchPoints

FEBRUARY 8, 2023

The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. After announcing its ambitious franchising plans in May 2021, the retailer converted an existing Greensboro, N.C. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

Planning 195

Planning Location Checkout Marketing 195

Retail TouchPoints

JANUARY 7, 2021

Macy’s will close an additional 45 stores by mid-2021 as part of its previously announced plan to shutter 125 locations by 2023. Liquidation sales have already started at some of the stores, while the rest are scheduled to start later in January.

Planning 194

Planning Location ATS Store Operations 194

Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

Location 147

Location Payment Services Planning Store Operations 147

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

Store Operations 308

Store Operations Customer Experience Location ATS 308

VMS

JANUARY 25, 2022

Sears location. The company also sold some land it owned adjacent to the location to RK Centers, which is planning to build a mixed-use development on the site. Coresight Research (New York), according to Retail Dive , recently tallied the remaining Kmart stores and found five operational. Lauderdale, Fla.,

Location 59

Location Visual Merchandising Store Operations Planning 59

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.

Store Operations 294

Store Operations Planning Location Customer Experience 294

Retail TouchPoints

FEBRUARY 24, 2021

The increasing complexities involved in engaging with customers today demand that different store formats, and other retail touch points, integrate to become more purposeful to customer’s needs. Consider different “stores” (physical touch points) for different locations and customer needs. The Store as a Set.

Consumer 162

Consumer Fulfillment Location Shopping 162

Retail TouchPoints

MARCH 7, 2023

As part of the retailer’s plans to open 100 locations in 2023, Ross Stores opened 11 Ross Dress for Less and eight dd’s Discounts stores in 13 states during February and March. The 2023 additions will include 75 Ross and 25 dd’s Discounts locations. billion in 2021. billion versus $18.9

Planning 236

Planning Apparel Discount Store Department Stores 236

Retail TouchPoints

JULY 29, 2021

Dollar General is currently in expansion mode with plans for opening 1,050 new stores, remodeling 1,750 existing locations and relocating 100 stores in 2021. The total includes 50 standalone pOpshelf stores and 25 store-in-a-store variants, with the goal of expanding Dollar General’s customer base to new demographics.

Consumer 300

Consumer Apparel Location Planning 300

Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. In fact, Walmart has worked with Gatik for autonomous deliveries from distribution centers to stores in Bentonville, Ark.

Marketing 220

Marketing Fulfillment Location Shopping 220

Retail TouchPoints

OCTOBER 5, 2020

As the pandemic continues, fashion retailers in particular are feeling the negative impact on sales, both from rapid shifts in consumer behavior and continued temporary closures of physical locations. H&M reported that its Q3 net sales decreased 16%. Sales for September 2020 decreased 5%.

Fast Fashion 184

Fast Fashion Fashion Accounting Location 184

Retail TouchPoints

MARCH 1, 2023

For example, when Kohl’s first piloted the launch of Amazon return kiosks in 2017, it saw new customers increase 9% at test locations compared to 1% increases at other stores. That partnership has since been expanded chainwide.

Returns 236

Returns ATS Kiosk Customer Experience 236

Retail TouchPoints

OCTOBER 4, 2021

Claire’s is already working to build on this momentum through the launch of its Cdrop subscription box service in September 2021. million in Q2 2021 on revenue of $356 million. As of July 2021, the retailer had 6.5 members accounted for half its sales in the country in the first half of fiscal 2021.

Jewelry 245

Jewelry Accessories Accounting Location 245

Retail TouchPoints

NOVEMBER 12, 2021

Dollar General is the latest retailer to dive into delivery, partnering with DoorDash to offer same-day service from more than 9,000 stores — and with plans to expand to more than 10,000 locations by December 2021. The two companies first partnered for a 600 -store pilot program in summer 2021.

Location 257

Location Planning Consumer Shopping 257

Retail TouchPoints

MAY 21, 2021

will transition approximately one-third of its most successful Footaction stores to other banners over the rest of 2021 and shutter the remaining locations as their leases expire during the coming two-year period. The retailer, which purchased Footaction in 2004, currently operates a total of 256 Footaction stores in 36 U.S.

Planning 289

Planning Location Consumer Store Operations 289

Retail TouchPoints

MARCH 21, 2023

store locations in Florida, Texas, Colorado and California. locations while continuing to utilize third-party fast-charging network options, with the goal of matching consumer demand and expanding EV charging to neighborhoods that have, until now, lacked access.

Payment Services 226

Payment Services Supermarket Location Planning 226

Retail TouchPoints

OCTOBER 18, 2021

Like many brick-and-mortar retailers, Macy’s online sales grew while physical store operations took a beating last year when the pandemic caused some temporary store closures. A Macy’s ecommerce split would mirror the actions of rival Saks Fifth Avenue , which revealed plans in March 2021 to split off its ecommerce business.

Department Stores 187

Department Stores Store Operations Planning Location 187

Retail TouchPoints

JULY 3, 2023

Its products also are sold at The Paper Store locations. The company, which was founded in 2004, had more than 100 stores across the U.S. during the height of its operations. Founder Carolyn Rafaelian lost control of the company to investor Lion Capital in 2020, and Alex and Ani filed for bankruptcy in 2021.

Location 268

Location Consumer Store Operations ATS 268

Retail TouchPoints

JUNE 21, 2022

has installed more than 350 electric vehicle (EV) chargers at locations across the country, with plans to add more by the end of this year. Future installations are also planned for stores in Ohio, Illinois, Kentucky, Michigan, Tennessee and Virginia. The Kroger Co.

Location 263

Location Planning ATS Store Operations 263

Retail TouchPoints

SEPTEMBER 29, 2023

We now have over 1,400 stores and ecommerce sites across 31 countries, and as we head into 2024, we are excited to bring Toys ‘R’ Us to consumers everywhere.” brick-and-mortar retailing in late 2021 with a 20,000-square-foot flagship store at New Jersey’s American Dream mall , followed by 452 Toys ‘R’ Us shop-in-shops at Macy’s in 2022.

Planning 262

Planning Specialty Retailers Shipping Returns 262

Retail TouchPoints

NOVEMBER 4, 2022

DoorDash has been expanding its reach in the delivery space over the past two years, striking deals with some of the country’s largest retailers: In March 2021, Rite Aid partnered with DoorDash for same-day delivery across 2,100 stores; Dollar General began using DoorDash for same-day deliveries across more than 9,000 locations in November 2021; and (..)

Wholesale 190

Wholesale Location Store Operations Customer Experience 190

Retail TouchPoints

JANUARY 5, 2023

Bloomingdale’s plans to open its third Bloomie’s location in Seattle’s University Village neighborhood some time in 2023. The retailer opened its first Bloomie’s store in Fairfax, Va. in September 2021 and a second store in the Chicagoland area in 2022.

Accessories 224

Accessories Apparel Location Planning 224

Retail TouchPoints

JANUARY 10, 2022

JD.com has entered the autonomous store space in Europe with the launch of two omnichannel cashierless stores in the Netherlands. The Ochama shops, located in Leiden and Rotterdam, carry everything from food to home furnishings and are operated entirely by robots.

Home Furnishings 253

Home Furnishings Checkout Location Planning 253

Retail TouchPoints

JUNE 7, 2022

During Brok’s tenure, Sephora has deployed new technology and services as well as expanding its partnership with Kohl’s : Sephora launched same-day delivery in partnership with Delivery Solutions in November 2021; In February 2022 , Kohl’s and Sephora revealed plans to add 400 Sephora shop-in-shops to reach their goal of 850 locations by 2023; and (..)

Planning 294

Planning Location Shopping Point of Sale 294

Retail TouchPoints

JULY 26, 2021

Macy’s has named Maly Bernstein CEO of Bluemercury , effective September 13, 2021, as the retailer continues to refresh its brands and leadership. Bernstein will oversee the growth and strategy of the entire Bluemercury brand both in-store and online, and will report to Tony Spring, Chairman and CEO of Bloomingdale’s.

Beauty and Health 253

Beauty and Health Department Stores Location Planning 253

Retail TouchPoints

OCTOBER 19, 2022

Cannabis retailer Green Thumb has partnered with Circle K to launch an initial 10 RISE Express medical dispensaries adjacent to Circle K stores in Florida. The pilot stores will begin opening in 2023 and carry products including RYTHM premium flower, Dogwalkers pre-rolls, incredibles gummies and &Shine vapes.

Location 272

Location Marketing Store Operations ATS 272

Retail TouchPoints

OCTOBER 6, 2022

Amazon’s operations employees are paid, on average, approximately $19 per hour based on position and location. The company also is offering a signing bonus of $1,000 to $3,000 at select locations, and has touted the fact that these seasonal roles are often “the start of a long-term career inside or outside the company.”.

Promotions 244

Promotions Shipping Planning Location 244

Retail TouchPoints

FEBRUARY 23, 2023

At the time the retailer operated 770 company-owned stores and 53 franchise locations. Also in January, the retailer had sought to be released from lease agreements for an additional 28 stores that it already had closed. compared to Q3 2021. Party City reported net sales of $502.2 million for Q3 2022, a 1.6%

Location 214

Location Planning Consumer Store Operations 214