Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

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Location Payment Services Planning Store Operations 144

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.

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Store Operations Planning Location Customer Experience 290

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 240

Checkout Payment Services Supermarket Customer Experience 240

Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. In fact, Walmart has worked with Gatik for autonomous deliveries from distribution centers to stores in Bentonville, Ark.

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Marketing Fulfillment Location Shopping 221

Retail TouchPoints

FEBRUARY 9, 2024

billion in 2021 — and experts expect this year’s total to continue to rise. And while it’s true that many large retailers have attributed store closures to the surge in both theft and violence, its impact is felt even more keenly by small and mid-sized businesses (SMBs). billion in 2022, up from $93.9

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Loss Prevention Jewelry Customer Experience Management 218

Retail TouchPoints

NOVEMBER 4, 2022

DoorDash has been expanding its reach in the delivery space over the past two years, striking deals with some of the country’s largest retailers: In March 2021, Rite Aid partnered with DoorDash for same-day delivery across 2,100 stores; Dollar General began using DoorDash for same-day deliveries across more than 9,000 locations in November 2021; and (..)

Wholesale 185

Wholesale Location Store Operations Customer Experience 185

Retail TouchPoints

DECEMBER 7, 2020

At a time when many brands are reassessing their brick-and-mortar footprints and closing locations, it’s evident that Men’s Wearhouse is prioritizing in-store innovation. has seen great success after unveiling a “next-gen” store concept this past September in Shenandoah, Texas. Its parent company Tailored Brands, Inc. ,

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Customer Experience Location Consumer Apparel 290

Retail TouchPoints

AUGUST 29, 2023

The cashierless tech has been making inroads at a number of different retailing venues: Sainsbury’s deployed the Just Walk Out technology at a convenience store in November 2021 ; In March 2023 , the technology was reportedly expanding to 200 Panera Bread locations; and Six Flags and Coors Field added Amazon’s cashierless tech in May 2023.

Checkout 177

Checkout Payment Services ATS Accounting 177

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The company currently operates 23 stores in Canada under the JD , size?

Loss Prevention 195

Loss Prevention Management Planning Location 195

Retail TouchPoints

SEPTEMBER 30, 2020

The women’s apparel and fashion accessories retailer plans to open additional store locations in markets across the country through the rest of 2020 and into early 2021. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 279

Accessories Apparel Fashion Returns 279

Retail TouchPoints

NOVEMBER 9, 2022

Other notable retail partnerships include: In March 2021, Rite Aid partnered with DoorDash for same-day delivery across 2,100 stores; Dollar General began using DoorDash for same-day deliveries across more than 9,000 locations in November 2021; and.

Fulfillment 237

Fulfillment Wholesale Accounting Consumer 237

Retail TouchPoints

JUNE 1, 2022

In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” And 2021 was itself a record year for foot traffic. This drove the 18% sales growth last year in brick-and-mortar stores, while ecommerce sales grew 14%. Location, location.

Checkout 285

Checkout Location Shopping Consumer 285

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. These [second locations] take those shoppers out of the regular store’s aisles into a space that can be fully automated with robotics, floor to ceiling.

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Payment Services Checkout Fulfillment Kiosk 324

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Fulfillment Payment Services Beauty and Health Checkout 221

Retail TouchPoints

JANUARY 10, 2023

In December 2022, Staples joined a growing list of brick-and-mortar retailers accepting Amazon returns in their stores, including Kohl’s, Rite Aid, UPS Stores and more than 500 Whole Foods locations.

Returns 225

Returns Drop-Shipping Wholesale Shipping 225

Retail TouchPoints

APRIL 13, 2022

Many people in finance and retail considered 2021 the “year of the cryptocurrency.” Another major sign of broad usage and acceptance came with Walmart’s move to offer Bitcoin purchasing and selling through Bitcoin ATMs in 200 of its store locations. Pick the right location(s).

Payment Services 205

Payment Services Finance Location Consumer 205

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

OCTOBER 1, 2022

and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. We also have an unmatched consumer experience in the store so that folks will select us.”. Medical or Recreational, Customer Experience Comes First.

Customer Experience 287

Customer Experience Consumer Promotions Planning 287

Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Stores in Napa and Petaluma, Calif. Customers using these bins through Oct.

Returns 176

Returns Payment Services Point of Sale Location 176

Cisco Retail

JULY 6, 2021

The second installment of NRF 2021, NRF Converge , came at a time when the new normal has given us a clearer look into the world of post-pandemic retail. The Meraki platform plays an important role in building businesses that are responsive to change through cloud-managed digital and in-store experiences.

Customer Experience 118

Customer Experience Location Store Operations Promotions 118

Retail TouchPoints

SEPTEMBER 21, 2020

By October 2, DSW shops will open at six Hy-Vee locations in Minneapolis, with additional DSW shop-in-shops slated to open in 2021. The DSW shop-in-shops will span 1,200 square feet and stock approximately 200 footwear styles that customers can try on, with 100. more options available from the digital showroom wall. Hy-Vee, Inc.

Supermarket 154

Supermarket Shopping Accessories Apparel 154

Inside Retail

FEBRUARY 27, 2023

However, over the 12-month period from November 2021 to November 2022, online purchases were down 3.8 per cent due to lockdown-driven spending in 2021. Brands have started to scale their size and appeal impressively by leveraging e-commerce to reach beyond their niche appeal to broader and more diverse customer groups.

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Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

SEPTEMBER 30, 2020

The new concept was tested in select stores and will be implemented in more stores this fall, evolving based on customer and associate feedback. Select locations will also have Scan & Go to help customers manage their checkout directly.

Shopping 226

Shopping Checkout Payment Services Kiosk 226

Retail TouchPoints

SEPTEMBER 29, 2020

“These capabilities are critical to meeting consumer expectations this holiday,” said Nikki Baird, VP of Retail Innovation for Aptos , during the webinar titled: Scaling Omnichannel Success: 3 Keys To A Successful Q4 and 2021. Location Intelligence Proving its Worth During COVID Recovery. Perform a “health check.” “You

Payment Services 241

Payment Services Fulfillment Location Shipping 241

A1 Retail

AUGUST 20, 2021

Significant investment and multiple new stores planned as demand for affordable Scandi homewares soars. Pictured: JYSK opened its latest store in Stockport on 8 th July, its 23 rd location in the UK. bringing a fresh new look and enhanced customer experience to our shoppers.”.

Planning 52

Planning Location Store Operations Customer Experience 52

Retail TouchPoints

MAY 12, 2021

When the pandemic took hold, Seattle-area Town & Country Markets (T&C) went to work ensuring their customers still felt safe and well-cared-for. As 2020 came to a close, the company wanted to confirm that the changes made (and those being planned) set them up for success in 2021 and beyond. The Research. What We Learned.

Shopping 197

Shopping Checkout Location Planning 197

Retail TouchPoints

FEBRUARY 25, 2021

Target is debuting an enhanced Apple shopping experience online and in 17 stores this month, with additional locations scheduled to roll out by fall 2021. The dedicated in-store shops will double Apple’s footprint in select Target stores.

Shopping 144

Shopping Accessories Location Planning 144

Retail TouchPoints

NOVEMBER 3, 2020

As moderators of the live roundtable titled Designing Stores That Delight Shoppers With Technology , Joé Lloyd of AVIXA and Beth Warren of CRI had the chance to dive in with an engaged group of retail executives from across the globe, to discuss some of the innovative technologies and strategies that are keeping customers coming inside.

Clienteling 185

Clienteling Returns Consumer Location 185

Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. Want the latest thinking on how brick-and-mortar stores can be reconfigured for a post-pandemic environment? Hear how the retailer was able to fine-tune the search experience to drive discovery and conversions during a lunch-and-learn session on Nov.

Merchant Services 280

Merchant Services Payment Services Consumer Beauty and Health 280

Retail TouchPoints

FEBRUARY 3, 2021

Though many merchants have taken measures to make their locations safer for workers and shoppers alike, a great many would-be patrons are still wary of being in close proximity to others. As we look ahead into 2021, it is apparent that we are far from being out of the woods with COVID-19.

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Advertising Marketing Spend Consumer Shopping 240

Small Biz Trends

JULY 8, 2021

What do the latest retail statistics tell us about retailing in 2021? We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below.

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Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

JULY 28, 2020

“We came up with our own comprehensive strategy nationwide rather than wait for a local government to tell us what we had to do to reopen the stores or operate effectively,” said Roger Dunlap, SVP of Sales and Operations at Bob’s Furniture in an interview with Retail TouchPoints. “We Pandemic Isn’t Slowing Store Growth.

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Location Shopping Planning ATS 150

Retail TouchPoints

FEBRUARY 9, 2023

The company rebranded as Batteries Plus Bulbs in 2012 in an attempt to expand its appeal but then reverted back to just Batteries Plus in 2021 (although it does still sell light bulbs). The Power of the Store One big advantage Batteries Plus has over its competitors is its store footprint, which continues to grow.

Consumer 168

Consumer Marketing Specialty Retailers Shipping 168

Retail TouchPoints

FEBRUARY 11, 2021

Now the store is viewed as a flexible asset, capable of fulfilling a variety of needs: Distribution center supplying inventory to other locations Ecommerce fulfillment Amazon return hub Curbside pickup Private bubble/pod shopping location Retooled for more buying, less shopping Emphasis on health and safety, contactless shopping.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. Approximately 30% of the attendees were located outside the U.S. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We The Power of Vision to Reshape Retail and the Customer Experience.

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Beauty and Health Customer Experience Marketing Consumer 196

Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress. In Q4 2021, it processed 70% of online orders through its stores.

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Fulfillment Shipping Inventory Management Location 265

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98