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“Less is more” appears to be the new mantra for retailers and QSRs when it comes to square footage for their stores and restaurants. A report from commercial real estate company JLL revealed that in Q1 2024, more than two-thirds (68.5%) of leasing deals were for spaces of 2,500 square feet or smaller. The trend toward compact selling spaces isn’t a new phenomenon, according to Arvind Cheruku, Partner and CIO of Janapriya Upscale USA , a subsidiary of a 36 -year-old real estate company with roots
Aussie oral care brand Gem has launched a new product category as it seeks to continue elevating the boring everyday essentials. Best known for its natural and aesthetically packaged toothpaste, Gem entered the bodycare category this week with four SKUs of deodorant infused with skin-loving actives launching into Woolworths stores nationally alongside select Terry White Chemists and Priceline stores.
Omnichannel planning is widely recognised as the contemporary, effective and optimal approach to coordinating digital media. We all know that crafting a brilliant digital media plan stems from developing a comprehensive digital strategy. It’s all very smart, but it seems we may be missing a trick in not considering each individual device. After all, the way we use a laptop and mobile phone are different, yet us marketers so often plan a campaign that treats every device as equal.
On Tuesday, over 15,000 Amazon delivery drivers launched arbitration proceedings against the e-commerce giant, claiming they were misclassified as independent contractors rather than employees entitled to minimum wage and overtime benefits.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Streaming TV platform Roku has launched a new service called Roku Exchange to connect streaming TV ad inventory with advertiser demand. By combining Roku’s TV advertising supply with identity data and AI-driven optimization capabilities, the process of buying Roku Media and TV streaming ad placements will be accessible to more buyers. As the central supply hub within the Roku platform, Roku Exchange will now handle supply integrations, fair auctions and ad decisioning, and it is integrated with
Investment company QIC intends to sell its 50 per cent of stake in Perth luxury shopping centre Claremont Quarter. QIC and Hawaiian jointly own the shopping centre, which has a gross lettable area of 29,800sqm and is supported by five mini-majors and 118 speciality stores and kiosks. Its major tenants include David Jones, Coles, Jack’s Whole Foods & Groceries, Chanel, and Georg Jensen. “Claremont Quarter will be competitively contested by a wide range of domestic and offshore groups gi
Sports fan platform Fanatics has further solidified its presence in the world of collectibles through a new partnership with elite auction house Sotheby’s that the partners say will “redefine the trading card industry.” While Fanatics’ core business is focused on sports-related fan merchandise, the retailer made its first big move into the world of collectibles when it acquired trading card brand Topps in January 2022.
Sports fan platform Fanatics has further solidified its presence in the world of collectibles through a new partnership with elite auction house Sotheby’s that the partners say will “redefine the trading card industry.” While Fanatics’ core business is focused on sports-related fan merchandise, the retailer made its first big move into the world of collectibles when it acquired trading card brand Topps in January 2022.
The proposed merger of Sigma and Chemist Warehouse could create a “major structural change” for the pharmacy sector according to a preliminary report from The Australian Competition & Consumer Commission (ACCC). The merger involves the largest pharmacy chain by revenue and a key wholesaler to thousands of independent pharmacies, ACCC commissioner Stephen Ridgeway said.
Seeking to modernize its core technology platforms, Bath & Body Works is working with Accenture to leverage the latest digital, martech, AI and generative AI solutions. The retailer will collaborate with Accenture on new capabilities like a digital Fragrance Finder, a gen AI-powered conversational experience designed to help customers find the perfect fragrance tailored to their individual preferences.
Anna Brennan is the general manager of women’s athleisurewear retailer Stylerunner. Before joining the team in 2023, Brennan was the general manager of fashion, at the Iconic. Since the age of six, it was clear to Brennan that she wanted to go into retail fashion buying. Fast forward to one university degree and an overseas work experience later, she landed her dream job with David Jones in 2002.
In partnership with Roadie , a UPS company , BJ’s Wholesale Club has expanded same-day delivery services for large, big-ticket items such as patio sets, grills and TVs. “With same-day delivery, we’re able to not only provide competitive everyday low prices, but we can save members time by delivering the order in just a few hours,” said Monica Schwartz, EVP and Chief Digital Officer at BJ’s Wholesale Club in a statement.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
The Memo, the Australian omnichannel shopping destination for parents who are navigating pregnancy, postpartum and parenting, just opened its second and third Melbourne stores. Co-founders of The Memo, Kate Casey and Phoebe Simmonds, saw a gap in parenting retail for flagship boutiques which give consumers an elevated shopping experience with a focus on quality, curation and exceptional customer service.
Imagine throngs of festival-goers pulsing with energy, immersed in the electrifying atmosphere of Coachella. The air is alive with the beat of the music, the vibrant colors of the crowd and the tangible excitement that permeates every corner of the festival grounds. Now, imagine capturing that very essence and weaving it into the fabric of your retail store.
A recurring theme at Day two of NRF’s Retail’s Big Show Asia in Singapore on Wednesday was clearly the understanding among retailers of the need to deliver a great customer experience to succeed. Laurent Boidevezi, the Apac president of luxury liquor group Moet Hennessy kicked off the day by outlining the company’s plans to expand on building its maison’s direct retail spaces as it looks to boost engagement with new generations of end customers.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Speaking to merchants in Australia, it’s clear that the retail landscape is more competitive than ever, intensified by the influx of global e-commerce players and price-conscious consumers. The good news is that they’re also seeing customers returning to physical stores. This provides a fantastic opportunity to deliver a great customer experience, which can really set a business apart – provided it’s done right.
The recent C-suite shuffles between two of the Australian retail industry’s biggest players — Brett Blundy’s BBRC and Solomon Lew’s Premier Investments — are prime examples of how businesses at the top successfully operate, an industry expert says. Lovisa’s announcement earlier this month that John Cheston will leave Smiggle to become its new CEO and managing director next June marks the latest departure of a senior leader from Premier Investments.
Expanding his ambitious vision beyond land and air, Saudi Crown Prince Mohammed bin Salman is venturing into the maritime world with the launch of Aroya Cruises.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Danish lifestyle brand Bolia just opened its first Australian flagship store in Melbourne’s mecca of furniture, Richmond’s Church Street. Renowned for its clean lines, minimalist aesthetic and traditional craftsmanship, Scandinavian design has influenced the furniture and interior industry for decades. The brand was previously available in Australia through select stockists but now for the first time, consumers can get the Bolia experience and shop its ‘whole of home’ product offering and custom
HanesBrands will sell the IP and certain operating assets of its global Champion business to Authentic Brands Group for $1.2 billion , a figure that could increase to $1.5 billion via an additional contingent cash consideration if certain performance thresholds are met. The acquisition, which has been unanimously approved by the HanesBrands board of directors, is slated to be completed in the second half of 2024.
Having operated in Asia for more than a decade with Hong Kong as its sole market, the French fashion label American Vintage now has larger ambitions. The brand recently opened its first Mainland China store in Shanghai, and it is just the start of its goal to further capture high-spending Chinese consumers in the region. Founded in 2005 in Marseilles, American Vintage draws inspiration from the United States and is known for its T-shirts, knits, denim, and fleece.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Based in Taiwan and with operations in Hong Kong, PopChill is fast becoming a major player in Asia’s growing luxury resale marketplace. Off the back of its recent funding round, we spoke with Popchill co-founder Andy Kuo about its plans to expand into Singapore and beyond and how investing in marketing, AI and tech talent is the key to future growth.
Mirvac Retail has collaborated with Rcycl to develop Cool New Era, a winter campaign designed to encourage customers’ sustainable shopping habits. Rcycl collection boxes will be installed throughout Mirvac shopping centres, allowing customers to drop off apparel they can longer wear or no longer want. According to Alison Flemming, GM of Mirvac Retail, being an ecologically responsible consumer is a great way to help the environment while giving back to the community.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Sainsbury’s has expanded its Nectar programme to include its ultra-fast EV charging service, making it the first of its kind in the UK to offer a national loyalty scheme. Customers using any of the supermarket’s 400 Smart Charge bays across the UK will now be able to collect Nectar points with their purchase. The initative is being rolled out to all sites between 12 and 24 June, including at its newly opened 50th Smart Charge location at its London Enfield Superstore.
In a dramatic turn of events, Paramount Global's stock continued its downward trajectory following the announcement by Shari Redstone to terminate merger discussions with Skydance Media.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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