Retail TouchPoints

MARCH 11, 2021

The company plans to gain market share and increase currency-neutral sales by an average of 8% to 10% annually between 2021 and 2025, through an aggressive expansion of Adidas’s already booming DTC business, including ecommerce; digitalization of its operations and stores; an expanded membership program; and an increased focus on sustainability.

Planning 194

Planning Wholesale Sporting Goods Accounting 194

Retail TouchPoints

MAY 13, 2024

In a current interview, Fielding said he is taking a wait-and-see approach: “I plan to ‘trust and verify.’ It is normal for retailers to create store groups based on historical performance, that is standard practice. I am curious, however, if the regional or political issues played into the distribution planning.

Apparel 222

Apparel Planning Store Operations Customer Experience 222

Retail TouchPoints

MARCH 1, 2023

“Innovation is a key operating principle for Hibbett as we continuously look for ways to improve the shopper experience and adapt to ever-changing consumer needs and wants,” said Ben Knighten, SVP of Store Operations for Hibbett in a statement. “We

Returns 254

Returns ATS Kiosk Customer Experience 254

Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

Location 147

Location Payment Services Planning Store Operations 147

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. Comparable store sales declined 12.7% , even with an 800%. For the three months ended Aug.

Store Operations 298

Store Operations Planning Location Customer Experience 298

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 260

Checkout Payment Services Supermarket Customer Experience 260

Retail TouchPoints

MARCH 3, 2023

The ecommerce site closed on March 2, and the company expects to wind down its brick-and-mortar operations by late June 2023. Nordstrom’s Canadian operations employ approximately 2,500 people. “We We entered Canada in 2014 with a plan to build and sustain a long-term business there,” said Erik Nordstrom, CEO of Nordstrom Inc.

Department Stores 274

Department Stores Customer Experience Planning Store Operations 274

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. ’ ” said Anderson.

Apparel 229

Apparel Returns Department Stores Fulfillment 229

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. The children’s specialty apparel retailer currently operates 920 stores as well as an e-Commerce business representing 31% of its revenue.

Location 149

Location Shipping Apparel Returns 149

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay.

Customer Experience 298

Customer Experience Fulfillment Returns Marketing 298

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online.

Employee Engagement 264

Employee Engagement Store Operations Consumer Management 264

Retail TouchPoints

FEBRUARY 9, 2024

billion in 2021 — and experts expect this year’s total to continue to rise. This can also help retailers gauge the success of different promotions, helping them refine their marketing strategies and improve engagement with customers. Retail crime was a hot topic throughout 2023, and it’s easy to see why. billion in 2022, up from $93.9

Loss Prevention 238

Loss Prevention Jewelry Customer Experience Management 238

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 191

Checkout Payment Services ATS Accounting 191

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The company currently operates 23 stores in Canada under the JD , size? The Retail Management Suite from Jesta I.S.

Loss Prevention 209

Loss Prevention Management Planning Location 209

Retail TouchPoints

JULY 27, 2023

Since introducing Flybuy, Joann customers wait less than two minutes on average for their orders. Joann announced plans in January 2023 to save up to $200 million per year by lowering supply chain costs, and Chief Customer Officer Chris DiTullio detailed plans to upgrade Joann stores chainwide in an October 2021 interview.

Location 181

Location Planning Store Operations Customer Experience 181

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022.

Planning 286

Planning Marketing Store Operations ATS 286

Retail TouchPoints

AUGUST 27, 2020

Bankruptcy Court for the Eastern District of Virginia has approved the J.Crew Group reorganization plan, paving the way for the parent company of J.Crew , J.Crew Factory and Madewell to emerge from Chapter 11 in early September. The plan provides $400 million in exit financing and $400 million in new term loans.

Finance 343

Finance Planning Store Operations Customer Experience 343

Retail TouchPoints

APRIL 19, 2023

Since launching its first non-food partnership in 2020 and the introduction of its dedicated Kids and Baby category in 2021, Uber’s grocery, retail and new verticals business has grown to more than 100,000 merchant partners. and Canada in a statement.

Accessories 237

Accessories Planning Consumer Shopping 237

Retail TouchPoints

OCTOBER 1, 2022

and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. Now is the time for interested third parties to plan their strategy for entering the cannabis sector, according to Walsh. We also have an unmatched consumer experience in the store so that folks will select us.”.

Customer Experience 304

Customer Experience Consumer Promotions Planning 304

Retail TouchPoints

DECEMBER 7, 2020

has seen great success after unveiling a “next-gen” store concept this past September in Shenandoah, Texas. As a result, Men’s Wearhouse already has plans to expand the tech-driven concept to more locations through 2021. There’s obviously an experience focus, but were there other objectives for it?

Customer Experience 298

Customer Experience Location Consumer Apparel 298

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 288

Accessories Apparel Fashion Returns 288

Retail TouchPoints

MARCH 28, 2023

The retailer, a certified B Corporation, began an ambitious five-year plan in 2021 to roll out refill stations in a majority of its stores, with the target of saving 25 tons of plastic annually. The stations are now available in 800 stores worldwide and, after bringing the program to its U.S. footprint.

Shopping 228

Shopping Consumer Planning Marketing 228

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

MAY 9, 2022

Mashgin plans to use the investment to grow its team, accelerate expansion and scale internationally. The Mashgin solution speeds checkout by reading multiple items simultaneously, although it requires shoppers to set their purchases down on the countertop devices’ base to operate. “Our million in Series B funding at a $1.5

Checkout 220

Checkout Payment Services Planning Point of Sale 220

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. The brand also created a class for people with basic or outdated data and analytics skills to update their experience, according to reporting in VentureBeat.

Home Furnishings 294

Home Furnishings Shipping Fulfillment Consumer 294

Retail TouchPoints

FEBRUARY 10, 2022

The episode was shot in early 2021 and aired on Jan. It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have. As Leite shares at the end of the episode, she plans to triple the company’s revenue over the next five years.

Inventory Management 299

Inventory Management Beauty and Health Management Planning 299

Retail TouchPoints

AUGUST 14, 2023

Customers using these bins through Oct. Since 2021, Starbucks has been testing the 100% reusables model in multiple markets, including Arizona, Colorado and at the SODO 8 store inside the retailer’s Seattle headquarters, as well as globally in Japan, Singapore, London and South Korea.

Returns 189

Returns Payment Services Point of Sale Location 189

Retail TouchPoints

JUNE 1, 2022

In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” And 2021 was itself a record year for foot traffic. This drove the 18% sales growth last year in brick-and-mortar stores, while ecommerce sales grew 14%. typically sold near cash registers.

Checkout 296

Checkout Location Shopping Consumer 296

Retail TouchPoints

AUGUST 10, 2021

Rite Aid Chief Retail Officer Andrew Persaud will discuss how the retailer’s reimagining of the traditional store experience has created closer connections with its customers. In another session, Melissa Gonzalez will reveal why pop-ups represent the newest trend in agile store formats. At Chicago’s McCormick Place, Aug.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

NOVEMBER 17, 2021

Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. In China alone, livestreaming sales were estimated at $66 billion in 2019 and $160 billion in 2020, and are projected to reach $300 billion in 2021, according to Bryan Amaral, Founder and CEO of Clientricity. Hoyler noted that: 94% of U.S.

Consumer 298

Consumer Shopping Shipping Planning 298

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery.

Payment Services 338

Payment Services Checkout Fulfillment Kiosk 338

Retail TouchPoints

APRIL 13, 2022

Many people in finance and retail considered 2021 the “year of the cryptocurrency.” Another major sign of broad usage and acceptance came with Walmart’s move to offer Bitcoin purchasing and selling through Bitcoin ATMs in 200 of its store locations. Pick the right location(s).

Payment Services 223

Payment Services Finance Location Consumer 223

Retail TouchPoints

MAY 4, 2021

Retailers sometimes move at a near-glacial pace, planning out huge builds with extreme precision — and sometimes years in advance. This isn’t to say that planning should fall by the wayside. But any plan going forward will need to include recalibration of the shopping experience. Find alignment with marketing.

Planning 275

Planning Checkout Shopping Consumer 275

Retail TouchPoints

FEBRUARY 5, 2021

Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. Ultimately, planning for holiday season 2021 begins with the recap of holiday season 2020. Creating a Frictionless Returns Process.

Payment Services 173

Payment Services Returns Specialty Retailers Promotions 173

A1 Retail

AUGUST 20, 2021

Significant investment and multiple new stores planned as demand for affordable Scandi homewares soars. Pictured: JYSK opened its latest store in Stockport on 8 th July, its 23 rd location in the UK. bringing a fresh new look and enhanced customer experience to our shoppers.”.

Planning 52

Planning Location Store Operations Customer Experience 52

Retail TouchPoints

MAY 12, 2021

When the pandemic took hold, Seattle-area Town & Country Markets (T&C) went to work ensuring their customers still felt safe and well-cared-for. As 2020 came to a close, the company wanted to confirm that the changes made (and those being planned) set them up for success in 2021 and beyond. Planning for Improvement.

Shopping 214

Shopping Checkout Location Planning 214

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

Payment Services 259

Payment Services Fulfillment Location Shipping 259