Retail TouchPoints

MAY 25, 2022

Chanel plans to deliver personalized experiences to top-purchasing clients through dedicated boutiques as it builds upon strong FY2021 earnings of $15.6 This initiative is scheduled to begin in early 2023, with the first private boutiques planned to open in Chanel’s key cities in Asia. . YoY for the year ending Dec.

Boutique 271

Boutique Beauty and Health Fashion Customer Experience 271

Retail TouchPoints

SEPTEMBER 10, 2021

Andrew Lande-Shannon, Senior Director, Store Experience at Madison Reed, estimated that 95 million women color their hair each year, with each spending an average of $160 annually, during his session at retailX 2021. Madison Reed plans to have the screens installed at 50% of its Color Bars by the end of 2021.

Customer Experience 231

Customer Experience Consumer Planning ATS 231

Retail TouchPoints

JULY 22, 2022

The upgrades are aimed at benefiting retailers as well as customers. Some of the planned improvements include barcode scanning, more efficient inventory management, easier options for adding product images and real-time support to fix any issues that come up. billion in February 2021.

Customer Experience 241

Customer Experience Merchant Services Inventory Management Grocer 241

I Vend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Payment Services Checkout Marketing Spend 98

Retail TouchPoints

MARCH 9, 2023

The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan. The retailer: Introduced its House of Sport concept store in April 2021; Debuted its Going, Going, Gone! The retailer’s expansion plans come on the heels of a fairly strong fiscal year: net sales rose to $12.4

Location 249

Location Sporting Goods Planning Discount Store 249

Retail TouchPoints

APRIL 11, 2022

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

Planning 285

Planning Sporting Goods Accessories Apparel 285

Retail TouchPoints

MARCH 31, 2023

And this is just the first of in a series of shopping events Wish has planned for 2023. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In Joe Yan: Our strategic focus right now is to to keep improving the customer experience.

Planning 317

Planning Consumer Shipping Shopping 317

Inside Retail

SEPTEMBER 27, 2023

In 2021, Lululemon launched Like New, a re-commerce initiative that encourages customers to trade in gently used items in exchange for a gift card, and by 2025, the company aims for at least 75 per cent of its materials to be sustainable. million in 2021 to US$247.48 million by 2028, reflecting a CAGR of 10.5 billion to US$12.5

Planning 130

Planning Finance Apparel Marketing 130

Hyken

DECEMBER 3, 2021

He shares the four key areas that lead to elevated customer experiences while growing rapidly. In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Voice of Customer.

Customer Experience 116

Customer Experience Drop-Shipping Employee Engagement Accounting 116

I Vend

JANUARY 13, 2022

The National Retail Federation’s (NRF) figures for the 2021 ‘returns season’ states that up to 13% of total sales in the US were returned – that is over $400 billion of goods. Planned returns – the growth of online shopping has dramatically increased returns. But managing refunds can be costly and time-consuming.

Customer Experience 98

Customer Experience Returns Management Inventory Management 98

Hyken

SEPTEMBER 10, 2021

She writes about what customers expect from companies in 2021 and what they actually get. Customers want their concerns resolved swiftly, without having to wait in line or being handed from one executive to another. . In this post, we shall compare five customer expectations in 2021 to their reality.

Customer Experience 83

Customer Experience Employee Engagement Advertising Consumer 83

Retail TouchPoints

JULY 7, 2022

billion mobile augmented reality (AR) users by 2024 Players on Roblox, a well-known gaming metaverse, posted nearly 10 billion hours in playing time in Q1 2021, with players averaging 156 minutes per day . A Metaverse Preparedness Action Plan. My recommendation is to get this plan done this year. Craft your data plan.

Planning 245

Planning Advertising Marketing Consumer 245

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

MARCH 28, 2022

Liu oversees the MINISO business, including product marketing, PR, user operations and global ecommerce, so he shared some exclusive insights into the company’s expansion plans and priorities. We have plans to enter some new markets as well. RTP: The $10 N’ Under concept is integral to the MINISO experience.

Planning 216

Planning Consumer Marketing Accounting 216

Retail TouchPoints

JANUARY 27, 2021

According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. growth rate in 2021 after most economies come out of full lockdown and continue to contain the virus, and start distributing vaccines. According to IMF , the global economy contracted by 4.9%

Consumer 278

Consumer Customer Experience Shopping Marketing 278

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 218

Payment Services Shopping Planning Fulfillment 218

Retail TouchPoints

MARCH 7, 2022

We delivered record EPS [earnings per share] in 2021 and achieved our operating margin goal two years ahead of schedule, reflecting our progress to drive more profitable growth.”. Kohl’s plans to enhance its data science capabilities in an effort to engage with customers more efficiently and provide greater relevance.

Planning 285

Planning Returns Outdoor ATS 285

Retail TouchPoints

DECEMBER 18, 2020

Specialty retailer rue21 plans to open 15 stores in 2021, following the recent openings of three new brick-and-mortar stores. The new capital structure will allow rue21 to accelerate strategic growth initiatives, including omnichannel enhancements to create more engaging customer experiences, according to a release from the retailer.

Specialty Retailers 163

Specialty Retailers Finance Customer Experience Location 163

Retail TouchPoints

MAY 12, 2021

Nearly 50% of those surveyed said they’d be doing more of their shopping online in 2021; more than one third said they’d be using buy online, pick up in-store more, and more than one quarter said they’d be using curbside pickup more this year than they did pre-pandemic. Kendra Scott also created a curbside pickup program. Agility Pays Off.

Jewelry 210

Jewelry Merchant Services Customer Experience Wholesale 210

Retail TouchPoints

NOVEMBER 22, 2023

Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year. Collectively, the entire process builds density to lower the cost of delivery, which we can reinvest back into the customer experience,” wrote McKeehan.

Fulfillment 227

Fulfillment Store Operations Customer Experience Planning 227

Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Evaluating 2020 Metrics and Planning for 2021. This is a chance to get your entire team in one room and plan for 2021 together. Website traffic: More than 4.5

Payment Services 149

Payment Services Promotions Shipping Planning 149

Retail TouchPoints

FEBRUARY 18, 2021

during Q4 2021, which ended Jan 31, 2021. Total revenue for the full fiscal 2021 was $559.2 Walmart is planning to make $14 billion in capital expenditures, up from its recent rate of $10 billion to $11 billion annually. Walmart reported 69% online sales growth and an 8.6% same-store sales bump in the U.S. billion , up 6.7%

Planning 233

Planning Advertising Customer Experience Location 233

Retail TouchPoints

MARCH 23, 2022

Nike is pushing forward with its digitally focused direct-to-consumer strategy following a strong Q3, with plans to build “the marketplace of the future” and bring standalone Jordan stores to North America. To that end, Nike plans to begin testing a new Jordan-only store concept in North America in 2023.

Planning 257

Planning Wholesale Sporting Goods Accounting 257

Cisco Retail

JUNE 9, 2021

For retailers, a simple, flawless, digital customer experience is the new currency. People no longer have a choice; they have to rely on digital experiences with the companies they rely on – including yours. That’s a scary place to be when you are focused on risk avoidance and flawless customer experiences.

Customer Experience 84

Customer Experience Planning Consumer ATS 84

Retail TouchPoints

JANUARY 12, 2021

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF from putting together an all-star lineup. The two will discuss meeting today’s shopper where they’re at, potential business disruptions in the near term and how 2021 is likely to unfold at stores across the nation.

Consumer 204

Consumer Retail Trends Returns Customer Experience 204

Retail TouchPoints

NOVEMBER 18, 2020

Taking advantage of the surge in online grocery generated by COVID-19, Farmstead plans to bring its dark store fulfillment model to a third market: Raleigh-Durham, N.C. Farmstead began in the San Francisco Bay area and announced plans in September 2019 to expand into the Carolinas. in early 2021. Charlotte, N.C.

Planning 210

Planning Marketing Fulfillment Customer Experience 210

Retail TouchPoints

MARCH 11, 2021

The company plans to gain market share and increase currency-neutral sales by an average of 8% to 10% annually between 2021 and 2025, through an aggressive expansion of Adidas’s already booming DTC business, including ecommerce; digitalization of its operations and stores; an expanded membership program; and an increased focus on sustainability.

Planning 193

Planning Wholesale Sporting Goods Accounting 193

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 263

Finance Payment Services Consumer Shopping 263

Hyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. She shares how BPOs can enhance your customer experience.

Customer Experience 54

Customer Experience Management Marketing Planning 54

Retail TouchPoints

OCTOBER 12, 2021

Department stores, specialty retailers and luxury brands alike embrace these spaces to create wondrous experiences and inspire shoppers, and it is the design and creative teams that help bring these experiences to life. Submit your nomination now!

Returns 182

Returns Specialty Retailers Department Stores Planning 182

Retail TouchPoints

FEBRUARY 9, 2024

Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S. fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. in late 2023 after first expanding to the area in 2021.

Fulfillment 227

Fulfillment Social Commerce Apparel Customer Experience 227

Retail TouchPoints

AUGUST 11, 2022

Here’s how he plans to do it. These numbers weren’t wholly unexpected, particularly because the company halted all its marketing in July 2021 to do a full reset (ad spend in Q2 was just 11% of what it was in Q2 2021). The Comeback: A Three-Part Action Plan. Bargains and Discovery Draw Shoppers. Merchant quality.

Merchant Services 232

Merchant Services Planning Consumer Shipping 232

I Vend

APRIL 5, 2023

These five features combine to help you minimise cost, delight your customers and steal a march on your competition. So let’s take a look at how to use data to improve customer experience – here’s our top seven tips: #1 Connectivity In today’s joined-up world, connectivity is essential. from 2023 to 2030, taking it up to US $85.11

Customer Experience 52

Customer Experience Payment Services Point of Sale Inventory Management 52

Retail TouchPoints

AUGUST 12, 2021

Digital convenience store Gopuff is continuing its aggressive expansion in European markets with the planned purchase of Dija , a European delivery platform focused on quickly providing consumers with daily essentials. The acquisition follows Gopuff’s purchase of UK-based Fancy , another last mile delivery platform, in May 2021.

Planning 299

Planning Customer Experience Consumer Marketing 299

Retail TouchPoints

JUNE 3, 2022

The launch is likely related to Albertsons’ plans to re-enter the marketplace arena; the retailer’s Senior Director of Marketplaces Jasmin Krdzalic provided a “sneak peek” at the May 2022 RICE conference in Chicago. in a statement.

Grocer 241

Grocer Customer Experience Planning Shopping 241

Hyken

APRIL 5, 2021

Each week I read a number of customer service and customer experience articles from various resources. Balancing Humanization and Digitization: 3 Key Customer Service Trends by Jordy Leiser. Here are three customer service trends brands should prepare for in 2021. Here are my top five picks from last week.

Customer Experience 103

Customer Experience Planning Marketing 103

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 258

Checkout Payment Services Supermarket Customer Experience 258