Retail TouchPoints

MAY 25, 2021

Both consumer confidence and spending are on the rise as the economy shows signs of stabilizing. Consumer spending will continue to spike, likely reaching record levels in the second half of this year as life resumes normalcy. Travel and dining out are at the top of people’s wish lists as they emerge from their forced hibernation.

Consumer 298

Consumer Advertising Shopping Promotions 298

Retail TouchPoints

MARCH 1, 2021

It’s all part of Sephora’s larger omnichannel strategy, which also includes the debut this week of a buy online, pick up in-store (BOPIS) offering that will be available at all freestanding stores by April 2021.

Location 310

Location Planning Department Stores Shopping 310

Retail TouchPoints

JULY 29, 2021

Dollar General is currently in expansion mode with plans for opening 1,050 new stores, remodeling 1,750 existing locations and relocating 100 stores in 2021. The total includes 50 standalone pOpshelf stores and 25 store-in-a-store variants, with the goal of expanding Dollar General’s customer base to new demographics.

Consumer 304

Consumer Apparel Location Planning 304

Retail TouchPoints

FEBRUARY 11, 2021

We’re going to skip any in-depth discussion of consumers’ ever-warming embrace of online shopping because it feels more “established than trending,” and because with limited space we want to cover what we believe are more intriguing developments for supply chain professionals. Consumers appreciate the focus on health and safety.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

DECEMBER 28, 2023

Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores. Rawlinson joined The Container Store in 2021 with more than 20 years of experience in digital retail.

Customer Experience 250

Customer Experience Promotions Store Operations Marketing 250

Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. Creature Comforts: Serving Consumers’ Desire for Life’s Simple Pleasures. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We And it needs to be meaningful for that consumer.”.

Beauty and Health 211

Beauty and Health Customer Experience Marketing Consumer 211

Retail TouchPoints

FEBRUARY 24, 2021

Accelerating vaccine rollouts combined with pent-up consumer demand will drive 2021 U.S. The projected increases for 2021 will put sales growth rates on a par with 2020’s. Online and other non-store sales, which are included in the total, zoomed higher in 2020, reaching $ 969.4 Non-store and online sales represented $206.9

Accounting 147

Accounting Consumer Store Operations ATS 147

Retail TouchPoints

FEBRUARY 24, 2021

An increasing number of consumers prefer to support brands that are vocal about social causes or have a philanthropic nature. Lots of brands are championing social causes, but we rarely see them translated into store experiences. The Store as a Set. Download a copy of the full report, “Retail Insights 2021” here.

Consumer 162

Consumer Fulfillment Location Shopping 162

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence.

Apparel 228

Apparel Returns Department Stores Fulfillment 228

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online.

Employee Engagement 262

Employee Engagement Store Operations Consumer Management 262

Retail TouchPoints

DECEMBER 21, 2023

Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023. But negative press didn’t stop either app from drawing U.S. Nicole Silberstein 6.

Sporting Goods 286

Sporting Goods Advertising Consumer Apparel 286

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

Store Operations 311

Store Operations Customer Experience Location ATS 311

Retail TouchPoints

NOVEMBER 18, 2022

This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017. Among those shoppers 67% plan to visit stores, up from 64% in 2021. Online search is the top source of gift inspiration, at 43% , followed by friends and family at 35% and within a store at 31%.

Shopping 255

Shopping Department Stores Planning Accounting 255

Retail TouchPoints

JULY 1, 2022

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.). as of July 1, 2022.

Telecommunications 299

Telecommunications Finance Store Operations Consumer 299

Retail TouchPoints

MAY 12, 2023

Bluestar brought back the Justice brand as an online-only retailer in April 2021 following its $90 million acquisition of the company in November 2020. Bluestar has appointed Anthony Lucia as Global President of Scotch & Soda USA and Global Business Operations.

Wholesale 295

Wholesale Accessories Apparel Brand Management 295

Retail TouchPoints

MAY 6, 2021

News of the split coincided with weak results for the company’s Q1 2021 performance. billion , and while the retailer reported a 35% year-over-year increase in buy online, pick up in store (BOPIS) purchases, the growth was lower than the increases other retailers have seen. Sales fell 13% to $2.4

Consumer 163

Consumer Returns Marketing Location 163

Retail TouchPoints

OCTOBER 5, 2020

H&M has not yet identified which stores will be shuttered. As the pandemic continues, fashion retailers in particular are feeling the negative impact on sales, both from rapid shifts in consumer behavior and continued temporary closures of physical locations.

Fast Fashion 184

Fast Fashion Fashion Accounting Location 184

Retail TouchPoints

NOVEMBER 9, 2022

Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. BJ’s Wholesale Club selected DoorDash as its grocery delivery partner across 226 stores in March 2022. Items from U.S.

Fulfillment 255

Fulfillment Wholesale Accounting Consumer 255

Retail TouchPoints

MARCH 1, 2023

“Innovation is a key operating principle for Hibbett as we continuously look for ways to improve the shopper experience and adapt to ever-changing consumer needs and wants,” said Ben Knighten, SVP of Store Operations for Hibbett in a statement. “We

Returns 252

Returns ATS Kiosk Customer Experience 252

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app.

Returns 242

Returns Drop-Shipping Wholesale Shipping 242

Retail TouchPoints

DECEMBER 15, 2023

billion in 2021 retail shrink could be attributed to ORC. It all sounded plausible, and the prevailing view — that retail crime was on a rampage — was backed up by the National Retail Federation’s April 2023 Organized Retail Crime (ORC) report , which stated that “nearly half” of the $94.5

Sporting Goods 219

Sporting Goods Loss Prevention Store Operations Returns 219

Retail TouchPoints

SEPTEMBER 7, 2023

Books-A-Million will leverage its 231 stores to offer same- and next-day delivery using the white label Walmart GoLocal service, which Walmart introduced in August 2021. As retail and consumer preferences continue to evolve, we’re thrilled to be bringing our customers this added convenience and serve them in new ways.”

Fulfillment 262

Fulfillment Shopping Marketing Consumer 262

Retail TouchPoints

MARCH 10, 2022

“Our return to stronger unit growth in 2022 reflects our believe that Ross can ultimately grow to 2,900 locations and dd’s DISCOUNTS can become a chain of 700 stores given consumers’ ongoing focus on value and convenience. For fiscal 2021, which ended Jan. 29, 2022, Ross achieved total sales of $18.9

Location 237

Location Planning Discount Store Returns 237

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ). The store has become a central hub for omnichannel fulfillment.

Fulfillment 245

Fulfillment Social Commerce Customer Retention Consumer 245

Retail TouchPoints

JULY 3, 2023

. “From moving our assembly operation, relocating our warehouse and updating our ERP system, we are collectively working towards a strategic omnichannel environment that supports shifts in retail and consumers’ wants and needs. The company, which was founded in 2004, had more than 100 stores across the U.S.

Location 284

Location Consumer Store Operations ATS 284

Retail TouchPoints

NOVEMBER 21, 2022

The retailer aims to create a consumer-driven demand engine by growing its ecommerce operations while adjusting its global operations, including halting a planned expansion into Japan. 18 call with investors.

Planning 263

Planning Store Operations Returns Marketing 263

Retail TouchPoints

NOVEMBER 12, 2021

Dollar General is the latest retailer to dive into delivery, partnering with DoorDash to offer same-day service from more than 9,000 stores — and with plans to expand to more than 10,000 locations by December 2021. The two companies first partnered for a 600 -store pilot program in summer 2021.

Location 273

Location Planning Consumer Shopping 273

Retail TouchPoints

MARCH 28, 2023

The retailer, a certified B Corporation, began an ambitious five-year plan in 2021 to roll out refill stations in a majority of its stores, with the target of saving 25 tons of plastic annually. The stations are now available in 800 stores worldwide and, after bringing the program to its U.S. footprint. “We

Shopping 226

Shopping Consumer Planning Marketing 226

Retail TouchPoints

SEPTEMBER 19, 2023

The IPO valuation represents a significant decline from early 2021, at the height of the COVID pandemic, when Instacart raised funding at a $39 billion valuation. Instacart works with more than 1,400 retail banners across 80,000+ stores, representing more than 85% of the U.S. grocery industry, according to the company’s SEC filing.

ATS 223

ATS Fulfillment Checkout Advertising 223

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

Checkout 316

Checkout Customer Experience Shopping Returns 316

Retail TouchPoints

OCTOBER 4, 2021

Claire’s is already working to build on this momentum through the launch of its Cdrop subscription box service in September 2021. million in Q2 2021 on revenue of $356 million. The retailer is seeking to complete its turnaround by zeroing in on its appeal to Gen Z consumers, among whom the brand is already well-known.

Jewelry 260

Jewelry Accessories Accounting Location 260

Retail TouchPoints

SEPTEMBER 29, 2023

We now have over 1,400 stores and ecommerce sites across 31 countries, and as we head into 2024, we are excited to bring Toys ‘R’ Us to consumers everywhere.” Toys ‘R’ Us marked its initial return to U.S.

Planning 277

Planning Specialty Retailers Shipping Returns 277

Retail TouchPoints

AUGUST 3, 2021

Modular replacement parts are available, allowing consumers to repair broken items rather than simply tossing them away. Packaging is made from post-consumer paper, printed with vegetable-based inks and uncoated for 100% recyclability. Stojo recently began distribution of its products in both Target stores and via Target.com.

Consumer 335

Consumer Shipping Finance Planning 335

Retail TouchPoints

AUGUST 10, 2021

retailX also will go Inside the Mind of the Values-Driven Consumer in a session featuring Danny Alexander, Co-founder of Who Gives A Crap , and Lindsay McCormick, CEO of Bite. Rethinking the Brick-and-Mortar Store. In another session, Melissa Gonzalez will reveal why pop-ups represent the newest trend in agile store formats.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

JANUARY 13, 2022

-based subsidiary of global luxury giant LVMH, spoke at the French Institute Allliance Francaise of New York in November 2021. Following a sharp contraction in 2020, the global luxury market surpassed pre-pandemic sales levels in 2021 — a resurgence powered by the U.S. and China, according to Bain & Company. market penetration.

Consumer 290

Consumer Marketing Jewelry Fashion 290

Retail TouchPoints

MARCH 21, 2023

locations while continuing to utilize third-party fast-charging network options, with the goal of matching consumer demand and expanding EV charging to neighborhoods that have, until now, lacked access. 7-Eleven had announced plans in June 2021 to install 500 EV ports at 250 stores in the U.S.

Payment Services 242

Payment Services Supermarket Location Planning 242

Retail TouchPoints

SEPTEMBER 22, 2022

Both 2020 and 2021 each had their own clear themes and pressures, and this holiday season will be defined by trying to understand what has changed. “ It’s really the tale of two years ,” said Matt Kramer, National Sector Leader, Consumer and Retail for KPMG US. as an outlier.

Promotions 233

Promotions Fulfillment Inventory Management Drop-Shipping 233