Retail TouchPoints

SEPTEMBER 20, 2023

The report found that increased labor costs and shaky consumer confidence are impacting holiday hiring plans, with retailers forecast to add a total of 410,000 seasonal jobs this season. Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. Amazon: 250,000 + $1.3B

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Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online.

Employee Engagement 254

Employee Engagement Store Operations Consumer Management 254

365 Retail

SEPTEMBER 23, 2021

Reimagining the role of the store as an online fulfilment channel will become an increasing priority for retailers in their post-pandemic recovery, the latest IDC White Paper, sponsored by Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , has revealed.

Fulfillment 52

Fulfillment Store Layout Shipping Consumer 52

Retail TouchPoints

FEBRUARY 24, 2021

An increasing number of consumers prefer to support brands that are vocal about social causes or have a philanthropic nature. Lots of brands are championing social causes, but we rarely see them translated into store experiences. The Store as a Set. Download a copy of the full report, “Retail Insights 2021” here.

Consumer 162

Consumer Fulfillment Location Shopping 162

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. There will be demand.

Apparel 225

Apparel Returns Department Stores Fulfillment 225

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Retailers had wanted to do this before as a way to save on labor costs.”.

Payment Services 326

Payment Services Checkout Fulfillment Kiosk 326

Retail TouchPoints

AUGUST 10, 2021

retailX also will go Inside the Mind of the Values-Driven Consumer in a session featuring Danny Alexander, Co-founder of Who Gives A Crap , and Lindsay McCormick, CEO of Bite. Rethinking the Brick-and-Mortar Store. These are just a sampling of the sessions that fill the retailX 2021 agenda. At Chicago’s McCormick Place, Aug.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. In combination with changes in worker attitudes and consumer behavior, these shifts have weakened the industry’s long-standing low-wage model.

Home Furnishings 283

Home Furnishings Shipping Fulfillment Consumer 283

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

Store Operations 309

Store Operations Customer Experience Location ATS 309

Retail TouchPoints

MARCH 24, 2022

5 spot in 2021 to 13 th this year. Discount and value retailers Schwarz Group (with its Lidl and Kaufland banners), Aldi and Costco also remained in the Top 10 this year, as did international supermarket operators Carrefour and Ahold Delhaize and furniture giant IKEA. Walmart and Amazon have retained their No.

Fulfillment 251

Fulfillment Department Stores Supermarket Returns 251

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 222

Fulfillment Payment Services Beauty and Health Checkout 222

Retail TouchPoints

JULY 1, 2022

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.). as of July 1, 2022.

Telecommunications 289

Telecommunications Finance Store Operations Consumer 289

Retail TouchPoints

SEPTEMBER 29, 2020

Leverage Digital Tech for Touchless Store Experiences. Retailers are faced with the task of creating immersive shopper journeys within their brick-and-mortar stores, while at the same time reassuring skittish consumers that the experience is safe for them. and eBay offer opportunities for branded storefronts and content.

Payment Services 248

Payment Services Fulfillment Location Shipping 248

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app.

Returns 232

Returns Drop-Shipping Wholesale Shipping 232

Retail TouchPoints

JULY 27, 2020

The surge in online shopping and finding alternative means to get goods to consumers (e.g. curbside pickup, turning entire stores into fulfillment centers) has left many retailers unprepared for this now new-normal, and has exposed their slow speed towards digital transformation. Following are excerpts from the discussion.

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Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. Curious about how consumer attitudes and behaviors are evolving? Want the latest thinking on how brick-and-mortar stores can be reconfigured for a post-pandemic environment? What consumers really want from brands and retailers.

Merchant Services 282

Merchant Services Payment Services Consumer Beauty and Health 282

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. Leadership pointed to two core areas for driving that growth: the fresh food segment and digital, which was described as “a growth engine” for the supermarket retailer, one of the nation’s biggest. .

Supermarket 203

Supermarket Fulfillment Returns Planning 203

Retail TouchPoints

MARCH 3, 2021

Target is planning to open 30 to 40 new small-format stores each year, with an emphasis on locations near college campuses and in cities such as New York, Los Angeles and Portland. The retailer plans to open on-campus college stores with the University of Georgia and the University of Michigan later in 2021. “We

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Fulfillment Planning Shopping Location 184

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. 31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year.

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Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

NOVEMBER 12, 2021

Dollar General is the latest retailer to dive into delivery, partnering with DoorDash to offer same-day service from more than 9,000 stores — and with plans to expand to more than 10,000 locations by December 2021. The two companies first partnered for a 600 -store pilot program in summer 2021.

Location 263

Location Planning Consumer Shopping 263

Retail TouchPoints

MARCH 28, 2023

The retailer, a certified B Corporation, began an ambitious five-year plan in 2021 to roll out refill stations in a majority of its stores, with the target of saving 25 tons of plastic annually. The stations are now available in 800 stores worldwide and, after bringing the program to its U.S. footprint. “We

Shopping 216

Shopping Consumer Planning Marketing 216

Retail TouchPoints

JUNE 1, 2022

In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” And 2021 was itself a record year for foot traffic. This drove the 18% sales growth last year in brick-and-mortar stores, while ecommerce sales grew 14%. typically sold near cash registers.

Checkout 291

Checkout Location Shopping Consumer 291

Retail TouchPoints

APRIL 19, 2023

Since launching its first non-food partnership in 2020 and the introduction of its dedicated Kids and Baby category in 2021, Uber’s grocery, retail and new verticals business has grown to more than 100,000 merchant partners.

Accessories 224

Accessories Planning Consumer Shopping 224

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. So, if it isn’t already.

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Retail TouchPoints

MAY 4, 2021

Just consider what consumer opinions mean to a business: One shopper’s review can reach millions of people and influence shopping behaviors. And with a 20% increase in people preferring contactless offerings, retailers need the ability to respond to consumer demands quickly and efficiently. Create several customer journeys.

Planning 263

Planning Checkout Shopping Consumer 263

Mass Relators

MAY 22, 2023

We delivered another strong quarter while executing on the strategy we outlined in December 2021, leading to the close of the Signify Health acquisition followed quickly by Oak Street Health,” noted Karen Lynch, CVS Health’s president and chief executive officer. Management now forecasts adjusted per-share earnings in the range of $8.50

Net Profit 52

Net Profit Fulfillment Store Operations Management 52

Retail TouchPoints

OCTOBER 1, 2022

and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. Now consumers expect omnichannel shopping options for cannabis just like they do for everything else. We also have an unmatched consumer experience in the store so that folks will select us.”.

Customer Experience 292

Customer Experience Consumer Promotions Planning 292

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. She also led NMG’s supply chain transformation strategy to modernize its omnichannel distribution and fulfillment network.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Retail TouchPoints

JANUARY 25, 2021

year-over-year for the November/December period, reflecting comparable store sales growth of 4.2% This success could be attributed to the convenience of Target’s same-day fulfillment options, led by curbside pickup (up 500% ) and same-day delivery through Shipt (up 300% ). Even During a Pandemic, Smart Pricing Brings People to Stores.

Promotions 221

Promotions Fulfillment Department Stores Shipping 221

Mass Relators

SEPTEMBER 12, 2022

Consumers flocked online for essential purchases, adding $102.08 billion in 2021, according to Digital Commerce 360. Overall in 2021, consumers spent $870.78 They almost exclusively use their existing stores as fulfillment outlets to enhance convenience and get the product to the consumer as economically as possible.

Grocer 52

Grocer Merchant Services Fulfillment Supermarket 52

Inside Retail

FEBRUARY 27, 2023

However, over the 12-month period from November 2021 to November 2022, online purchases were down 3.8 per cent due to lockdown-driven spending in 2021. Engaging experiences that attract customers to the website or the store will only go so far.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

JULY 27, 2023

Joann announced plans in January 2023 to save up to $200 million per year by lowering supply chain costs, and Chief Customer Officer Chris DiTullio detailed plans to upgrade Joann stores chainwide in an October 2021 interview.

Location 171

Location Planning Store Operations Customer Experience 171

Retail TouchPoints

FEBRUARY 3, 2021

Consumer concerns about the possibility of catching or spreading the coronavirus by way of social contact remain high. But it is also imperative that merchants let their consumers know about these actions, and get the word out to their customers about how they are (safely) open for business. Ignoring delivery.

Advertising 241

Advertising Marketing Spend Consumer Shopping 241

Retail TouchPoints

FEBRUARY 5, 2021

As was mentioned earlier, the transaction does not start when the customer enters the store, and it does not end when the customer makes the purchase. Ultimately, planning for holiday season 2021 begins with the recap of holiday season 2020. Gene Bornac is Chief Strategy Officer at enVista.

Payment Services 171

Payment Services Returns Specialty Retailers Promotions 171

Retail TouchPoints

MAY 5, 2022

Home Depot Ventures will continue the retailer’s history of startup investments, which include: Afero , a secure end-to-end IoT platform designed to provide smart capabilities for products in multiple industries; Loadsmart , a freight technology company designed to help shippers and carriers price, book and move freight more efficiently; Made Renovation (..)

Customer Experience 249

Customer Experience Management Store Operations ATS 249

Retail TouchPoints

NOVEMBER 3, 2020

As moderators of the live roundtable titled Designing Stores That Delight Shoppers With Technology , Joé Lloyd of AVIXA and Beth Warren of CRI had the chance to dive in with an engaged group of retail executives from across the globe, to discuss some of the innovative technologies and strategies that are keeping customers coming inside.

Clienteling 190

Clienteling Returns Consumer Location 190

Retail TouchPoints

MAY 12, 2021

As 2020 came to a close, the company wanted to confirm that the changes made (and those being planned) set them up for success in 2021 and beyond. Sanitization was made central to in-store operations with supplies made readily available to customers for their own use. The Research.

Shopping 202

Shopping Checkout Location Planning 202