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Top 10 Contactless Trends to Watch in 2022

Retail TouchPoints

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Retailers had wanted to do this before as a way to save on labor costs.”. Retail ‘winners’ were already doing this at much higher levels than others, even before COVID,” said Buzek.

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Amazon, Target, Macy’s Plan to Hire Combined 388,000 Employees for the Holidays

Retail TouchPoints

Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. And many retailers, seeking to snag the best staff, have announced competitive hourly wage rates and flexible payment options that offer anytime access to earned pay. Amazon: 250,000 + $1.3B

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Consumers Turn to BNPL, BOPIS to Cope with Rising Prices and Supply Chain Uncertainty

Retail TouchPoints

31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Even outside of the holiday season, uptake in buy now, pay later (BNPL) services is exploding in the U.S.,

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Grubhub Deploys Cashierless Checkouts at Campus C-Store

Retail TouchPoints

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

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Walmart Canada Will Invest $3.5 Billion To Modernize Stores, DCs And Supply Chain

Retail TouchPoints

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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#RSP20 Webinars Offer Guide for Growth in the New Retail Reality

Retail TouchPoints

As a result, many retailers must move beyond manual processes to calculate their sales tax obligations. You can encourage initial purchases and repeat business by fulfilling quickly, responding thoughtfully and promptly to inquiries and reviews and by maintaining a competitive pricing structure.”. Perform a “health check.” “You

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Continuing Omnichannel Success Post-Holiday Season

Retail TouchPoints

The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. Creating a Frictionless Returns Process. Fostering Systems Integration and Visibility. Next Steps.