Retail TouchPoints

MARCH 1, 2021

It’s all part of Sephora’s larger omnichannel strategy, which also includes the debut this week of a buy online, pick up in-store (BOPIS) offering that will be available at all freestanding stores by April 2021. The retailers plan to expand the concept to at least 850 stores by 2023.

Location 312

Location Planning Department Stores Shopping 312

Retail TouchPoints

DECEMBER 22, 2020

Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. The retailer’s plan to better connect with consumers will include “scaling direct connections with contactable members,” according to Matt Friend, EVP and CFO at Nike. 18 call with analysts.

Checkout 358

Checkout Planning Consumer Management 358

Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. Paper coupon use saw a similarly robust year-over-year increase: 70% of shoppers reported using at least one in the three months prior to the Study.

Promotions 276

Promotions Shopping Consumer Fulfillment 276

Retail TouchPoints

JANUARY 7, 2021

Macy’s will close an additional 45 stores by mid-2021 as part of its previously announced plan to shutter 125 locations by 2023. Liquidation sales have already started at some of the stores, while the rest are scheduled to start later in January.

Planning 208

Planning Location ATS Store Operations 208

Retail TouchPoints

JANUARY 19, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. “We’ve cooperated fully, and the government’s allegations don’t reflect the reality of safety at our sites. .

Planning 269

Planning ATS Shipping Location 269

Retail TouchPoints

MAY 7, 2021

At Home has entered into a definitive agreement to sell itself to funds affiliated with Hellman & Friedman (H&F), a global private equity firm, in an all-cash transaction valued at $2.8 At Home will be taken private after the acquisition closes. At Home is coming off a strong Q4 2021, which ended Jan.

ATS 166

ATS Customer Retention Home Furnishings Planning 166

Retail TouchPoints

NOVEMBER 22, 2023

Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year. Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post.

Fulfillment 230

Fulfillment Store Operations Customer Experience Planning 230

Retail TouchPoints

OCTOBER 18, 2023

Clarke joins AEO from PVH Corporation where she served as Global Chief Supply Chain Officer from 2021. Before joining PVH, Sarah held various leadership roles at Gap Inc. In her new role as EVP and Chief Supply Chain Officer at AEO, Clarke will be responsible for managing AEO’s global supply chain from sourcing through distribution.

Finance 247

Finance Accounting Store Operations Planning 247

Retail TouchPoints

FEBRUARY 11, 2021

At the close of every calendar year it’s customary to pen a post about trends and predictions for the upcoming year. Some time in 2021 you’ll be on a Zoom call and a panelist will say, “We used 2020 to tackle important digital transformation projects that had been back-burnered.” Here’s to a safe, healthy, prosperous 2021.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

JULY 22, 2021

In this article, we take a look at the key risks that may be faced by retail businesses in 2021 but also through the next decade. The union states that on average, a teacher spends $500 per year at Walmart on school supplies. The lingering impact of COVID-19. Strong from over 1.7 Summing it All Up.

Payment Services 305

Payment Services Consumer Customer Experience Accounting 305

Retail TouchPoints

JANUARY 7, 2022

million in Q3 2021, with year-over-year comparable sales down 7% to $1.9 A disproportionate amount of our sales are generated from our circular at stores and are a key trip driver,” said Tritton. The affected shops are located across 19 states, including seven in New York, five in California and four in Washington.

ATS 262

ATS Apparel Planning Location 262

Retail TouchPoints

NOVEMBER 22, 2021

Authentic Brands Group (ABG) is delaying its planned IPO in favor of selling stakes in the business to CVC Capital , HPS Investment Partners and some of its existing shareholders in a deal that values ABG at $12.7 We don’t manage stores, inventory or supply chains. ABG is now targeting an IPO date in 2023 or 2024, according to CNBC.

ATS 229

ATS Planning Management Marketing 229

Retail TouchPoints

MAY 17, 2022

Patel was promoted to CEO in July 2021 as part of the retailer’s turnaround efforts following its emergence from Chapter 11 bankruptcy in an expedited “ one-day reorganization.” His pre-Belk roles include senior leadership positions at Kohl’s and Lands’ End. billion in sales during Q4 2021, up from $2.2 billion in Q4 2020.

Store Operations 229

Store Operations Promotions Planning Management 229

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. economy has never been shut down like this in my lifetime,” said Hilding Anderson, Head of Strategy, Retail, North America at Publicis Sapient in an interview with Retail TouchPoints.

Apparel 230

Apparel Returns Department Stores Fulfillment 230

Retail TouchPoints

JUNE 7, 2022

Franchise Group has offered to acquire the retailer for $60 per share , which would value the company at approximately $8 billion. Franchise Group has acquired several other struggling retailers in recent years, including Pet Supplies Plus in 2021 and The Vitamin Shoppe , Sears Hometown and Outlet Stores and Buddy’s Home Furnishings in 2019.

Home Furnishings 220

Home Furnishings Finance ATS Management 220

Retail TouchPoints

DECEMBER 22, 2021

A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG). Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère.

Store Operations 311

Store Operations Customer Experience Location ATS 311

Retail TouchPoints

FEBRUARY 24, 2021

While physical stores have spent much of the year closed, the pandemic period has driven innovation and fueled a huge acceleration in what were just emerging trends at the start of last year. Local store formats should be a focus for future growth to meet specific local market needs. The Store as a Set. Local Retail.

Consumer 162

Consumer Fulfillment Location Shopping 162

Retail TouchPoints

FEBRUARY 24, 2021

Accelerating vaccine rollouts combined with pent-up consumer demand will drive 2021 U.S. retail sales to at least $4.33 The projected increases for 2021 will put sales growth rates on a par with 2020’s. Online and other non-store sales, which are included in the total, zoomed higher in 2020, reaching $ 969.4 growth rate.

Accounting 147

Accounting Consumer Store Operations ATS 147

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Stores and fulfillment centers are well staffed and our price position remains strong. Customers should expect to find the items they want [at] great values.”. 17, according to CNBC.

Fulfillment 208

Fulfillment Shipping Planning Promotions 208

Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. Chapter Two of the Big Show had originally been planned as an in-person event to take place in early June at New York City’s Javits Center, but the facility’s role as a COVID vaccination center made it unavailable, so it will also be a virtual event.

Beauty and Health 214

Beauty and Health Customer Experience Marketing Consumer 214

Retail TouchPoints

JULY 1, 2022

Back in 2016, Ron Johnson was asked in a fireside chat at Shoptalk about the biggest mistake he had ever made. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity.

Telecommunications 301

Telecommunications Finance Store Operations Consumer 301

Retail TouchPoints

DECEMBER 15, 2023

Back in 2022, the message was clear — retail crime was on the rise : “There’s no two ways about it,” said Gautham Vadakkepatt, Director of the Center for Retail Transformation at the George Mason University School of Business in an interview with Retail TouchPoints. billion in 2021 retail shrink could be attributed to ORC.

Sporting Goods 222

Sporting Goods Loss Prevention Store Operations Returns 222

Retail TouchPoints

NOVEMBER 29, 2022

The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores.

Fulfillment 255

Fulfillment Markdowns Store Operations Customer Experience 255

Retail TouchPoints

FEBRUARY 28, 2023

In June 2021, owner HBC decided to separate the Saks Off 5th ecommerce and store operations into two separate businesses, with the digital business being supported by a $200 million investment from Insight Partners. SaksOff5th.com has appointed former Untuckit executive Julie Mares to the newly created role of SVP of Ecommerce.

Customer Experience 216

Customer Experience Store Operations Planning Marketing 216

Retail TouchPoints

DECEMBER 6, 2023

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 At the same time, we recognize the challenges the retail industry and law enforcement have with gathering and analyzing an accurate and agreed-upon set of data to measure the number of incidents in communities across the country.

Accounting 237

Accounting Sporting Goods Store Operations Customer Experience 237

Retail TouchPoints

MAY 31, 2022

Her other leadership titles there include EVP of Store Operations, President of Catalog Division, Neiman Marcus Direct and President of NM Stores. Intermix is owned by private equity firm Altamont Capital Partners, which acquired the retailer from Gap in 2021.

Customer Experience 251

Customer Experience Store Operations Fashion Planning 251

Retail TouchPoints

OCTOBER 5, 2020

Part of the reason was that approximately 900 of the retailer’s stores were temporarily closed at the beginning of the quarter, and more than 200 locations remained temporarily closed at the end of Q3.Sales H&M reported that its Q3 net sales decreased 16%. Sales for September 2020 decreased 5%.

Fast Fashion 185

Fast Fashion Fashion Accounting Location 185

Retail TouchPoints

NOVEMBER 18, 2022

This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017. Among those shoppers 67% plan to visit stores, up from 64% in 2021. Online search is the top source of gift inspiration, at 43% , followed by friends and family at 35% and within a store at 31%.

Shopping 258

Shopping Department Stores Planning Accounting 258

Retail TouchPoints

NOVEMBER 21, 2022

Without having a specific target in mind yet, I believe at 16% our ecommerce penetration is below where it should and can be, which means there’s an opportunity to capture more online-only sales, and more importantly, build our omnichannel customer base. Our current omnichannel customers in the U.S.

Planning 266

Planning Store Operations Returns Marketing 266

Inside Retail

JUNE 2, 2021

Fast-fashion giant H&M is to close its high-profile store at Westfield Bondi Junction in Sydney’s eastern suburbs, unable to agree on lease terms with owner Scentre Group. H&M country manager Thomas Coellner said in a statement that the decision was made following a global review of sustainable store operations. “At

Fast Fashion 264

Fast Fashion Fashion Store Operations Management 264

A1 Retail

SEPTEMBER 27, 2021

Registration is now open for IRX (InternetRetailing Expo) & eDX taking place on 13 & 14 October 2021 at the NEC, Birmingham. These topics are explored through a series of interactive workshops and a comprehensive conference with sessions from senior experts at Gymshark, DPD, Grenade and more. Register – for free – here.

Payment Services 80

Payment Services ATS Customer Experience Fulfillment 80

Retail TouchPoints

OCTOBER 18, 2021

Like many brick-and-mortar retailers, Macy’s online sales grew while physical store operations took a beating last year when the pandemic caused some temporary store closures. A Macy’s ecommerce split would mirror the actions of rival Saks Fifth Avenue , which revealed plans in March 2021 to split off its ecommerce business.

Department Stores 203

Department Stores Store Operations Planning Location 203

Inside Retail

JUNE 2, 2021

Fast-fashion giant H&M is to close its high-profile store at Westfield Bondi Junction in Sydney’s eastern suburbs, unable to agree on lease terms with owner Scentre Group. H&M country manager Thomas Coellner said in a statement that the decision was made following a global review of sustainable store operations. “At

Fast Fashion 246

Fast Fashion Store Operations Fashion Management 246

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Looking for even more data and insights to power your approach?

Employee Engagement 264

Employee Engagement Store Operations Consumer Management 264

Retail TouchPoints

OCTOBER 26, 2022

Target and Apple have tripled the number of Apple at Target locations to 150 in preparation for the holiday season. Target and Apple launched their partnership in February 2021 at an initial 17 stores , gradually expanding the number to 36 in 2021 and reaching 150 today.

Location 245

Location Promotions Shopping ATS 245

Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan.

Location 251

Location Sporting Goods Planning Discount Store 251

Retail TouchPoints

OCTOBER 20, 2023

The off-price furniture and décor retailer, a subsidiary of The TJX Companies , made a belated ecommerce debut in September 2021 but now has decided to focus its energies on the in-store experience. “We We will stop taking orders from customers at that time and complete our final shipments.

Fashion 255

Fashion Shopping ATS Store Operations 255