Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan.

Location 259

Location Sporting Goods Planning Discount Store 259

Retail TouchPoints

MARCH 7, 2023

As part of the retailer’s plans to open 100 locations in 2023, Ross Stores opened 11 Ross Dress for Less and eight dd’s Discounts stores in 13 states during February and March. This is the second year in a row when Ross Stores will grow its footprint by 100 locations while maintaining the same ratio of Ross to dd’s shops.

Planning 259

Planning Apparel Discount Store Department Stores 259

Retail TouchPoints

FEBRUARY 4, 2022

Additionally, the retailer has adopted a “poison pill” shareholder rights plan to prevent hostile takeovers. it’s likely that the plan is an effort to keep the company whole despite pressure from investors such as Engine Capital, which has been pushing Kohl’s to spin off its ecommerce business into a standalone entity.

Planning 296

Planning Finance ATS Store Operations 296

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. Macy’s had eliminated the COO position, it turns out temporarily, in March 2021. Gennette will work with both Spring and Mitchell until his retirement to ensure a smooth transition. “I’m

Planning 254

Planning Home Furnishings Finance Management 254

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 205

Checkout Payment Services ATS Accounting 205

Retail TouchPoints

MAY 22, 2023

The largest increase took place from 2021 to 2022 when shoplifting complaints increased 44% year-over-year to reach almost 64,000 , many of which were committed by organized theft rings , according to New York State Assemblymember Jenifer Rajkumar in a statement.

Planning 279

Planning Kiosk Management Consumer 279

Retail TouchPoints

MARCH 10, 2022

Currently the company operates a total of 1,952 stores under both banners in 40 states, the District of Columbia and Guam. “We We recently raised our store potential targets for both Ross and dd’s DISCOUNTS,” said Gregg McGillis, Group EVP for Property Development at Ross Stores in a statement.

Location 251

Location Planning Discount Store Returns 251

Retail TouchPoints

FEBRUARY 8, 2023

The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. After announcing its ambitious franchising plans in May 2021, the retailer converted an existing Greensboro, N.C. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

Planning 226

Planning Location Checkout Marketing 226

Retail TouchPoints

FEBRUARY 1, 2021

Commerce trends that were on the horizon were suddenly adopted at a brisk pace, including online food ordering, curbside pickup and BOPIS (buy online, pick up in-store). So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? These are four with staying power: 1.

Customer Experience 297

Customer Experience Checkout Consumer Marketing 297

Retail TouchPoints

MARCH 1, 2023

For example, when Kohl’s first piloted the launch of Amazon return kiosks in 2017, it saw new customers increase 9% at test locations compared to 1% increases at other stores. That partnership has since been expanded chainwide.

Returns 266

Returns ATS Kiosk Customer Experience 266

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

NOVEMBER 22, 2023

Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year. The retailer will use the parcel stations to enhance fulfillment services for other retailers delivered via Walmart GoLocal , which the company introduced in August 2021.

Fulfillment 243

Fulfillment Store Operations Customer Experience Planning 243

Retail TouchPoints

DECEMBER 22, 2020

Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. Leaders discussed their plans for the business, including growing its connections with shoppers and improving supply chain capabilities, on a Dec. 18 call with analysts.

Checkout 358

Checkout Planning Consumer Management 358

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

DECEMBER 2, 2021

Dollar General is preparing to embark on a massive expansion as it comes off a strong Q3 2021. The off-price retailer announced plans for 1,050 new store openings, 1,750 store remodels and 100 store relocations; the launch of 1,000 pOpshelf locations by fiscal 2025; and the company’s entrance into Mexico with 10 stores in fiscal 2022.

Planning 281

Planning Location Consumer Marketing 281

Retail TouchPoints

FEBRUARY 16, 2021

As a result, it will report Reebok as “discontinued operations” from Q1 2021 onwards. Adidas initially acquired Reebok in 2006 and implemented the “Muscle Up” turnaround plan in 2016. This will enable the company to focus on strengthening the adidas brand in the global sporting goods market.

Planning 182

Planning Sporting Goods Marketing Store Operations 182

Retail TouchPoints

OCTOBER 18, 2023

Clarke joins AEO from PVH Corporation where she served as Global Chief Supply Chain Officer from 2021. Before joining PVH, Sarah held various leadership roles at Gap Inc. In her new role as EVP and Chief Supply Chain Officer at AEO, Clarke will be responsible for managing AEO’s global supply chain from sourcing through distribution.

Finance 259

Finance Accounting Store Operations Planning 259

Retail TouchPoints

NOVEMBER 24, 2020

Footwear brand UGG has opened its first flagship store, on Fifth Avenue in New York City, the first in a planned fleet of flagship stores that will roll out globally in 2021 and beyond. The multi-level, 12,842-square-foot store will feature exclusive items and experiences not available at the retailer’s other stores.

Planning 246

Planning Promotions Shopping ATS 246

Retail TouchPoints

OCTOBER 27, 2021

Ulta Beauty plans to maintain its growth with 50 new store openings each year, enhanced last mile options and investments in media and AI, including the launch of an in-house retail media network. The retailer is putting global expansion plans on hold as it focuses on its home country.

Planning 245

Planning Consumer Location Marketing 245

Retail TouchPoints

DECEMBER 10, 2020

Shopko Optical has partnered with SiteSeer Technologies to harness its suite of analytic tools, with plans to use them for site selection during an upcoming brick-and-mortar expansion phase.

Planning 227

Planning Location Store Operations ATS 227

Retail TouchPoints

NOVEMBER 22, 2021

Authentic Brands Group (ABG) is delaying its planned IPO in favor of selling stakes in the business to CVC Capital , HPS Investment Partners and some of its existing shareholders in a deal that values ABG at $12.7 We don’t manage stores, inventory or supply chains. We are brand owners, curators and guardians.

ATS 242

ATS Planning Management Marketing 242

Retail TouchPoints

MAY 17, 2022

Patel was promoted to CEO in July 2021 as part of the retailer’s turnaround efforts following its emergence from Chapter 11 bankruptcy in an expedited “ one-day reorganization.” His pre-Belk roles include senior leadership positions at Kohl’s and Lands’ End. billion in sales during Q4 2021, up from $2.2 billion in Q4 2020.

Store Operations 243

Store Operations Promotions Planning Management 243

Retail TouchPoints

MAY 7, 2021

At Home has entered into a definitive agreement to sell itself to funds affiliated with Hellman & Friedman (H&F), a global private equity firm, in an all-cash transaction valued at $2.8 At Home will be taken private after the acquisition closes. At Home is coming off a strong Q4 2021, which ended Jan.

ATS 168

ATS Customer Retention Home Furnishings Planning 168

Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. Paper coupon use saw a similarly robust year-over-year increase: 70% of shoppers reported using at least one in the three months prior to the Study.

Promotions 278

Promotions Shopping Consumer Fulfillment 278

Retail TouchPoints

JANUARY 22, 2021

Shares of American Eagle Outfitters (AEO) were up today following the retailer’s 2021 investor meeting, where the company outlined plans to close at least 200 largely mall-based American Eagle locations while at the same time expanding its Aerie brand. The company has set a revenue target of $5.5

Planning 190

Planning Checkout Apparel Location 190

Retail TouchPoints

NOVEMBER 18, 2022

million people plan to shop between Thanksgiving Day and Cyber Monday in 2022, representing 69% of all holiday shoppers, according to a survey conducted by the National Retail Federation (NRF) and Prosper Analytics. This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017.

Shopping 270

Shopping Department Stores Planning Accounting 270

Retail TouchPoints

MAY 13, 2024

Target’s decision is disappointing and alienates LGBTQ+ individuals and allies at the risk of not only their bottom line but also their values.” In a current interview, Fielding said he is taking a wait-and-see approach: “I plan to ‘trust and verify.’

Apparel 237

Apparel Planning Store Operations Customer Experience 237

Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

Location 147

Location Payment Services Planning Store Operations 147

Retail TouchPoints

MARCH 3, 2021

The news comes a little over a year after rival stationary chain Papyrus filed for bankruptcy and shuttered all of its 254 stores across the U.S. At the time, Paper Source acquired 30 of those Papyrus stores, increasing its footprint by 22% , but just weeks later COVID-19 stole the headlines. and Canada.

Planning 299

Planning Finance Accounting Location 299

Retail TouchPoints

JULY 1, 2022

Back in 2016, Ron Johnson was asked in a fireside chat at Shoptalk about the biggest mistake he had ever made. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity.

Telecommunications 312

Telecommunications Finance Store Operations Consumer 312

Retail TouchPoints

MARCH 11, 2021

The sportswear company’s new “Own the Game” 5-year growth strategy was unveiled at its Investor and Media Day March 10. At the same time Adidas reported currency-neutral sales growth of 1% in Q4 2020, following declines across markets earlier in the year as a result of the pandemic. billion US ) to between €8-€9 billion ($9.5

Planning 195

Planning Wholesale Sporting Goods Accounting 195

Retail TouchPoints

MAY 11, 2021

Elliott also owns Barnes & Noble , and the firm plans to look for mutually beneficial retail partnerships that leverage complementary aspects of each retailer. Each company will remain independent, but Barnes & Noble CEO James Daunt will oversee the operations of both. “I

Planning 149

Planning Wholesale Management Store Operations 149

Retail TouchPoints

NOVEMBER 29, 2022

The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores.

Fulfillment 269

Fulfillment Markdowns Store Operations Customer Experience 269

Retail TouchPoints

FEBRUARY 16, 2021

The effort kicked off with 11 stores across Ohio, Maryland, Florida, Texas, New York and Mississippi in the first week of February, with more grand openings slated for every weekend through November 2021. All stores will follow CDC-recommended health and safety protocols, including mandatory masks and regular sanitization.

Location 208

Location Planning Store Operations ATS 208

Retail TouchPoints

FEBRUARY 28, 2023

In June 2021, owner HBC decided to separate the Saks Off 5th ecommerce and store operations into two separate businesses, with the digital business being supported by a $200 million investment from Insight Partners. SaksOff5th.com has appointed former Untuckit executive Julie Mares to the newly created role of SVP of Ecommerce.

Customer Experience 228

Customer Experience Store Operations Planning Marketing 228

Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Her other leadership titles there include EVP of Store Operations, President of Catalog Division, Neiman Marcus Direct and President of NM Stores.

Customer Experience 263

Customer Experience Store Operations Fashion Planning 263

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. economy has never been shut down like this in my lifetime,” said Hilding Anderson, Head of Strategy, Retail, North America at Publicis Sapient in an interview with Retail TouchPoints.

Apparel 236

Apparel Returns Department Stores Fulfillment 236