Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

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Returns Apparel Fashion Supply Chain Management 260

Independent Retailer

JULY 26, 2022

” Let customer keep their returns. With ecommerce sales for 2021 increasing 14 percent over 2020, there is no question that shipping acumen has never been more important for retailers’ overall success. Apart from the rising fuel prices, shipping carriers are raising their rates every year. Slim down package weight.

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Shipping Returns Fulfillment Consumer 91

Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

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Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

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Drop-Shipping Merchant Services Returns Shipping 268

Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. And fibres don’t have to be shipped offshore. But this couldn’t be any simpler.

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Returns Drop-Shipping Apparel Shipping 246

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Returns Merchant Services Drop-Shipping Accessories 151

Retail Focus

FEBRUARY 24, 2022

Nearly half of retailers think they will see the end of widespread supply chain delays and disruption this year, with movement of goods returning to levels of normality seen before COVID and Brexit. The post Supply chain confidence returning for retailers appeared first on Retail Focus - Retail Design.

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Returns Inventory Management Shipping Management 130

Retail TouchPoints

OCTOBER 29, 2020

To understand the threat landscape for the upcoming 2020 holiday season, it is important to understand the creative ways criminals target the convenient ecommerce features that were designed to benefit customers during the pandemic. Merchants love it because it bolsters sales, avoids shipping and helps move inventory out of stores.

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Merchant Services Accounting Shipping Returns 153

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide. million members on top of the 74 million customers in the free program.

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Checkout Returns Shipping Promotions 184

Retail TouchPoints

APRIL 27, 2023

In 2020, 62% of consumers had made that kind of switch. Smarter Shipping Options Transport is a large component of the ecommerce footprint. Reduce the Impact of Returns Returns are a net negative for everyone. Returns often end up in landfills rather than back in stock, compounding their environmental impact.

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Drop-Shipping Returns Shipping Consumer 271

Retail TouchPoints

OCTOBER 16, 2020

Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. One of the most unique aspects of Prime Day 2020 is how it became the gateway to the holiday season. Small Businesses Were Big Beneficiaries of Prime Day 2020. planned to spend less.

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Promotions Advertising Shopping Fulfillment 163

Mass Relators

APRIL 23, 2024

In April of 2020, when the pandemic shut down the industry, ECRM shifted to virtual meetings — initially using Zoom, then in June 2020 launching its proprietary platform, ECRM Connect, and its Sessions remained virtual through the middle of last year.

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Returns Shipping Location Supermarket 52

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. BOPIS (buy online, pick up in-store) took off in 2020, led by curbside pick-up (BOPAC) increasing 208% by the beginning of May. One-third think seven-day free shipping is ‘acceptable.’ on average.

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Consumer Drop-Shipping Shipping Returns 312

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

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Fulfillment Drop-Shipping Apparel Shipping 263

Retail TouchPoints

FEBRUARY 10, 2021

In the summer of 2020, the athleticwear giant announced that it would be opening 150 to 200 smaller-format, digitally enabled mono-brand stores like Nike Live. Ship-from-store capabilities to fulfill online orders are another service that Nike says will allow consumers to get products faster and more efficiently.

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Returns Drop-Shipping Location Fulfillment 264

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

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Fulfillment Inventory Management Returns Point of Sale 305

365 Retail

FEBRUARY 24, 2022

Nearly half of retailers think they will see the end of widespread supply chain delays and disruption this year, with movement of goods returning to levels of normality seen before COVID and Brexit. The post Supply chain confidence returning for retailers appeared first on 365 RETAIL | Retail Technology News.

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Returns Inventory Management Shipping Management 80

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

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Merchant Services Returns Wholesale Apparel 299

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide. million members on top of the 74 million customers in the free program.

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Planning Beauty and Health Payment Services Checkout 130

Independent Retailer

MARCH 17, 2022

According to UN trade and development experts UNCTAD, the ecommerce sector contributed a drastic three percent increase (from 16% to 19%) to all retail sales in 2020. The price of manufacturing and shipping has increased to reflect the lack of labor, supply of goods, and transportation space. Growing ecommerce ( >$26.7

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Returns Drop-Shipping Shipping Wholesale 52

Inside Retail

NOVEMBER 29, 2023

“We don’t hold stock, handle payments or shipping. The app plays a key role in increasing overall customer satisfaction within the online fashion retail space, which results in purchases that are significantly less likely to be returned. We’re a technology platform,” Mys Tyler CEO and founder Sarah Neill told Inside Retail.

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Customer Experience Fashion Returns Shipping 130

Retail TouchPoints

NOVEMBER 9, 2021

Additionally, Liquidity Services , which operates a B2B ecommerce marketplace for surplus business and government goods, has launched a new consumer-facing omnichannel marketplace called AllSurplus Deals for returned and overstock goods.

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Returns Sporting Goods Accessories Consumer 293

Retail Geek

JANUARY 8, 2021

This week we recap the commerce results for Holiday 2020 (including the data sources you can use to get a read for yourself), give an update on #shipageddon, and cover some industry news. 2019 2020 YoY %Ch Stores $864.69 $822.79 -4.8% Scot: [0:54] 2020 one here get you out of the. Online $140.28 $190.47 Total $1004.97 $1013.26

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Shipping Consumer Fashion ATS 98

Retail TouchPoints

AUGUST 5, 2022

With marketing and advertising costs, discounts, promotions, free shipping, fast deliveries and high returns, leaving money on the digital commerce table isn’t an option. They may log in in one country, maintain a billing zip code in a second geography and seek to ship goods to a third location.

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Merchant Services Returns Shipping Payment Services 260

Retail TouchPoints

NOVEMBER 10, 2021

Following the early 2020 launch of its clothing rental service in France, ba & sh has expanded Borrow on Ba-sh.com to the U.S. Customers can return the items at the end of the rental period with free shipping and dry cleaning, continue to rent for a daily fee or purchase the item at a discount.

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Fashion Clienteling Shipping Retailing Pricing 236

Retail TouchPoints

MAY 21, 2021

Blue Apron, Freshly and HelloFresh are among the businesses that saw a flood of new customers in 2020; and. More than one-third of Americans said that none of the gifts they gave during the 2020 holiday season were shipped. There are subscription shopping services now available too.

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Merchant Services Drop-Shipping Shipping Consumer 279

Inside Retail

JUNE 19, 2022

per cent ahead of what might have been expected had Covid-19 not disrupted markets from early 2020. Colder weather is likely to boost the apparel sector, as consumers – having spent the past two winters in lockdowns – purchase warmer clothing for returning to work and outdoor activities during winter. That’s the good news.

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Outdoor Retailing Pricing Returns Apparel 246

Inside Retail

JUNE 27, 2022

Since 2020, the global logistics industry has seemingly gone off the rails. Both 2020 and 2021 saw record-breaking levels of consumer demand brought about by the pandemic and subsequent lockdowns. Unfortunately, this could continue to affect shipping through this year’s holiday season. A softening of consumer demand .

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Shipping Consumer Shopping Accounting 130

Retail TouchPoints

NOVEMBER 4, 2022

Global ecommerce sales are set to top $5 billion this year and parcel volumes are expected to swell to 175 million parcels shipped. Before consumers even click the “buy now” button, they are evaluating the shipping terms that foreshadow the delivery experience they expect to have.

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Shipping Fulfillment Consumer Shopping 269

Retail Focus

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

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Markdowns Fulfillment Shipping Fashion 130

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S. Even though approximately 95%. of the company’s U.S.

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Location Shipping Apparel Returns 149

A1 Retail

FEBRUARY 4, 2022

81% of consumers would write off a retailer if they saw issues with return process. 61% say easy returns result in exchanges over refunds. 89% of consumers identify ease of returns as top priority when purchasing online. The need for seamless returns . However, at every opportunity, a refund could become an exchange.

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Returns Consumer Shipping Location 45

Retail TouchPoints

APRIL 9, 2021

2020 has been an exceptionally turbulent year for all, with 2021 somewhat following suit. Even when steps were taken to reopen retail, it was with a vastly different outlook and a dramatically different model from what was needed before the 2020 pandemic hit. The Future of RFID and Retail. COVID-19 and the New Retail Reality.

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Sporting Goods Returns Shopping Apparel 306

Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Regardless, these communications will be crucial to whether holiday customers return throughout 2021. There are numerous platforms and shipping solutions that offer this kind of tracking and they’re worth looking into. of total U.S.

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Drop-Shipping Shipping Consumer Planning 167

Retail TouchPoints

JANUARY 18, 2022

According to Clarus Commerce data , during the holidays shoppers cared most about product discounts, special expedited shipping, better return policies and free samples with purchase. Often, these are the same benefits that keep them engaged throughout the year. News & World Report.

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Customer Retention Shipping Point of Sale Consumer 283

Retail TouchPoints

FEBRUARY 4, 2021

Amazon is seeing returns on its sustainability investments, particularly for its electric delivery van pilot and machine learning (ML)-powered reductions in packaging weight. By 2020, ML tools changed the packaging mix significantly, reducing the use of boxes from 69% to 42% of items. Electric Delivery Vans Launching in 15 Cities.

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Shipping Accounting Returns Planning 175

Retail TouchPoints

MAY 5, 2021

The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. Of course, there are reasons why certain kinds of products haven’t been as quick to become ecommerce mainstays — mailing a live tree will never be as simple as shipping at T-shirt, for example.

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Returns Consumer Marketing Comparison Shopping 277