Remove 2020 Remove Retail Trends Remove Returns Remove Shipping
article thumbnail

The ones to watch: Retail trends that should be on your radar

Inside Retail

The unprecedented disruptions of 2020 unravelled retail assumptions and exemplified retailers’ resilience in the face of drastically changed customer demands. So, what’s in store for retail in 2021 and beyond? Twenty-twenty changed the retail industry forever. Personalisation is the new black.

article thumbnail

5 Do-or-Die Retail Trends for 2022

Independent Retailer

Here are the five key trends that businesses should take seriously as they plan for the coming year: . Customers Care About Return Policies. During the pandemic-driven surge in online shopping, product returns became a major pain point for consumers. In fact, according to Forrester, over a third of U.S. Looking to the Future.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is the Sound of Your Brand In-Store? Tips for Striking the Right Tone This Holiday Season

Retail TouchPoints

Q4 2020 will be the most consequential retail quarter of the past 25 years. To make the most of this holiday shopping season, retailers must understand changes in consumer behavior and mindset, and reflect this understanding in their in-store experiences. There is a reason why Amazon moved Prime Day to Oct.13-14.

Consumer 258
article thumbnail

6 of the Top Reasons Online Businesses Fail

Indigo 9 Digital

An innovative idea and a slick website might get customers excited but many founders eventually realize it’s actually pretty hard and expensive to acquire customers when you don’t have any retail stores. And when your customers demand free shipping or when return costs add up a promising business can be put into jeopardy pretty quickly.

Returns 52
article thumbnail

6 Reasons Walmart’s eCommerce Strategy is Winning

Indigo 9 Digital

By Tricia McKinnon 2020 is the year when the eCommerce narrative shifted in a major way. Before everyone was focused solely on Amazon but as retailers were forced to shift sales online during the COVID-19 pandemic a number of retailers came to the forefront with their eCommerce savvy and Walmart is one of those retailers.

article thumbnail

4 Elements of Amazon’s Strategy to Watch

Indigo 9 Digital

Then Amazon comes onto the scene and shows the retail industry there are other ways to make money including by having a lucrative cloud business or through advertising sales. In addition to getting more of your wallet, a service business like this has better margins than Amazon’s retail business and is less capital intensive.

article thumbnail

6 Ways Farfetch is Disrupting Luxury Retail

Indigo 9 Digital

While the shift towards selling luxury goods online took place before 2020, the pandemic cemented a new way forward. Commissions typically range from 25%-33% depending on whether in addition to providing eCommerce functionality Farfetch manages shipping, returns or other services. It’s a test and learn approach.”.