Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Independent Retailer

JULY 26, 2022

” Let customer keep their returns. With ecommerce sales for 2021 increasing 14 percent over 2020, there is no question that shipping acumen has never been more important for retailers’ overall success. Apart from the rising fuel prices, shipping carriers are raising their rates every year. Slim down package weight.

Shipping 91

Shipping Returns Fulfillment Consumer 91

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 151

Returns Merchant Services Drop-Shipping Accessories 151

Retail TouchPoints

OCTOBER 29, 2020

To understand the threat landscape for the upcoming 2020 holiday season, it is important to understand the creative ways criminals target the convenient ecommerce features that were designed to benefit customers during the pandemic. Merchants love it because it bolsters sales, avoids shipping and helps move inventory out of stores.

Merchant Services 152

Merchant Services Accounting Shipping Returns 152

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide. million members on top of the 74 million customers in the free program.

Checkout 181

Checkout Returns Shipping Promotions 181

Retail TouchPoints

OCTOBER 16, 2020

Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. One of the most unique aspects of Prime Day 2020 is how it became the gateway to the holiday season. Small Businesses Were Big Beneficiaries of Prime Day 2020. planned to spend less.

Promotions 163

Promotions Advertising Shopping Fulfillment 163

Retail Focus

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

Markdowns 130

Markdowns Fulfillment Shipping Fashion 130

Inside Retail

APRIL 22, 2021

billion online in 2020, and many sellers experienced substantial growth in key categories, such as home goods, health and beauty. With marketplaces growing more than 80% globally in 2020, there will be even more options than ever for brands to connect with consumers. Fulfilment of the future. Shifting demographics.

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

Merchant Services 298

Merchant Services Returns Wholesale Apparel 298

Retail TouchPoints

APRIL 27, 2023

In 2020, 62% of consumers had made that kind of switch. Smarter Shipping Options Transport is a large component of the ecommerce footprint. Reduce the Impact of Returns Returns are a net negative for everyone. Returns often end up in landfills rather than back in stock, compounding their environmental impact.

Drop-Shipping 264

Drop-Shipping Returns Shipping Consumer 264

Retail TouchPoints

NOVEMBER 4, 2022

To orchestrate all of these moving parts, companies must tackle complicated fulfillment and routing processes as well as navigate murky carrier partnerships to add capacity and flexibility when needed. Global ecommerce sales are set to top $5 billion this year and parcel volumes are expected to swell to 175 million parcels shipped.

Shipping 262

Shipping Fulfillment Consumer Shopping 262

Retail TouchPoints

FEBRUARY 10, 2021

In the summer of 2020, the athleticwear giant announced that it would be opening 150 to 200 smaller-format, digitally enabled mono-brand stores like Nike Live. Ship-from-store capabilities to fulfill online orders are another service that Nike says will allow consumers to get products faster and more efficiently.

Returns 264

Returns Drop-Shipping Location Fulfillment 264

Retail TouchPoints

SEPTEMBER 8, 2021

According to a 2020 survey, over half of U.S. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. Third-party fulfillment and logistics companies also have emerged to support the burgeoning direct-to-consumer ecosystem.

Merchant Services 221

Merchant Services Payment Services Fulfillment Shipping 221

Retail TouchPoints

JULY 26, 2022

While shopping sprees leading up to Black Friday happened before 2020, more shoppers bought in early November over the last two years due to inventory and supply chain issues. While we predict that ASP will increase monthly between 8% and 12% for the remainder of 2022, there is a silver lining for holiday shoppers: the return of discounting.

Drop-Shipping 283

Drop-Shipping Fulfillment Consumer Shipping 283

Retail TouchPoints

JUNE 15, 2021

Delivering on Promise and Your Fulfillment Options. respondents indicated that ground shipping is their preferred method for replenishing wardrobe staples, and 43% indicated that curbside pickup is their preferred fulfillment method for replenishing or replacing household staples. Profitably Managing Returns.

Drop-Shipping 219

Drop-Shipping Fulfillment Returns Consumer 219

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide. million members on top of the 74 million customers in the free program.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

SEPTEMBER 11, 2020

All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1]. With this in mind, there are some key considerations to keep in mind as you begin initiating your Peak 2020 plan. Store Fulfillment Is A Lifeline.

Fulfillment 196

Fulfillment Consumer Shipping Planning 196

Inside Retail

MARCH 7, 2024

Despite a slight dip in 2020, the global apparel market is set to grow to about US$2 trillion by 2028, from US$1.79 Other KPIs that the brand monitors include sales volumes across channels, overall revenue growth and the returns rate, which is crucial for maximising profitability and customer satisfaction.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail Focus

APRIL 7, 2022

Chris White, head of delivery at international fulfilment services provider, fulfilmentcrowd , explains how SME retailers can overcome these challenges and capitalise on the opportunity of scaling into new markets, both across the EU and further afield. . Chris White, Head of Delivery, fulfilmentcrowd. Simplifying the schemes available.

Payment Services 130

Payment Services Drop-Shipping Fulfillment Shipping 130

Retail TouchPoints

MAY 5, 2021

The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. Of course, there are reasons why certain kinds of products haven’t been as quick to become ecommerce mainstays — mailing a live tree will never be as simple as shipping at T-shirt, for example.

Returns 275

Returns Consumer Marketing Comparison Shopping 275

Retail Bound

JANUARY 25, 2023

Third-party logistics companies — that specialize in ecommerce order fulfillment — are a relatively new market in the massive $10 Trillion Logistics Industry ( source ). Historically, 3PLs were nothing more than a “middle man” — boxes would be shipped from Point A to Point B in order for retailers to keep store shelves stocked.

Shipping 52

Shipping Fulfillment Returns Customer Experience 52

Inside Retail

JULY 1, 2021

Perhaps one of the biggest buzzwords of 2020 was ‘omnichannel’, as it became increasingly clear to retailers that they needed to offer customers more options on how and where they want to shop, whether it’s offering ship-from-store, click-and-collect, view instore inventory online or reserve-in-store.

Shipping 182

Shipping Point of Sale Customer Experience Fulfillment 182

Retail TouchPoints

MARCH 17, 2021

Holiday 2020 was unlike any other for ecommerce growth. This massive increase put significant strains on the supply chain as well as shipping and delivery. In November and December, Adobe Analytics reported that online shopping grew 32.2% from 2019, totaling $188.2

Drop-Shipping 152

Drop-Shipping Shipping Beauty and Health Fulfillment 152

Inside Retail

JUNE 8, 2021

With stores shut, customers flooded the company’s support team with questions about product fit, delivery delays and return policies. But when the retailer was forced to close those stores during lockdown, it quickly turned key locations into ‘dark stores’ to help fulfil online orders.

Customer Experience 246

Customer Experience Fulfillment Returns Shipping 246

365 Retail

JANUARY 17, 2024

Paul Taylor, chief operating officer at international fulfilment services provider fulfilmentcrowd, looks at how e-commerce retailers can effectively scale-up, so that demand doesn’t outpace supply. This remains up on February 2020 when, prior to COVID-19 impacting the UK, the proportion of online sales stood at 19.8%.

Shipping 52

Shipping Inventory Management Fulfillment Supply Chain Management 52

365 Retail

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

Markdowns 52

Markdowns Fulfillment Shipping Fashion 52

Inside Retail

FEBRUARY 28, 2022

Whilst 2020 was about dealing with the outcomes of the acceleration of e-commerce and omnichannel, in 2021, retailers were trying to cope with a perfect storm of demand and supply issues, including international shipping uncertainty, loss of capacity, increased costs – even a lack of containers and pallets.

Fulfillment 130

Fulfillment Drop-Shipping Planning Management 130

Inside Retail

AUGUST 11, 2021

The digital transformation aims to improve fulfillment capabilities for customers and allow them to choose how, when and where they want to shop. This gives us the opportunity to provide endless aisle, click-and-collect, ship-from-store – that real connected commerce, omnichannel experience.”.

Point of Sale 130

Point of Sale Shipping Checkout Fulfillment 130

Retail TouchPoints

FEBRUARY 4, 2021

Amazon is seeing returns on its sustainability investments, particularly for its electric delivery van pilot and machine learning (ML)-powered reductions in packaging weight. By 2020, ML tools changed the packaging mix significantly, reducing the use of boxes from 69% to 42% of items. Electric Delivery Vans Launching in 15 Cities.

Shipping 174

Shipping Accounting Returns Planning 174

365 Retail

APRIL 28, 2021

Report benchmarked performance across key operations experience metrics – including checkout, shipping and returns. 28% of fashion retailers now offer delivery passes, up 6% since 2020 when just 22% of fashion merchants offered this format of fulfilment and compared to just 17% of other retail businesses.

Merchant Services 52

Merchant Services Payment Services Fashion Checkout 52

Retail Minded

MARCH 10, 2022

Very few retail leaders would argue that the role of physical stores are the same as they were at the start of 2020. The key to this lies in not being distracted by the minutiae of how an order is necessarily placed, but rather, concentrating on where it ultimately gets fulfilled.

Dead-Stock 98

Dead-Stock Fulfillment Payment Services Clienteling 98

Retail TouchPoints

MAY 26, 2022

This year it has given the West Coast ports the opportunity to clear out the backlog of ships [waiting to unload their cargos]. Even though in 2022 we’re fortunate to have vaccines and realize that masking does work, and we have effective treatments for COVID-19, China is still stuck in 2020. While it took services about 1.5

Promotions 275

Promotions Supply Chain Management Consumer Shipping 275

Retalon

JULY 30, 2019

Retail fulfillment is defined as the process of receiving, packaging, and delivering an order to the customer. A large portion of a retailer’s business activity—and their success—hinges on effective and efficient fulfillment strategies and processes. Retail Fulfillment Strategy Examples. 2. Third-party fulfillment (3PL).

Fulfillment 32

Fulfillment Drop-Shipping Shipping Supply Chain Management 32

Indigo 9 Digital

MARCH 9, 2023

By Tricia McKinnon 2020 is the year when the eCommerce narrative shifted in a major way. Walmart’s US eCommerce sales were up 79% in 2020 and were up 11.0% In the third quarter of 2020 Target’s Drive Up sales were up 500%, home delivery sales were up 280% and in-store order pickup was up 50%. Take a look at Target.

Drop-Shipping 98

Drop-Shipping Advertising Fulfillment Consumer 98

Retail TouchPoints

JANUARY 15, 2021

You’ll want to look at organic sessions, paid sessions, how long people have stayed on your page and the number of new visitors vs. returning visitors. Cost per order: Your cost per order is an important metric because it tells you how much one order costs once advertising, packaging, shipping, etc. Website traffic: More than 4.5

Payment Services 149

Payment Services Promotions Shipping Planning 149

Retalon

JULY 30, 2019

Retail fulfillment is defined as the process of receiving, packaging, and delivering an order to the customer. A large portion of a retailer’s business activity—and their success—hinges on effective and efficient fulfillment strategies and processes. Delivering convenience (Retail Fulfillment Strategy Examples).

Fulfillment 32

Fulfillment Drop-Shipping Shipping Supply Chain Management 32