Retail TouchPoints

APRIL 2, 2021

As the world emerges from the COVID-19 crisis, consumers plan to fundamentally change how they spend money and live their lives. According to the sixth EY Future Consumer Index , people are more worried about their health, families and futures than they were in October 2020, when the last Index was published.

Consumer 233

Consumer Accounting Planning Shopping 233

Retail Focus

MAY 24, 2021

In fact, according to a report from the Mastercard Economics Institute , consumers across the globe spent $900 billion more at online retailers in 2020 versus the prior two-year trend. It’s certainly easier than waiting for approval online, arranging a date for collection, waiting for the funds to reach your account, and so on. .

Consumer 130

Consumer ATS Shopping Accounting 130

Retail TouchPoints

MARCH 24, 2021

consumers spent an estimated $14.9 billion on CBD products in 2020, with that number projected to increase to $26.4 As a result, CBD brands are getting innovative with their marketing tactics in order to engage new customers and educate consumers about an often misunderstood subset of the cannabis industry.

Consumer 315

Consumer Advertising Marketing Accounting 315

Retail TouchPoints

NOVEMBER 3, 2021

For example, at Decorilla we often tag a vendor’s account directly to offer our customers a 30% discount using our promo codes. Dozens of furniture retailers are on TikTok, but the latest trend is that influencers are talking about brands, and consumers are tagging them, without brands even being on the platform or having an account.

Consumer 245

Consumer Accounting Customer Experience Marketing 245

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. One in four consumers are shopping more with small brands. on average.

Consumer 310

Consumer Drop-Shipping Shipping Returns 310

Retail TouchPoints

AUGUST 31, 2020

Retail’s Q2 2020 financial results saw a continuation of the trends that companies have been seeing for months: staggering upticks in online spend, greater interest in buy online, pickup in-store (BOPIS) and curbside services and a continued shift away from mall-based retailing. and a same-store sales increase of 18.8%. “If

Consumer 132

Consumer Shopping Sporting Goods Outdoor 132

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Consumer 256

Consumer Merchant Services Payment Services Drop-Shipping 256

Retail TouchPoints

OCTOBER 29, 2020

To understand the threat landscape for the upcoming 2020 holiday season, it is important to understand the creative ways criminals target the convenient ecommerce features that were designed to benefit customers during the pandemic. Besides curbside pickup, thieves have also gotten clever about using account takeovers to re-route deliveries.

Merchant Services 152

Merchant Services Accounting Shipping Returns 152

Retail TouchPoints

AUGUST 30, 2021

The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. compared to Q2 2019.

Consumer 304

Consumer Fulfillment Department Stores Sporting Goods 304

Retail TouchPoints

DECEMBER 7, 2020

Black Friday Weekend vs. Spring 2020. The worst of the pandemic — the very bottom of the retail traffic journey — occurred the week of April 12, 2020, when year-over-year traffic was down 83%. That means seven out of the nine days were within range of the pre-Black Friday 2020 trend. But first, a little recent history.

Drop-Shipping 182

Drop-Shipping Shipping Store Operations Shopping 182

Retail TouchPoints

FEBRUARY 3, 2022

We know one of the most critical ways brands connect with consumers is via social media. billion global social media users — a 5% increase from 2020. The same can be said for utilizing an emerging form of consumer engagement — Chat Commerce via chat apps. In fact, there are now roughly 3.78

Consumer 237

Consumer Clienteling Fashion Location 237

Inside Retail

MAY 2, 2021

Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. The answer is deceptively simple.

Consumer 200

Consumer Social Commerce Shopping Returns 200

Retail TouchPoints

JANUARY 20, 2022

Over the last few years, sustainability has become increasingly important to consumers. While several distinct consumer cohorts support sustainability, their underlying motivations — and actions — can differ significantly. Executives from both companies spoke at the2022 NRF Big Show , which took place Jan.

Consumer 236

Consumer Accounting Promotions ATS 236

Retail TouchPoints

APRIL 2, 2024

The Amazon Counterfeit Crimes Unit (CCU), established in June 2020 , stopped more than 700,000 attempts by bad actors to create fake selling accounts in 2023. That’s down from 6 million would-be fake account attempts that were thwarted in 2020, the year that the CCU launched — an 88% decrease in less than four years.

Loss Prevention 204

Loss Prevention Accounting Apparel Consumer 204

Inside Retail

APRIL 18, 2022

AR has a wide variety of potential applications, from allowing consumers to virtually try on clothes or see how products fit within their own homes, to enabling employees and designers to better explore product features. In fact, a large proportion of consumers (almost half) are at best Hesitant towards AR, or at worst actively Averse.

Consumer 147

Consumer Shopping Returns Accounting 147

Retail TouchPoints

DECEMBER 27, 2022

Ecommerce accounted for 21.6% consumers approached their holiday shopping — from hunting for the best deals to making trade-offs that stretched gift-giving budgets,” said Michelle Meyer, North America Chief Economist at the Mastercard Economics Institute in a statement. of total retail sales, up from 20.9% in 2021 and 20.6%

Accounting 257

Accounting Consumer Shopping ATS 257

Retail TouchPoints

DECEMBER 16, 2022

DressX launched in August 2020, and Meta added the company to its portfolio of virtual clothing designers in July 2022. The company is committed to sustainable fashion, promoting the digital garment market as a way for consumers to showcase their style digitally.

Fashion 254

Fashion Accounting Consumer Promotions 254

Retail Gazette

MARCH 4, 2024

Retailers are suffering from the longest dip in sales since the 2020 pandemic as consumers cut back for the fifth consecutive month. in February, according to new figures from accountancy firm BDO. Like-for-like sales across fashion, homewares and lifestyle slipped 1.3% Fashion was hit the hardest, with overall sales down 4.8%

Wholesale 145

Wholesale Fashion Accounting Consumer 145

Inside Retail

MARCH 12, 2024

Sydney-based Liquorkart Australia was established in 2020 and described itself on social media as “one of Australia’s leading online alcohol marketplaces and one of the fastest-growing start-ups”, with more than 6000 products on offer for delivery across most Australian capital cities and other regional centres on the east coast.

Fulfillment 275

Fulfillment Accounting Consumer 275

Retail TouchPoints

APRIL 27, 2021

Research by The Ascent showed that among people who have used a BNPL service, 45% first did so in 2019, 21% first did so in 2020, and only 7% had used a BNPL service prior to 2015. As the popularity of BNPL increases, it is important for consumers and merchants to weigh the benefits and the drawbacks of using/offering these payment options.

Merchant Services 130

Merchant Services Payment Services Consumer Point of Sale 130

Mass Relators

APRIL 13, 2021

grocery purchasing in 2020, consumers continued to favor store brands for about one of every four purchases across all major food and nonfood categories based on the industry’s latest annual sales data, says the Private Label Manufacturers Association. NEW YORK — As the pandemic brought unparalleled volatility to U.S.

Accounting 52

Accounting Supermarket Consumer Marketing 52

Retail TouchPoints

APRIL 21, 2021

Pinterest also is launching multi-feed support for Catalogs, a new feature that will help businesses easily upload their products in multiple product feeds within the same Pinterest Business account. Shopify merchants, as well as any retailer with a Pinterest business account, can now add up to 20 product feeds to their account.

Marketing 300

Marketing Accounting Advertising Consumer 300

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. The report predicts that regular dining out will be off the menu for cost-conscious consumers until 2028. trillion in 2023.

Kiosk 147

Kiosk Fulfillment Consumer Accounting 147

Retail TouchPoints

APRIL 4, 2023

In 2022, Amazon said it stopped more than 800,000 attempts by bad actors to create new selling accounts, down from 2.5 million attempts in 2021 and 6 million attempts in 2020. Holding counterfeiters accountable legally. The campaigns reached more than 70 million consumers in the U.S. “We UK, EU and China.

Accounting 224

Accounting Consumer Shopping Marketing 224

Inside Retail

MARCH 19, 2024

The amount of natural resources consumed and waste produced is snowballing. At the same time there is limited transparency or accountability around clothing supply chains. Without change, the industry will account for 26 per cent of the world’s carbon budget for limiting global warming to 2°C by 2050. How is this even possible?

Fast Fashion 246

Fast Fashion Fashion Accounting Consumer 246

Retail TouchPoints

JANUARY 29, 2021

The holiday may be serving as a form of release for pent-up consumers: nearly three-quarters ( 73% ) of shoppers celebrating Valentine’s Day this year feel it is important to do so given the current state of the pandemic. per person spent in 2020. in 2020 to $10.77 in 2020 to $10.77 Just over half ( 52% ) of U.S.

Specialty Store 304

Specialty Store Discount Store Department Stores Planning 304

Retail TouchPoints

SEPTEMBER 8, 2020

Although the eTailer has two very distinct target customers — the fashion-forward Millennial and the style-conscious 40-to-50-year-old consumer — there are core behaviors that transcend these distinctions and, ultimately, guide Olivela’s experience strategies. Olivela IRL successfully meets consumers’ content cravings.

Consumer 130

Consumer Beauty and Health Fashion Fulfillment 130

Retail TouchPoints

SEPTEMBER 8, 2020

Although the eTailer has two very distinct target customers — the fashion-forward Millennial and the style-conscious 40-to-50-year-old consumer — there are core behaviors that transcend these distinctions and, ultimately, guide Olivela’s experience strategies. Olivela IRL successfully meets consumers’ content cravings.

Consumer 130

Consumer Beauty and Health Fashion Fulfillment 130

Inside Retail

APRIL 22, 2021

Now more than ever, it’s critical to understand the latest consumer expectations — and be ready to adapt. Direct-to-consumer selling. Around the world, direct-to-consumer (D2C) brands are becoming mainstream — and they’re causing a major shift in where, when and how shopping is done. Australians spent an unprecedented $50.46

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

FEBRUARY 2, 2022

consumers said they shopped exclusively, or a lot, on marketplaces in both 2020 and 2021, according to research from Mirakl. Additionally, marketplaces account for 50% of the online shopping conducted by “power shoppers” that shop digitally once a week or more. Marketplaces are a hot topic in the retail industry: 57% of U.S.

Accounting 246

Accounting Shopping Consumer 246

Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 179

Consumer Telecommunications Fulfillment Customer Experience 179

Inside Retail

MARCH 14, 2024

Earlier this week, Etri told A Current Affair, “If you start shopping local at places like this that are offering prices that benefit the consumer, then you are going to see more businesses open that are doing the same thing. Private-label brand sales account for 18.1 Bunnings is now back in first place.

Supermarket 263

Supermarket Accounting Grocer Checkout 263

Retail TouchPoints

OCTOBER 28, 2021

And increasingly, consumers are reselling those items rather than leaving them to gather dust or putting them out on the curb — particularly as a growing number of digital resale platforms make that process easier than ever before. Collectively, that would account for approximately $69.2 billion items. billion spent last year.

Shipping 274

Shipping Consumer Accounting Apparel 274

Inside Retail

AUGUST 22, 2023

The athleisure market has been on the rise for many years, driven by factors, such as the casualisation of consumers’ wardrobes and the rise of sneakers and streetwear as aspirational style trends. billion in 2020 and is expected to reach US$117.4 billion by 2027, reflecting a compound annual growth rate of 5 per cent.

Apparel 130

Apparel Accounting Fashion Consumer 130

365 Retail

JUNE 16, 2021

With fewer opportunities to spend during the coronavirus lockdowns and large parts of the economy shut, the total number of payments across the UK fell in 2020 for the first time in six years. During 2020, 13.7 million consumers the previous year. million consumers mainly used cash for their day-to-day spending during 2020.

Finance 52

Finance Supermarket Accounting Consumer 52

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Consumers in every age bracket are in fraudsters’ sights.

Merchant Services 256

Merchant Services Accounting Payment Services Returns 256

Retail TouchPoints

JANUARY 28, 2022

reported during 2020, but despite soaring ecommerce adoption, online returns will remain in line with recent years at 20.8%. According to the NRF, online sales accounted for $1.05 The total rate of returns is up from the 10.6% Online returns are always higher than that of stores, as much as 3X more for some categories. trillion in U.S.

Returns 249

Returns Apparel Accounting Consumer 249