Inside Retail

SEPTEMBER 1, 2021

Founded in July 2020 and launched in February 2021, Refundid is a fintech tool designed to cut, or essentially eliminate, waiting times for refunds for products bought online. According to co-founder and chief product officer Joel Aaron, refunded cash can be in the customer’s account within as little as 30 seconds. The time is now.

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Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon).

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Retail TouchPoints

JANUARY 3, 2022

billion, accounting for a record 18.9% It’s a lose-lose scenario: Customers are left completely frustrated by the process and brands put their reputations on the line every time a customer leaves their website because of a poor user experience. of all holiday retail revenue and representing an 11.3%

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Mass Relators

APRIL 25, 2024

household more than $1,100 last year, the Merchants Payments Coalition said. It’s time for the card industry to stop gouging American consumers and small businesses and compete to offer market-based, competitive fees. Swipe fees amounted to $897 for the average household in 2021 and $724 in 2020. That was up from $93.2

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Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Media articles abound about the skyrocketing marketing dollars required to woo new consumers. Forter’s Fraud Attack Index found that BOPIS fraud attacks increased by 55% in 2020.

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Retail TouchPoints

OCTOBER 21, 2021

In the world of ecommerce, Google is a bit of an anomaly: while a relatively minor player in the marketplace landscape compared to giants like Amazon and eBay , it is at the same time central to the shopping journeys of millions of consumers every day. That’s a drop in the bucket compared to Amazon’s 1.7

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Retail TouchPoints

JUNE 23, 2021

In 2020, data security specialist Varonis calculated that close to 10 billion data records had been lost or stolen since 2013 — a third more records than there are people. In 2018, 151 million conventional (non-bot) attacks were observed, and of these, 91 million were directed at online merchants. alone, 19 per inhabitant.

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Inside Retail

NOVEMBER 23, 2021

Amazon’s latest spat with Visa shows big retailers, armed with a growing array of payment options, are gaining the upper hand in their power struggle with card providers, but it’s not a crisis for the payment company. “If a merchant wants to offer credit in a different way, we’re agnostic.

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Inside Retail

NOVEMBER 28, 2022

Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce. Today, customers expect brands to be ‘always on’: ready to provide real-time product information, delivery tracking and payment transparency at the click of a button. Transport and logistics

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Inside Retail

JANUARY 12, 2023

As far back as May 2020, an Ipsos study indicated that two-thirds of Americans were buying directly on, or discovering products through, social media. Because social media is where many consumers spend their time, and where they look for inspiration and discovery. Meta recently introduced a feature allowing for shopping through DMs.

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Retail TouchPoints

FEBRUARY 14, 2022

So what about first-party consumer data? Who is helping consumers access and use their own data? Consumers Want Control of Their Data. Consumers are seeking access, privacy and control over their data. Consumers are comfortable with data if they have access and if it proves its value. The Value in Receipt Data.

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Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. Furthermore, 56% of consumers report buy online/return in-store (BORIS) options to be very important, while 72% of consumers report the ability to initiate returns online to be very important to their purchasing decision.

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Retail TouchPoints

SEPTEMBER 2, 2020

In fact, alcohol was one of the fastest-growing categories in e-Commerce channels, according to Nielsen research : from the first week of March to June 27, 2020, online sales grew 309% over the same period year. This tells us that consumers are getting used to buying their wine online and that we’re seeing an overall shift in behavior.

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Inside Retail

AUGUST 22, 2021

The business surveyed 2000 global consumers to compile the data, releasing the report to highlight retailer opportunities that continue to arise in the sector. As shown in the study, Australian consumers have consistently reported lower spending hesitancy on e-commerce platforms since 2020 as a result of Covid-19. “In

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A1 Retail

AUGUST 24, 2021

SME optimism is improving, as concern about the impact of the pandemic falls to its lowest point since February 2020. The quarterly SME Barometer combines billions of merchant transactions, processed by Barclaycard Payments, with research data to provide an in-depth look at the UK SME economy.

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365 Retail

MAY 7, 2021

2020 was a year like no other, and the shockwaves caused by the pandemic have inherently altered consumer-facing operations at their very core. over the six weeks of Christmas 2020, the worst-ever outcome. As a consequence, primarily brick-and-mortar retailers suffered an average fall in sales of 12.7%

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A1 Retail

JANUARY 19, 2022

ACI Worldwide (NASDAQ: ACIW), a global provider of real-time digital payment software , revealed a 28 percent increase in buy now, pay later (BNPL) transactions from October to December 2021 compared to the same period in 2020, according to ACI’s eCommerce intelligence. increase in travel packages. “As

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Mass Relators

AUGUST 26, 2021

retail and ecommerce merchants $3.60 increase since the 2020 survey conducted during the pandemic. since 2020, now at $3.02. The mobile channel plays a key role in this increase in both countries, as more consumers turned to their devices to shop during the pandemic. compared to $3.13 prior to the pandemic.

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Retail TouchPoints

MAY 28, 2020

Additionally, as more shoppers flood online marketplaces, fraudsters are adapting their schemes to blend in with this new consumer shopping behavior, making it difficult for retailers to determine good customers from fraudsters. 4 Steps Retailers Can Take to Fight Fraud. 4 Steps Retailers Can Take to Fight Fraud.

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Retail TouchPoints

DECEMBER 3, 2020

Retailers and industry experts have been forecasting a 2020 holiday season dominated by ecommerce almost since the world started taking COVID-19 seriously, and results from “Cyber Weekend,” or BFCM (Black Friday/Cyber Monday), effectively made their case. Consumers spent $10.8 billion , a 15.1% increase over the same day last year. “At

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Independent Retailer

NOVEMBER 2, 2021

Meet Consumers Where They Want to Shop. “I In agreement with Rodier, Phil Lore, Chief Revenue Officer at Affinity Solutions , advises retailers to look at the messaging that is happening across channels and driving offline engagement for consumers. Crypto Payments Help Deliver a Competitive Advantage.

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Inside Retail

FEBRUARY 4, 2024

Consumers will be even more selective, payment flexibility and innovation will be vital, and new tools to boost online security will gain momentum. Looking more closely, the drivers of digital activity reflect the circumstances and preferences of Australian consumers. Last year was another turning point for digital commerce.

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Inside Retail

JULY 20, 2021

India and the Philippines, both reeling from vicious waves of Covid-19, account for more than a third of the world’s commercial seafarers, said Guy Platten, secretary general of the ICS, which represents over 80% of the world’s merchant fleet. “We People are desperate. Global Brands, Beware.

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Wiser

OCTOBER 2, 2020

What can be done to optimize shelf conditions such as availability, planogram compliance, display compliance, and more? We have answers in this webinar, held on September 25th, 2020, and hosted by the Category Management Association. We have a recording of the webinar below. Wiser Solutions and The Clorox Company Webinar.

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Retail TouchPoints

DECEMBER 14, 2023

RTP: How do you account for the fact that you were able to break into a category already full of long-held, beloved family traditions? We launched the name in 2020. Now we’re in the process of bringing it back around full circle, so next year we’re going to be elevating the company name itself and redoing the company website.

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Retail TouchPoints

MAY 20, 2022

Founded in 1977 by Ken’s mother — fashion designer Josie Cruz Natori, who still serves as CEO — company executives started to notice a shift in consumer behavior in the mid- to late-2000s. I feel like we can handle anything now because we made it through 2020 when we were dealing with everything.”.

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Retail TouchPoints

JANUARY 14, 2022

retailers sold in November 2020 increased 25% year-over-year , with an additional increase of 106.1% year-over-year in December 2020. . With the increase of mobile wallets and more consumers hopping on the e-gift card bandwagon, merchants must practice a heightened sense of vigilance around issues of gift card fraud.

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Retail Geek

AUGUST 29, 2023

1:24] And just to set it up the you know in my world of start-up land it has been very hard to get an IPO done so there’s been a couple post coated and like late 2020. Jason: [8:04] No I was just I was just thinking that they I assume they left it blank because the underwriters were out of practice.

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Indigo 9 Digital

FEBRUARY 28, 2023

It was easy for Forever 21 to capture the hearts and minds of young consumers looking for trendy apparel. While many argue Forever 21’s demise is due to a more socially conscious consumer fast fashion retailers are as popular as ever. 2020 marked the first time Inditex ended a year with fewer stores than when it started the year.

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Retail TouchPoints

AUGUST 18, 2022

Buy now, pay later (BNPL) was the trendiest way to pay for all those lockdown purchases back in 2020. But now, as BNPL offerings — and consumers’ understanding of them — mature, the explosive growth of the last two years is slowing. Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment.

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Retalon

AUGUST 2, 2019

Retail businesses collect more data than ever before, and from every aspect of the supply chain, including: Logistics data (vendor compliance, lead times, etc.). Consumer behavior (average ticket price, product preferences, time, weather, etc.). Merchants and inventory managers attended more co-planning meetings. The result?

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Retail TouchPoints

MARCH 3, 2022

ecommerce merchants pulled in $10.8 billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Account takeover fraud trends pose additional risks.

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Mass Relators

JANUARY 20, 2023

where he led the operations teams and later served as a merchant. As Dollar General’s CEO, Vasos embarked on a journey that would transform the retailer’s trajectory while remaining focused on consumers’ rapidly changing needs and preserving the company’s meaningful culture and mission. In 2001, Vasos joined Longs Drug Stores Corp.

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Inside Retail

JANUARY 11, 2022

Inside Retail : When I spoke with Gerry Harvey a few months into the Covid-19 pandemic in 2020, he described it as one of the best things for his business because of how much people were spending on their homes. Our view and the view of our merchants is that 2023 is probably when we will see it stabilise.

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Retail TouchPoints

OCTOBER 3, 2023

In 2020, the company brought in former Walmart Ecommerce COO Jamie Iannone as CEO, and Iannone promptly set out to reimagine Ebay’s role in the now crowded marketplace ecosystem. Thomas Walker, Ebay’s VP of Global Consumer Insights outlines the value of the “enthusiast” shopper at Ebay Open.

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Cisco Retail

SEPTEMBER 7, 2022

It may not always be obvious to consumers, however, there is a tremendous amount of innovation happening in financial services making its way into our daily financial lives. That’s an important distinction since meeting consumer expectations is core to the growth strategy for retail and commercial financial institutions.

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Retail TouchPoints

APRIL 22, 2022

With the pandemic ushering a wave of traditionally brick-and-mortar merchants online since 2020, the chances of being targeted by scammers is at an all-time high. In 2020, retailers lost $17.5B, with a report projecting an 18% increase in losses last year. Return Fraud.

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