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Study: Consumers Warm to Social Commerce, But Payment Mistrust Could Hamper Growth

Retail TouchPoints

Isolation was a defining characteristic of 2020: with stores, workplaces, restaurants, gyms and travel hubs closed, people around the world turned to one of the few remaining channels available for community and connection — social media. Side note: Users overwhelmingly preferred silent ads to those with sound, by a ratio of nine to one.).

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The e-commerce trends set to accelerate this year

Inside Retail

Consumers will be even more selective, payment flexibility and innovation will be vital, and new tools to boost online security will gain momentum. Looking more closely, the drivers of digital activity reflect the circumstances and preferences of Australian consumers. Last year was another turning point for digital commerce.

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Consumers and Merchants Should Look Before They Leap into BNPL Services

Retail TouchPoints

The economic fallout from the COVID-19 pandemic accelerated demand for buy now, pay later (BNPL) payment options. Research by The Ascent showed that among people who have used a BNPL service, 45% first did so in 2019, 21% first did so in 2020, and only 7% had used a BNPL service prior to 2015.

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The Rise of Micro Markets in Airports

Retail TouchPoints

The travel and tourism industry went through a shock in 2020, with the COVID-19 pandemic leading to a decrease in passenger traffic and significant economic challenges for airports. This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores.

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Retail Trends in 2021 — Overcoming 2020’s Challenges

Retail TouchPoints

Is that even possible coming out of a year like 2020? One futurist we know said, “2020 was so weird I didn’t even get a chance to be wrong.”. There’s already a transition underway from antiseptic multi-storied anchors to more vibrant, smaller environments in sync with consumer demand. But let’s be real here.

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CFPB Announces Intention to Regulate BNPL Following Release of Consumer Impact Report

Retail TouchPoints

The Consumer Financial Protection Bureau (CFPB) is planning to start regulating buy now, pay later (BNPL) products. Apparel and beauty companies accounted for 80.1% in 2020; A total of 13.7% in 2020; and Lenders’ profit margins fell to just over 1% of the amount of the loan in 2021, down from nearly 1.3%

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The Benefits of Prepaid Top-Up Cards for Big Brands

Retail TouchPoints

In recent years, the financial landscape has changed dramatically with new economic challenges making it increasingly difficult for consumers to commit to recurring monthly payments. Consumer concerns around inflation also remain “highly elevated”. trillion in 2020 and is expected to reach $3.9 In the U.S.