Retail Focus

MAY 24, 2021

In fact, according to a report from the Mastercard Economics Institute , consumers across the globe spent $900 billion more at online retailers in 2020 versus the prior two-year trend. Returns are hassle-free . In recent times, online shopping has been booming. Online shopping certainly has its benefits.

Consumer 130

Consumer ATS Shopping Accounting 130

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months.

Consumer 311

Consumer Fulfillment Department Stores Sporting Goods 311

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 150

Returns Merchant Services Drop-Shipping Accessories 150

Retail TouchPoints

OCTOBER 29, 2020

To understand the threat landscape for the upcoming 2020 holiday season, it is important to understand the creative ways criminals target the convenient ecommerce features that were designed to benefit customers during the pandemic. Besides curbside pickup, thieves have also gotten clever about using account takeovers to re-route deliveries.

Merchant Services 152

Merchant Services Accounting Shipping Returns 152

Inside Retail

MAY 2, 2021

Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. The answer is deceptively simple.

Consumer 200

Consumer Social Commerce Shopping Returns 200

Inside Retail

APRIL 18, 2022

AR has a wide variety of potential applications, from allowing consumers to virtually try on clothes or see how products fit within their own homes, to enabling employees and designers to better explore product features. Augmented reality (AR) is a clear example of the need to balance technological innovation with human experience.

Consumer 147

Consumer Shopping Returns Accounting 147

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The Polaris strategy proved to be a critical enabler of our performance in 2020, allowing us to adapt and innovate with agility during the pandemic,” said Gennette.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

NOVEMBER 9, 2021

As product scarcity issues continue to dominate this holiday shopping season, consumers are increasingly turning to resale to get the goods — and platform operators are taking notice. The auction-based website is now available to consumers in Arizona.

Returns 279

Returns Sporting Goods Accessories Consumer 279

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Consumers in every age bracket are in fraudsters’ sights.

Merchant Services 264

Merchant Services Accounting Payment Services Returns 264

365 Retail

APRIL 27, 2021

Kantar said older shoppers accounted for nearly half of the rise in so-called footfall to stores, with much of the over-65 community now vaccinated. But one-month figures showed a return to growth, with take-home grocery sales rising by 6.5% Overall supermarket sales rose by 5.7% Overall supermarket sales rose by 5.7%

Returns 113

Returns Supermarket Accounting Consumer 113

VMS

JANUARY 25, 2022

(PRESS RELEASE) Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. This accounts for an average of 16.6 The 2021 total rate of returns (16.6 to return fraud. billion (10.6

Returns 52

Returns Visual Merchandising Accounting Apparel 52

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. The report predicts that regular dining out will be off the menu for cost-conscious consumers until 2028. trillion in 2023.

Kiosk 147

Kiosk Fulfillment Consumer Accounting 147

VMS

JANUARY 25, 2022

Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. This accounts for an average of 16.6 The 2021 total rate of returns (16.6 to return fraud. percent of total U.S. billion (10.6

Returns 52

Returns Loss Prevention Payment Services Visual Merchandising 52

Inside Retail

APRIL 22, 2021

Now more than ever, it’s critical to understand the latest consumer expectations — and be ready to adapt. Direct-to-consumer selling. Around the world, direct-to-consumer (D2C) brands are becoming mainstream — and they’re causing a major shift in where, when and how shopping is done. Australians spent an unprecedented $50.46

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Mass Relators

JANUARY 25, 2022

But a report released Tuesday by the National Retail Federation and Appriss Retail found that retailers expect more than $761 billion worth of the merchandise they sold last year to come back to their stores as returns. The 2021 total rate of returns (16.6%) is up from 10.6% to return fraud. to return fraud.

Returns 52

Returns Apparel Accounting Consumer 52

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

Fulfillment 251

Fulfillment Drop-Shipping Apparel Shipping 251

Retail TouchPoints

OCTOBER 4, 2021

compared to the same period in 2020 and 3.4% However, the brand has yet to return to profitability despite its growth. The retailer is seeking to complete its turnaround by zeroing in on its appeal to Gen Z consumers, among whom the brand is already well-known. Claire’s reported a net loss of $144.3

Jewelry 259

Jewelry Accessories Accounting Location 259

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. That growth will be driven by a focus on increasing consumer touch points in markets it refers to as “Key Cities.”

Planning 193

Planning Wholesale Sporting Goods Accounting 193

Retail TouchPoints

AUGUST 19, 2020

1, 2020, rising from $18.2 Same-day services, including order pickups, drive-ups and its Shipt subsidiary, grew 273% and accounted for approximately six percentage points of total company comp sales growth. e-Commerce sales nearly doubled, soaring 97% for the period ending July 31, 2020. Target achieved a record-setting 24.3%

Fulfillment 297

Fulfillment Accounting Returns Consumer 297

Inside Retail

SEPTEMBER 26, 2022

When the pandemic hit in 2020 and working from home became the norm in place of office meetings and international business travel, menswear sales took a dive. Department stores are now balancing meeting consumer demand for the long-lasting casualwear trend with the revival of occasion wear.

Department Stores 130

Department Stores Store Layout Fashion Returns 130

Mass Relators

MARCH 28, 2022

Consumers are eager to return to their pre-pandemic holiday traditions, particularly as it relates to purchasing food and gifts for in-person celebrations this Easter,” NRF President and CEO Matthew Shay said. Friends and family want to be together, and consumers are willing to spend money to make these events memorable.”.

Consumer 52

Consumer Discount Store Department Stores Planning 52

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

Payment Services 253

Payment Services Fulfillment Consumer Returns 253

Retail TouchPoints

JANUARY 3, 2022

billion, accounting for a record 18.9% Transmit Security’s own research found that 55% of consumers have left a website because the login process was too complicated. Even worse, more than 87% of customers confirm they have been locked out of an online account due to too many failed login attempts.

Merchant Services 270

Merchant Services Shopping Customer Experience Accounting 270

Retail TouchPoints

OCTOBER 23, 2020

plans to shrink its store footprint by 350 locations as the retailer works to return to profitable growth in 2021, according to CNBC. for Q2 2020, which ended Aug. Longer-term, the company plans to reconfigure its operations so that 80% of revenue comes from ecommerce and off-mall locations by January 2024. Athleta reported a 6%.

Returns 178

Returns Apparel Planning Accounting 178

Retail TouchPoints

APRIL 14, 2023

In recent years, the financial landscape has changed dramatically with new economic challenges making it increasingly difficult for consumers to commit to recurring monthly payments. Consumer concerns around inflation also remain “highly elevated”. trillion in 2020 and is expected to reach $3.9 In the U.S.

Payment Services 250

Payment Services Consumer Accounting Advertising 250

Inside Retail

NOVEMBER 9, 2022

Retailers are potentially facing significant headwinds in the months ahead, with rising interest rates and cost-of-living pressures dragging on consumer confidence. The figures indicate a fall in sales in all categories as consumers became able to return to in-store purchasing. per cent for August and September.,

Payment Services 241

Payment Services Consumer Returns Accounting 241

Retail TouchPoints

APRIL 21, 2021

ecommerce share in 2020, up from 23.7% Buy now, pay later (BNPL) also thrived over the past year, rising nearly 78% to account for 1.6% I think more consumers, particularly millennials and Gen Z, are aware of the ability to pay with their wallet, so those two are big drivers. Mobile wallets surged 60% to account for 9.6%

Merchant Services 290

Merchant Services Payment Services Checkout Accounting 290

Inside Retail

NOVEMBER 3, 2021

During the economic and social crisis of the Covid-19 pandemic, consumers went from valuing long-standing relationships with their favourite brands to focusing on price and availability above all else. What they want now, more than ever before, is a truly personal shopping experience.

Accounting 264

Accounting Consumer Returns Management 264

Retail TouchPoints

AUGUST 5, 2022

Fraudsters are getting more sophisticated and are using a variety of tactics, such as identity theft, chargeback fraud , “silent” fraud, account takeovers and “pharming,” complicating organizations’ ability to detect these incidents. Media articles abound about the skyrocketing marketing dollars required to woo new consumers.

Merchant Services 247

Merchant Services Returns Shipping Payment Services 247

Inside Retail

FEBRUARY 20, 2023

For consumers, there is a very strong desire to get out and enjoy life. per cent in September 2022 only slightly above 2019 levels and well down from the 2020 high of about 24 per cent, suggesting that the amount of dry powder in consumers wallets is declining. per cent last year, with the economy growing by an estimated 6.5

Department Stores 246

Department Stores Returns Consumer Marketing 246

Retail TouchPoints

SEPTEMBER 29, 2022

There are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved. A Starting Point.

Fast Fashion 330

Fast Fashion Fashion Markdowns Consumer 330

Retail TouchPoints

MAY 5, 2021

The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. were down 6% YoY in 2020, according to TrueCar , online used car sellers like Vroom and Carvana achieved record years. The numbers speak for themselves: Online sales of alcohol in the U.S.

Returns 273

Returns Consumer Marketing Comparison Shopping 273

Retail TouchPoints

NOVEMBER 6, 2023

The core of this approach is “aligning our brand with the values and expectations of today’s consumers, while expanding our reach and optimizing our operations.” After measuring our first carbon footprint in 2020, our attention turned to reduction.

Wholesale 225

Wholesale Fashion Consumer Marketing 225

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email.

Wholesale 229

Wholesale Accounting Marketing Outdoor 229

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Drop-Shipping 278

Drop-Shipping Fulfillment Consumer Shipping 278

Inside Retail

AUGUST 10, 2022

As consumers’ viewing behaviours are shifting to short-form video, we are shifting our focus to Reels on Facebook and Instagram, Meta’s short-form video product,” the company said in the statement. In 2020, KitKat launched “ Live from the Kitkat Chocolatory ”, an Australian-first Facebook-live shopping experience.

Shopping 130

Shopping Accounting Returns Planning 130

Inside Retail

MAY 8, 2022

Since early 2020, like everyone, I’ve been online a lot more. Locally, the retail industry sustained substantial growth throughout the first pandemic affected year (2020-2021). For the year to June 2021, consumer retail spending grew by 9.1 per cent year-on-year growth in retail consumer spending to March 2022 3.

Advertising 264

Advertising Beauty and Health Marketing Consumer 264