Retail TouchPoints

OCTOBER 29, 2020

To understand the threat landscape for the upcoming 2020 holiday season, it is important to understand the creative ways criminals target the convenient ecommerce features that were designed to benefit customers during the pandemic. Besides curbside pickup, thieves have also gotten clever about using account takeovers to re-route deliveries.

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Merchant Services Accounting Shipping Returns 152

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The Polaris strategy proved to be a critical enabler of our performance in 2020, allowing us to adapt and innovate with agility during the pandemic,” said Gennette.

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Department Stores Returns Jewelry Apparel 211

Retail Focus

MAY 24, 2021

In fact, according to a report from the Mastercard Economics Institute , consumers across the globe spent $900 billion more at online retailers in 2020 versus the prior two-year trend. Returns are hassle-free . In recent times, online shopping has been booming. Online shopping certainly has its benefits.

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Consumer ATS Shopping Accounting 130

365 Retail

APRIL 27, 2021

Kantar said older shoppers accounted for nearly half of the rise in so-called footfall to stores, with much of the over-65 community now vaccinated. But one-month figures showed a return to growth, with take-home grocery sales rising by 6.5% Overall supermarket sales rose by 5.7% Overall supermarket sales rose by 5.7%

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Returns Supermarket Accounting Consumer 116

Inside Retail

JULY 27, 2023

Co-founder Martin Hosking returned to the business in March to lead it back to growth. Since his return, Hosking’s short-term goal has been to reduce its cost base and become profitable “as soon as possible.” Standard accounts are subject to a monthly account fee, while Premium and Pro accounts are not.

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Accounting Returns Management Marketing 242

VMS

JANUARY 25, 2022

(PRESS RELEASE) Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. This accounts for an average of 16.6 The 2021 total rate of returns (16.6 to return fraud. percent of total U.S.

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Returns Visual Merchandising Accounting Apparel 52

Mass Relators

APRIL 23, 2024

In April of 2020, when the pandemic shut down the industry, ECRM shifted to virtual meetings — initially using Zoom, then in June 2020 launching its proprietary platform, ECRM Connect, and its Sessions remained virtual through the middle of last year. “The

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Returns Shipping Location Supermarket 52

VMS

JANUARY 25, 2022

Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. This accounts for an average of 16.6 The 2021 total rate of returns (16.6 to return fraud. percent of total U.S. billion (10.6

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Returns Loss Prevention Payment Services Visual Merchandising 52

Mass Relators

JANUARY 25, 2022

But a report released Tuesday by the National Retail Federation and Appriss Retail found that retailers expect more than $761 billion worth of the merchandise they sold last year to come back to their stores as returns. The 2021 total rate of returns (16.6%) is up from 10.6% to return fraud. to return fraud.

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Returns Apparel Accounting Consumer 52

Mass Relators

NOVEMBER 7, 2023

SOLON, OHIO – As ECRM celebrates its 30th Anniversary next year, it will be returning to its roots hosting a full roster of in-person Sessions across categories within food and beverage, health and beauty care, general merchandise and pharmacy/medical markets.

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Returns Grocer Beauty and Health Accounting 52

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. K eep bots out of your customers’ accounts and checkout.

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Merchant Services Accounting Payment Services Returns 256

Retail TouchPoints

MARCH 26, 2021

The move, which will include products sold both in-store and online, is part of an effort to rebuild JCPenney in 2021 as the basis for returning to solid growth in 2022. Shashoua also is Chief Investment Officer at Simon , which acquired Forever 21 in partnership with Brookfield Property Partners and ABG in February 2020.

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Apparel Accounting Returns Planning 286

Retail TouchPoints

MAY 19, 2022

Frisk, who has been with the company since 2017 and at the helm since 2020, will stay on as an advisor through Sept. The company underwent several rounds of jobs cuts and a $200 million dollar restructuring in 2018, followed by an SEC investigation into its accounting practices in 2019. Browne has held the role of COO since 2020.

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Wholesale Accounting Returns Marketing 238

Retail TouchPoints

AUGUST 19, 2020

1, 2020, rising from $18.2 Same-day services, including order pickups, drive-ups and its Shipt subsidiary, grew 273% and accounted for approximately six percentage points of total company comp sales growth. e-Commerce sales nearly doubled, soaring 97% for the period ending July 31, 2020. Target achieved a record-setting 24.3%

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Fulfillment Accounting Returns Consumer 289

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

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Fulfillment Drop-Shipping Apparel Shipping 243

Retail TouchPoints

OCTOBER 4, 2021

compared to the same period in 2020 and 3.4% However, the brand has yet to return to profitability despite its growth. members accounted for half its sales in the country in the first half of fiscal 2021. Claire’s has filed for an IPO that would value the company at $100 million. Claire’s reported a net loss of $144.3

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Jewelry Accessories Accounting Location 252

Retail TouchPoints

OCTOBER 23, 2020

plans to shrink its store footprint by 350 locations as the retailer works to return to profitable growth in 2021, according to CNBC. for Q2 2020, which ended Aug. for Q2 2020, which ended Aug. Gap plans to complete 75% of its initial store closures by January 2022. Ecommerce was a bright spot overall for Gap: sales were up 95%.

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Returns Apparel Planning Accounting 176

Retail TouchPoints

NOVEMBER 9, 2021

Additionally, Liquidity Services , which operates a B2B ecommerce marketplace for surplus business and government goods, has launched a new consumer-facing omnichannel marketplace called AllSurplus Deals for returned and overstock goods.

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Returns Sporting Goods Accessories Consumer 271

Retail Gazette

APRIL 15, 2024

Pre-pandemic in 2020, the retailer’s turnover was around £220m, which fell to £100m during the height of lockdowns. The Telegraph reports that as a result, founder Nicholas Wheeler and his wife Chrissie Rucker, enjoyed a windfall of more than £21m last year as a return to offices revived demand for tailoring. Of that, £11.7m

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Returns Accounting Planning Shopping 52

Retail TouchPoints

SEPTEMBER 17, 2022

Apparel and beauty companies accounted for 80.1% in 2020; A total of 13.7% of individual loans in 2021 saw at least some portion of the order returned, up from 12.2% in 2020; and Lenders’ profit margins fell to just over 1% of the amount of the loan in 2021, down from nearly 1.3% in 2020; A total of 13.7%

Consumer 206

Consumer Payment Services Apparel Accounting 206

Retail TouchPoints

APRIL 21, 2021

ecommerce share in 2020, up from 23.7% Buy now, pay later (BNPL) also thrived over the past year, rising nearly 78% to account for 1.6% Digital wallet usage is expected to account for 40.5% Mobile wallets surged 60% to account for 9.6% in 2020 due to demand for contactless payment methods. of ecommerce spend.

Merchant Services 285

Merchant Services Payment Services Checkout Accounting 285

Inside Retail

SEPTEMBER 26, 2022

When the pandemic hit in 2020 and working from home became the norm in place of office meetings and international business travel, menswear sales took a dive. Workwear sales are picking up as life returns to normal and stores are also adjusting their store layouts to include new emerging trends such as genderless fashion.

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Department Stores Store Layout Fashion Returns 130

Inside Retail

APRIL 22, 2021

billion online in 2020, and many sellers experienced substantial growth in key categories, such as home goods, health and beauty. In the US, for example, eMarketer reports that D2C sales now account for 33% of Nike’s revenue. . According to one recent survey from ShipStation, 66% of consumers prefer contactless returns.

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. By 2028, delivery is expected to account for 23 per cent of Asia Pacific food-service sales, compared to 21 per cent in 2023.

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Kiosk Fulfillment Consumer Accounting 147

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. For its part, Adidas expects that DTC will account for half of total net sales and generate more than 80% of targeted topline growth by 2025.

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Planning Wholesale Sporting Goods Accounting 193

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. BOPIS (buy online, pick up in-store) took off in 2020, led by curbside pick-up (BOPAC) increasing 208% by the beginning of May. on average.

Consumer 310

Consumer Drop-Shipping Shipping Returns 310

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email.

Wholesale 221

Wholesale Accounting Marketing Outdoor 221

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. comparable sales growth during the quarter thanks to shoppers returning to the outdoors — well above the 0.2%

Consumer 304

Consumer Fulfillment Department Stores Sporting Goods 304

Inside Retail

NOVEMBER 8, 2021

In 2020, for the first time in Australia, more than half the shareholders of a public company voted in support of a climate change resolution put forward by shareholders in the face of opposition from the company’s board of directors. A record 36 shareholder ESG resolutions were put forward in 2020. In 2020, support jumped to 14.7%.

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Finance Accounting Returns Marketing 246

Retail TouchPoints

NOVEMBER 3, 2023

Schultz returned to lead the company he founded for a third time in March 2022 after the retirement of then-CEO Kevin Johnson, in an appointment that was always intended to be temporary. In fact, beverage innovations now account for 85% of beverage sales, the company shared. million in the U.S., through more hours and higher wages.

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Planning Returns Marketing Accounting 235

Inside Retail

AUGUST 10, 2022

In 2020, KitKat launched “ Live from the Kitkat Chocolatory ”, an Australian-first Facebook-live shopping experience. Customers had to Facebook message a hashtag to the Kit Kat account. In return, they were sent product suggestions, which linked them to the website for purchase.”.

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Shopping Accounting Returns Planning 130

Retail TouchPoints

AUGUST 5, 2022

Fraudsters are getting more sophisticated and are using a variety of tactics, such as identity theft, chargeback fraud , “silent” fraud, account takeovers and “pharming,” complicating organizations’ ability to detect these incidents. Forter’s Fraud Attack Index found that BOPIS fraud attacks increased by 55% in 2020.

Merchant Services 239

Merchant Services Returns Shipping Payment Services 239

Retail TouchPoints

JANUARY 3, 2022

billion, accounting for a record 18.9% Even worse, more than 87% of customers confirm they have been locked out of an online account due to too many failed login attempts. Industry studies report nearly 90% of consumers are less likely to return to a website after a poor user experience.

Merchant Services 265

Merchant Services Shopping Customer Experience Accounting 265

Inside Retail

NOVEMBER 3, 2021

According to data from McKinsey, 76 per cent of consumers changed stores, brands or the channel through which they purchased products during 2020 – a figure that shows in stark relief what a massive change the pandemic brought upon the retail industry. However, after a period of uncertainty, the market is beginning to settle.

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Accounting Consumer Returns Management 264

Retail TouchPoints

FEBRUARY 4, 2021

Amazon is seeing returns on its sustainability investments, particularly for its electric delivery van pilot and machine learning (ML)-powered reductions in packaging weight. By 2020, ML tools changed the packaging mix significantly, reducing the use of boxes from 69% to 42% of items. Electric Delivery Vans Launching in 15 Cities.

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Shipping Accounting Returns Planning 174

Small Biz Trends

JULY 6, 2022

The federal grand jury returned the indictment for the federal charges of wire fraud, money laundering and aggravated identity theft. Unsealed Indictment Returned. The six-count indictment stated that between March 2020 and October 2021, Hayes submitted several fraudulent Economic Injury Disaster Relief loan application (EIDL loan).

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Accounting Returns Planning ATS 98

Retail TouchPoints

JULY 12, 2022

First deployed in 2020 , Dash Carts are already available at many Amazon Fresh stores across the U.S. “As many of our customers return to their in-store grocery shopping routines, it’s exciting to introduce new and unique ways for them to shop our stores,” said Leandro Balbinot, CTO for Whole Foods Market in a statement.

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Payment Services Shopping Marketing Accounting 237