Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Shipping cutoffs with USPS, UPS, FedEx and others all happened around Dec.

Social Commerce 283

Social Commerce Fulfillment Drop-Shipping Payment Services 283

Inside Retail

MAY 8, 2024

A federal report published in 2022 estimated that cotton from Xinjiang accounted for roughly 87 per cent of China’s production and 23 per cent of the global supply in 2020 and 2021. It said that it purchased goods within the US and from e-commerce brands that ship to the country.

Apparel 147

Apparel Shipping Accounting Consumer 147

Retail TouchPoints

OCTOBER 28, 2021

And increasingly, consumers are reselling those items rather than leaving them to gather dust or putting them out on the curb — particularly as a growing number of digital resale platforms make that process easier than ever before. Collectively, that would account for approximately $69.2 billion items. billion spent last year.

Shipping 276

Shipping Consumer Accounting Apparel 276

Retail TouchPoints

MARCH 21, 2024

Amazon ’s Prime membership has been paying dividends for the company for decades, and after Walmart followed suit with Walmart+ in 2020 , it was only a matter of time before Target entered the mix. The economics for retailers are clear — but what’s less clear is how consumers will respond now that they have so many options to choose from.

Consumer 234

Consumer Shipping Planning ATS 234

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

Fulfillment 251

Fulfillment Drop-Shipping Apparel Shipping 251

Retail TouchPoints

NOVEMBER 4, 2022

Today’s retail supply chains have evolved into complex global webs of infrastructure, vehicles and people that move products from raw material to end consumer. It is a crucial step that can make or break the consumer experience and therefore a company’s reputation and future sales. Today’s consumers expect fast, free deliveries.

Shipping 257

Shipping Fulfillment Consumer Shopping 257

Inside Retail

APRIL 22, 2021

Now more than ever, it’s critical to understand the latest consumer expectations — and be ready to adapt. Direct-to-consumer selling. Around the world, direct-to-consumer (D2C) brands are becoming mainstream — and they’re causing a major shift in where, when and how shopping is done. Australians spent an unprecedented $50.46

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Consumers in every age bracket are in fraudsters’ sights.

Merchant Services 264

Merchant Services Accounting Payment Services Returns 264

Inside Retail

JUNE 27, 2022

Since 2020, the global logistics industry has seemingly gone off the rails. A softening of consumer demand . Both 2020 and 2021 saw record-breaking levels of consumer demand brought about by the pandemic and subsequent lockdowns. Holiday sales at the end of last year reached $886.7 billion , earmarking a growth of 14.1

Shipping 130

Shipping Consumer Shopping Accounting 130

Inside Retail

AUGUST 22, 2021

The business surveyed 2000 global consumers to compile the data, releasing the report to highlight retailer opportunities that continue to arise in the sector. As shown in the study, Australian consumers have consistently reported lower spending hesitancy on e-commerce platforms since 2020 as a result of Covid-19. “In

Shopping 173

Shopping Shipping Merchant Services Consumer 173

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Drop-Shipping 278

Drop-Shipping Fulfillment Consumer Shipping 278

Retail Focus

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

Markdowns 130

Markdowns Fulfillment Shipping Fashion 130

Retail TouchPoints

NOVEMBER 9, 2021

As product scarcity issues continue to dominate this holiday shopping season, consumers are increasingly turning to resale to get the goods — and platform operators are taking notice. The auction-based website is now available to consumers in Arizona.

Returns 279

Returns Sporting Goods Accessories Consumer 279

Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Brick-and-mortar sales — which will account for 81.2% Consumer Expectations are Higher. Nine out of 10 consumers expect proactive updates on the progress of their packages. Consumers Want Options. of total U.S.

Drop-Shipping 158

Drop-Shipping Shipping Consumer Planning 158

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email.

Wholesale 229

Wholesale Accounting Marketing Outdoor 229

Retail TouchPoints

OCTOBER 20, 2021

It would be easy to assume the retail industry coming out of 2020 was in dire straits. On the other hand, some businesses, such as home improvement stores, actually saw sales increase throughout the pandemic and began course-correcting their retail footprints to account for more online traffic.

Sporting Goods 254

Sporting Goods Accounting Promotions Consumer 254

Retail TouchPoints

AUGUST 5, 2022

Fraudsters are getting more sophisticated and are using a variety of tactics, such as identity theft, chargeback fraud , “silent” fraud, account takeovers and “pharming,” complicating organizations’ ability to detect these incidents. Media articles abound about the skyrocketing marketing dollars required to woo new consumers.

Merchant Services 247

Merchant Services Returns Shipping Payment Services 247

Retail Gazette

JANUARY 30, 2024

in the 12 weeks to 21 January, accounting for 15.7% Kantar head of retail and consumer insight Fraser McKevitt said “all eyes are back on inflation” after the Consumer Prices Index’s (CPI) unexpected rise earlier this month. The supermarket’s revenues surged 8.1% of the total market, up 0.3% on last year.

Supermarket 67

Supermarket ATS Grocer Accounting 67

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Brands are trying to do the same amount of work, or more work, with less,” said Jessica Amenta, Account Director of Reality Interactive.

Payment Services 257

Payment Services Fulfillment Location Shipping 257

Inside Retail

NOVEMBER 22, 2021

On-premise channels have been particularly hard hit, while despite operational pressures the off-premise has ultimately benefited from consumer stay-at-home orders. And in brands delivering direct to consumer (D2C). Some wineries offer consumers free shipping for “lockdown packs”. E-commerce channels expand.

Specialty Retailers 130

Specialty Retailers Accounting Outdoor Consumer 130

Retail TouchPoints

DECEMBER 3, 2020

Retailers and industry experts have been forecasting a 2020 holiday season dominated by ecommerce almost since the world started taking COVID-19 seriously, and results from “Cyber Weekend,” or BFCM (Black Friday/Cyber Monday), effectively made their case. Consumers spent $10.8 billion , a 15.1% increase over the same day last year. “At

Drop-Shipping 175

Drop-Shipping Consumer Merchant Services Shipping 175

Retail TouchPoints

JULY 5, 2022

How much product should be shipped? Combine this with supply chain challenges and rising consumer expectations, and there is a very real risk of losing customers if the right shelves aren’t stocked at the right time. Notably, it detected the local presence of COVID-19 in early 2020 weeks before existing systems.

Consumer 239

Consumer Shipping Accounting ATS 239

Retail TouchPoints

SEPTEMBER 2, 2020

In fact, alcohol was one of the fastest-growing categories in e-Commerce channels, according to Nielsen research : from the first week of March to June 27, 2020, online sales grew 309% over the same period year. This tells us that consumers are getting used to buying their wine online and that we’re seeing an overall shift in behavior.

Merchant Services 231

Merchant Services Shopping Customer Experience Shipping 231

Retail TouchPoints

SEPTEMBER 9, 2020

Consumers stuck at home have had the time to thin out their wardrobes and make room in the garage — along with strong financial incentives to turn their possessions into cash. According to thredUP ’s 2020 Resale Report , “online thrifting is a bright spot in the broader COVID retail slump.

Jewelry 192

Jewelry Drop-Shipping Consumer Accounting 192

Retail TouchPoints

NOVEMBER 5, 2021

Ecommerce holiday sales are projected to reach a whopping $210 billion to $218 billion this season, up 11% to 15% from the 2020 holiday season. With port delays, extended delivery times and increased consumer demand, what can retailers do to salvage the 2021 holiday season? What is content marketing? Enter content marketing.

Marketing 288

Marketing Advertising Consumer Shipping 288

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Across a wide range of retailers, three trends are driving the industry’s holiday hiring strategies: The race is on for same-day delivery.

Fulfillment 301

Fulfillment Department Stores Shipping Planning 301

Retail TouchPoints

AUGUST 16, 2021

market saw over $400B in returns in 2020. After all, consumers need to be able to bring back certain items. Consumers, for example, have started to adopt the ‘bracketing’ strategy. This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns.

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

MAY 5, 2021

The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. Of course, there are reasons why certain kinds of products haven’t been as quick to become ecommerce mainstays — mailing a live tree will never be as simple as shipping at T-shirt, for example.

Returns 273

Returns Consumer Marketing Comparison Shopping 273

Retail TouchPoints

NOVEMBER 9, 2023

Since it debuted in 2020, Bookshop.org (which is run as a nonprofit) has raised more than $28 million on behalf of independent book sellers in the U.S., Since it debuted in 2020, Bookshop.org (which is run as a nonprofit) has raised more than $28 million on behalf of independent book sellers in the U.S.,

Shopping 294

Shopping Fulfillment Accounting Promotions 294

Inside Retail

JULY 20, 2021

He was speaking to Reuters from the Pacific Ocean as his ship now heads to Australia. They are among about 100,000 seafarers stranded at sea beyond their regular stints of typically 3-9 months, according to the International Chamber of Shipping (ICS), many without even a day’s break on land. People are desperate. seafaring convention.

Merchant Services 130

Merchant Services Shipping Management Supermarket 130

Retail TouchPoints

OCTOBER 21, 2021

In the world of ecommerce, Google is a bit of an anomaly: while a relatively minor player in the marketplace landscape compared to giants like Amazon and eBay , it is at the same time central to the shopping journeys of millions of consumers every day. Google Ads accounts for the vast majority of the company’s revenue.

Merchant Services 294

Merchant Services Advertising Shopping Drop-Shipping 294

Retail TouchPoints

JUNE 29, 2020

The wide adoption of digital channels has dramatically disrupted the way consumers shop, and the recent COVID pandemic has exponentially increased the velocity of that change. Digital-first brands are jumping on the opportunity to meet these expectations and build one-to-one relationships with consumers.

Consumer 286

Consumer Wholesale Management Shipping 286

Inside Retail

NOVEMBER 23, 2021

Last year, I interviewed Jonathan Reeves from Eagle Eye for my Shopology show and he predicted that online would account for half of retail sales by 2030. Yet we’ve also seen consumers in locked down states line up for hours to access physical retail as it reopened. Then, in April 2020, as restrictions started, they jumped to 11.1

Consumer 130

Consumer Shopping Accounting Fulfillment 130

Inside Retail

MARCH 15, 2023

Increases in cost of shipping both for raw materials inbound to Brazil plus outbound finished goods to our markets were a big factor for some of 2021 and much of 2022, but things have mostly normalised now,” he added. As shipping rates reduce it is important for businesses to have a dynamic view on their costs,” he elaborated.

Drop-Shipping 130

Drop-Shipping Fulfillment Shipping Fashion 130

Inside Retail

FEBRUARY 7, 2022

Through an Instagram account called ‘Outta The Gloss’, the group detailed their grievances and urged a boycott. The company had laid off 200 retail staff after permanently shuttering all of Glossier’s bricks-and-mortar stores in 2020 due to the pandemic. Allegations of racism and toxic work culture.

Wholesale 130

Wholesale Accounting Advertising Shipping 130

Retail TouchPoints

AUGUST 23, 2021

claimed to continue operating normally in the wake of COVID, and their expected revenue changes compared to pre-COVID 2020 projects were -15.3%. While many retailers were already offering some shipping and store pickup options before, the demand now is higher and expected to stay popular post-pandemic. Customer attitudes have changed.

Payment Services 263

Payment Services Location Customer Experience Management 263

365 Retail

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

Markdowns 52

Markdowns Fulfillment Shipping Fashion 52