Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

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Hunton Andrews Kurth

SEPTEMBER 15, 2023

alleging Hey Dude suppressed more than 80% of consumer reviews that provided less than four out of five stars. The complaint also alleges multiple violations of the FTC’s Mail Order Rule between 2020 and 2022. million, which the FTC has indicated will go to refunding consumers injured by Hey Dude’s misconduct.

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Shipping Consumer Management 105

Retail TouchPoints

DECEMBER 7, 2020

Black Friday Weekend vs. Spring 2020. The worst of the pandemic — the very bottom of the retail traffic journey — occurred the week of April 12, 2020, when year-over-year traffic was down 83%. That means seven out of the nine days were within range of the pre-Black Friday 2020 trend. But first, a little recent history.

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Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

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Retail Focus

AUGUST 4, 2021

Claire Webb from Advanced Supply Chain Group looks at why playing a waiting game won’t help retailers beat soaring shipping costs. Many retailers are looking to protect margins against rapidly rising shipping costs. The factors have triggered a long-running period of disruption and caused shipping costs to escalate.

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Shipping Drop-Shipping Inventory Management Point of Sale 182

Inside Retail

SEPTEMBER 7, 2021

While 2020 saw brick-and-mortar retail businesses buckle under the strain of social distancing and stay-at-home orders, the number of purchases being made online skyrocketed. A study by Inside Retail found that the ANZ e-commerce market experienced five years worth of growth in just six months from March 2020.

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Retail Next

FEBRUARY 11, 2020

Shoppers want their orders the next day, with free shipping whenever possible. The rise of e-commerce has encouraged businesses to rethink how they communicate with consumers and manage their supply chains. The rise of e-commerce has encouraged businesses to rethink how they communicate with consumers and manage their supply chains.

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Shipping Drop-Shipping Payment Services Supply Chain Management 59

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

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Retail TouchPoints

OCTOBER 29, 2020

To understand the threat landscape for the upcoming 2020 holiday season, it is important to understand the creative ways criminals target the convenient ecommerce features that were designed to benefit customers during the pandemic. Merchants love it because it bolsters sales, avoids shipping and helps move inventory out of stores.

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Independent Retailer

JULY 26, 2022

With ecommerce sales for 2021 increasing 14 percent over 2020, there is no question that shipping acumen has never been more important for retailers’ overall success. Apart from the rising fuel prices, shipping carriers are raising their rates every year. Not negotiating means accepting significant cost increases.

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Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Combine that with concerns about shipping delays for those products that are in stock and it should come as no big surprise that gift cards are looking pretty good to shoppers this year.

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Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. This will cause the channel to continue to narrow, further reducing ship traffic.

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Merchant Services Shipping Fulfillment Inventory Management 286

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

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Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Shipping cutoffs with USPS, UPS, FedEx and others all happened around Dec.

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Retail TouchPoints

MARCH 21, 2024

Amazon ’s Prime membership has been paying dividends for the company for decades, and after Walmart followed suit with Walmart+ in 2020 , it was only a matter of time before Target entered the mix. The economics for retailers are clear — but what’s less clear is how consumers will respond now that they have so many options to choose from.

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Retail TouchPoints

JANUARY 28, 2021

The consumer buying behaviors retail marketers all once knew to be true experienced a seismic shift. He wants brands to take the time to study consumer behaviors and insights in real time, and use that data to personalize their marketing efforts specifically to Frugal Freddie’s needs. Socially-Conscious Sally. Newly-Online Nelly.

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Independent Retailer

APRIL 1, 2021

As part of the “ Consolidated Appropriations Act, 2021, ” in the most recent COVID-19 relief bill signed into law on December 27, 2020, Congress amended the Prevent All Cigarette Trafficking (“PACT”) Act of 2009 to apply to e-cigarettes and all vaping products. shipping providers to jump on board with banning vape products.

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Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

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Retail TouchPoints

AUGUST 12, 2022

2022 Hot 25 Retailers list — which identifies the brands that boosted their domestic sales by the highest percentages in 2021 compared to 2020 —exemplify three strong COVID-era trends: do-it-yourselfism, consumer preferences for more casual and value-priced apparel and increased alcohol consumption. The Kantar-NRF U.S.

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Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. In 2020, Prime Day was delayed until October. As a result of the explosion in retail revenues, shipping costs year-over-year increased over $6 billion to $17.2

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Returns Shipping Fulfillment Management 264

Retail TouchPoints

AUGUST 8, 2022

There’s no question that strategic promotions and discounts motivate consumers to buy a product. There are numerous types of enrollment incentives, but the most common are discounts, free shipping and a gift with purchase. As a result, consumers save money when they subscribe to multiple products.

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Retail TouchPoints

NOVEMBER 4, 2022

Today’s retail supply chains have evolved into complex global webs of infrastructure, vehicles and people that move products from raw material to end consumer. It is a crucial step that can make or break the consumer experience and therefore a company’s reputation and future sales. Today’s consumers expect fast, free deliveries.

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Mass Relators

OCTOBER 18, 2021

NEW YORK – More than 80% of Americans are worried that their packages will arrive late or they’ll be victims of fraud this holiday season, according to a new consumer study released Monday. The challenge for retailers will be to deliver an exceptional experience regardless of where, when and how consumers choose to shop.

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Retail TouchPoints

OCTOBER 28, 2021

And increasingly, consumers are reselling those items rather than leaving them to gather dust or putting them out on the curb — particularly as a growing number of digital resale platforms make that process easier than ever before. Shifting Consumer Sentiment Lifts Secondhand Stigma. billion items. ‘Tis the Season for Secondhand.

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Independent Retailer

JANUARY 11, 2022

The COVID-19 pandemic accelerated the shift to ecommerce and transformed consumer behavior and purchasing habits that require retailers to adapt, according to the results of a new study released by LaserShip , the largest regional ecommerce parcel carrier in the U.S. and leader in last-mile delivery. .

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Retail TouchPoints

NOVEMBER 10, 2021

Following the early 2020 launch of its clothing rental service in France, ba & sh has expanded Borrow on Ba-sh.com to the U.S. Consumers can directly search the Borrow collection or discover items available for rental browsing the website. Those available for rental in the selected size and color will display a “Borrow” button.

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Retail Geek

JANUARY 8, 2021

This week we recap the commerce results for Holiday 2020 (including the data sources you can use to get a read for yourself), give an update on #shipageddon, and cover some industry news. 2019 2020 YoY %Ch Stores $864.69 $822.79 -4.8% Scot: [0:54] 2020 one here get you out of the. Online $140.28 $190.47 Total $1004.97 $1013.26

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Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Retail TouchPoints

APRIL 27, 2023

For example, most consumers today are concerned about carbon emissions, climate change and sustainability. Increasingly, consumers are choosing to do business with retailers and brands with values that align with theirs. In 2020, 62% of consumers had made that kind of switch.

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Retail TouchPoints

MAY 21, 2021

consumer now pays for four different video streaming subscriptions. Blue Apron, Freshly and HelloFresh are among the businesses that saw a flood of new customers in 2020; and. Subscription is a great model because it builds a relationship between the consumer and vendor — or the service provider in some cases. The average U.S.

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Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

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Inside Retail

AUGUST 22, 2021

The business surveyed 2000 global consumers to compile the data, releasing the report to highlight retailer opportunities that continue to arise in the sector. As shown in the study, Australian consumers have consistently reported lower spending hesitancy on e-commerce platforms since 2020 as a result of Covid-19. “In

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Inside Retail

JUNE 27, 2022

Since 2020, the global logistics industry has seemingly gone off the rails. A softening of consumer demand . Both 2020 and 2021 saw record-breaking levels of consumer demand brought about by the pandemic and subsequent lockdowns. Holiday sales at the end of last year reached $886.7 billion , earmarking a growth of 14.1

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Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Consumer Expectations are Higher. Nine out of 10 consumers expect proactive updates on the progress of their packages. 91% of consumers expect to be able to view actual real-time updates on their deliveries. of total U.S.

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Retail TouchPoints

SEPTEMBER 28, 2021

Whole Foods delivered three times as many orders in 2020 as it did in 2019, causing the costs associated with equipment and technology to rise. However, grocery margins are tight, and retailers are limited in how many costs they can pass along to consumers: prices rose 3.7% Orders placed through Amazon Prime will include a $9.95

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Retail TouchPoints

DECEMBER 9, 2021

Supply chain challenges are nothing new, but they are newly in the spotlight as massive consumer delays and shortages affect the shopping public. Many brands were out of stock and out of luck during the 2020 holiday season. As ecommerce continues to accelerate, so do consumer delivery expectations. The Bullwhip Effect.

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A1 Retail

JULY 13, 2021

UK independent parcel carrier Yodel has launched a new consumer-to-consumer service, via Yodel Direct, following a record year of growth for online retail. Customers will be able to ship parcels up to 60x50x50cm and weighing up to 10kg.

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