Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof.

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Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

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Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Independent Retailer

JULY 26, 2022

” Let customer keep their returns. With ecommerce sales for 2021 increasing 14 percent over 2020, there is no question that shipping acumen has never been more important for retailers’ overall success. Apart from the rising fuel prices, shipping carriers are raising their rates every year. Slim down package weight.

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Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

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Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. And fibres don’t have to be shipped offshore. But this couldn’t be any simpler.

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Retail Focus

FEBRUARY 24, 2022

Nearly half of retailers think they will see the end of widespread supply chain delays and disruption this year, with movement of goods returning to levels of normality seen before COVID and Brexit. The post Supply chain confidence returning for retailers appeared first on Retail Focus - Retail Design.

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Retail TouchPoints

APRIL 27, 2023

For example, most consumers today are concerned about carbon emissions, climate change and sustainability. Increasingly, consumers are choosing to do business with retailers and brands with values that align with theirs. In 2020, 62% of consumers had made that kind of switch.

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Retail TouchPoints

OCTOBER 29, 2020

To understand the threat landscape for the upcoming 2020 holiday season, it is important to understand the creative ways criminals target the convenient ecommerce features that were designed to benefit customers during the pandemic. Merchants love it because it bolsters sales, avoids shipping and helps move inventory out of stores.

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Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

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Retail TouchPoints

JANUARY 28, 2021

The consumer buying behaviors retail marketers all once knew to be true experienced a seismic shift. He wants brands to take the time to study consumer behaviors and insights in real time, and use that data to personalize their marketing efforts specifically to Frugal Freddie’s needs. Socially-Conscious Sally. Newly-Online Nelly.

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Retail TouchPoints

NOVEMBER 9, 2021

As product scarcity issues continue to dominate this holiday shopping season, consumers are increasingly turning to resale to get the goods — and platform operators are taking notice. The auction-based website is now available to consumers in Arizona.

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A1 Retail

FEBRUARY 4, 2022

81% of consumers would write off a retailer if they saw issues with return process. 61% say easy returns result in exchanges over refunds. 89% of consumers identify ease of returns as top priority when purchasing online. The need for seamless returns .

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Retail TouchPoints

FEBRUARY 10, 2021

In the summer of 2020, the athleticwear giant announced that it would be opening 150 to 200 smaller-format, digitally enabled mono-brand stores like Nike Live. The stores would include integrated online-to-offline capabilities as part of a digitally empowered phase of Nike’s Consumer Direct strategy , the Consumer Direct Acceleration.

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Inside Retail

NOVEMBER 29, 2023

In a climate where consumers are wanting more bespoke retail experiences on and offline, businesses are leveraging generative artificial intelligence (AI) to provide this in a way that is both economical and sustainable. We don’t hold stock, handle payments or shipping. Mys Tyler’s recently launched AI stylist is one such example.

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Retail TouchPoints

MAY 21, 2021

consumer now pays for four different video streaming subscriptions. Blue Apron, Freshly and HelloFresh are among the businesses that saw a flood of new customers in 2020; and. Subscription is a great model because it builds a relationship between the consumer and vendor — or the service provider in some cases. The average U.S.

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Retail TouchPoints

NOVEMBER 10, 2021

Following the early 2020 launch of its clothing rental service in France, ba & sh has expanded Borrow on Ba-sh.com to the U.S. Consumers can directly search the Borrow collection or discover items available for rental browsing the website. Those available for rental in the selected size and color will display a “Borrow” button.

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Retail TouchPoints

NOVEMBER 4, 2022

Today’s retail supply chains have evolved into complex global webs of infrastructure, vehicles and people that move products from raw material to end consumer. It is a crucial step that can make or break the consumer experience and therefore a company’s reputation and future sales. Today’s consumers expect fast, free deliveries.

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365 Retail

FEBRUARY 24, 2022

Nearly half of retailers think they will see the end of widespread supply chain delays and disruption this year, with movement of goods returning to levels of normality seen before COVID and Brexit. The post Supply chain confidence returning for retailers appeared first on 365 RETAIL | Retail Technology News.

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Inside Retail

JUNE 27, 2022

Since 2020, the global logistics industry has seemingly gone off the rails. A softening of consumer demand . Both 2020 and 2021 saw record-breaking levels of consumer demand brought about by the pandemic and subsequent lockdowns. Holiday sales at the end of last year reached $886.7 billion , earmarking a growth of 14.1

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Retail TouchPoints

AUGUST 5, 2022

Media articles abound about the skyrocketing marketing dollars required to woo new consumers. As just one example, Chewy was a pandemic winner, but the company spent more than half a billion dollars marketing to consumers in 2021. Forter’s Fraud Attack Index found that BOPIS fraud attacks increased by 55% in 2020.

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Inside Retail

JUNE 19, 2022

per cent ahead of what might have been expected had Covid-19 not disrupted markets from early 2020. Retailers face challenges of consumers shifting toward value purchases, squeezed margins and rising business costs. That means the speed of return of net migration will become a significant driver of retail’s future growth prospects.”.

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Inside Retail

APRIL 22, 2021

Now more than ever, it’s critical to understand the latest consumer expectations — and be ready to adapt. Direct-to-consumer selling. Around the world, direct-to-consumer (D2C) brands are becoming mainstream — and they’re causing a major shift in where, when and how shopping is done. Australians spent an unprecedented $50.46

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Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

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Retail TouchPoints

JANUARY 18, 2022

In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. For retailers, the challenge isn’t getting consumers to enroll in loyalty programs, but keeping them enrolled and engaged after the holidays are over. . It’s no longer just a nice-to-have — it’s an expectation for consumers.

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Independent Retailer

MARCH 17, 2022

According to UN trade and development experts UNCTAD, the ecommerce sector contributed a drastic three percent increase (from 16% to 19%) to all retail sales in 2020. The price of manufacturing and shipping has increased to reflect the lack of labor, supply of goods, and transportation space. Growing ecommerce ( >$26.7

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Retail TouchPoints

MAY 5, 2021

The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. Of course, there are reasons why certain kinds of products haven’t been as quick to become ecommerce mainstays — mailing a live tree will never be as simple as shipping at T-shirt, for example.

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Retail Focus

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

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Retail TouchPoints

MAY 26, 2022

It’s the question that’s on every retailer’s — and not a few consumers’ — minds: When will global supply chains flow freely once more? Inflation can certainly reduce demand as prices rise, but it also can encourage consumers to buy now before prices go up even higher. While it took services about 1.5 trillion ) or January 2019 ( $4.4

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Retail Geek

JANUARY 8, 2021

This week we recap the commerce results for Holiday 2020 (including the data sources you can use to get a read for yourself), give an update on #shipageddon, and cover some industry news. 2019 2020 YoY %Ch Stores $864.69 $822.79 -4.8% Scot: [0:54] 2020 one here get you out of the. Online $140.28 $190.47 Total $1004.97 $1013.26

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Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Regardless, these communications will be crucial to whether holiday customers return throughout 2021. Consumer Expectations are Higher. Nine out of 10 consumers expect proactive updates on the progress of their packages.

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Inside Retail

JULY 6, 2021

The unprecedented disruptions of 2020 unravelled retail assumptions and exemplified retailers’ resilience in the face of drastically changed customer demands. Year-long exposure to early promotions, free shipping, and contactless commerce has given customers higher expectations for personalisation, service, and omnichannel transactions.

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Retail TouchPoints

JUNE 15, 2021

As more consumers are vaccinated and COVID restrictions begin to ease, the key questions many retailers will be asking are what will consumers want to buy, and how can they make sure they have the right product, in the right place, as consumers start to resume some of their pre-pandemic activities? Know Where Your Product is.

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Retail TouchPoints

SEPTEMBER 8, 2021

According to a 2020 survey, over half of U.S. Amazon: the Consumer-First Platform. Amazon has completely upleveled what a high quality ecommerce experience looks like for consumers. For smaller brands, Shopify has been a major driving force for enabling them to go direct to consumers easily, with some economies of scale.

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Inside Retail

JUNE 17, 2021

Australian couture bridal and ready-to-wear brand Klovia is the latest designer fashion label to launch a rental service, as consumers rethink the way they buy and wear clothes. The brand launched its own rental service in late 2020, which allows customers to choose from a constantly refreshed range of couture fashion.

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Inside Retail

JULY 1, 2021

Perhaps one of the biggest buzzwords of 2020 was ‘omnichannel’, as it became increasingly clear to retailers that they needed to offer customers more options on how and where they want to shop, whether it’s offering ship-from-store, click-and-collect, view instore inventory online or reserve-in-store.

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Inside Retail

MARCH 7, 2024

Despite a slight dip in 2020, the global apparel market is set to grow to about US$2 trillion by 2028, from US$1.79 Other KPIs that the brand monitors include sales volumes across channels, overall revenue growth and the returns rate, which is crucial for maximising profitability and customer satisfaction.

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