Retail TouchPoints

JULY 15, 2025

This question — familiar to anyone who has had a screaming match with their significant other in a furniture store — is at the heart of Till Décor Do Us Part , a new six -episode social-first reality series produced by Bob’s Discount Furniture. Of course you love your partner. But do you trust their taste?

Marketing 147

Marketing Advertising Consumer Shopping 147

365 Retail

MARCH 27, 2025

Joe Wicks MBE, the fitness entrepreneur behind The Body Coach The programme continues across multiple stages, with sessions tackling sustainability, social commerce, digital transformation, and employee engagement.

Payment Services 59

Payment Services Social Commerce Employee Engagement Returns 59

Retail TouchPoints

AUGUST 10, 2021

Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. At Chicago’s McCormick Place, Aug. Aisling Organics’ CEO Krysta Lewis will present a session titled Speaking Gen Z’s Language: Using TikTok to Grow Your Brand , one of several focused on tools retailers can use to engage with younger consumers.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Merchant Services 264

Merchant Services Social Commerce Checkout Payment Services 264

Retail TouchPoints

JULY 5, 2022

The latest report, which was released in December 2021, found that not only are retailers selling through branded ecommerce sites ( 76% ) and stores ( 65% ), they also are using other channels including social commerce ( 43% ), mobile websites/apps ( 36% ) and marketplaces ( 35% ).

Fulfillment 278

Fulfillment Social Commerce Customer Retention Consumer 278

Retail TouchPoints

SEPTEMBER 18, 2023

Previously, Minkow was a Senior Principal Advisor focusing on omnichannel retail, ecommerce and social commerce at global research and advisory company Gartner and was a business analyst in merchandising strategy at Target.

Social Commerce 326

Social Commerce Consumer Checkout Point of Sale 326

Retail TouchPoints

JANUARY 21, 2022

.”; Growth opportunities , including guidance on selling luxury goods in China from Christina Fontana, Director of Strategic Partnerships at Alibaba Group , who stressed the importance of social commerce, particularly livestreaming.

Returns 289

Returns Social Commerce Consumer Shipping 289

Retail TouchPoints

AUGUST 25, 2020

Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown. Retailers need to make the necessary adjustments to store operations, fulfilment processes, payments and more, to respect shoppers’ continued desire for contactless commerce.

Payment Services 306

Payment Services Fulfillment Consumer Store Operations 306

Retail TouchPoints

AUGUST 14, 2020

Social commerce, engaging customers through influencers and shoppable posts are a few of the strategies being used by top retailers. “We’re “In Q2, we saw a 71% year-over-year growth.”. Successful retail marketers are embedding their brands within the platforms and devices that are most popular with their customers.

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

MAY 23, 2023

Kyle Brill, Senior Director of Visual Merchandising, Club Monaco Matthew Cyr, Founder & CEO, Crave Retail Michelle Hernandez, Director, Omnichannel Marketing, Deckers Brands (UGG) Natalia Horvath, Global Head of Customer Marketing, Reserve Brands, Diageo Gabby Hirata, President & CEO, Diane von Furstenberg Michelle Bacharach, CEO, Findmine (..)

Visual Merchandising 290

Visual Merchandising Jewelry Marketing Management 290

Retail TouchPoints

NOVEMBER 11, 2021

Want the latest thinking on how brick-and-mortar stores can be reconfigured for a post-pandemic environment? The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. 16 and 17, has been designed to provide practical answers to the most pressing questions on retailers’ minds today.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

AUGUST 30, 2023

She leverages 25+ years in omnichannel retail, focusing on brands, covering digital strategy and store operations, registry, marketing, tech selection and organizational design. Kathy Kimple is the Executive Director of OSF Digital ’s Strategy group. She can be reached at kathy.kimple@osf.digital.

Checkout 262

Checkout Shipping Customer Experience Shopping 262

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

DECEMBER 21, 2023

The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024).

Sporting Goods 306

Sporting Goods Advertising Consumer Apparel 306

Retail TouchPoints

JANUARY 24, 2023

The NRF Big Show , held in NYC Jan. 15-17, did more than bring together more than 35,000 attendees and 1,000 exhibitors. The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023.

Home Furnishings 279

Home Furnishings Advertising Consumer Customer Experience 279

Retail TouchPoints

NOVEMBER 3, 2023

It’s a common marketer’s dilemma: how do you expand your brand’s appeal beyond its core customers?

Advertising 278

Advertising Apparel Marketing Promotions 278

Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. After all, “conversion rate optimization” is one of the more common catchphrases in today’s retail industry.

Checkout 278

Checkout Payment Services Kiosk Shipping 278

Retail TouchPoints

MARCH 1, 2024

Retargeting existing customers to boost conversions has always been a strong tactic for retailers, and it’s likely to become even more important as third-party cookies deprecate and more stringent privacy regulations go into effect.

Department Stores 274

Department Stores Wholesale Finance Apparel 274

Inside Retail

JUNE 28, 2022

“Internet penetration rate in Malaysia is now over 80 percent and the number of active social media users also increased quite a bit over the years,which brings about huge potential in social commerce and the rise of local influencers in Malaysia,” Huang said.

Inventory Turnover 130

Inventory Turnover Clienteling Social Commerce Consumer 130

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. What do the latest retail statistics tell us about retailing in 2021?

Specialty Store 137

Specialty Store Specialty Retailers Social Commerce Advertising 137

Retail TouchPoints

FEBRUARY 9, 2022

Many luxury brands communicate their heritage and the promise of an elevated shopping experience via store design: traditional colors, subtle lighting and deep carpets that create a high-end hush. But what about when a luxury retailer wants to have a bit of playful fun?

Visual Merchandising 265

Visual Merchandising Location Shipping Shopping 265

Retail TouchPoints

JANUARY 4, 2024

Online holiday sales increased 4.9% YoY, reaching $222.1 billion for the period from Nov. 31, 2023, according to Adobe Analytics. November’s sales total of $123.5 billion topped December’s $98.6 billion , fueled by strong Cyber Week sales of $38 billion.

Payment Services 264

Payment Services Apparel Consumer Shopping 264

Retail TouchPoints

JULY 10, 2024

Whether a retail location, office building, hotel or healthcare environment, designing to support client objectives requires bringing to bear as much relevant information as possible.

Point of Sale 261

Point of Sale Location Consumer Customer Experience 261

Inside Retail

FEBRUARY 27, 2023

Sales Mobile commerce has become the norm and social commerce has grown, especially as Gen Z become young adults with their own spending power. We believe the retailers that will genuinely thrive tomorrow will understand that success requires agility across the entire organisation, not just in a specific channel.

Payment Services 130

Payment Services Social Commerce Department Stores Promotions 130

Retail TouchPoints

MAY 18, 2021

Jill Standish, Accenture. COVID-19 undoubtedly convinced a large number of ecommerce “virgins” to make their very first online purchase, but it’s likely much of the dramatic growth seen over the past year came from infrequent ecommerce users — those that had used online channels for less than 25% of their purchases prior to the pandemic.

Fulfillment 240

Fulfillment Consumer Returns Shipping 240

Retail TouchPoints

JULY 14, 2020

As the LUXIE brand has grown to become a global DTC cosmetic tools brand sold in 160 countries, its consumer base has shifted from an average age of under 20 to a 30- to 45-year-old demographic.

Checkout 207

Checkout Fulfillment Shipping Payment Services 207

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

Payment Services 200

Payment Services Fulfillment Location Checkout 200

Retail TouchPoints

DECEMBER 13, 2021

Tharp spoke to Retail TouchPoints about the many ways Google’s retail clients are using Cloud services to: Create nimble, responsive ecosystems that meet the needs of a new generation of “channel-less” shoppers ; Optimize store operations and improve the associate experience at a time when staffing is a huge pain point; and Harness the power of their (..)

Merchant Services 182

Merchant Services Shopping Consumer Checkout 182

Retail Next

APRIL 1, 2021

Social commerce. Virtual try on is also a relevant and compelling use of this technology that benefits and supports the customer experience. Warby Parker has used this technology in a smart customer-centric way by creating a compelling virtual try on via their mobile app. . TikTok has tested a “Shop Now” button.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail Geek

JANUARY 6, 2023

12:35] Look it was an early social commerce player as far as leveraging Pinterest and things that you could do with. Order management system warehouse management system all the way down to the call center and the warehouse it was, um pretty pioneering on the web services side as far as. [12:35]

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52

Retail TouchPoints

JUNE 15, 2022

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital, to seeing that it’s the role of the store that is changing — and a vital one at that. Still, many retailers are opening fewer and often smaller stores with increasing expectations for top-notch experiences.

Payment Services 264

Payment Services Checkout Shrinkage Fast Fashion 264

Retail Geek

MARCH 31, 2021

Scot: [23:49] It makes logical sense the store operators themselves one credit for that stuff too. It’s it’s pretty funny that the the old model is like asking for a commission on the model that’s kind of replacing.

Beauty and Health 59

Beauty and Health Apparel Merchant Services Marketing 59

Retail TouchPoints

OCTOBER 20, 2020

Will the coronavirus surge in the cold weather, and will that force stores to close again? Everyone in retail has Big Questions : What will this holiday season be like? How long will it take to administer a vaccine once it’s approved? How will the election affect the country’s mood and its economy?

Merchant Services 165

Merchant Services Shopping Consumer Business Communication 165

Retail Dive

JUNE 30, 2025

Features like social commerce, cross-border fulfillment, and AI-driven personalization have transformed how sellers reach and retain customers. Traditional marketplaces often act as closed ecosystems with limited social engagement.

Merchant Services 84

Merchant Services Payment Services Fulfillment Shipping 84