Retail TouchPoints

JULY 7, 2021

His responsibilities grew to encompass Home, Kids and Visual Merchandising before he took the CMO role in 2018. I’m proud of our team’s ability to stay focused on what really matters to our customers — having the best products and making their shopping experience safe and seamless.

Promotions 264

Promotions Visual Merchandising Marketing Shopping 264

Retail TouchPoints

APRIL 24, 2024

It’s been designed with a streamlined approach to store layout to offer an intuitive shopping journey that encourages discovery and easy navigation. The new location features a bold storefront, expanded footwear and accessory selections and an emphasis on sustainability and dynamic digital fixtures.

Store Layout 254

Store Layout Accessories Location Promotions 254

Retail TouchPoints

FEBRUARY 9, 2022

Many luxury brands communicate their heritage and the promise of an elevated shopping experience via store design: traditional colors, subtle lighting and deep carpets that create a high-end hush. It can be a unique, engaging shopping experience that they can’t do in their main stores.

Visual Merchandising 262

Visual Merchandising Location Shipping Shopping 262

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.”

Customer Experience 325

Customer Experience Shopping Consumer Fulfillment 325

Retail TouchPoints

MARCH 7, 2024

It’s a place where you want to spend three or four hours , and if you do, you’ll likely get something to eat and drink and maybe do some shopping. Once people are in a shop, you need to know what people’s expectations are, because you want to fulfill if not exceed them with some semblance of “Wow, this is cool.”

Outdoor 274

Outdoor Fulfillment Shopping Marketing 274

Retail TouchPoints

MARCH 20, 2024

While ecommerce gave consumers speed and convenience, consumers realized that it simply could not replicate the ceremony that can be created in stores — and this is one area where luxury brands really shine, according to Plenert. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said.

Specialty Retailers 273

Specialty Retailers Department Stores Consumer Advertising 273

VMS

JANUARY 25, 2022

Transformco cited its “go-forward store strategy” for both Kmart and Sears in its press release; it says its planning a “diversified portfolio” of a smaller amount of “larger, premier” stores with an array of formats. Jesse Gonzalez, VP of Store Operations at Sears, says, “We want to thank the loyal customers in the Ft.

Location 59

Location Visual Merchandising Store Operations Planning 59

Retail TouchPoints

FEBRUARY 16, 2024

Customers told us they missed “their” store — they’re very territorial about the team they shop with and the store. In fact, many of J.Jill’s store associates (approximately 30% ) began as customers themselves. They said they missed engaging with friends and other members of the J.Jill community.

ATS 216

ATS Accessories Apparel Fashion 216

Retail TouchPoints

NOVEMBER 7, 2023

WHP’s global strategy for Express includes a full omnichannel launch beginning in 2024, with the opening of flagship stores and ecommerce channels featuring men’s and women’s apparel plus categories including footwear, intimates and accessories. The company also plans for shop-in-shop experiences in Mexico and Indonesia.

Accessories 252

Accessories Apparel Brand Management Planning 252

Retail TouchPoints

JANUARY 27, 2023

For the renovation, the retailer’s internal store planning and design team collaborated with Highland Associates to showcase the curated men’s fashions and create an easily navigable setting. The retailer also offers exclusive virtual shopping experiences with men’s designers and industry experts on its digital events platform, Saks Live.

Fashion 278

Fashion Promotions Shopping Marketing 278

Retail TouchPoints

MARCH 1, 2024

The retailer also plans to concentrate on updating and refreshing existing stores rather than opening new brick-and-mortar locations, as well as “improving and livening the merchandising presentation given the shift to digital shopping and corresponding lower need to hold as much inventory on the sales floor,” said Corie Barry, CEO, during a conference (..)

Planning 272

Planning Location Point of Sale Visual Merchandising 272

Retail TouchPoints

APRIL 3, 2024

Utilizing these platforms for promoting giveaways, contests or countdowns directly on your signage further incentivizes shopper participation, creating a lively and interactive shopping environment. Other examples of live media include real-time weather feeds and traffic updates.

Promotions 276

Promotions Customer Experience Point of Sale Accessories 276

Retail TouchPoints

APRIL 3, 2024

[Despite this need], every dispensary I’ve seen on the East Coast was what I consider a pharmacy: stanchions, lines, counters, products on display — but just for branding purposes — but no real opportunity for shopping.

Supermarket 233

Supermarket Visual Merchandising Planning Store Operations 233

VMS

DECEMBER 22, 2021

Using Capture Services On-Demand, Matterport Pro2 cameras, or the Matterport Smartphone app, retail customers are creating virtual showrooms, curating shoppable digital experiences with e-commerce integration, and making store operations more efficient. Harrods Uses Matterport Capture Services to Create Virtual Showroom for Consumers.

Consumer 52

Consumer Visual Merchandising Jewelry Department Stores 52

Retail TouchPoints

OCTOBER 4, 2023

As a result, retailers have opened stores on neighborhood mall streets where consumers might already be visiting for reasons outside of shopping, like fitness or restaurants. Instead, we are seeing an increase in trip frequency to these smaller stores and regular visits to large-format ones to access its different products.

Consumer 259

Consumer ATS Location Apparel 259

Retail TouchPoints

MARCH 9, 2022

Retailers need to expand beyond the generic retail spaces of the past in order to maximize for shop-ability, safety and profitability. Focus on Shop-Ability. We have all seen beautiful and edgy store designs, but how did their performance last over the long term? Creating a Compelling Gathering Space. and internationally.

Fulfillment 248

Fulfillment Jewelry Location Consumer 248

Retail TouchPoints

NOVEMBER 20, 2023

Brick-and-mortar is also a lifetime value driver, so we want to make our shopping experience so versatile that it almost doesn’t matter which channel you use. With stores we also can provide] a really good customer and brand experience: NPS scores for in-store customers are anywhere from 10 to 30 points higher [than for other channels].

Apparel 201

Apparel Marketing Returns Advertising 201

Retail TouchPoints

DECEMBER 22, 2023

Engaging with shoppers in real time as they leisurely walk through your store is essential for creating lasting connections that go beyond checkout — and keep them coming back for more. When an item is out of stock, for example, endless aisles let in-store shoppers use online channels to order those items to be shipped to them directly.

Shopping 291

Shopping Checkout Visual Merchandising Consumer 291

Retail TouchPoints

APRIL 19, 2022

Located near the Mall of the Emirates’ valet parking entrance, Ramadaniyat combines modern and traditional arts along with daily entertainment and compelling shopping experiences, with various food and beverage options available after Iftar, the traditional breaking of the daily fast.

Marketing 269

Marketing Jewelry Location Fashion 269

Retail TouchPoints

APRIL 7, 2022

RTP: How have these pandemic-accelerated trends affected the growth of online grocery shopping? Connors: The convenience of online grocery shopping has been one of the big things attracting shoppers, but convenience means different things to different people. One is that it saves people time.

Beauty and Health 261

Beauty and Health Consumer Shopping Visual Merchandising 261

Retail Next

APRIL 1, 2021

Today, retailers and brands need to support their customers how, when and where they want to shop. I like to believe tech is helping to bridge the journey because of the customer – to optimize operations, processes, procedures (back of house and front of house) across all touch points to create a connected retail experience.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail TouchPoints

OCTOBER 12, 2021

Additionally, we’re personalizing our digital marketing messaging to ensure we’re giving customers the content they’re looking for, based on where they shop. DiTullio: Prior to the pandemic we had already rolled out BOPIS in all our stores, and we were shipping internet orders from 200 locations.

Customer Experience 259

Customer Experience Shipping Location Promotions 259

Retail TouchPoints

SEPTEMBER 22, 2022

The intersections between where we eat, work, live and shop are where the magic of an experience unfolds and where we can truly elevate the experience of customers through meaningful engagement and entertainment,” said James Farnell, Partner and Retail Practice Leader at Little.

Merchant Services 147

Merchant Services Customer Experience Shopping Visual Merchandising 147

Retail Geek

JULY 30, 2021

Bed Bath & Beyond traditionally is a pretty chaotic treasure hunt so very hard to find your way around people complain that they get lost and can’t find an exit the, the lines of sight in a Bed Bath & Beyond or horrific so they stack product to the roof so you can’t see very far in any direction in the store.

Visual Merchandising 106

Visual Merchandising Payment Services Advertising Merchant Services 106

Retail TouchPoints

OCTOBER 31, 2023

Now that American retailers are shuttering stores and losing billions of dollars because of shrink, it is time for a sharper focus on the “journey” of another group entirely — retail criminals. Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too.

Loss Prevention 272

Loss Prevention Sporting Goods Customer Experience Store Layout 272

Retail TouchPoints

MARCH 6, 2024

Today’s bright, attractive and squeaky clean C-stores, which are, as a colleague of mine once put it, “the last place on Earth where you’d expect to find a shriveled hot dog on a roller.” Especially when the store is located in a tourist destination, retailers can add interest by doing the same.

Boutique 147

Boutique Customer Experience Outdoor Location 147

Retail TouchPoints

MAY 31, 2023

Others might have just stopped in out of happenstance, doing a little window shopping for the day. According to a Retail TouchPoints survey , the industry has been exploring ways to reconfigure the physical retail space and implement digital elements into the overall shopping experience. Digital signage makes this possible.

Advertising 265

Advertising Customer Experience Point of Sale Marketing 265

Retail TouchPoints

MARCH 19, 2024

His shop became a magnet for celebrities like the Beatles, Bob Dylan and Farrah Fawcett, seeking items that were distinctive, unique and in style — or more often, ahead of the trends. Fred Segal, the namesake of a retail brand that helped define California style in the 1960s and 70s, was known as the “Curator of Cool.”

Planning 236

Planning Fashion Visual Merchandising Location 236

Retail TouchPoints

OCTOBER 31, 2023

“We’ve invested over $9 billion in the past two years to upgrade more than 1,400 stores across the country. Each store is designed to deliver a more modern shopping experience and improve the lives of our associates and customers from the moment they step into the new space.

Shopping 147

Shopping Location Visual Merchandising Store Operations 147

Retail TouchPoints

AUGUST 6, 2020

Artificial intelligence (AI) and augmented reality (AR) can give retailers the tools they need to transform physical stores into intelligent digital environments that provide employees and shoppers access to mobile applications that will enhance the in-store experience. AR Merchandising. Employee Training And Tutorials.

Visual Merchandising 170

Visual Merchandising Promotions Location Consumer 170

Retail TouchPoints

SEPTEMBER 13, 2023

Target has entered a long-term partnership with Kendra Scott to launch an exclusive collection and dedicated shopping experience. Debuting on Oct. 22, 2023, the collection will feature more than 200 newly designed jewelry and accessories items at prices starting at $15 , with the majority of items priced under $40.

Jewelry 262

Jewelry Accessories Location Shopping 262