Retail TouchPoints

JULY 17, 2023

We know there’s a lot of our consumers that don’t shop online and that aren’t on Facebook, Instagram or TikTok that would love our shirts and love to experience the brand, experience the colors and see the difference.” Two Data Sets Together Determine the Perfect Store Location Leap worked with Collars & Co.

Location 179

Location Visual Merchandising Store Operations Wholesale 179

Retail TouchPoints

APRIL 24, 2024

It’s been designed with a streamlined approach to store layout to offer an intuitive shopping journey that encourages discovery and easy navigation. The new location features a bold storefront, expanded footwear and accessory selections and an emphasis on sustainability and dynamic digital fixtures.

Store Layout 242

Store Layout Accessories Location Promotions 242

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.”

Customer Experience 311

Customer Experience Shopping Consumer Fulfillment 311

Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. “Now When they go shopping, they want to be treated specially.

Specialty Retailers 263

Specialty Retailers Department Stores Consumer Advertising 263

VMS

DECEMBER 22, 2021

Using Capture Services On-Demand, Matterport Pro2 cameras, or the Matterport Smartphone app, retail customers are creating virtual showrooms, curating shoppable digital experiences with e-commerce integration, and making store operations more efficient. Harrods Uses Matterport Capture Services to Create Virtual Showroom for Consumers.

Consumer 52

Consumer Visual Merchandising Jewelry Department Stores 52

Retail TouchPoints

FEBRUARY 9, 2022

Many luxury brands communicate their heritage and the promise of an elevated shopping experience via store design: traditional colors, subtle lighting and deep carpets that create a high-end hush. It can be a unique, engaging shopping experience that they can’t do in their main stores.

Visual Merchandising 256

Visual Merchandising Location Shipping Shopping 256

Retail TouchPoints

MARCH 7, 2024

It’s a place where you want to spend three or four hours , and if you do, you’ll likely get something to eat and drink and maybe do some shopping. Once people are in a shop, you need to know what people’s expectations are, because you want to fulfill if not exceed them with some semblance of “Wow, this is cool.”

Outdoor 264

Outdoor Fulfillment Shopping Marketing 264

Retail TouchPoints

APRIL 7, 2022

Connors shared additional insights into what’s changed — and what hasn’t — in consumer behavior due to COVID-19, along with advice on fine-tuning both ecommerce and store offerings to better meet shopper needs. Retail TouchPoints (RTP): Why do you think the Zero Hunger Zero Waste initiative was particularly resonant for consumers?

Beauty and Health 244

Beauty and Health Consumer Shopping Visual Merchandising 244

Retail TouchPoints

FEBRUARY 16, 2024

Customers told us they missed “their” store — they’re very territorial about the team they shop with and the store. In fact, many of J.Jill’s store associates (approximately 30% ) began as customers themselves. They said they missed engaging with friends and other members of the J.Jill community.

ATS 199

ATS Accessories Apparel Fashion 199

Retail TouchPoints

MARCH 9, 2022

With the potential for new COVID variants, record levels of inflation and evolving consumer preferences, 2022 retail design will change more in the next year than it has in the past decade. Retailers need to expand beyond the generic retail spaces of the past in order to maximize for shop-ability, safety and profitability.

Fulfillment 232

Fulfillment Jewelry Location Consumer 232

Retail TouchPoints

APRIL 3, 2024

RTP: What’s behind the merchandising and store design decisions you’ve made for Joyleaf? Ackerman: When I was researching this industry, one thing I noted was that cannabis consumers are different across the country. California is almost a cannabis culture; people have depth of knowledge.

Supermarket 216

Supermarket Visual Merchandising Planning Store Operations 216

Retail TouchPoints

MARCH 1, 2024

The retailer also plans to concentrate on updating and refreshing existing stores rather than opening new brick-and-mortar locations, as well as “improving and livening the merchandising presentation given the shift to digital shopping and corresponding lower need to hold as much inventory on the sales floor,” said Corie Barry, CEO, during a conference (..)

Planning 260

Planning Location Point of Sale Visual Merchandising 260

Retail TouchPoints

DECEMBER 22, 2023

This opens up a world of possibilities for both businesses and consumers. While this shift is poised to transform the retail industry all the way from the stockroom to the cereal aisle, retailers should start tapping into the power of QR codes today to build trust, loyalty and stronger relationships with consumers.

Shopping 279

Shopping Checkout Visual Merchandising Consumer 279

Retail TouchPoints

SEPTEMBER 22, 2022

Consumers’ appetite for immersive experiences has only grown larger in the wake of the pandemic, which means brands and retailers are rethinking the role of physical spaces —in particular the unique value that brick-and-mortar stores add to consumers’ lives.

Merchant Services 147

Merchant Services Customer Experience Shopping Visual Merchandising 147

Retail TouchPoints

OCTOBER 12, 2021

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. JOANN stores also sell individual “ingredients,” but the end product is a decoupage photo album cover or a spooky handmade Halloween costume rather than a beef stew.

Customer Experience 249

Customer Experience Shipping Location Promotions 249

Retail Next

APRIL 1, 2021

Today, retailers and brands need to support their customers how, when and where they want to shop. I like to believe tech is helping to bridge the journey because of the customer – to optimize operations, processes, procedures (back of house and front of house) across all touch points to create a connected retail experience.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail Geek

JULY 30, 2021

Bed Bath & Beyond traditionally is a pretty chaotic treasure hunt so very hard to find your way around people complain that they get lost and can’t find an exit the, the lines of sight in a Bed Bath & Beyond or horrific so they stack product to the roof so you can’t see very far in any direction in the store.

Visual Merchandising 105

Visual Merchandising Payment Services Advertising Merchant Services 105

Retail TouchPoints

MAY 31, 2023

Others might have just stopped in out of happenstance, doing a little window shopping for the day. Regardless of the reason, it’s no secret that it’s up to retailers to compel consumers to stay, and many have taken up the call. For example, our company was brought in to create a store within a store for Skechers.

Advertising 250

Advertising Customer Experience Point of Sale Marketing 250

Retail TouchPoints

OCTOBER 31, 2023

Now that American retailers are shuttering stores and losing billions of dollars because of shrink, it is time for a sharper focus on the “journey” of another group entirely — retail criminals. Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too.

Loss Prevention 254

Loss Prevention Sporting Goods Customer Experience Store Layout 254

Retail TouchPoints

MARCH 6, 2024

Today’s bright, attractive and squeaky clean C-stores, which are, as a colleague of mine once put it, “the last place on Earth where you’d expect to find a shriveled hot dog on a roller.” Especially when the store is located in a tourist destination, retailers can add interest by doing the same.

Boutique 147

Boutique Customer Experience Outdoor Location 147

Retail TouchPoints

MARCH 19, 2024

His shop became a magnet for celebrities like the Beatles, Bob Dylan and Farrah Fawcett, seeking items that were distinctive, unique and in style — or more often, ahead of the trends. Fred Segal, the namesake of a retail brand that helped define California style in the 1960s and 70s, was known as the “Curator of Cool.”

Planning 218

Planning Fashion Visual Merchandising Location 218

Retail TouchPoints

AUGUST 6, 2020

Artificial intelligence (AI) and augmented reality (AR) can give retailers the tools they need to transform physical stores into intelligent digital environments that provide employees and shoppers access to mobile applications that will enhance the in-store experience. AR Merchandising.

Visual Merchandising 163

Visual Merchandising Promotions Location Consumer 163