Retail TouchPoints

AUGUST 23, 2023

Consumers expect a seamless interaction with a brand when and where they want it. Retailers need to make sure their in-store and online spaces can meet those demands. Likewise, physical clothing stores for online powerhouse Amazon re-create the convenience of digital shopping.

Drop-Shipping 212

Drop-Shipping Visual Merchandising Consumer Apparel 212

Retail TouchPoints

JULY 17, 2023

We know there’s a lot of our consumers that don’t shop online and that aren’t on Facebook, Instagram or TikTok that would love our shirts and love to experience the brand, experience the colors and see the difference.” worked quickly to get the store up and running. How much are they spending? It was pretty flawless.

Location 196

Location Visual Merchandising Store Operations Wholesale 196

Retail TouchPoints

FEBRUARY 7, 2024

The retail landscape is evolving, driven by shifting consumer preferences and an increasing awareness of the environmental impact of traditional business practices. The Role of Hangers in Retail Displays The retail industry thrives on the art of presentation, with each detail meticulously arranged to entice and engage the consumer.

Consumer 252

Consumer Apparel Visual Merchandising Store Operations 252

Retail TouchPoints

APRIL 24, 2024

It’s been designed with a streamlined approach to store layout to offer an intuitive shopping journey that encourages discovery and easy navigation. The new location features a bold storefront, expanded footwear and accessory selections and an emphasis on sustainability and dynamic digital fixtures.

Store Layout 254

Store Layout Accessories Location Promotions 254

Retail TouchPoints

FEBRUARY 16, 2024

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

Payment Services 237

Payment Services Store Operations Point of Sale Visual Merchandising 237

VMS

DECEMBER 22, 2021

Using Capture Services On-Demand, Matterport Pro2 cameras, or the Matterport Smartphone app, retail customers are creating virtual showrooms, curating shoppable digital experiences with e-commerce integration, and making store operations more efficient. Harrods Uses Matterport Capture Services to Create Virtual Showroom for Consumers.

Consumer 52

Consumer Visual Merchandising Jewelry Department Stores 52

Retail TouchPoints

DECEMBER 13, 2023

A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. That all requires new fixtures, furniture and other elements to make it work.”

Specialty Retailers 273

Specialty Retailers Department Stores Consumer Advertising 273

Inside Retail

MAY 25, 2023

The rise of screens The big grocers dipped their toes with front-of-store screens and now they are set to proliferate. Stand by for screens popping up in multiple store locations within the fast-moving consumer goods (FMCG) sector. Prepare for a digitally-led re-imagining of the store experience.

Visual Merchandising 130

Visual Merchandising Grocer Point of Sale Supermarket 130

Wiser

DECEMBER 4, 2023

The Role of Retail Partners Retail partners serve as vital extensions of a brand manufacturer’s business, significantly amplifying its reach and exposure to consumers. They provide access to a broader customer base and facilitate entry into new markets, crucial for scaling operations.

Inventory Management 146

Inventory Management Promotions Visual Merchandising Management 146

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.”

Customer Experience 325

Customer Experience Shopping Consumer Fulfillment 325

Retail TouchPoints

APRIL 23, 2024

“We wanted to create a symbol that would increase consideration for Levi’s stores,” said Danny Rosenberg, Director of U.S. We’re eager to see consumers get joy from interacting with them, snap their pictures, and welcome them to our beautiful stores while getting them fitted in their perfect denim-on-denim outfit.”

Apparel 198

Apparel Retail Marketing Consumer Visual Merchandising 198

Retail TouchPoints

FEBRUARY 9, 2022

Our advice is that if you’re taking over an empty storefront or some other mall space and you can do a design that transforms the space using vinyl wraps, loose fixturing and various types of visual merchandising, you can often create a pop-up without needing a new permit.

Visual Merchandising 262

Visual Merchandising Location Shipping Shopping 262

Retail TouchPoints

APRIL 7, 2022

Connors shared additional insights into what’s changed — and what hasn’t — in consumer behavior due to COVID-19, along with advice on fine-tuning both ecommerce and store offerings to better meet shopper needs. Retail TouchPoints (RTP): Why do you think the Zero Hunger Zero Waste initiative was particularly resonant for consumers?

Beauty and Health 261

Beauty and Health Consumer Shopping Visual Merchandising 261

Wiser

JUNE 30, 2020

In retail, assortment planning is the process of determining the right products and right quantities to meet consumer demand. Beyond the merchandising itself, assortment planning also refers to optimizing a store’s visual merchandising, layout, and the placement of the products.

Planning 78

Planning Visual Merchandising Cross Merchandising Store Layout 78

Retail TouchPoints

APRIL 3, 2024

RTP: What’s behind the merchandising and store design decisions you’ve made for Joyleaf? Ackerman: When I was researching this industry, one thing I noted was that cannabis consumers are different across the country. California is almost a cannabis culture; people have depth of knowledge.

Supermarket 233

Supermarket Visual Merchandising Planning Store Operations 233

Retail TouchPoints

MARCH 7, 2024

If it’s true that we live in an attention economy (wait just a sec, I’m getting an email/text/Slack/LinkedIn alert…okay, I’m back), then retailers — both online and brick-and-mortar — need new tools to not just attract customers but also to keep them engaged.

Outdoor 274

Outdoor Fulfillment Shopping Marketing 274

Retail TouchPoints

MARCH 9, 2022

With the potential for new COVID variants, record levels of inflation and evolving consumer preferences, 2022 retail design will change more in the next year than it has in the past decade. Consumers experience brands and purchase differently than they did a decade ago. Focus on Shop-Ability.

Fulfillment 248

Fulfillment Jewelry Location Consumer 248

Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan.

Planning 272

Planning Location Point of Sale Visual Merchandising 272

Retail TouchPoints

FEBRUARY 16, 2024

The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years. J.Jill has achieved levels of customer loyalty that other retailers can only aspire to.

ATS 216

ATS Accessories Apparel Fashion 216

Retail TouchPoints

FEBRUARY 23, 2022

Even visually oriented consumer-facing businesses like retail outlets often struggle needlessly to turn images into assets. Now that nearly everyone carries a phone with a digital camera and apps for sharing content across global social media platforms, people are increasingly becoming adept photographers and image-makers.

Advertising 263

Advertising Outdoor Marketing Promotions 263

Retail TouchPoints

SEPTEMBER 22, 2022

Consumers’ appetite for immersive experiences has only grown larger in the wake of the pandemic, which means brands and retailers are rethinking the role of physical spaces —in particular the unique value that brick-and-mortar stores add to consumers’ lives.

Merchant Services 147

Merchant Services Customer Experience Shopping Visual Merchandising 147

Retail TouchPoints

OCTOBER 12, 2021

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. JOANN stores also sell individual “ingredients,” but the end product is a decoupage photo album cover or a spooky handmade Halloween costume rather than a beef stew.

Customer Experience 259

Customer Experience Shipping Location Promotions 259

Retail Next

APRIL 1, 2021

WHAT’S IN STORE? Technology is helping make physical retail central to Direct-to-Consumer strategy by providing retailers and brands with a wealth of data – especially in relationship to their physical retail stores. Retailers and brands can create the frictionless customer experience of online shopping in the store.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail TouchPoints

DECEMBER 22, 2023

This opens up a world of possibilities for both businesses and consumers. While this shift is poised to transform the retail industry all the way from the stockroom to the cereal aisle, retailers should start tapping into the power of QR codes today to build trust, loyalty and stronger relationships with consumers.

Shopping 291

Shopping Checkout Visual Merchandising Consumer 291

Retail Next

MARCH 5, 2020

With reports suggesting that 84 percent of consumers are more likely to buy a product or service after watching a video, it’s crucial that you don’t neglect this type of content at a product category level.

Advertising 64

Advertising Marketing Visual Merchandising Consumer 64

Retail Geek

JULY 30, 2021

Bed Bath & Beyond traditionally is a pretty chaotic treasure hunt so very hard to find your way around people complain that they get lost and can’t find an exit the, the lines of sight in a Bed Bath & Beyond or horrific so they stack product to the roof so you can’t see very far in any direction in the store.

Visual Merchandising 106

Visual Merchandising Payment Services Advertising Merchant Services 106

Retail TouchPoints

MAY 31, 2023

Regardless of the reason, it’s no secret that it’s up to retailers to compel consumers to stay, and many have taken up the call. For example, our company was brought in to create a store within a store for Skechers. Our team used traditional digital signage, with single screens displaying content to draw consumers in.

Advertising 265

Advertising Customer Experience Point of Sale Marketing 265

Retail TouchPoints

FEBRUARY 8, 2023

With every new line introduced into Target’s portfolio, the consumer gains more and more trust in the parent brand because of the unified strength of its brand voice and experience. It’s no longer enough to simply follow design trends, copying brands like Chobani and Recess, until they eventually become a business liability.

Supermarket 246

Supermarket Grocer Consumer Accounting 246

Retail TouchPoints

MARCH 6, 2024

Especially when the store is located in a tourist destination, retailers can add interest by doing the same. Indeed, Barnes & Noble CEO James Daunt has won kudos for striving to make the booksellers’ stores operate more like independent shops.

Boutique 147

Boutique Customer Experience Outdoor Location 147

Retail TouchPoints

OCTOBER 31, 2023

How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset? The good news: Skills developed on the consumer side can be flipped around and used to fight retail crime. What are the most customer-friendly ways to protect high-value items from smash-and-grabs?

Loss Prevention 272

Loss Prevention Sporting Goods Customer Experience Store Layout 272

Retail TouchPoints

AUGUST 6, 2020

Mobile apps with indoor AR navigation can help assist by guiding customers to products and hand washing stations, providing critical information in real time as consumers navigate the store, and all while minimizing the need to interact with others. AR visual merchandising automates manual store planning processes.

Visual Merchandising 170

Visual Merchandising Promotions Location Consumer 170

Retail TouchPoints

MARCH 19, 2024

That concept — carefully curating brands and creating a store that’s part selling space, part experiential destination — is being carried on by the brand’s latest iteration, Fred Segal Home. Fred Segal, the namesake of a retail brand that helped define California style in the 1960s and 70s, was known as the “Curator of Cool.”

Planning 236

Planning Fashion Visual Merchandising Location 236

Retail Next

SEPTEMBER 3, 2019

Merchandising is often viewed as presenting or displaying items in a way that makes them visually appealing and desirable to shoppers. Themed window displays, dressed mannequins and beauty stands are all examples of visual merchandising.

Visual Merchandising 84

Visual Merchandising Marketing Consumer Planning 84