Retail TouchPoints

JULY 17, 2023

We know there’s a lot of our consumers that don’t shop online and that aren’t on Facebook, Instagram or TikTok that would love our shirts and love to experience the brand, experience the colors and see the difference.” worked quickly to get the store up and running. How much are they spending?

Location 178

Location Visual Merchandising Store Operations Wholesale 178

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.”

Customer Experience 311

Customer Experience Shopping Consumer Fulfillment 311

Retail TouchPoints

FEBRUARY 7, 2024

The retail landscape is evolving, driven by shifting consumer preferences and an increasing awareness of the environmental impact of traditional business practices. The Role of Hangers in Retail Displays The retail industry thrives on the art of presentation, with each detail meticulously arranged to entice and engage the consumer.

Consumer 236

Consumer Apparel Visual Merchandising Store Operations 236

Retail TouchPoints

APRIL 24, 2024

It’s been designed with a streamlined approach to store layout to offer an intuitive shopping journey that encourages discovery and easy navigation. The new location features a bold storefront, expanded footwear and accessory selections and an emphasis on sustainability and dynamic digital fixtures.

Store Layout 242

Store Layout Accessories Location Promotions 242

Retail TouchPoints

FEBRUARY 16, 2024

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

Payment Services 218

Payment Services Store Operations Point of Sale Visual Merchandising 218

Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said.

Specialty Retailers 262

Specialty Retailers Department Stores Consumer Advertising 262

Retail TouchPoints

OCTOBER 12, 2021

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. JOANN stores also sell individual “ingredients,” but the end product is a decoupage photo album cover or a spooky handmade Halloween costume rather than a beef stew.

Customer Experience 248

Customer Experience Shipping Location Promotions 248

Retail TouchPoints

FEBRUARY 9, 2022

Our advice is that if you’re taking over an empty storefront or some other mall space and you can do a design that transforms the space using vinyl wraps, loose fixturing and various types of visual merchandising, you can often create a pop-up without needing a new permit.

Visual Merchandising 255

Visual Merchandising Location Shipping Shopping 255

Retail TouchPoints

APRIL 23, 2024

“We wanted to create a symbol that would increase consideration for Levi’s stores,” said Danny Rosenberg, Director of U.S. We’re eager to see consumers get joy from interacting with them, snap their pictures, and welcome them to our beautiful stores while getting them fitted in their perfect denim-on-denim outfit.”

Apparel 183

Apparel Retail Marketing Consumer Visual Merchandising 183

Retail TouchPoints

MAY 9, 2024

The Vitamin Shoppe has introduced Whole Health Rx by The Vitamin Shoppe , a telehealth service that connects patients with licensed healthcare providers in real time and gives them access to a robust library of educational weight loss and wellness content.

Fulfillment 220

Fulfillment Visual Merchandising Store Operations Customer Experience 220

Retail TouchPoints

APRIL 7, 2022

Connors shared additional insights into what’s changed — and what hasn’t — in consumer behavior due to COVID-19, along with advice on fine-tuning both ecommerce and store offerings to better meet shopper needs. Retail TouchPoints (RTP): Why do you think the Zero Hunger Zero Waste initiative was particularly resonant for consumers?

Beauty and Health 244

Beauty and Health Consumer Shopping Visual Merchandising 244

Retail TouchPoints

APRIL 3, 2024

RTP: What’s behind the merchandising and store design decisions you’ve made for Joyleaf? Ackerman: When I was researching this industry, one thing I noted was that cannabis consumers are different across the country. California is almost a cannabis culture; people have depth of knowledge.

Supermarket 215

Supermarket Visual Merchandising Planning Store Operations 215

Retail TouchPoints

MARCH 7, 2024

If it’s true that we live in an attention economy (wait just a sec, I’m getting an email/text/Slack/LinkedIn alert…okay, I’m back), then retailers — both online and brick-and-mortar — need new tools to not just attract customers but also to keep them engaged.

Outdoor 264

Outdoor Fulfillment Shopping Marketing 264

Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan.

Planning 259

Planning Location Point of Sale Visual Merchandising 259

Retail TouchPoints

SEPTEMBER 22, 2022

Consumers’ appetite for immersive experiences has only grown larger in the wake of the pandemic, which means brands and retailers are rethinking the role of physical spaces —in particular the unique value that brick-and-mortar stores add to consumers’ lives.

Merchant Services 147

Merchant Services Customer Experience Shopping Visual Merchandising 147

Retail TouchPoints

FEBRUARY 16, 2024

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years.

ATS 198

ATS Accessories Apparel Fashion 198

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail TouchPoints

DECEMBER 22, 2023

This opens up a world of possibilities for both businesses and consumers. While this shift is poised to transform the retail industry all the way from the stockroom to the cereal aisle, retailers should start tapping into the power of QR codes today to build trust, loyalty and stronger relationships with consumers.

Shopping 278

Shopping Checkout Visual Merchandising Consumer 278

Retail TouchPoints

OCTOBER 31, 2023

What are the most customer-friendly ways to protect high-value items from smash-and-grabs? How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset? The good news: Skills developed on the consumer side can be flipped around and used to fight retail crime.

Loss Prevention 253

Loss Prevention Sporting Goods Customer Experience Store Layout 253

Retail TouchPoints

MAY 31, 2023

Regardless of the reason, it’s no secret that it’s up to retailers to compel consumers to stay, and many have taken up the call. According to a Retail TouchPoints survey , the industry has been exploring ways to reconfigure the physical retail space and implement digital elements into the overall shopping experience.

Advertising 249

Advertising Customer Experience Point of Sale Marketing 249

Retail TouchPoints

MARCH 6, 2024

Especially when the store is located in a tourist destination, retailers can add interest by doing the same. Indeed, Barnes & Noble CEO James Daunt has won kudos for striving to make the booksellers’ stores operate more like independent shops. Take care not to change so much that you alienate loyal customers.

Boutique 147

Boutique Customer Experience Outdoor Location 147

Retail TouchPoints

FEBRUARY 8, 2023

With every new line introduced into Target’s portfolio, the consumer gains more and more trust in the parent brand because of the unified strength of its brand voice and experience. It’s no longer enough to simply follow design trends, copying brands like Chobani and Recess, until they eventually become a business liability.

Supermarket 244

Supermarket Grocer Consumer Accounting 244

Retail TouchPoints

MARCH 19, 2024

That concept — carefully curating brands and creating a store that’s part selling space, part experiential destination — is being carried on by the brand’s latest iteration, Fred Segal Home. Fred Segal, the namesake of a retail brand that helped define California style in the 1960s and 70s, was known as the “Curator of Cool.”

Planning 218

Planning Fashion Visual Merchandising Location 218

Retail TouchPoints

AUGUST 6, 2020

Mobile apps with indoor AR navigation can help assist by guiding customers to products and hand washing stations, providing critical information in real time as consumers navigate the store, and all while minimizing the need to interact with others. AR visual merchandising automates manual store planning processes.

Visual Merchandising 163

Visual Merchandising Promotions Location Consumer 163