Retail TouchPoints

FEBRUARY 16, 2024

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

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Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

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Retail TouchPoints

APRIL 3, 2024

By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance. This reflects real-life customer experiences with your products and encourages others to engage with your brand on social media platforms.

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Promotions Customer Experience Point of Sale Accessories 255

Retail TouchPoints

APRIL 12, 2023

Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.” The company provides end-to-end support, from store design and development to store operations, technology and performance data and insights.

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Retail TouchPoints

FEBRUARY 9, 2022

Our advice is that if you’re taking over an empty storefront or some other mall space and you can do a design that transforms the space using vinyl wraps, loose fixturing and various types of visual merchandising, you can often create a pop-up without needing a new permit.

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Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

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Retail TouchPoints

OCTOBER 4, 2023

The Market by Macy’s location in South Lake, Texas, a community outside of Dallas, deliberately shies away from a big-brand store model. Instead, the space incorporates local tastes and aesthetics to elevate the customer experience, ensuring that shoppers feel a tangible sense of community with each visit.

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Retail TouchPoints

APRIL 24, 2024

Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker culture” conversations and technology that provides store associates with omnichannel inventory availability data. The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J.,

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Retail TouchPoints

MARCH 15, 2024

increase in comp store sales. For the coming fiscal year, the retailer is planning $800 million in CapEx expenditures to fund a major brick-and-mortar expansion that will enlarge its total store square footage by 2% — its largest physical expansion since 2017.

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Retail TouchPoints

MARCH 20, 2024

Global design and consultancy organization Arcadis (formerly CallisonRTKL) recently worked with Saks to reinvent its West Coast flagship experience. but the company also has worked with its portfolio of luxury clients on a range of new store designs and experiences.

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Specialty Retailers Department Stores Consumer Advertising 248

Retail TouchPoints

MARCH 7, 2024

If it’s true that we live in an attention economy (wait just a sec, I’m getting an email/text/Slack/LinkedIn alert…okay, I’m back), then retailers — both online and brick-and-mortar — need new tools to not just attract customers but also to keep them engaged.

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Retail TouchPoints

APRIL 23, 2024

There’s size XL, XXL and even XXXL, but there aren’t enough “X’s” for these Levi Strauss & Co. 501 Jeans that measure 12 feet tall — nearly 5X larger than the average pair.

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Retail TouchPoints

APRIL 3, 2024

very intentionally draws its design and merchandising inspiration from supermarkets rather than pharmacies. Photos courtesy Joyleaf Many cannabis retailing sites call themselves “dispensaries,” a pharmaceutical-tinged word that connects to their role in selling medical marijuana. But Joyleaf , in Roselle, N.J.,

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Supermarket Visual Merchandising Planning Store Operations 202

Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan.

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Planning Location Point of Sale Visual Merchandising 244

Retail TouchPoints

FEBRUARY 7, 2024

The retail landscape is evolving, driven by shifting consumer preferences and an increasing awareness of the environmental impact of traditional business practices. As demand for sustainability grows, retailers are tasked with reimagining their strategies to embrace eco-friendly solutions.

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Retail TouchPoints

NOVEMBER 16, 2023

Families visiting the Lego store on New York City’s 5th Avenue and the store in London’s Leicester Square can participate in the big Lego Snow Throw, which will be live throughout the holiday season.

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Retail TouchPoints

FEBRUARY 16, 2024

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years.

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Retail TouchPoints

SEPTEMBER 22, 2022

Many retail brands have adopted customer service standards typically experienced in the hospitality industry, and healthcare companies are following suit by rethinking the customer experience and treating patients as guests.

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Retail TouchPoints

JANUARY 27, 2023

Courtesy of Luis Guillén for Saks Courtesy of Luis Guillén for Saks Courtesy of Luis Guillén for Saks Courtesy of Luis Guillén for Saks Courtesy of Luis Guillén for Saks Courtesy of Luis Guillén for Saks Saks Fifth Avenue has redesigned the seventh floor of its iconic New York City flagship store to house an expanded menswear assortment and showcase (..)

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Retail TouchPoints

SEPTEMBER 20, 2023

You might also raise the need for better and more innovative formats that improve customer service in the finicky luxe and affordable-luxury segments. What’s the most important aspect of luxury retail design today? If you said “mastering techniques to improve in-person experiential settings,” you’d be exactly right.

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Fashion Visual Merchandising Store Operations Customer Experience 197

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

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Retail TouchPoints

NOVEMBER 20, 2023

But rather than going solo right away, True Classic partnered with retail services company Leap to operate five stores in Los Angeles, Chicago, Washington, D.C. Like many other DTC brands, True Classic made its first big impression online — in its case with a series of humorous, fast-paced, mildly homoerotic commercials.

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Apparel Marketing Returns Advertising 170

Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. Case in point: the Kroger Zero Hunger Zero Waste initiative.

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Beauty and Health Consumer Shopping Visual Merchandising 227

Retail TouchPoints

DECEMBER 22, 2023

For Lauren Rothering, Senior Brand and Product Marketing Manager at Rad Power Bikes, using QR codes in-store helps the company create a more consistent and measurable customer experience both offline and online. “It

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Retail TouchPoints

OCTOBER 31, 2023

The 23-year-old organization has conducted hundreds of research projects, including interviews of criminals about the criteria they use when deciding which stores to hit. Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience.

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Loss Prevention Sporting Goods Customer Experience Store Layout 237

365 Retail

APRIL 4, 2024

It acts as the key foundation for advanced store digitalization functionality such as: sophisticated real-time dynamic price and promotion implementation and management; advanced replenishment; shelf imaging and optimization; Click & Collect services; and in-store geo-location for advanced customer experience (CX).

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Outdoor ATS Visual Merchandising Fashion 52

Retail TouchPoints

MARCH 6, 2024

Especially when the store is located in a tourist destination, retailers can add interest by doing the same. Indeed, Barnes & Noble CEO James Daunt has won kudos for striving to make the booksellers’ stores operate more like independent shops. Take care not to change so much that you alienate loyal customers.

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Retail TouchPoints

JULY 27, 2023

Tulip: We’re all serving our customers every day, so we’re looking for enthusiasm and elements of self-drive or self-development — we’re looking for people who want to take advantage of opportunities, like signing on for a training course or buddying up with a coach. with plans to increase from your current 19 stores to 60 by 2026.

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Retail TouchPoints

MAY 31, 2023

And with the cost of LED so low and pixel pitch so high, it’s really up to the imagination of what your brand or store can do with technology to enhance the customer experience. It can play into the identity of the brand and the consumer alike. Bring designers into the mix.

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Advertising Customer Experience Point of Sale Marketing 232

Retail TouchPoints

FEBRUARY 8, 2023

If you’ve been to the grocery store in the last few decades, you’ve probably noticed similarities in the way most products present themselves. For example, for as long as I can remember, a lot of food packaging has shown what’s inside — whether by illustration, photography, 3D rendering or a combination of the three.

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Retail TouchPoints

MARCH 19, 2024

That concept — carefully curating brands and creating a store that’s part selling space, part experiential destination — is being carried on by the brand’s latest iteration, Fred Segal Home. Fred Segal, the namesake of a retail brand that helped define California style in the 1960s and 70s, was known as the “Curator of Cool.”

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Retail TouchPoints

AUGUST 6, 2020

We don’t know how shopping habits or product demand will change in a post-COVID-19 environment, but it will be more critical than ever to test and change store merchandising strategies to accommodate new consumer needs. AR visual merchandising automates manual store planning processes.

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Retail TouchPoints

OCTOBER 31, 2023

This week, Walmart is spotlighting its $500 million+ investment in store remodels with 117 simultaneous ‘re-grand openings’ in 30 states.

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