Remove Customer Experience Remove Fulfillment Remove Store Operations Remove Visual Merchandising
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During #RICE22, Attendees Can Dive Deep, Go Broad or Both

Retail TouchPoints

In today’s environment, for example, store operations needs to be connected not just to IT and merchandising but also store design and fulfillment, to support offerings like curbside pickup and BOPIS.

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Computer Vision-Enabled App Helps Home Depot Improve On-Shelf Availability

Retail TouchPoints

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.”

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Vitamin Shoppe Launches New Telehealth Service, Zeroes in on Weight Loss Medications

Retail TouchPoints

Customers of Whole Health Rx, powered by WellSync , first complete an online questionnaire regarding their medical history and goals, as well as a live video interview for further assessment, if deemed necessary. Medication subscriptions are priced at $269 per month, with an introductory price of $219.

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Implementing Sustainable Design Strategies in the Retail Environment

Retail TouchPoints

Brick-and-mortar stores will continue to be important distribution nodes in the omnichannel experience, so taking the steps toward linking sustainability efforts to the customer experience will ultimately grow brand value and move us toward a more sustainable future.

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Retail’s Future is Phygital

Retail TouchPoints

Apps that allow shoppers to preview and locate in-store inventory, do virtual try-ons, identify sales and cash in on personalized promotions and rewards are popular. In fact, most consumers (61%) report that they consider their smartphone “very important” while shopping in stores.

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Shoppers and Operators want Malls to Change, Creating Opportunities for Emerging Brands

Retail TouchPoints

Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.” The company provides end-to-end support, from store design and development to store operations, technology and performance data and insights. And then maybe in the winter, a coat brand can come in for six months.”