Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. After all, when employees are happy and engaged, they create more productive and profitable store environments. retail and dining foot traffic has been trending up — and this is likely to continue through the holiday shopping season.

Management 278

Management Merchant Services Employee Engagement Store Operations 278

Retail TouchPoints

JANUARY 14, 2025

Our mission is to create the most enjoyable experience possible for those shopping with us and those working for us, said Brandon Hauff, VP of IT at Buckle in a statement. Hauff explained that Aptos ONEs cohesive system will offer capabilities that support store operations and guest experience within a single flexible platform.

Apparel 278

Apparel Store Operations Accessories Shopping 278

Retail TouchPoints

JANUARY 8, 2025

Effectively Implementing Robots in Retail Stores With HF/E in mind, retail managers can prioritize processes to ensure robots and automated technology are usable, predictable and safe, so that customers can trust that the robot can help them while shopping.

Shopping 179

Shopping Store Layout Inventory Management Customer Experience 179

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

OCTOBER 11, 2024

We’re providing this added technology to Save A Lot retail [store operators] at no cost, offering a strong baseline program with several options for local stores to do what they do best — localize for their customers.” 19 Save A Lot will offer exclusive, weekly offers for new and existing loyalty customers.

Wholesale 264

Wholesale Store Operations Shopping Marketing 264

Retail TouchPoints

JANUARY 13, 2025

In many ways, this show was a big coming out for the company, which also unveiled the NVIDIA AI Blueprint for retail shopping assistants , a generative AI reference workflow designed to help developers create AI-powered digital assistants that work with and support human workers online and in stores.

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

Location 272

Location Shopping Fast Fashion Checkout 272

Retail TouchPoints

JULY 16, 2024

Stop & Shop will shutter 32 supermarkets in Connecticut, Massachusetts, New York, New Jersey and Rhode Island by Nov. The retailer, a division of Ahold Delhaize , will still operate more than 350 stores in this region following the closures, and associates at the affected stores will be offered alternate positions with the company. “As

Shopping 275

Shopping Supermarket Promotions Location 275

Retail TouchPoints

JANUARY 23, 2025

store closures totaled 7,325 , the highest number since 2020, when Coresight tracked almost 10,000 closures. When set against store openings, 2024 saw a net loss of 1,355 stores. We have seen Shein and Temu capture market share as consumers choose to shop online to save time, money and avoid frustration, Weinswig added.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail TouchPoints

NOVEMBER 13, 2024

A strategically designed stadium-adjacent shopping and lifestyle district can activate the space and move the venue from a fortress to a living room, both on event days and non-event days. But designing a successful retail experience doesn’t simply involve placing stores and restaurants next to the stadium.

Department Stores 262

Department Stores Customer Experience Shopping Consumer 262

Retail TouchPoints

APRIL 4, 2025

This move followed the December 2024 partnership of RedMedia with in-store retail media solution Grocery TV. Recent Entry into Ecommerce for GoodRx GoodRx had introduced its ecommerce solution in fall 2024 with a DTC shopping experience for Opill, the first over-the-counter birth control pill.

Payment Services 147

Payment Services Shopping Supermarket Management 147

Retail TouchPoints

FEBRUARY 13, 2024

The UK arm of the The Body Shop has entered administration, the British version of bankruptcy protection, according to Reuters and other media reports, but it will continue to operate online and via its 199 UK brick-and-mortar stores for the time being. Worldwide, the company operates approximately 3,000 stores in 70 countries.

Shopping 260

Shopping Management Store Operations ATS 260

Retail TouchPoints

DECEMBER 16, 2024

We look forward to creating a unique and engaging shopping experience with the opening of our flagship store in Panama, as well as expanding the footprint with standalone stores across the region. Partnering with retailers and wholesalers that have strong local expertise aligns with WHP Globals strategies for these two brands.

Wholesale 265

Wholesale Location Shopping Marketing 265

Retail TouchPoints

NOVEMBER 27, 2024

According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. That’s to say they want their retail brands of choice to present them with a seamless journey that looks and feels the same, whether their purchasing mission is in-store, online or a combination of both.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

MARCH 5, 2024

The Body Shop Canada has filed a Notice of Intention (NOI) to file for protection under the country’s Bankruptcy and Insolvency Act, following a similar filing by the retailer’s UK arm last month. Additionally, The Body Shop US Limited has “ceased operations” as of March 1, 2024, according to a press release.

Shopping 290

Shopping Planning Location Store Operations 290

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

FEBRUARY 4, 2025

At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. In physical stores, AI-driven digitization of the shopping experience will guide customers via interactive kiosks or smartphone apps, seamlessly integrating online and offline channels.

Kiosk 302

Kiosk Grocer Consumer Marketing 302

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

JULY 25, 2024

WHP Global has licensed Toys ‘R’ Us shops for two Navy Exchange Service Command ( NEXCOM ) stores, with plans for additional locations in 2025. The shop-in-shops will launch this fall at NEX Oceana in Virginia Beach, Va., followed by the NEX in Jacksonville, Fla. “To

Shopping 278

Shopping ATS Location Planning 278

Retail TouchPoints

DECEMBER 22, 2023

Engaging with shoppers in real time as they leisurely walk through your store is essential for creating lasting connections that go beyond checkout — and keep them coming back for more. When an item is out of stock, for example, endless aisles let in-store shoppers use online channels to order those items to be shipped to them directly.

Shopping 299

Shopping Checkout Consumer Visual Merchandising 299

Retail TouchPoints

JANUARY 17, 2025

Thats where our expertise lies not with the business traveler, not duty-free airport shops, said Shaw. She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines. RTP: How will Starboard be supporting these resort retail shops?

Shipping 278

Shipping Boutique Jewelry Apparel 278

Retail TouchPoints

NOVEMBER 14, 2023

Natura &Co will sell The Body Shop to Aurelius for £207 million ( $257.8 The private equity group is seeking to enhance ESG aspects in its portfolio and is committed to maintaining The Body Shop’s distinctive values, instilled by its founder, Dame Anita Roddick. stores in April 2022.

Shopping 258

Shopping Customer Experience Fashion Store Operations 258

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Discount Store 289

Discount Store Shopping ATS Payment Services 289

Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. One technology that helps retailers achieve this is Radio Frequency Identification (RFID).

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

DECEMBER 4, 2024

The reality is, we have tons of shoppers with disabilities who we want to make sure are having as good, if not better, of a shopping experience with us as someone who doesn’t have a disability,” said Gayatri Agnew, Head of Walmart’s Accessibility Center of Excellence.

Shopping 279

Shopping Store Operations Customer Experience ATS 279

Retail TouchPoints

FEBRUARY 20, 2025

Ulta Beauty has partnered with retail connectivity solution Lucky to make DTC beauty brands in-store inventory available to shoppers in real time, allowing customers to choose same-day pickup or delivery of makeup, skincare, haircare and fragrance products from Ulta Beautys 1,400+ stores when ordering directly on the brands websites.

Consumer 272

Consumer Shopping Marketing Store Operations 272

Inside Retail

APRIL 6, 2025

Slower revenue growth, shrinking profit margins, and a dwindling share in the national retail economy have pushed many operators to re-evaluate their strategies. More than 70 per cent of surveyed department-store operators experienced year-on-year sales and net profit declines last year, including Xujiahui Shopping Mall and Inzone Group.

Department Stores 130

Department Stores Store Operations Net Profit Store Layout 130

Retail TouchPoints

NOVEMBER 14, 2023

These “Powered by Circuit City” partnerships will be centered on store-in-store concepts designed to seamlessly integrate the retailer’s electronics expertise and global brand awareness with other retail platforms, both online and in-store.

Planning 277

Planning Shopping Location Consumer 277

Retail TouchPoints

NOVEMBER 11, 2024

Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire floor dedicated to its growing partnership with Disney — a new kind of experience for the blossoming retailer, although certainly not the last. Our strategy in the U.S.

Accessories 289

Accessories Fashion Apparel Consumer 289

Retail TouchPoints

NOVEMBER 26, 2024

We are committed to providing consumers with unparalleled comfort, and in this new store, that includes offering comfortable, inspiring shopping experiences that are tailored to their unique lifestyle preferences,” said Rebecca Reeder, President of Retail La-Z-Boy Furniture Galleries in a statement.

Consumer 277

Consumer Shopping Visual Merchandising Store Operations 277

Retail TouchPoints

FEBRUARY 6, 2025

The ability to flexibly add drivers can be critical even for flower shops that employ year-round drivers and have dedicated delivery vehicles, because they sometimes need to turn down orders during these peak periods due to limited vehicle capacity.

Management 269

Management Merchant Services Fulfillment Shopping 269

Retail TouchPoints

OCTOBER 30, 2024

Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times. Before your customers begin their holiday shopping, each endpoint device must be properly configured, managed, secured and primed to be an asset for growth.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

FEBRUARY 5, 2025

retailer, Walmart has purchased a shopping mall the Monroeville Mall and Annex in Monroeville, Pa. In what is likely a first for a U.S. Walmart paid developer CBL Properties $34 million in an all-cash deal for the site, located approximately 12 miles east of Pittsburgh.

Sporting Goods 272

Sporting Goods Location Planning Marketing 272

Retail TouchPoints

APRIL 24, 2025

While data-driven insights are crucial, the excessive flow of information is keeping store leaders tethered to their back-office screens instead of being present on the shop floor where they can make the most impact. The Need for Simplicity in Store Operations To overcome these challenges, retailers must simplify store operations.

Store Operations 147

Store Operations Management Location Shopping 147

Retail TouchPoints

JANUARY 22, 2025

Our stores are core to The Home Depots business, and expanding our ecommerce capabilities is a key part of our efforts to deliver a seamless, interconnected shopping experience, said Jordan Broggi, EVP of Customer Experience and President of Online at The Home Depot in a statement.

Customer Experience 268

Customer Experience Shopping Consumer ATS 268

Retail TouchPoints

FEBRUARY 7, 2025

Liberated Brands , which manages operations for multiple well-known surf and outdoor brands, filed for bankruptcy in the U.S. Bankruptcy Court for the District of Delaware earlier this week, according to reporting in Shop Eat Surf and other publications. Closing sales at all 122 store locations have begun, managed by Gordon Brothers.

Wholesale 194

Wholesale ATS Outdoor Management 194